Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

international calls

I'd like to call my friend in the country, which is not in the list of available international connections of Public Mobile. Could I use the third party phone company to make this call with its internal phone number, so when this internal phone numbe...

Resolved! acount got suspended

hello,i chaged my payment method then today is due date. when PM dedct the money again so i can resume my services??

Resolved! How can I get refund?

In order to transfer my mobile number to another service provider, I need subscription again. Can I get refund if I paid

Issue regarding Network

HelloI just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How ca...

Resolved! Billing Cycle/Service Suspension a day early?!?!

My billing cycles from October 27 to November 26 therefore should be available until end of day today being the 26th now for some reason your system decided to take everything and switch it over today instead which is now suspended my service I dearl...

Black Friday Specials

I am trying to change my plan to one advertised in the Black Friday promotions and when I go to my account, the Black Friday plans are not available. How do I change my plan

Resolved! Can i use my public mobile in Mexico

We are visiting to mexico for about a week, would like to know if there any add-on that i can take so that my phone services work there too.

Resolved! sms an phone trouble

For some reason I can't send any messages or call out. Incoming messages and incoming phone calls are going thru.

Re: Data Coverage in Mexico

I just purchased the 10GB $29 Canada US Mexico plan. Can someone confirm exactly what Unlimited Canada, US, and Mexico wide minutes covers. Can I make and receive calls, texts, etc. while I am in the US or Mexico, or does this just give me free calli...

Resolved! INVOICE WITH NAME/PHONE NUMBER

Hello. I'm able to get a copy of my invoice with name/account number but I need a copy of my invoice with my name and phone number shown. Is that an option. I don't see it.

Voicemail not working

My voicemail stopped working. I'd call the voicemail number, but all i get is silence for ~30 seconds, then a "beep" and hangs up. I tried restarting my phone, reseating the sim and resetting network settings, but no change. Any help would be appreci...

I don't see unsubscribe anywhere on site

Service not fully functioning 2 days after mobile number porting

Hi, the service of my phone is still not fully functioning so far. I can use phone calling, data, and receiving SMS, but I can’t send an SMS. The status bar on my phone shows No SIM and SOS without signal. I thought it is caused by eSIM porting proce...

Sim card issue

I ordered my daughter a SIM card almost 2 months ago it hasn’t arrive. App says still in progress. This app service is not user friendly and it runs you in circles. Now it tells me correct the highlighted text…none

Lost my number. Can I get it back if I subscribe again?

Hi,I have been out of country due to emergency for a while. I just returned and was unable to retrieve my phone number back because my account was suspended. I want to retrieve my phone number as I have everything associated to that number (accounts ...

Texting not working?

HelloMy husband just switched his phone to PM today. Data and phone calls are working but text send and receive is not. eSIM seems to be working.He con not log in here to get help - can't verify his account because no texting!How can we fix?

Signning up App vs Website

So we can only use the app to sign up instead of just the website eh? That's was my experience today.The app text is small. It's easier to zoom in on a computer so it's sad that you can't seem to sign up on the website.

Multiple phones under 1 account?

How do you register 2 phones ? Does each have to be under it's own email address or can you enter both under one email?

Traveling to UK from Ontario - What to use for Roaming?

lte doesnt work

why does it keep saying lte n switching back to 3g it only says lte for like a minute n goes back to 3g, is it cause i have an iphone 7 plus? how can i fix it is there a way where i can fix it

Resolved! Porting number to PM

Has anyone tried to port a number to PM from Virgin recently? I'd like to move my daughter's account over but am nervous I won't be able to reach anyone for support if there's a problem.

Rapid data burn

Today while I was in class at 12:47 I received 7 texts from Public Mobile all at the same time stating that I had used 75% of data (received 3), used 95% of data plan (also 3) and one stating I had used 100% of my data. My cycle runs Oct 29 - Nov 28...

Urgent Help Needed with Public Mobile eSIM Issue

Hi everyone,I’m in urgent need of help right now. I recently signed up for the Black Friday deal with Public Mobile and opted for an eSIM. I installed the app and loaded the eSIM onto my phone successfully, but it couldn’t connect to the network and ...

Can't get texts or calls

I just switched to PM. I brought my old # with me. I can't receive texts or calls. I can't send texts

Resolved! New subscriber, logged into mobile app for final step, asking for payment?

Hello,I created a new account and subscribed to a plan and paid for it using CC, this was done using my computer. The last step in the process is to download the app to activate eSIM.The issue is, when I scan the QR code and download the mobile app, ...

Resolved! How to Activate and Transfer number to PM using a physical Sim Card?

After reading lots of Posts I am a little worried to proceed without better instructions.I am old school so I want nothing to do with an e-sim. I am in the activation process step 2 I think it was where I have the plan and a physical sim card selecte...

Subscrption Cancellation

I would like to cancel my subscription but cannot get into my account without it sending a code to my phone number and my phone number isn't activated. How can I get through?

I got locked out of my PM online account

I got locked out of my public mobile self service account (since yesterday). I have tried waiting overnight, and few hours at a time during the day but it is still showing my account is locked. I tried with incognito mode but it is still showing a...

Resolved! No Roaming?

I need to get a message to access my bank, and I have no service despite having roaming on?

Resolved! Transfer esim to a new phone

Have been trying about 2 hours, cant connect to a real person cuz the link keep directing me to bots. Searched online saying you can purchase esim on phone app, but i dun see the esim option, only the physical card, anyone has any idea?

Community

Forum Posts