Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!I live in ON, want to sign up for a plan with Public Mobile, but both the site and the app think I am located in QC. When I go to enter my credit card payment info, it says that the plan I want is not available in my area code (the URL is se...
I recently purchased a 3 gig add on data plan while travelling using points. My account shows the plan but it did not work when I needed it. I’m back home now and no longer need it so I would like my points back since the plan did not work and has no...
I have a Samsung Galaxy S7. Yesterday, half way through the day, I suddenly could send or receive MMS text and pictures. I did nothing different with my phone to cause this issue.I checked the APN and it's as it should be, my data is on, and I've p...
I logged into my Public Mobile account, went to Profile, and reported my phone as stolen. Will Public Mobile automatically blacklist this phone? Or do I need to do anything else to get it blacklisted?
My mother in law has a Canada us plan (just got it) she isn’t able to receive msgs. And received this notice. What setting does she need to enable so that she is properly connected?
Is there a participating TELUS Koodo store in Halifax, Nova Scotia? My phone is too old to use an eSIM.
After you receive your text from previous provider and answer yes do you have to put the new card in then or after you get conformation
I activated my eSIM and it didn’t work. It seems now I deleted it, how do I reinstall it?
Credit card expired, updated with a new card but it keeps saying "Sorry, we're not able to process your payment at this time. Please try again later." It's already 2 days and service is on hold, please advise.
hi ! I currently live in Manitoba but my phone number has a Québec regional code. When it comes to my payment subtotal, the taxes are Québec taxes and not Manitoba taxes. Any way to fix this? Thank you!
Hello, does anyone know if now in 2024 any countries have been added to be able to pay for out of country use. I went to USA and was prompted that I could but interested in Scotland or Brazil.
I am traveling to the US soon, and I have 75 points. How and when should i redeem them?
I signed up in November. I live remotely so I opted for the eSim. eSim download fails to download on cell phone. Now I cannot access my account on my phone or desktop because PM wants to send a code to the new PM phone number (which I don't want a...
If I unsubscribed, why is the payment due date still on in the system. How can I stop all the services altogether?
This used to work but i tried doing a three way call, i called the second person, no problem with just two of us in a call (as usual). I added the third person no problem with the adding but the second person could hear me and hear the third person b...
I have a 50ggb data plan Jan 30 -Feb 29 which says I have used 25.05 gb this billing cycle.The sum of the daily usage statistics comes to about 830 mb.If this continues I will be without data half-way through my billing cycle. The chat to customer se...
SHE RECEIVED THE SIM CARD BUT CANNOT GET ANYWHERE. IT JUST SAYS SIM NOT ACTIVATED AND TO SIGN IN, BUT TAKES HER BACK TO THE SAME PAGE. SHE TRIED DELETEING THE APP & REINSTALLING IT AND ALSO TRIED ON ANOTHER PHONE. PLEASE HELP!
Hi, I got a new esim card, and ported a number from a Virgin Mobile account. Everything works on my end but the previous owners of the number are still being charged - Virgin Mobile is saying PM needs to call them to finalize the port!!??? Anyone ...
Good day all,I signed up for the $15 plan, received the SIM card, but before completing activation, changed my mind and would like to get the $24 4 Gb plan. Since i have not activated yet, how can i do this?Thanks0D
I called my voicemail service by dialing 1. I ensured that my greetings is activated. Whenever I dial my own number it goes to a busy signal. When I got someone else to call to see if they hear my voice message greetings and they confirmed it does no...
Switched about a month ago and can’t receive incoming calls.please help!
I am PM customer , and I would like to change phone number, how?
Hello PM,I tried submitting a ticket online but received an error code.I should have contacted you earlier, but I'm in need of an invoice for all 2023 expenses to file my income taxes. The personal history says I can only access activity for the past...
I am trying to reactivate my older SIM card and it keep saying “invalid SIM card” Can someone please help me reactivate it ? edited by computergeek541: changed incorrect category of "community"
Public Mobile correctly completed my address (city, province, postal code)When I try to enter the credit card postal code I receive message along the lines'postal code for card does not match the province' I have checked and the code match's my a...
Hello. I need to access call history records for Jan-Oct 2022, but am not a Public Mobile customer anymore. Does anyone know how to access this? Thanks!
I have activated my account recently. But unable to find the option to enter referral code there. Please assist.
I have been trying for two days to get my payment to go through. I even submitted a ticket with no help! It's my only phone. What can I do?
Hello,I understand there is a promotion going on right now for $34/month 50GB 5G 90 Day Plan (see attached).Promotion?This plan does not show for me. I only see the 30 day options but no 90 day options? Is this promotion only available to certain cu...
When making calls in U.S>. do I select1. Home country 2. Roaming Country3. No Country CodeThanksBen
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