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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Motorola phone

Model PAXF0009CA does the stylus 5g work with public mobile?

New PM user, unable to get text messages/phone calls...

I just transferred my phone number to Public Mobile on Sunday afternoon and havent been able to get a phone call or text messages since I transferred. Please help

Number Transfer Issues

Like 49210 other people in this forum I have the issue that the porting form asked for the IMEI, which I entered, only to get a tex message that the ESN/MEID number is wrong. I didn't enter the MEID because no one asked for it. How can I supply the a...

Travelling with Public

Does anyone know if PM will (or is planning to) introduce roaming in other countries other than the USA?

Stolen phone

Hello, my son's phone was stolen. I tried logging in and the OTP went to the phone. Using the OTP the thief changed the account password and I am locked out.I want suspend the account ASAP. Please help!

Account set up using app

I have an existing account that I set up at a kiosk. How do I create an account so I can change update my credit card?

How to subscribe... only via the APP?

Hello,I just to make sure I understand this correctly : I can only sign-up for a plan via the App? There no longer are Public Mobile kiosks in my area.I attempted to sign-up from the web, and I am stuck (tried different browser and computers) at this...

[Samsung S24 Ultra] Data is not working

Hey there hoping to get some help on this issue I am currently having.While I was out today I noticed that my data was not working and I could not connect to anything. I had full bars but it refused to let me use my data. I have the 50 GB US + Canada...

I want to go back to Virgin

I have had 9 days of connection issues and cannot get texts from Public on my xxxxxxxxxxxxxxxxxxxxxx line.I want to return to Virgin but I do not get the text notification to allow me to answer yes to the portPlease contact me to help with the portin...

Resolved! lost phone

Hi everyone,My daughter lost her phone. How do I report that to public mobile? Can not receive the 2-way authentication message on her phone to log into her account. Thank you very much for your help!Iris

can someone help me with my expiring rewards? Will I still have my discounts for this billing cycle?

hello everyone, can someone let me know when the actual rewards credits fall off the account to the new reward system? thank you

Resolved! Cellular data

Why when I’m using cellular data my phone is using LTE and not 5G. I’m not able to use the internet

Resolved! First Trip to USA w/NEW Data Plan

I'm heading to the USA in a couple of days. I signed up for the new $34/month plan that includes text and data in the USA. Do I need to re-boot my phone and/or enable/disable roaming when I cross the border? Or other settings?Thanks.

fix unable to receive and send pictures in MMS

My phone was unable to send or receive pictures in MMS ( in google messages App).Checked my APNs setting and found three entries:1: Koodo2: PC Mobile3: TelusPC Mobile was selected by the system. There was no Public Mobile.Difference between PC mobile...

text not working - send or receive

text not working... joined public mobile today (22apr2024) and have and a pixel 7a phoneThings I've tried: restart phone, remove/replace sim card, checked APN was correct, reset Mobile Network Settings...none have helped..I would appreciate anyone t...

Resolved! Can make and receive calls after porting number but cannot receive and send text messages

My phone number was ported from Freedom mobile on April 10, 2024. I can receive and make calls fine on my ported number, but I am unable to send or receive texts. Also every time I attempt to login into my Public mobile account, it appears that the...

lost sim card

have lost sim card so can not get into account,or use phone, still being chargedam thinking best to cancel the account ? or try a new sim cardAm reluctant to register a new Sim card as I will then be getting two charges per month

Credit from old place

HelloToday I've switched from the most basic $15/100mb plan to the $29/10gb plan. My payments come out on the 5th, today is the 22nd. I'm also on auto withdrawals. Will PM provide credit for the unused days towards the new plan? I know it's not much,...

cancel credit card

Hi, I want to cancel my credit card and go back to using using prepaid vouchers. Can someone explain how to do this..

Closing account

Hi, I want to close my daughter account, she is no longer using it. She is a minor .

Selecting Roaming Cellular Network

I’m on Maui right now and trying to figure out how to select T Mobile instead of AT+T. Cellular Network selection is on Auto and when I try to turn it off it just gives the spinny wheel. Any ideas?

Multiple issues worth mentioning

Messages

Hello, I'm new to public mobile. My Message are not working. How can I get them to work?

Transferred phone number from another provider

I transferred my phone number from another provider to my public mobile, it's registered on here my number from the other provider but on my phone information it's still the number I got when I came on public mobile. When I try to call my phone using...

Payment

Credit card lost. New card coming in 5 days. Account shut down due to no payment which was automatic. No phone now. So do i have to wait now without phone for 5 days. Any other way to pay.

Resolved! Voicemail says no messages

I’m having issue with my voicemail. I can access and login with password but it tells me I have no messages when I know there are multiple that have been left that I have not listened to. I followed the steps to restart iphone and reset voicemail pas...

Resolved! What happens to leftover minutes?

I currently have the $15/mo plan (100 minutes, 250 mb data). I read that minutes from purchasing add-ons never expire and transfer over to the next period. If I have leftover minutes from the 100 minutes that come with my plan, do those transfer to t...

Resolved! Entered an incorrect ESN/MEID, help!

Hello,I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls...

Resolved! No texts in or out

Hi all, I was able to activate my subscription on Friday night and port my existing number from the old carrier (that account is now closed). I am able to make and receive calls with service from PM but have not been able to send or receive texts (wh...

can't send or receive texts

I'm new to public mobile and cannot send or receive texts. What do I need to do?

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