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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11095 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Using USA credit card to sign up?

Having trouble trying to sign up for a new subscription ($50 US-Canada) and e-sim, but cannot get past the payment form as it requires a Canadian postal code, but I’m a US citizen with a 5digit zipcode for my payment. Am I unable to sign up for this ...

Emrys by Good Citizen / Bon Citoyen
  • 471 Views
  • 15 replies
  • 0 Bravos

5G Data speed

I just switched over to 5G US-CAD plan. Data speed haven't improved much, only uploading shows a little better but downloading is still around 50-75Mbps. How is the experience of others?  

Screenshot_20230815_204413_Speedtest.jpg Screenshot_20230815_204345_Speedtest.jpg
Raheel672 by Good Citizen / Bon Citoyen
  • 1199 Views
  • 38 replies
  • 3 Bravos

Payment

I am new customer just transfer my number to public mobile on Aug 16. I get double charge to my credit card.  The first charge showed that my service was on hold asking to pay again to resume the service. After paying again, the service resumedShould...

HuuL by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 2 Bravos

Resolved! $40 4G Promo

How long will the $40 plan be available for?

Ilhan by Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 1 Bravos

My account

My account is locked I can’t get in anymore

A_B by Good Citizen / Bon Citoyen
  • 301 Views
  • 12 replies
  • 0 Bravos

SIM card

I bought a SIM card and it's already used

Bauman_59 by Great Neighbour / Super Voisin
  • 155 Views
  • 5 replies
  • 1 Bravos

Charged twice

I was charged twice this month. How do I get my money back?

Julie41 by Good Citizen / Bon Citoyen
  • 359 Views
  • 16 replies
  • 0 Bravos

Resolved! Keeping Phone Number and Plan after being out of Country

Hello Customer Support!I have been a customer of Public Mobile for around 5+ years now and hope to continue its services! I love the constant promotions and plans available for customers. I am currently on a plan from a promotion that no longer exist...

Racheal by Great Neighbour / Super Voisin
  • 316 Views
  • 7 replies
  • 1 Bravos

sim port

i have lost my Sim recently but i still pay for it i have already buy a new sim and they said i have to ask customer to my new sim card that i buy which is not activate yet

An301203 by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

Double billed

Hi I have been getting double billed since November can anyone help? Is has been recommended to file a claim with CRTC 

Jas6 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 1 Bravos

Data

Hello-I have 2.7 GB Bonus data , yet every time I attempt to use data I am unable to....I am not particularly computer savvy so I don't know what I am doing wrong.....

Tea2 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to Activate eSIM

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.

Achan1 by Great Neighbour / Super Voisin
  • 460 Views
  • 7 replies
  • 2 Bravos

porting number and can't submit ticket

I was a public customer for a long time but briefly went to Telus.  Trying to port my number back I think it crashed mid-way through and when I tried to get Public Customer service ticket I'm getting an error XXX.  I have no service after more than 5...

Sarahrw by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 1 Bravos

Charged to credit card after unsubscription

I did unsubscribe the plan last month in July My billing cycle for last month ends on Aug 1st. But it renewed the plan to this August month also and charged to my credit card. Greatly appreciated for help. 

Reddy83 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 1 Bravos

Resolved! Text message from "5169"

Text message from "5169" Public mobile texted me saying my subscription has been put on hold due to an unresolved issue with my payment, but money has recently been taken from my bank account from publicmobile like usual. What is going on?

hello123123 by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 1 Bravos

Not received SIM card

Help. I have not received my SIM card. I Know that I have to submit a ticket, but when I try to do so, it asks for a order  #. The agent on the chat line told me to use 12345, but that did not work either. Don't know what to do.

maxxch by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 1 Bravos

"Sign into network" when switched to mobile data

I am having this issue where I can no longer use my mobile data. When ever I switch to data from WiFi it gives out this error notification. And I can't use any data. I double triple checked I have 1 GB of addon data left in my account non of it used....

BanuA by Great Neighbour / Super Voisin
  • 212 Views
  • 6 replies
  • 2 Bravos

Late referal of a friend

Hi I for some reason did not add my friend referral code I didn’t see it possibly,how do I redeem him?

Brushett by Good Citizen / Bon Citoyen
  • 216 Views
  • 4 replies
  • 2 Bravos

Mobile data not working

I am having issues with my mobile data. I already paid $100 when my plan is supposed to be $44 and something with taxes. Nevertheless I paid I dont have mobile data. My cell phone does not support 5G. So Can i change my suscription to a 4G plan using...

Nyleve by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Data not working in US

I’ve got the $50 can/us plan, phone works, text works, but data doesn’t work in the US. Made sure APN is accurate, tried a reset, still not working. Please help. 

Jason74 by Great Neighbour / Super Voisin
  • 316 Views
  • 7 replies
  • 1 Bravos

SIM stop working on phone

Hi, Suddenly my sim stops working and I’m getting notification of sim failure. please to restart my sim

Rajgill by Great Neighbour / Super Voisin
  • 246 Views
  • 9 replies
  • 1 Bravos

Porting number problem

Hi I signed up to public mobile earlier today,  trying to port my number and got this message from public:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will...

jimb1978moto by Good Citizen / Bon Citoyen
  • 321 Views
  • 7 replies
  • 1 Bravos

Resolved! Plan change

I put in to change my plan at my next billing but changed my mind.  How do I stop the change before it happens  

Gigii by Good Citizen / Bon Citoyen
  • 213 Views
  • 4 replies
  • 2 Bravos

No data

Hi, My account shows that data should be available but I can’t access it

jclark416 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 1 Bravos
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