Community

Account suspended but my visa account is in good standing and I’m on autopay

Why has my account been suspended? My visa auto pays and is in good standing. 

Overcharged

I have a subscription plan that says if I subscribe for 90 days that I will receive $5 off each bill.  I have been subscribed for more than a year and never received the $5 off on any of my payments.  Is there a way to retroactively receive these ove...

Overcharging

Got charged for a top up I didn’t ask for edited by computergeek541: changed category label as this discussion isn't related to add-ons

Corporate Obfuscation or Bad design

I want to know how much of my GB allotment I am using over each of the past 6 months.I am thwarted by your website asking me to repeatedly sign in, repeatedly set my cookie preferences, A.I. on par with a mentally challenged ape and ambiguous languag...

Is the Help desk for Public Mobile the same as Kudo?

I want to port my number to Freedom and it failed.  I went on this Public Mobile Support site and opened a ticket.  The next day (today) I received a private message with a phone number to call for assistance.  I called and the chatbot informed me th...

SIM card locked

My phone SIM is locked due to many wrong passwods

Data used is innacurate

Says I'm almost out of data. I did not use 3GB since last night.

Why has my hero plan with 1 GB data suddenly increased to $55? I thought that plan was $25?

DATA

Hi all,Do you think that Public system updates GB used accurately? Thank you

Original number stays in the sim card after new number ported in

The porting is a success except that the public mobile number I got stays with the sim card and not the ported number. I can talk text with the ported number. But when Public Mobile try to text my verification code they sent it to the original number...

subscription

I'm on auto pay but my subscription is on hold and credit card registered is in good standing

eSIM change

Help changing numbers

Roaming data in US

I have US/CAN/MEX data plan, originally base in Canada. While I was in US this morning, Public sent me a message said, that turn on roaming data.Just would like to know, is it a right way to use my data plan or I would be charged about extra roaming ...

Renewal

I was checking my payment history,and last payment was june16/25, isn’t it the subscription is 3 months, that means I’m not to renew till September, how come I was asked to renew this month.I never charged my plans.Can someone answer this for me

Plan and purchase esim

I want to choose a plan and purchase an esim for my daughter. My plan is 30cad/month with 20gb data. But now cant find the plan like mine.May you help me?thanksEdit by Dunkman: removed personal information 

Can’t reset email

Hello, I recently lost access to the email I was using to my ORIGINAL account and my phone number is no longer valid with you guys apparently but I was able to make an account using the phone number that’s linked to that account what do I do 

Intercom call being blocked

I moved to a condo building and have been given a buzzer code, but the intercom is not working. I was told it was due to my cell phone provider blocking the calls, when someone uses the intercom to call me to get inside the building. Any information ...

Trying to cancel my number Email doesn't match with the phone number.

Trying to cancel my number as I am leaving the country for 6 months.   My phone number doesn't match the email address.  I can't access my account.

activation issues with calling out

So I have activated my phone and under my sims it says I have two lines which I labelled Primary and Family. Everything seemed to work fine other then I can't send out calls from my recents or manually dialing out when the Primary line is used? Am i ...

Cancelling Physical SIM

How do I cancel my physical sim as I now have an eSIM and am apparently paying two loads of payments?. I lost my Physical SIM so I no longer have it on hand.  edited by computergeek541: changed category labels as this discussion isn't related to Comm...

My account no longer connected to my email

Hi, I have no idea how this could happen, but my phone number is no longer linked to my email, and I have no way to log in to my account.  I had to use my husband's community account just to be able to log in here to ask for help.