[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
stolen phone
how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.???
multiple extra billings
I have only just noticed that my phone is getting billed multiple times a month. Sometimes in the same day it is billing me for an extra 4MB of data. I am not using that much data and I am not asking for more. The cost is about $40 per time, it ha...
Plan rate change
Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...
Resolved! transfer number
My number has being transferred but I can still only make emergency calls
Resolved! account
cannot make a pmnt
4g compatible phone is defaulting to 3g
why can't we make phone use 4g - we have a4g plan
My subscription didn't automatically renew
My subscription didn't renew today (on Sep 10).Is something wrong with my account set up or this is a glitch in the system?
No Service? Mobile number verification
I was out of Canada, and did not charge my prepaid plan. I am back, with no service. When login into my account my sim is not valid. How do I know if I recharge the account I have the same number?!!
Activated a line but the phone number is being used by someone else
Hi there! just activated my SIM card and the phone number that was assigned is already being used by another person, I am unable to change it as well. Please guide me
Re: customer support agent?
Hello I just signed up for a public mobile not that long ago and I realized that I've been charged twice on the 3rd of this month which is when I activated my account for $47 I really need that to be refunded I'm not sure how I can upload images or a...
Switched plans, now old plans not even offered
Hi, my wife and I switched our plans (from 3GB to 60GB) for the summer to have more data as we were traveling. Now I see the lowest data plan we are being offered is 20GB for $8 more than what we signed up with (3GB). We mainly use wifi and don't nee...
Resolved! Sim to eSim
I will purchase a iPhone 17. Since they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. How do I transfer from SIM to eSIM on the next phone?
Can't login to App.....Stuck in login loop September 10 2025
Can't login due to login loop. Getting frustrated.
Resolved! Re- registering my number on Publicmobile Network
Hi,I have a PM line i haven't used in a while which i would like to re-register again. I tried to call *611 but it keeps saying "Not registered on Network". it would not also alow me login to the account i used to register the line.can someone please...
Cancellation contrat
Hello everyone, mom planning to switch to another provider today and keep same phone number . my credit card has been charged 5 days ago.am I eligible for a partial refund ?
Resolved! Can’t set up a travel eSIM on new phone
I just got a new iPhone 16 Pro and after I transferred my old iPhone over, there was a quirk with my travel eSIM. It shows but doesn’t work. I can’t add an eSIM to phone either as only the primary line shows up in the settings. Is this a public m...
Didn’t receive my sms port permission to leave public mobile
I haven’t received my port permission SMS to leave public mobile. It’s been 6 hours. What can I do?
Stream+ with Disney, Netflix, Prime
Just got an email saying Public Mobile can get Stream+. I found the instructions here, but don't know how to get a selfserve account with Koodo?https://www.koodomobile.com/en/shop/subscriptions/public?CMP=em_x1_PM_acq_STM/PUBLICMOBILE_acquisition_pub...
Resolved! Please help me understand this
I was under the impression that doing this would impact my bill, I was wrong.The auto pay isn't working either, I had to call *611 to get them to take the money off the credit card (that is on file) to get service back, then they charged another $1 o...
Renew Subscription early
Is there a way to start my subscription again before the 30 day period?
Receive calls but cannot call out
Just joined Public last night - had some issues with the eSIM but the agent was able to resolve. Have data and can use texting, but while I can get phone calls I can’t phone back- always says “call failed”. Anyone else ever come across this issue?
Lost phone and email
I have a public mobile account. My phone was stolen And I want to transfer the number to a new account I lost email password as well want to set up new phone with E Sim as well sense I can't find any where to buy a public mobile sim card. with the ph...
Resolved! How to Switch back to e-SIM Card
I used e-SIM card before but then changed to a phone which doesn’t support e SIM card by purchasing a physical SIM card. Now I would like to switch back to e-SIM card for iPhone 17 Air. It seems that I could not find “opt for e-SIM card” option in Pu...
Resolved! No SIM, 5G Disappeared, Can't Access Account
Good evening! My husband and I have used Public Mobile services for some time and just over two hours ago his phone all of a sudden said No SIM and Cellular disappeared (5G not appearing). He tried all the things, phone reseting, etc and still unsucc...
Resolved! How to Cancel my account (just let me leave already) - Sep 2025
To whom it may concern (HOW CAN I CANCEL MY ACCOUNT!?!!) :PM has turned into the ‘Hotel California’ –"We are programmed to receiveYou can check-out any time you likeBUT YOU CAN NEVER LEAVE!"For one month, I had signed up for a second line to provide ...
Posts are Disappearing
Anyone know how to fix posts disappearing on the forums? I write up a post and submit it, it appears on the thread, come back later and it's gone. This has happened several times over the past week, nothing is sticking. I've tried logging out and log...
Credit Card Validation
I've been here for 8 years with no issues, recently I got a new credit card but now PM will not validate it. I've called my credit card provider and they say PM has taken a payment of 0.00 so they have access to it but still won't validate it. Has th...
Resolved! e SIM transfer to my new iPhone
Hello My name is xxxxxxxxxxxxx. I have an existing eSIM on my old iPhone 12 mini that I want to transfer to my new iPhone 14. I cannot see the QR cord or activation details in my account or app, and iOS direct transfer does not work. Could you please...
Re: Apple watch
I'm still waiting for this too. just bought a new Apple Watch and would like to activate cellular.
