Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why can I not talk to a real person anymore for any phone carrier or internet provider. The ai only works for people that don’t even know how to use a computer. I have an issue the ai can’t solve yet can’t get ahold of a real person
I ordered a SIM card on Dec 5th and paid for a monthly subscription. I still haven’t received the SIM card, therefore unable to use the plan I am currently paying for. Due to the postal strike I put my street address and not a P.O. Box. What courier ...
I recently signed up for PM and I see now the plan I subscribed to is $29 rather than the $36 I am paying. I cannot figure out how to change subscriptions as it's not listed when I try to change after logging in? Is this a matter of not being able ...
Last month I moved 3 of my lines to Public mobile 5G plan and I live in Winnipeg.MB. Plan says upto 20Mbps, but all of my downllad speed tests have been 5 to 15Mbps for download and surprisingly 20Mbps for uploads. I have done multiple tests in diff...
I used to have a $15 plan and recently took $30 plan for travelling to US. Now I need to switch back to $15 plan. Need help.
Good morningOn this plan, the Fine print ++ says: ++ Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and t...
Finally switched from Telus to PM December 2024. Subscribed to 50 GB data, Canada - USA - Mexico talk & text @ $35.00 per month + HST. A bit confused about travelling to USA. Currently own an iPhone 12 Model # MGHN3VC/A running IOS 18.2. If I go to U...
Phone said emergency calls only
Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes...
I have problem sending most of my text since 2 days now
Having major issues. I ordered a esim online in hopes of utilizing my dual sim phone. It didn't promp me to choose a phone number for the second sim.. they both show up as the same phone number. How do I assign a phone number for the second (esim) ?...
Hi there,On Black Friday, I was planning to switch my subscription to a plan with more data. However, when I logged into my account, I noticed I had several add-ons previously provided by Public Mobile promotions (including 75GB of data and 100 minut...
HiI have Canada/USA planNot able to send anything except text no picture not even a 800kb picture what wrongThanks for helping me
Is there a service outage in Surrey BC. No data connection.
hello I wanted help from an agent
Hi Everyone,I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month p...
Why did service to my phone 778-xxx-xxxx stop, and account information is no longer available?
Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary numb...
Hi,I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. Can someone please help with my number transfer. I...
Hi,I have a new SIM I purchased a while ago and activated for my kid's phone. We subscribed for 2 months but didn't use it afterwards. I'm trying to get it back on now and I keep getting an "Invalid Sim" response when I enter the sim card numbers for...
When I purchased USA add on it billed me twice?How do I get a refund?
Not helping this matter.
I’m trying to change plans, but when I click on the plan that I want, it says: Change failure, please try again. I keep trying but nothing happens?
I notice the currently available plans don’t all list calling features. I’m specifically wondering if the 4G $25 per month comes with calling features (call display, voicemail, call waiting etc.). I would assume all plans come with these features but...
I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made
I was gifted a samsung galaxy a7 lite tablet for my daughter. It was previously on the telus network.I purchased a public mobile sim for it, and activated the sim to the account. The account is active.It does not connect to the public mobile network....
Update: on someone's advice I reset all Networks from the Settings>Reset menu and it seems to have helped, I no longer get this intermitted swap to SMS.Can iphone users who use RCS do me a favor, I'm trying to figure out if the problem is my phone or...
I accidently paid twice and would like to get that second payment returned to me. How?
I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period p...
