Community

5g

I am paying for 5 g. But I am not getting 5G service. Why?

Cancel service and get refund

Phone not compatible 

Using PM in South Korea

I’m traveling to South Korea for 15 days in October. Can I use my public Mobile Plan in Korea?

Network blocking VPN traffic?

Consistently across multiple VPNs (windscribe, mullvad, air), the connection's internet stops working within a few minutes when connected to the network. I've tried different servers, ports and even different protocols, such as IKEv2, OpenVPN, etc. b...

Unable to go to My Account

Every time I log in goes to resume activation. Been trying since yesterday. Unable to log into account or community.

Package upgrade Info, Special Offer sent of 35/month for 20 GB

Hi,I hope you're doing well. I have a question regarding my current package and the potential to upgrade it.Currently, I'm on the $25/month package, but with rewards, my monthly charge is brought down to $19. I receive $3 off for three years of loyal...

Trouble with communicating

Hello,I'm hoping someone can please help me. I've been attempting to set up a new account for my wife since Monday Sept 4th and haven't even been able to get a chance to speak with anyone since then. It's mind blowingly frustrating the amount of effo...

Unable To Activate Account/Locked out

Password consistently shows as incorrect when logging in. Resetting password does not resolve the issue. 

Activation / reactivation

I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket....

Canada usa plan

When I am in the usa, can I text, talk, use data with this plan

eSim Activation

Hi,I am unable to complete my activation since my phone does not support eSIM.  The plan is purchased and I now have a physical SIM card.  Any help from an Agent would be appreciated.

Switching plans

How come it wont let me switch from the $45 40 gig can plan to the  $50 cdn/us plan ? Its not showing up when I try to switch plans .

Overcharged?????

I was registered for a package 20 GB with 4G speed at a cost of 35 /month. Last day I saw they said It's 39/month I need to know what offer will I get?

US-Canada 40GB 5G plan data AFTER using up 40GB in month

Hi Everyone:Have been on the plan for 3 days, everything working great. Checked by download speed at home and got about 277MBPS on 5G which is great. Question: What happens when and if I use up all of the 40GB 5Gin the month? I can't see that happeni...

Didn't receive welcome email

Hi,I have not received a welcome email

Green Text Messages Not Sending But Being Received - IPhone XR

Hi everyone,As the subject title says, I have been unable to send green text messages but I am able to receive them. I can call, use my 5G data, and send blue texts, but no luck sending green texts. Does anyone have any advice on how to fix this issu...

Text from Public Mobile saying Device won't support MMS in early 2024?

Hi, got a message from Public Mobile saying:"Starting in early 2024, your existing device will no longer support picture and group messaging functionality (MMS) due to a service up-date, and a new device is required."I have a Samsung Galaxy S8 Active...

Talking to a human please

Hi, I need to talk to a human please how can I contact someone This is a very specific problem that I can't find a solution for. I purchased the sim to come to Canada and I forgot to cancel the line when I didn't need it anymore so I've been paying ...

Phone

I have a new PM phone number. How do I cancel the old PM number 

subscription change

I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?

Volte

My data drops from LTE to 4G when I make calls and leaves me with like no internet during and after the call. My setting has no enable volte option but telus site says my phone is compatible. Someone please enable it on my device or tell me how

I cannot log in too many redirects error 404..clear cookies

how to contact a CS agent and get a ticket?

I need a Customer agent to transfer my existing number from Kudo. But the system failed, no ticket. Anyone could help? @CS_Agent 

Outage

I am not able to make calls it says I am calling the US and do not have a US plan . Will not allow me to log in on my device ! What is the problem ? 5G?

Can't login to account, starts new activation

Trying to log into my sons account to update my billing details but its asking me to complete my activation. Is there a login issue happing today?