Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Rogers told me Public Mobile did NOT port my number. But you are still charging me for a monthly plan!! When I try to reset my password, they send it to a phone number I don't even know. And with no REAL representatives it's impossible to get help fo...
With the recent upcoming changes to the rewards system I'd like to understand what my new bill will look like before my billing cycle starts again later this month. Currently on the $15 starter plan with $2 pre-authorized payment discount and $4 in ...
My account is on auto-pay and renews today. It has not taken payment out, and I have no service this morning - I can’t make or receive calls and have no internet outside of wifi. My account shows that I’m subscribed and up to date. Help!
Been a customer for 2-3 months now and I travel all over Ontario (401 corridor) and experience frequent dropped calls. Some times I can be talking for an hr, some times it can be 10 mins, call drops.I am using a Samsung A71 and everything else works...
I have a bonus of 500 International long distance minutes…I have only used about 20 of those…but I can’t seem to get through to England:( what am I doing wrong?
Got a message in the app saying that I'm getting five points as a bonus logged into the reward center and I have no points. Can't believe that tellus a massive company can't even get a website right, their useless chatbot didn't have any answers eith...
Is there a way to use my public mobile number, phone in Mexico ? Like is there a plan available like the US plan?
Does it take up to 3 days for an existing number to be ported over from Bell to Public Mobile? I switch carriers yesterday, paid off my outstanding bill with Bell and I seem to have full access to my PM subscription. However I have no service anywher...
I just subscribed for a plan a few days ago , payment already taken and when I follow the steps to activate, it doesn’t accept my existing number that I want to transfer it keeps telling me that it’s invalid then it is asking me to click Help and wh...
Samsung Galaxy A05s International Version
I have lost my Phone and my sim card. I need to sign in to my account but the system is asking for a one time password (OTP) sent to my number by text message. Ɓut I have lost my Phone and can not get that OTP. What can I do to sign in to my account?
my phone recently ask for a PUK code to unlock my SIM. Can a moderator help me with this. I created this account because I can not log into my sim card account because I can not log in with out the varication number.
Hello, I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account sho...
I lost my pin and can’t pay my bill through calling 611 , aswell as when I’m signing i get a blank page saying forbidden Ai when I’m logging in I will attach a screenshot
I accidentally cleared out my phone number and managed to delete my esim. Can anyone help me to try to restore my phone number and esim? Right now, it shows SOS but no public mobile service
I am seeing a plan for $23 listed on my laptop when I browse PM subscriptions, but when I go onto the phone app, it is not listed. Does the app need to be updated? The subscription was just posted in the last day or two.
Hello, I am so frustrated for the past two months. I have been trying to renew my payment with visa card and to no avail. When I submitted the card etc the payment just couldn't get through. Can you check?I have been trying to pay since February a...
hello just wanted to know i wanted to change my plan to 29 per month , please advise should i do it today on 30 april or on 1 May
Am I going to be able to activate (and port) my Canadian Number from Virgin to PM if I am doing it from Thailand ?
I forgot to add referral xxxxxxxxxx code when opened my account, could you please help.Thanks Tony
The $50 100GB 5G plan has one simple issue: It does not display the Unlimited Data at reduced speeds title within the Public Mobile app.App for existing customers:Website:-----------So the conclusion is: People may get confused about the plan if they...
I still have no service since signing up last night. Ive restarted my device multiple times. And my other provider has been cancelled but I cannot make a call or text with public.
Can someone from accounting call me to take my payment details?The website has been broken for days. The chatbot said to: 1. Open the Public Mobile app or log into My Account on the website.2. Visit the 'Payments' section.3. Choose 'Update Card Infor...
Public mobile is part of Telus and uses Telus’s network my wife and I can’t take a phone call in the house, have to go outside and then the call still drops off. The best we can get inside or out is one bar. What can we do
Hi All,I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Th...
I am a current customer and want the new offer of the usa canada plan it is not offered in my account page
I just want to make sure I read my plan change details correctly.I just made a request for a change on my next billing date.Going from $40/month for 15GB of 4G Data to $34/Month for 50GB of 5G DataJust want to make sure I am actually saving $6/Month ...
When subscribed i had work email that is not in function nowNow i can not log in
Hello!Long time 3G flip-phone user here. Now that the rewards program is changing, I was thinking to move from the $20 province-wide plan to the $15 Canada-wide plan. I do see that it is 4G, though. Will I be able to use my 3G flip-phone with this pl...
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