Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Should I do it on my laptop or phone app?
I just bought a new iPhone. I want to transfer my eSIM to new phone. When I login to my account and try to go to my Account, it is not giving me that option and giving me a message to activate my account. I think my account is stuck somewhere and not...
The app hasn't updated myu sage since August 15. I have the 250MB plan and have no idea what I'm using. The usage history appears to be close, but the usage breakdown has said 211.90 MB for two months. I went on the site using my laptop and it seems ...
Hello everyone can someone help me, my phone for the past few days is showing sos only.my bill is paid and phone is working/setup correctly, even tried with my husbands public sim and his sim works fine in my phone has the sim died for some reason?th...
UPDATEJust an update, I left my RCS off for a few days and this morning I turned it back on and it connected flawlessly. Not sure why or how but it is now connected after going through so many hoops to try and fix it. Thank you for giving me sugg...
I am writing from my email that was recently successfully changed. My husband also had an old even non-existing email address and we need to change. Danny is the nice one that started to help. We lost contact since he tried and change to proper one b...
Hi all. Im using a Samsung S10e that still showing the old number in the phone settings after successfully porting. I've tried rebooting with and without the sime a resetting the network settings to no avail. Not a big deal but any help would be grea...
I can’t make calls at all anymoremy plan is unlimited talk province talkat first it did this to me occasionally, and I have to resort to texting which still works.no outgoing calls work I have tried the restart phone, toggle airplane mode ideas but i...
new account, pre-paid, can not get service to start
I recently signed up with Public Mobile with a 50% off for first three months Amazon promo. If I change my subscription plan right now, will I lose this promo? Thanks!
Hello. Trying to get service. When I pick find a location near me to pick up a SIM card, I put in my physical address and it finds it no problem. however when I put the exact same physical address in for the ship to to get a SIM card it will not f...
For two days now, I have been trying to change my card number and it keeps saying service not available at this time. Please try again later. I have no data and I cannot make phone calls or receive texts and I have tried numerous ways to put my new c...
I blocked their calls but somehow they are able to leave me voice messages. How can I disable their voice messages? It's getting frustrating to have voice message reminder that I get new voice message each hour.
HelloWhen I login to public mobile it still would like me to verify using old number so I never receive the 6 digit code and must verify by email. Also, call display shows new number but when I reply to text messages it still shows my old phone numbe...
This year has been a tough one, so I only just noticed my bill has gone up five dollars. It appears they eliminated the digital payment and loyalty discounts. Did we get any recompense for this besides some kind of reward points that don't actually s...
The QR CODE is not working for me. It says unable to activate esim. Contact your carrier assistance. My phone has been on SOS since. Please i have a phone interview in 2 hours. I need urgent help as I cannot receive or make calls.
How do we fix this? I already paid. It’s a big waste to let it be.
Get 50GB CAN/US 5G plan $36 with 250 long distance mins see in description, hope this is a sign that as Black Friday approaches we see even more new exciting plans for all
account stuck at step 6, unable to activate subscription
need help , just finishing up the activation of a new sim , and transfer existing phone number over , thats when it said activation failed , contact support . at that point i cant do anything , when i click on contact me , it goes to a blank screen ,...
I have a no network signal .cannot receive nor place calls.. I stopped and restarted phone, toggled airplane mode and mobile data , changed network, change my sim card. Nothing worksI sent in two tickets for help since yesterday and no response. I am...
I am in New Brunswick, physically, with my iPhone 14 Pro Max. I have been a PM customer for 7+ years.For some reason, unknown to me, I have colleagues in the USA trying to call me and either get a fast busy signal, or get some odd (what I believe) ca...
Hello I trued about 7 months ago to get a piblic mobile plan on my phone back then i couldnt download my esim for some reason and only now realize i have been getting charged every month for a service i wasnt using. Now i cant sign in to my account b...
The service has not been working for a few days. No phone, no sms, no data, and no one to help. I am going on a loop here. Is anyone else have this trouble?
Helloupon returning from Europe and receiving my regular public mobile service I am unable to iMessage certain friends with android phones. I have gone into settings and clicked all necessary buttons but I am still unable to send texts. Any tips?
I'm on the $15 plan. Recently received a text offering 3GB for $20. Of I say yes, will my monthly bill be $20 or $35?
Hi The QR code will not be picked up from my computer screen to my phone.My phone IS turned on to WiFiThe camera settings ARE active for "scan QR Code"I HAVE tried using the QR Code icon next to the camera lens.I still can't get it to load. I's been ...
In September 27 I ordered sim on public mobile website but my sim is not delivered any body told me my payment is done why sim not delivered
Hi,I read about the $20/3gig plan but I can't see it in my account. How come?
When I am in the US it seems I don’t have data but my data roaming is on . Do I need to take my old SIM card out ?
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