Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...
Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.) For 3 days now we have no...
Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.
How do I print out my 2023 income tax receipt or where do I find it
Bonus data added by public Mobile for switching from rewards to points are not avaliable in my account now @CS_Agent
Hi, I purchased a Ulefone Armour 22 but my mobile data isn't working. I can make calls but there is no internet connection. Any idea what this could be?
Greeings, I have no, but absolutely no, idea of what is going on .... I am continously being billed for 1GB and 4 GB add-ons without my consentement (as recently as yesterday April 15, 2024). As of today, since December 18, 2023 I have been billed...
Does PM support ESim cards in Europe.
Hi deled my e sim by accident can you give me a new one
It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...
I have bell’s number, I want to bring my number to a public mobile phone, please teach me, thanks.
Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan. I crossed over into the US today, and was greeted with a...
Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...
HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...
I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal ...
Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...
I just reset my iPhone and now my eSIM is gone !! How do I add it back to my phone !!
I read the following. Does this mean that I can opt out of the new program and keep my existing discounts without getting any new rewards as of May 1st 2024? If so, how do I go about this?“Please note: if you remain on the old Rewards program you wil...
I revently joined PM. I still cannot send or reveive texts.
Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call ended. I had another day where twic...
Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account sinc...
I'm currently paying $13/month plus tax. My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay. When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?
Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,, I have turned off my phone. I have reset my network settings. I...
Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...
My family has a total of 5 public mobile phone numbers. I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers. Since my credit card is expiring at the end of May and I'm trying to u...
Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...
I asked their chat bot, and I'm not switching until forced, but I don't trust it to not lie, so can someone confirm if this is real?
I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...
My sim card never arrived and I have no tracking number to see what happend. The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...
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