Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelloI’m trying to make an international phone call to China. I have the 19 dollar Black Friday plan with the free 100 international minutes add-on which includes calling for this country but whenever I dial a number all I get is a busy signal. I’m u...
Hi, guys How to my bill, thanks!
Can you make your monthly payment earlier to re-start your data? For example if I use up my 75g of data before the end of the month, do I have the option to pay again for the next month to restart my data?
It is possible to schedule data turn off?It's useful to control child data usage during night.
Activated my account last night. I can receive calls and texts, but I cannot make outgoing calls. And in Settings, it still says Virgin, my old carrier. And for some reason I seem to have 2 cellular services - please see photos. I activated about 12 ...
Hi, I changed my subscription before the last renew date (Mar. 6), I was charged the new subscription rate on the renewal date (Mar. 16), but the new package didn’t get activated and I had to pay the difference between my old (still current) rate and...
I had a tough time getting my subscription activated. I now have an activated eSIM card, but I have not received the text from my previous Internet provider asking if it is OK to transfer my number. I have been waiting for two days for this supposed...
Can't make calls. Can't receive calls
Purchased a SIM card from a Telus store in the afternoon. In the evening, I created new Public Mobile account and activated the SIM, requested to transfer the landline at the same time. The landline provider is Telus.Data is working and I can make ca...
I want to change my subscription to newly advertised $29 5G Can-US-Mexico plan with advantage of 100 inernational minutes as compared to my current $ 29 plan.But when i start changing it in my account, this new plan does not appear in my account.Ple...
I’ve activated with temporary number to transfer my used umber from Koodo.I tried to get a ticket.but keep making errors so I’m not able to do it.Can someone help me to transfer my number?
I transferred to Telus but it looks like I was charged in February when I had canceled this subscription
Please, send me a new QR code e-sim for my number to transfer it to the new IPhone. My old QR code doesn’t work anymore.
Hello to you at Public Mobile.Can you please help me retrieve my PUK code.I need it because I bought a new phone and it's asking me for that code.
Where can I see how many mins I have in long distance
why can't I see who I refer? and why am I losing one each month?Is this intentional from Public - I can't see them therefore they can take them away.
Good evening On March 18th 2025 you took a payment of 41.40 for my plan then you took a second payment of 41.40 the same day being March 18, 2025.Please refund 41.40 to my debit/ credit card on file. It's been 3 days since this happened and it's not ...
How can I get a text for transfer from this provider when there is no package
Hello,I can't send imessage and facetime with my number. If I go to the imessage or facetime setting my phone number has a loading symbol constantly on it saying "verifying". Both incoming and receiving phone calls work.I've tried restarting phone, d...
Verbatim as per someone else's post who has no resolve:"Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOU R ACTIVATION - you can then either select resume activation o...
Hello, so i messed up and didnt make the 90minute window and was not able to transfer my number to this new phone sim... Need some help
Hi There,I can not receive pictures text messages. May I know why? Thank you
I recently purchased a data plan, but it did not work. After three days, I purchased another one, and I would like to request a refund for the first purchase.Additionally, I just bought another data plan, but it is also not working. Could you please ...
Can u pause my account for longer than 90 days?
Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . thanks
My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on
I was trying to transfer my number and mixed up the two numbers. How can I go back to correct it?
I'm trying to transfer my existing number, it prompts me to login. I did, but site doesn't open...
On Mar 18, I redeemed 20 points to receive 3GB of data. Didn't get any data and my points were still taken
I purchased us talk and text on 04 Mar but it would not function in US. When I tried to make a call the phone would end the call after dialing. How do I get a refund?
