Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......
Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...
I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you
I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....
Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...
Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...
HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...
Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error mes...
Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated.
I currently have a plan and an eSIM with Public Mobile but I was thinking about getting a cheaper plan with a different phone number as well with an ESIM is that possible to do .. Because I just purchased an eSIM and it installed on my phone but it ...
I need help.for a pku code
It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...
Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.) For 3 days now we have no...
Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.
How do I print out my 2023 income tax receipt or where do I find it
Bonus data added by public Mobile for switching from rewards to points are not avaliable in my account now @CS_Agent
Hi, I purchased a Ulefone Armour 22 but my mobile data isn't working. I can make calls but there is no internet connection. Any idea what this could be?
Greeings, I have no, but absolutely no, idea of what is going on .... I am continously being billed for 1GB and 4 GB add-ons without my consentement (as recently as yesterday April 15, 2024). As of today, since December 18, 2023 I have been billed...
Does PM support ESim cards in Europe.
Hi deled my e sim by accident can you give me a new one
It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...
I have bell’s number, I want to bring my number to a public mobile phone, please teach me, thanks.
Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan. I crossed over into the US today, and was greeted with a...
Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...
HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...
I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal ...
Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...
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