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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Esim

I would like to get an esim transfer

Kurtisr by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

History for Accounts

Huh that's weirdSomething I figured out today is that Public employees obviously have access to entire threads of communications (aka old messages re issues)A few months ago I requested an account change and followed up asking whether something was t...

kav2001c by Mayor / Maire
  • 197 Views
  • 2 replies
  • 0 Bravos

Resolved! Does Logging Into "My Rewards" Convert You to New Points System

I'm on the legacy rewards system. If I go to the "My Rewards" page, will it show me my rewards there and will it automatically convert me to the new points system (which I definitely do not want)? It seems PM is always trying to trick people into swi...

KeikoAB by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Resolved! Is there a typo in the 5 point add-on page?

It says 200mb for 5 points but when I click on details it is mentioned:Note: If you have just changed your rate plan, please wait 24 hours before redeeming the 1 GB data reward.so I am slightly confused does this 1 GB reward refer to something else o...

Sashî by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos

Data add on

Hi, I have recently used my rewards to add a 3GB data add on to my account but it does not seem to activate. Can anyone assist with this? @CS_Agent 

Davidsween by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

eSim Outside Canada.

Hello.I'm arriving in Canada to study in College.I rent an apartment in Canada, so I have an address.Can I buy e-sim online outside Canada and then just activate it when I land in the airport?  

FZ10 by Good Citizen / Bon Citoyen
  • 464 Views
  • 13 replies
  • 0 Bravos

transfer number

How can I transfer my phone number form Galaxy S10 to iPhone 14?

Aida1 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Terms for Cancelling the New 3 Month Terms?

With these new plans where you can pay for 3 months at a time to get a discount - does anyone know the terms for cancelling? Wondering if I’ve only used a couple of weeks of one month, will I get anything back? Or do I have to give notice in advance?

FOFF by Good Citizen / Bon Citoyen
  • 259 Views
  • 3 replies
  • 0 Bravos

No service

I've paid 45$ and my service is not connected 

George222 by Great Neighbour / Super Voisin
  • 255 Views
  • 9 replies
  • 0 Bravos

Resolved! iOS region won't allow activation

I have hosted several Ukrainians and they like public mobile for the value and flexibility with activation (previously)They need a Canadian phone number immediately in order to set up literally everything else in Canada. Unfortunately the new activat...

jboosti by Good Citizen / Bon Citoyen
  • 576 Views
  • 15 replies
  • 1 Bravos

Resolved! Change a physical SIM card to Esim

I’m currently using a SIM card, but my sim is not working for some reasons. I would like to change it to Esim if it’s possible. Thank you 

Naruto by Great Neighbour / Super Voisin
  • 411 Views
  • 6 replies
  • 0 Bravos

Phone Got Stolen, Can't Login to Account

I just got my phone stolen, so I do not have access to my phone number anymore. This means I cannot login to Self Service because of 2FA it asks for the code that has been texted to my phone, which I obviously can't see. How can I again access to my ...

Jdp17 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Resolved! No data on new phone

I just bought a Unihertz Titan pocket as a second phone (Android 11). My SIM card has been working in my Galaxy Note for 5 years. But when I move it to the new phone I get calls and text but no data. I have done a hard reset on the new phone and chec...

Epicurus by Great Neighbour / Super Voisin
  • 498 Views
  • 6 replies
  • 0 Bravos

Service gone twice today in Toronto

Hey, twice today I’ve had absolutely no service by phone or internet for about 20 minutes. The first time was around 10 am and then just now it happened again (just got it back). When it came back earlier I was still on low bars and 3G for a while.  ...

Rachellyn by Good Citizen / Bon Citoyen
  • 277 Views
  • 9 replies
  • 0 Bravos

I am unable to subscribe to any of Public Mobiles plans.

I am currently on Freedom Mobile and I'm trying to switch to PM's 5G plan. The website does not let me do so and keeps hitting me with a we are unable to process your request with error code : XXX. What does this mean? The app also has issues trying ...

JoelA1234 by Great Neighbour / Super Voisin
  • 301 Views
  • 6 replies
  • 0 Bravos

Incorrect phone number ported

A few weeks ago I tried to port my sons phone from lucky mobile to Public mobile. It looks like a new phone number was created instead. The eversafe is attempting to text a verification code to the original phone number therefore we have no way of ac...

TRS1 by Good Citizen / Bon Citoyen
  • 334 Views
  • 10 replies
  • 0 Bravos

Resolved! Trying to activate a sim for my son without a credit card

Trying to activate a sim for my son without a credit card ?? I have existing account myself which i pay with voucher pins .. trying to activate a sim and setup account for son & it now requires a credit card which defeats the whole purpose of prepaid...

leetrevino by Good Citizen / Bon Citoyen
  • 544 Views
  • 10 replies
  • 0 Bravos

Horrific speeds

I just signed up for a 4g account. Everything switched over and restarted phone several times. I am getting .1 or .4 max mbps. This is absolutely a joke! This is not even fast enough to load a website!If this is the best Public Mobile has to offer, n...

dishlexic by Great Neighbour / Super Voisin
  • 328 Views
  • 7 replies
  • 0 Bravos

Resolved! Unrequested data plan change

I signed up for 20 GB per month and without my authorizing it or requesting it I was dropped down to 10 GB. I would like my other 10 GB please don't know how to fix this have tried searching have tried the chat box I just don't know how to fix it hel...

Harley357 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment by card

my credit card that my phone bill gets paid through got sabotaged and the company had to cancel my card they are re-issuing me a new one.  How do I pay my bill that is now due?

D-young82 by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! Track Sim

I ordered a sim but haven't gotten it. How do I get the tracking number and courier info?

DJanju by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

HELP!!! 2 phones, 1 number? Porting?

On June 19th I switched from bell over to public mobile. I set up my new SIM and ported over my number. I thought everything was working fine until I noticed I wasn't receiving texts. I plugged my old bell sim into an old phone I had and all the text...

Michael776 by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 0 Bravos

Why does public **** so much

My phone thinks it's roaming in a different country, so I asked the chat bot for help. I can't receive/call out or receive/send texts. The chatbot was less than helpful and gave me useless tips that didn't work to fix the problem. So then it sent me ...

publicsux1 by Great Neighbour / Super Voisin
  • 294 Views
  • 5 replies
  • 0 Bravos

Resolved! Need a 4 digit pin

 Help I need a 4-digit pin. I don't know where or how to get one. Please help.                   

Roseochoa98 by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos
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