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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service for three days.

I can’t login, make calls, receive calls, text or anything. The Chat gets me nowhere. I’m in a basic loupe. My sim came I followed the instructions, transferred my number from Telus. Set up an account, then a day later got a text message from 611 say...

sms not work

I transferred phone number from pc mobile. SMS stopped working.

Samsung A52 won't rec or send messages

I've looked thru the previous posts but can't seem to figure this out. Everything is working since I switched to PM yesterday except for messages won't send or recieve. Not very techy so if anyone has a step by step approach that would be awesome.

Resolved! Can't set "My Number" on iPhone XR

Apologies if this has already been asked - I did look but couldn't find anything related.I transferred my old number from Rogers to PM using an eSIM. All seems good and voice, data and text seem to work. However, "My Number" is blank and though I can...

Data add on disappeared

My data 240gb add on disappeared. I have it as reward for as an old customer and it was support to last 5 months.

While transferring number old account was expired and cannot recieve text to old service

WiFi usage

I have an iPhone and since switching to Public Mobile last week my WiFi usage at home has jumped dramatically, and most of the usage seems to be passive, while I am sleeping. The same does not happen if I am on data. I have narrowed down that the usa...

Lost phone reported reactivate sim

Help required

Plans

I'm wondering why there are currently no plan options that have US calling from Canada? I am a Canadian Snowbird, and I usually have that option to stay in contact with my American friends!!

Three way call not working AGAIN

What is causing this, i had it fixed once by messaging a mod, it worked once since then stopped working again today. This is unprofessional and i need a phone plan that does its job.When i do the three way call i can hear the 3rd person i call and th...

Phone functionality.

Why do my incoming calls go directly to voicemail???

Resolved! New iOS app

I upgraded iOS app one or two months ago. The new app cannot display real-time data usage in usage summary. It displays the data usage on Mar 31 while today is April 20. The old app that I used last year always shows up-to-data data usage. I updated ...

Resolved! Receipt required

Hi all,I need a receipt for 2023 for tax purposes for my payments to public mobile .You've supplied them the last few years.Please let me know what I need to do to get this.Thanks,Mike

Resolved! Frustrated

I switched to public mobile last night and requested a eSIM, every thing looked okay so I cancelled my bell services, well now I have no service and cannot log back into my account, I keep getting an error message I cannot even put in a ticket as o c...

Not receiving code when trying to create Eversafe ID

Hello.I’m trying to create Eversafe IDs for my family members. After I enter one of their e-mail addresses on the “Create Your Eversafe ID” page, I’m brought to the “Confirm Your Identity” page, but they never receive the code. I had no problem goi...

Resolved! Not receiving SMS messages after port from Bell Mobility

Yesterday we transferred from Bell Mobility. Calls work, and data works. SMS does not work.iMessage is stuck 'verifying' against my phone number.Require help @CS_Agent

Resolved! SIM card not delivered

Hi there, I just registered as a new customer. My new SIM card has not been delivered and it has been over 3 weeks. I need a public mobile person to check on the delivery status for me.

Resolved! Roaming issuesService

I have the 50g Data Canada and USA calls and messages package. When going to call a person in Roam after dialing the phone the call does not go through it says calling then ends. When receiving a call it goes to voicemail immediately the phone does ...

When I have to pay?

I have received the below message, just making sure this means that I will lose my phone number and account if I do not pay by July 4th, or 90 days after April 5. Your services are on holdSubscription Expiration Date: Apr 05, 2024Your services are o...

access to account without having an access to cell phone

my wife doesnt have an access to her cell phone, should would like to update the payment method , but in order to connect to her public mobile account the code sent to her cell phone , what should she do?

Travel problem

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

SMS Issues

Hi!Anyone can help me on what yo do. I cannot send and receive text messaging.

iPhone 13 doesn’t receive non iPhone calls

I’m new to PM. Have an iPhone 13 and installed an eSIM with my subscription. For some reason I don’t seem to receive calls, texts, or messages from non iPhone users. If someone with an iPhone calls or texts, no problem. If they don’t have an iPhone, ...

Resolved! Refer a Friend Contests

Have we heard any info on if / when winners were selected and awarded their prize yet ? Looks like contest closed March 15th with winners to be drawn April 11, but I can't find any info after the announcement.https://www.publicmobile.ca/en/bc/get-hel...

Resolved! iPhone 13 can’t send and receive SMS

Hi got a plan 2 days ago on eSIM.Everything works well. Data, phone but sms are not sending / receiving.APN : isp.mb.comI tried changing it to SP.MB.COM but same result. Powered off and on .only thing I didn’t do it reset network setting as I don’t w...

Refund request - Wrongly clicked on renew now

Hi, @CS_Agent I was about to change my subscription which will be renewed tomorrow, April 20th, but I wrongly clicked on renew now by mistake, may I know if there is any way that I can get the refund redo the change. Account number : xxxxxxxxxxxxxxxx...

USA/ Canada Plan, Data not working in USA

I’m in Florida right now and it’s really spotty. Even though it will say I have full bars of data, nothing will load, iMessages won’t send. Sometimes it will work, sometimes it won’t. Any fixes for this? I have roaming enabled. I have the 60gb/month ...

Need help ASAP!

Customer service agent is not helping me, just telling me to try things I’ve already tried. The online site/my app on my new device (iPhone 15 Pro) will NOT let me purchase a new eSIM. I have not had an opportunity or time to get to a store this week...

iPhone 8 text messgaing

I have a iPhone 8 and I can send and receive iMessages only, can anyone help

New plan

I am not receiving text messages at all