Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've got a question about my phone plan. I get 100 free minutes every month, and I was wondering if I can use those minutes to call Bangladesh. Let me know, thanks!
Cannot connect to internet. Have restarted phone but made no difference
When I go to my farm property on Howe Island, near Kingston Ontario, which is on an island in the ST Lawrence River, AT&T takes over my phone and I am suddenly roaming, even though my address is in Ontario and my Postal code on the island is K7G 2V3...
"Looks like you entered an incorrect account number (copy pasted from Freedom Mobile). Someone from our team will contact your shortly using your original..." Is there a number I can call to work through this?
Hello, I have transferred my number to another provider now, and I would like to close/delete my account. I have logged in after more than 3 months, and it is still there. How do I close/delete a public mobile account? Some of my sensitive informatio...
When I signed up for PM I would get a text message every 30 days to let me know my payment was accepted. At this time I would reset my statistics on my phone so I could keep track of data usage. I don’t get that text message anymore, probably for nea...
I am in Nova Scotia and want to know what “Unlimited Canada and US wide minutes and messaging” covers. E.G.- if I call a family member in New Hampshire do I pay lond distance charges if I have one of the “International” plans?
Hello all! apologies if this is a silly question, but when I try to access my vm I get the following error. clicking ok, just returns me to the normal screen and I can’t access my vm.Does anyone have any ideas what I may have done wrong? I did set up...
How do I make a credit card payment when there's no option and no real people to talk to
Hi, I will need to cancel a plan. Can you please help me do so ASAP
Hi guys,I am not in Canada anymore (comming back in one year) so I would like to freeze my subscrition to be able to not pay but to keep my phone number. Is it possible to do that ? And if the answer is yes, how?
I want to get a SIM card for a second phone added to my account. How do I do this?
I am being billed twice a month on my credit card but my account receipts only show 1 payment What is going on
I have no network access this morning so I can't make, receive calls, or text. This is the first service interruption I have experienced in 4 yrs since signing up with Public Mobile. Sent a PM to CS agent.
Dear, I just bought a new iPhone 16 with eSIM only . I want to change my current physical sim card on the old phone to the new iPhone with eSIM , without changing my current plan and number. Could you please let me know how to proceed? Thank you.
I cannot seem to login to my account via app or web. I know my password and ID but then the login just hangs forever.I have already tried to delete the app and reinstall it but still does not work.Thsnks
I dropped my phone and got the replacement phone now. But I need a new sim card, where can I buy?
my account number its not displayed at the top of the page, below my name
Can I use PM service in Alaska with my Canada US plan?
How do I change my home address and postal code
How can I reach you?
The whole reason I switched to PM was to be able to have a low data plan, is that not accessible once you start with the higher priced plan?I got lured to get the great price for what you get....thinking Id try it for a while hwv Im using very little...
Public Mobile support I have been trying to check my usage for the last week. I checked every day but the usage is the same. Why? I don't mind usage does not increase but I just need to plan my usage for the rest of the cycle thanks for your help
Travelling now, trying to access My Account to suspend account, it sent 2FA code to my phone. Turned on roaming but still not receiving it
Can I purchase a pkg to travel through France and Belgium
Wondering if my data plan will be accessible in the US?
Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...
Hello,I was curious how to downgrade a plan. Lower cost plans aren't shown on my account
