04-20-2024 10:36 AM
Why do my incoming calls go directly to voicemail???
04-20-2024 12:59 PM
@JamesBarnett If an iPhone make sure that the little switch on the left side of the phone isn't flipped to "silent". Happens to quite a lot of people.
04-20-2024 11:30 AM
Somehow your phone rejects calls so they end up in vmail.
Signal is very low or nonexistent, your phone is off (airplane mode), you reject unknown callers, etc.
04-20-2024 11:12 AM
@JamesBarnett
Check to see if Do Not Disturb is enabled. Disable it if it is on.
If it looks fine, contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket for an agent to investigate.
04-20-2024 10:45 AM
More details would be helpful. Are you a new customer? Did you just port over your number?
Are you able to receive texts? sent texts? What about data? outgoing calls?
