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Installation failed

Nice_Karen
Great Neighbour / Super Voisin

I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.

On the App I had selected a new phone number, set the Default Line to primary, set iMessage/Facetime to personal , set Cell Data to personal, then lastly Update contacts to update later. The app then stopped with the error message no network available.

I have since deleted the App and reinstalled the App.

I deleted the eSIM (so need a new eSim)

I then rebooted the phone. Opened the app and sign in. I get the 6 digit confirmation code via email. It then asks for another 6 digit code to be sent by SMS to the new phone number, however I do not receive this code... the new phone number is not working.

Thanks, Karen.

 

 

3 REPLIES 3

Nice_Karen
Great Neighbour / Super Voisin

Yes I clicked on Resend Code numerous times until it sends me back to the login page.

I don't see how to request the 2FA code sent by email.

Thanks.

BKNS27
Mayor / Maire

@Nice_Karen 

Did you try clicking on Resend Code/Didn’t Receive Code?

Have the 2FA code sent by email.

If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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