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What is Public Mobile's Porting Team contact?

MCC2025
Great Neighbour / Super Voisin

So I tried porting it myself online, but failed. I want to transfer the number from Freedom Mobile to Public Mobile; however, Freedom's account number has characters. It didn't fit in the system. I received a message from Public Mobile indicating that the port has failed.

 

Thanks!

2 REPLIES 2

BKNS27
Mayor / Maire

@MCC2025 

You need to activate your SIM and create an account on the PM app and not on the website. 
Just download the app and complete up to step 6. Just enter the account number.

funpig1
Town Hero / Héro de la Ville

@MCC2025 

Have you tried messaging the customer agent first? There is a porting assistance number.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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