Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I'm trying to subscribe for a plan however when I get to the payment section it says 'payment failed please try again'. I've tried multiple different accounts - please help!
Hello. I have subscribed to and paid for a plan but my Sim card is not registering with any phone so I cannot sign into my account to receive an OTP on my account. I cannot call, text or use my data. I've used another public mobile sim on my phone an...
Hi, I need to transfer my old SIM card number from my iPhone 15 to a new E sim into my iPhone 17. I only pay by voucher. when I attempt to do this in the app . it says payment failed try another payment option. Is there an issue with the App I ha...
Hi,I just ordered a sim card, but I would like to change my address. Can you please tell me how to do that? When I log in to my account, it is this page, there is nowhere for me to change my address. If the address can not be changed , can you give m...
About 30 hours ago, I ported my number from koodo postpaid. I confirmed with Koodo and they closed my account. The ported number shows on my Public Mobile app.But, the temporary Public Mobile phone number is still on my phone as active (and works), w...
I triple checked when I typed in the emei number during transfer, but after the port out you said it was wrong.Waiting for a callback, 90 minute window is expiring.604-xxx-xxxx Edit: personal information redacted by will13am.
I would very much like to see how much data I use/month. All I can find is daily usage which is limited to maximum of 90 days, not a total/month. Can anyone help me with that?Chris
I’m a subscriber for a $35 plan for 60GB of Canada wide data, and US roaming. Recently upgraded plans mid pay period as I ran out of data. From then on I wasn’t able to use any app without wifi other than texting and calling. Later I got a physical S...
I have a couple questions. I transferred my Bell Phone # to this account. ###-####-####, but I had also added a new # ###-###=####,before the # was transferred. That new one is showing up as my primary? What is it used for? Do I just use the ##...
If I am moving to a new address on 1st February, 2026, do I need to change my address now ?
Hi everyone,I’ve been experiencing consistently poor cell reception in the area where I live. I usually get only 1 bar, and my calls drop frequently unless I physically move away from my home. It feels like my neighbourhood might be a dead zone for t...
I know it is a pain to port number out from Fongo and I also got a text message from PM saying "We're having trouble transferring your number. Someone from our team will contact you shortly ..." But so far no one from PM contacts me. There is no live...
I need call logs from my phone from Oct 2024 onwards and am unable to go that far on the public mobile website. How do I go about obtaining this information?
I am currently on a $27 4G 20GB plan. On November 13, I received a text message offer for a $27 4G 22GB plan. I accepted the offer and I received confirmation it would be applied on my next renewal date. My plan renewed today and I am still on my ori...
My Motorola phone is stuck in the authorization step of subscribing, telling me my 'your phone is not esim compatible.'AI support tells me to login on this site and edit my essim card number but when I login there is no option to do that. The site pr...
I did not request a top-up, yet today I received this message:Your Recieptx1 Automatic Top-Up -$102.00DeductionsFrom Available Funds - $102.00SUBTOTAL $102.00HST (13.00% ON) $13.26Total Amount Paid $115.26 edited by computergeek541: changed category ...
I can’t compete my activation as I haven’t received a SIM card and it’s have been almost 3 weeks.
Balance Nice subscription got canceled. And I want to change My card payment details. But I cannot Enter information in the field. I'm trying to update my card payment
Merged same topic
My phone got stolen... I immediately suspended my service, bought a new phone and ordered a SIM Card. I want to install my new ESIM but it asks me to verify my ID by getting a text to my phone.. I CANNOT do that. I do not have that phone with my old...
I have been unable to make or receive calls on my cell the past several days, my bill was paid November 29,2025 in the amount of $21.51 (up several dollars from previous months), can you please advise why I am unable to use my cell phone??
I replaced my old iPhone with a new one. I exchanged the old one and don’t have it anymore. I’ve tried to download a new one and the site just won’t give me the option in my account. How do I continue my plan I have and get a new eSIM to use on it?
@CS_Agent I lost my sim card and had updated to stop service using your app.I do need a sim card now (hardware only no e-sim). you can let me know the process.
Hello, Would you be able to send me the porting support team number? Thanks.
Hi,I currently have a Public plan on an eSIM. I'm looking to go to a physical Public Mobile SIM card to move into a different phone when needed. Is it possible to transfer my current Public number and plan to a physical Public Mobile SIM card? I'd li...
I haven't received my SIM yet
Having g trouble porting my number from rogers
These submit ticket link goes to the chat bot. My partners Sim card should've arrived by now
I’m transferring my number from Fido to Public Mobile using an eSIM. I never received the SMS validation request from Fido to reply ‘YES,’ so I’m worried my port might be stuck. On my iPhone, I currently see two signal bars (Fido and Public Mobile), ...
