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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International calling from BC Canada to EU countries

Hi there!I have 500 MINUTES INT'L LD BONUS & remaining 460 MINUTES INT'L LD BONUS to use, however, I cannot make a call to SLOVAK REPUBLIC neither UNITED KINGDOM- the call simply doesn't get through. I wonder is these EU countries are included in th...

calling Slovakia with international calling minutes

Can I call Slovakia with international calling minutes? It was not on the list of countries, but Czech Republic and Poland are on the list.

Paying with vouchers

I need to pay with vouchers as I cannot pay by card, but my local Telus shop does not sell them. Where can i buy them? Also, why can I not just set up a direct debit from my bank account? This is the most bizarre system…

Credit card info

Need to change credit card info

OPPO A79 5G Sim not working

My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help

New subscription

Just signed up for public mobile last night. Using iPhone 14. Not able to make calls or send texts, can receive. Keep getting voice mail notifications although phone does not ring?

Add funds

I dont see the option under payment to add funds , I would like to pay in advance

Phone number change

I have changed my phone number, Can I revert it back ?

Changing CC info on account

I recently changed my wife's phone over to Public Mobile. But, I messed up and put in the wrong phone number when doing the esim activation. Techsupport helped me through this and she is now on Public Mobile. However, the problem created by puttin...

data

Hi Folks, Is the $30 plan different from the 90 day plan? When do I know when my data is all used up?

New subscription

I am trying to get a new subscription and new sim card, but I can't get it done because it asks me for a promotion code

IMessage not working.

Hello,I recently purchased a plan from Public Mobile,, but unfortunately, IMessage does not work. What is the easiest way to fix this issue?Thanks

Higher Bill after points were disabled in public moble

Hi Community,I wanted some help with my increased phone Bill (from $39 to $45) since last two months. I am trying to switch to a lesser costly plan (currently at $45).Can someone please help me switchover or do i have to cancel my subscription?Best

It says my account is locked when I try to log in even though I have the right email and password

Can't confirm code on home phone

Trying to transfer home phone number. Verification code was send but cannot send to home phone.

Resolved! Change Sim card?

New account activation. I have completed it all but I was never told to change the Sim card. Should I do it now?

I need an agent to contact me.

Your chat thing doesn't load any of its links and is honestly a really annoying loop. I am logged in why is it asking me to log in again with a link that does not load? Why do in have to post about this on a public forum?

Calls Dropping

Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these a...

Resolved! Account suspended

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no but...

NEED HELP TO CHANGE THE PST CHARGE

Does any know how to change the PST charge? Thank you!

Re: Cannot dial 310-6299

https://www.ontario.ca/page/home-community-care says "To contact Ontario Health atHome:call 310-2222 (no area code required)"It doesn't work with Public Mobile. I've raised a ticket

Resolved! Making and receiving calls while roaming in the US

Hi,I have a Canada-US plan which includes data for both Canada and US as well as unlimited Canada and US wide minutes and messaging. I'm roaming in the US now, the data portion works fine but I can't make or receive any calls. Is that expected? Can I...

Locked

How can I update payment info and unlock a account

My card isn't registering

I've just moved to Canada and to get a Canadian card I'm required to have a phone number So I'm trying to purchase a plan however both my European revolt card and my english cards aren't being registered. Is there anything I can do?

Resolved! 3G only on new service

Three days ago I installed my new Sim card and everything has been working great except… I only am getting 3G service wherever I go in the city (Halifax). I bought the 50 GB US Canada plan. My wife has had PUBLIC Mobile for about a year and, she gets...

Transfer Number Trouble

Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to s...

Can't sign on to my account

Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.

WiFi Tethering Won't Work - UMIDIGI A15

I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...

Resolved! Re: Beware: VoLTE Not Being Enabled for Phones that Support it

Hi there. Have a S20 phone and can’t make or receive calls while in US, despite a Canada-US plan. I have now read enough about the known issue of VoLTE. You mentioned about receiving a software update that enabled VoLTE. I have the latest softwar...

URGENT Phone number transfer fail

I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

International calling from BC Canada to EU countries

calling Slovakia with international calling minutes

Paying with vouchers

Credit card info

OPPO A79 5G Sim not working

New subscription

Add funds

Phone number change

Changing CC info on account

data

New subscription

IMessage not working.

Higher Bill after points were disabled in public moble

It says my account is locked when I try to log in even though I have the right email and password

Can't confirm code on home phone

Resolved! Change Sim card?

I need an agent to contact me.

Calls Dropping

Resolved! Account suspended

NEED HELP TO CHANGE THE PST CHARGE

Re: Cannot dial 310-6299

Resolved! Making and receiving calls while roaming in the US

Locked

My card isn't registering

Resolved! 3G only on new service

Transfer Number Trouble

Can't sign on to my account

WiFi Tethering Won't Work - UMIDIGI A15

Resolved! Re: Beware: VoLTE Not Being Enabled for Phones that Support it

URGENT Phone number transfer fail

How do you add funds to your account balance.

Unregistered SIM

Not ringing and cutting off callers

US Plan Settings

Autopay stop working