Community

Data intermittant

PM customer for about 6 years, flawless service and very happy with it until now. Last week my phone's data stopped working. Text and phone worked, and I had bars, but no "4G" or "LTE" indicator where it usually is. Internet worked on wifi. The phone...

Phone does not work in US

I joined two months ago and this is the second time I went to the US and I did not have phone or data service. I have a plan for Canada, US service and I can not get in touch with technical support.  I opened a ticket and am waiting for support.  I p...

Switching plans

My current plan renews in 4 days. I would like to switch plans and pay now or on the renewal date, will I only be charged for the new plan then and also for the previous month or just the new plan?Anyone know? ThanksMichelle

Referral code

I recently signed up for public mobile but forgot to add referral code of my friend. How can I do it now ? 

Need advice about getting the best service out of my iphone 8 for local sailing trips

Right now I have a minimal phone/data plan which works when I am at home.  In fact I have plenty of data available. My plan is 3G.  On a recent trip I discovered that I could stream BBC but couldn't get downloads for podcasts or Libby.  I believe I h...

doesn't work with phones from China

I gave Public Mobile my credit card information but can't finish activation because my Chinese mobile won't load any Google apps. Will it continue to charge my credit card every month? No one to contact.

Plan Clarification

Hi there There seems to be various responses, so I'd like to hear from those who have called the US and have roamed in the US in the past few weeks with this plan.I'm contacting you for clarification on the following plan: Canada-US Only Plan for $34...

New Subscription- selecting phone number

HelloI would like to select the last four digits of my phone number when activating my new SIM. How can I do this? The only options showing are the randomly generated phone numbers. How can I select the last 4 digits? Thank you

Change plan at activation

My neighbour ordered a Sim card and plan in March and never recieved the Sim card.  he ended up ordering a Sim card from Amazon but he now wants the $29/40GB plan instead of the $34/50GB plan that he ordered. Can he choose it when activating the Sim ...

Eversafe verification going to new number! Activation wasn’t successful

Hello, I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscr...

'Sorry, we’re not able to process this request at this time' Voucher error

Greetings All,I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.Is this common? How often should I need to wait before trying ...

Was it a mistake to sign up for this?

So far my experience has been really, really bad. Is Public mobile always like this?

No online help

I need public Mobile to contact me and change my card info

i want to transfer a koodo prepaid to public mobile please help

Need customer service. Rate plan price change it self

Contact me ###-###-####

Changing subscription

Hi currently I have one plan, but I want to change another subscription. what's the different between "change now" and " change on renewal"? 

Where on earth do I speak to a human being?

Ai chat is useless. Logins are broken(?). Twitter and Facebook redirect to the same useless ai chat. Messaging the supposed customer service person here didn't work. Where do I speak to a human being who works for Public?

Number transfer not initiating.

Get error message when starting number transfer process.  "System errorr".

loyalty bonus data not shown

Hello! I was part of the old PM rewards for a long time. But I don’t see the "240gb loyalty bonus data" under “Add-ons usage”. Please help. Thank you in advance.

Payment Dates Changing???

Hi all, was just wondering if anyone else has noticed that their payment due date has changed? My payment had previously been due on the 19th of the month but now, all of a sudden, it's due on the 18th of the month. Likewise, my son's account had pre...

Customer Service does not respond ?

Could someone message Fransico and ask him to please message me back. has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON

My Account, Phones, Can't Log In

I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.

Account issues

I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account