Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send. Can receive calls but not call out. Have re...
Hello, I currently have a Samsung phone with a physical SIM through public mobile. I just purchased a Samsung watch with LTE. Is it possible to add an ESIM for my watch to my account with the same phone number? Is there an extra charge for this?Thank...
After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ?
Dear all,I have some questions. 1) Can I keep the same number if I switch to public mobile? I assume yes2) After I sign up and switch what happens to my existing plan with other provider? Will it automatically cancelled after my last billing cycle?
Has anyone actually got the US data included plan to work across the border? I've tried switching specifically to AT&T 4G but that didn't work either. I couldn't get any data until I paid for an add-on. This happened to me both in New York and Pennsy...
I wanted to change my plan but not until my next billing cycle as I just paid for my current plan today. It changed for today and took additional money out of my bank for the new plan as well.
I'm looking at the $34 can/us plan 50 gb 5g speed plan. I have a few questions. Pls answer all1. Limited time does that mean:a) the plan is only offered for a limited time and I'll be forced to change plans in a bit.ORb) the offer promotion is only o...
I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secon...
As regards the $ 34/ month 5G plan - Does "Unlimited Canada and US wide minutes" include unlimited calling and texting both incoming and outgoing, right?
Hi all,I've had little to no problems with my ESIM so far. Today I woke up and suddenly my ESIM wasn't working. No signal, no data or anything. I've tried resetting the network settings, restarting my phone, resetting the APN to default, etc. Nothing...
Transfer number ticket system doesn't work for eSim, there is a field that asks "enter the SIM number, use N/A if using eSIM" but the form validates that only numbers can be entered there stopping me from proceeding
Does anyone know if change my subscription do I loose my free 30gb data for 150 days promo?
I am trying to transfer my number from Koodo prepaid and it says I have to speak to someone. Whenever I try through the help screen it just comes up blank and doesn’t load. I don’t know the next steps to take and would like someone to contact me to h...
What is a username I can use for a private mssg
So I switched from Bell yesterday and followed all the steps and everything went smoothly. I had two active lines with service, the old Bell one and the new PM one. Then, the PM one stopped working and now the old one has been cut off. I can still se...
Thanks
My account is associated with my husbands. His needs to close but I want to keep mine. When he closes his mine goes dark even though mine is paid up. How do I uncouple them?
I understand that possibly soon PM will offer wifi calling. My understanding is that when you're on Wi-Fi you don't use cell data at all. I’m a bit in the dark regarding WIFI calling and ask the following.(1) In order to use wifi calling does one hav...
I have question on updating my plan, my renewal date was today July 21 and I had selected to upgrade my plan. My plan original was $15 and I selected to change to a $23 one on my renewal date about a week before it was due on the July 21 but when I ...
I recently transferred to another carrier but forgot to cancel my autopay with Public Mobile. Will I be charged for the next billing cycle? If so, how can I cancel the autopay? Thank you.
Hey there. Just joined PM, from Fido. Quick question- my FIDO sim hasn’t stopped yet + I did select e-SIM instead of physical SIM, can I change it now? I did not even get the porting message yet. Thanks
How I fix this problem?I tried to recover the password and I got the message: "user locked out".Any idea how to fix this problem?
My dad is trying to figure out what email my sisters account is connected to he was able to change the password but cannot figure out the email its connected he has tried all the emails he thinks it is and no one is getting an email. Also when he goe...
Hi, I am interested in buying a MiFi device to use with my public mobile SIM. Does anyone have any unlocked devices they would recommend?
I bought the wrong us data add on. I am in Canada. How can I refund it
I have a Samsun A52 phone which I have found on a google search that it is 5G ready.I have just changed plans from a 3G to a 5G but my phone still says LTE+ at the top. I checked and I live in a 5G zone. I have checked my settings and I think they ...
Hello,My subscription is $34 and now I would like to change to $20 one but I can't. Minimum subscription I can change is $29. If I change to $20 then I would like to, otherwise I will cancel my subscription. Would you please let me know I can change ...
Hello, I never received my sim card in the mail. How can I get help? The chatbot is not help. Thank you
I submitted new credit card information and the charge is showing up on my VISA but my phone says No Service. I have powered down a few times but there is still no service. Thank you
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