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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

Just switched to PM

Hi there so I just changed my sim card to PM, I got the transfer text from virgin and replied yes. When porting in my phone number I apparently put in the wrong IMEI number however my account says its activated and the correct phone number is display...

dfrain by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Calls go straight to voice mail

Hi, I just ported my number from Fido to Public Mobile last week. Right after porting I can call out and also receive calls (and the phone rings).  However in the last 2 days my phone no longer rings when my wife calls me and it becomes a major probl...

Daxtor by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Can't access my account.

Have verified all info, reset phone and all other suggestions. Still not able to get there even though things have changed somewhat after the above actions. Right now, can't even get my account to highlight. It's treating me like a possible new user....

Billy47 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Finish Setup

I purchased a subscription, online login is working, but the app is stuck after launch.Does the Public Mobile app need to see the Public Mobile SIM, in order to open?

Marcel_ by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Auto-pay doesn't work, and plan did not renew?

Hello,I have been using auto-pay and there was no problem with continuing the service.  Today I received a text message saying " Your plan did not renew because we did not receive your payment.  To resume your service make a payment at..."I logged in...

missmanman by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

switch phone numbers

Hello I was wondering if there is any way that I can switch phone numbers between 2 pubic mobile accounts. reasonI would like to have all the accumulated bonuses I have on a back up public mobile line to be used by the other line thats used all the t...

fredweet122 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos


Subscribed To 5G effective billing date June 7 but not getting it

Whitehair by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Porting to Telus ?

Have been reading that some PM account holders are porting to Telus. Since PM is part of Telus on the exact same network , and does offer both 4g and 5g plans at reasonable pricing, what would be the reason for switching to Telus?

Wayworn by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

My phone won’t port

I’m am new and trying to set up my account. I am in limbo. Phone hasn’t ported number from previous provider. So I am in limbo, can’t use new account nor old

Ripper76 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Redeeming points for $15 savings

Hi, my plan is the $25 one plus tax, and i have over 50 points, if i redeem the $15 savings twice today will that zero my cost this month and the couple dollars left carryover to slightly reduce next month or is the part use of the second one going t...

G8x by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Website won't take credit card #.

Is it common for PM to shutdown activation and orders at night?  I finally get family member together to help them signup; login to resume order and it will let me select plans, enter postal code, enter referral/promo's but can't enter credit card nu...

OnlPM by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

account number

I need to learn my public mobile account number but can not find how to. I need suggestions for this.

Ellie32 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


I tried to change my $25 plan to the new one $19/month.Each month I was being charged less than $20 with $25 plan because of the per-authorized and referral points.Once I tried to change my plan on June 5, 2024, I just checked my bank statement and n...

FJA by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

iPhone locked from mobile services

Hello,On checking, Apple store verified that my phone's mobile services (talk, text ...) were blocked by service provider, i.e. Public mobile.Could someone please have a look and advise?Thanks,VnP

VnP by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Can I wipe my iphone without wiping my esim?

I'm having issues with my iPhone freezing video when recording. iPhone 12 mini. Troubleshooting has been challenging and I'm just wanting to wipe my phone and start over.  With a physical SIM, I can do this.  But what about an eSim?  If I reset the p...

kork by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

5G speed maximum is ±5mbps

Hi, I just got my eSim today and I decided to switch from 4G plan to a 5G plan. Since, my speed maximum is ±5mbps. What is happening ?  My phone is a S23.Thanks,

Meho by Good Citizen / Bon Citoyen
  • 23 replies
  • 0 Bravos

USA vs Unlimited = Who's doing what?

 My wife and I both went for unlimitedMy son went for USAI figured I might go to the USA every 3 years or so and the unlimited data might be more important.My son thinks he will never use all the data and the USA might eventually come in handy.What i...

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Frank_M by Great Citizen / Super Citoyen
  • 13 replies
  • 4 Bravos


Subscription not activated in the PM app. What do I do?

idelopes by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Refund my ESIM

HelloI hope you are fine. I bought an ESIM. At first, it is told that it is compatible with our Mobile phone. When is activated it, it is not compatible unfortunately. I want to refund it. I want to buy phisical sim card.Thanks,Sanaz

Family123 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Unable to access account in order to change plans.

Hi folks, if I recall correctly the phone number for which I would like to change plans is tied to this account but when I try to access my subscriptions I get told that I need to proceed with a new activation and I cannot see anything else as if I w...

S-1 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

How to change automatic payments to manual?

I'm wanting to switch to manual payments instead of being charged automatically every month ever since this ridiculous new "Public Points" program launched. If I don't get points every month for being charged automatically like I used to and I have t...

VMF38 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Plan rates

I am new to Public Mobile and was wondering how often the rates change?The Canada-US plans are shown as limited time so is it likely the rate will increase in the near future, after the first subscription period?How long is a typical subscription per...

bcp47 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Locked out of Email, unable to 2fa login.

Long story short.  I created a 2nd gmail account specifically for a 2nd public mobile account.  (I pay for one existing public mobile account for a disabled family and  couldn't have phone plans on 1 email)  6 weeks after creating the 2nd email.  Gma...

rizacks84 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Using public Mobile in USA

I have been using the cheap PB plan ($15/month) for several years.  I'm retired with a landline and internet and only to a cell phone for my volunteer work driving older folk to medical appointments.Last week, we went to Maine for a few days and I wa...

jeanv by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos
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