Community

Repeat Phone Number

When calling my number, after numerous rings; the cell phone number to which they are calling is mentioned. How can I remove this, even though they are calling the same number which is being mentioned. I want it removed from being repeated. 

horrible slow data loading and disconnection interruptions

i live in Yellowknife, recent have experienced horrible slow loading and disconnection interruptions

Re: Now Available: TELUS Fast Switch

I am also experiencing issues with trying to access the link provided on the pm website. I either get redirected to the same error page or just sent back in a loop to the exact same homepage for pm. 

7B1

Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.

Service cancelled

Hello I had changed my monthly subscription to lower data but at the last second canceled the planned subscription change, however now I dont  have any data at all. Can I please get my old subscription back

Activation failed and now app won't let me log in to complete it

I tried to transfer my number over from Bell and the activation failed. Then, it told me to contact an agent. Now I can't even log into the app to finish the activation as it says it fails each time and asks me if I'm using a VPN to disable it (I'm n...

not able to use my account

I have money in my account but i can't use my phone no warning that there was a issue with the billing just the phone stopped taking calls, i have tried to make a manual payment through the website failed, i tried to make a payment through the automa...

how to create a ticket for customer servie

i need a direct link to create a ticket. i don't understand all this expert messaging stuff it just goes around in a circle

PM halved my data & said it was due to a 911 service fee?!

Public mobile has gone off the rails. My plan renewed on the 10th with only half my data available, which caused me to be dropped during an important meeting. Their chatbot said "your plan did not renew because the system missed the mandatory 911 reg...

Lost phone,cant login to email or public account

My wife lost her phone,and unfortunately hadnt logged into any other devices in a while so she cant authenticate to get into her email.This is blocking her from logging into her public account,so she can attach the new Sim to her account.None of the ...

Why are my plan offers are different than my friends

I noticed that I only have a few options available in my Public Mobile app when I try to change my plan, mostly the regular plans. However, some friends who live in the same region and whom I referred to Public Mobile have much better plans and promo...

Switching to Kodoo

Hello upon filling out a form to order Koodoo postpaid plan, after I submit my information for credit check. I get the following message.We couldn't complete your CheckoutIssue ID: 90007Something went wrong while processing your order. Try again in a...

Reload issue

Hey i wanna reload my account

Transferring number

I have received an email saying you are having difficulty transferring my number and that I may have entered the wrong rogers account number please let me know when my number has been activated  Debby***Message edited by CSA to comply with the Commun...

Switch providers

How to switch from public mobile prepaid to Koodo prepaid and take your number 

My account

I would like to speak to a manager as of June 18 - as a result I should have recieved a cheque for the remainder of my balance to me at my address which never happened I require some support please.

Is the Commodore Callback whitelisted?

Hi guys!Passively browsing for a replacement for my S10e, I saw this and this looks like my dream phone hahah https://commodore.net/store/callback-8020/I haven't been able to find a random IMEI to try and see about the VoLTE capabilities on Public.An...

How to I change my visa # as my original card was hacked

Transferred to new phone but message 'not registered on network'

Public mobile problem

On my iPhone 17 pro max I’m not getting alerts and I use to but this is a carrier problem from public mobile my government alerts section has disappeared from my phone because of these people can anyone tell me why? I looked it up on google and this ...

Public Mobile - shutting down 3G

My phone is compatible with VoLTE and 5G. Yet, I often find that I am served 3G coverage, even when your coverage map shows that I am in a 5G or LTE area. The service is very inconsistent and even outside my house this happens. When the 3G network is...