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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26900 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38799 Views
  • 185 replies
  • 29 Bravos

Resolved! USA Data - Talk - Text

Finally switched from Telus to PM December 2024. Subscribed to 50 GB data, Canada - USA - Mexico talk & text @ $35.00 per month + HST. A bit confused about travelling to USA. Currently own an iPhone 12 Model # MGHN3VC/A running IOS 18.2. If I go to U...

pbudreski by Good Citizen / Bon Citoyen
  • 133 Views
  • 4 replies
  • 0 Bravos

Renewal plan disappeared

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes...

veldachan by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

Text

I have problem sending most of my text since 2 days now

Lorraine16 by Great Neighbour / Super Voisin
  • 73 Views
  • 1 replies
  • 0 Bravos

Texting

HiI have Canada/USA planNot able to send anything except text no picture not even a 800kb picture what wrongThanks for helping me 

Buck22 by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 1 Bravos

Resolved! Confusing Plan Upgrade

Hi Everyone,I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month p...

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Shubaines by Great Neighbour / Super Voisin
  • 206 Views
  • 7 replies
  • 0 Bravos

No service

Why did service to my phone 778-xxx-xxxx stop, and account information is no longer available?

Horstt by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Help with setting up sim

Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary numb...

hharlacher by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

Fido to PM Transfer eSim

Hi,I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. Can someone please help with my number transfer. I...

Annieeeeee by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 0 Bravos

SIM ACTIVATION ISSUE

Hi,I have a new SIM I purchased a while ago and activated for my kid's phone. We subscribed for 2 months but didn't use it afterwards. I'm trying to get it back on now and I keep getting an "Invalid Sim" response when I enter the sim card numbers for...

IyanuO by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

Resolved! Double billed?

When I purchased USA add on it billed me twice?How do I get a refund?

Lsmith20 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Change

I’m trying to change plans, but when I click on the plan that I want, it says: Change failure, please try again. I keep trying but nothing happens?

Munin by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos

Do all PM plans come with calling features?

I notice the currently available plans don’t all list calling features. I’m specifically wondering if the 4G $25 per month comes with calling features (call display, voicemail, call waiting etc.). I would assume all plans come with these features but...

LozB by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 1 Bravos

International mins

I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made

Sarahmed by Great Neighbour / Super Voisin
  • 164 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card not working in tablet

I was gifted a samsung galaxy a7 lite tablet for my daughter. It was previously on the telus network.I purchased a public mobile sim for it, and activated the sim to the account. The account is active.It does not connect to the public mobile network....

Mike93zj by Good Citizen / Bon Citoyen
  • 177 Views
  • 9 replies
  • 0 Bravos

Request for iphone iOS 18 users: RCS related

Can iphone users who use RCS do me a favor, I'm trying to figure out if the problem is my phone or with PublicMobile service. edit: I'm using an iphone 15Pro.When you have RCS enabled and are texting someone who uses Android and also has RCS enabled,...

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on2wheels by Model Citizen / Citoyen Modèle
  • 175 Views
  • 9 replies
  • 0 Bravos

overpaying

I accidently paid twice and would like to get that second payment returned to me.  How?

Ruthellen by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

Cancelled Plan Within 17 Hours (Under Trial Period)

I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period p...

Kiki_1 by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

Please help me !!

I'm trying to transfer my husbands number to public mobile from rogers  . Came as far as downloading app and says i am ready for step # 3 but it doesnt accept the number i enter  it says its invalid. i entered my nuber as the alternate number and now...

Naomi42 by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

No service

Plan expired on the 5th though I had autopay set up. Realized today and made a payment though still no service. Tried suspending and resuming, airplane mode and restarting phone but nothing worked

Franky11 by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Activate new acct

I am trying to complete step 3. I downloaded the app and tried to log in but can't get a log in screen, only a white page. 

haro by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

Account

I entered the wrong option while setting up account, I have an ESIM and requested a SIM card. I can’t get past that point of setting up account. As well I require assistance on setting up the rest of my account and I require a phone number for my mob...

Mike411 by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 0 Bravos

inability to make or receive calls on 3G starting Wednesday

So starting Wednesday, I've been unable to connect to 3G and thus can't make or receive calls. Data and texts work, but my phone isn't VOLTE capable so I can't make calls without the 3g connection. I tried my sim in another phone that is VOLTE capabl...

Thought by Great Neighbour / Super Voisin
  • 162 Views
  • 8 replies
  • 0 Bravos
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