[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SUBSCRIPTION CANCELLATION
Good AfternoonI have been quite satisfied with your service but have to cancel. Can I do this online or do I have to call an agent ?Don
I want to speak to an agent
I need to update my credit card information?
eSIM
I’m trying to log into my account but I forgot my password. My phone is broken and I need to transfer my eSIM to a new phone. Need help
Question About my SIM card shipping
Hello,I placed an order for a SIM card about a week ago, but as of today, it still hasn't been shipped.I'm concerned that there may have been an issue with my shipping address, so I would like to confirm that you have the correct address on file.My c...
Resolved! Promotional offer for new customers
Hi,I’m planning to switch from bell to PM. I tried to chat with agents but operation hours ended already for today. Is there any promotions going on for new customers? What’s the process of switching from bell?
Resolved! Locked account
I was just locked out of my account because I moved out of province and changed my phone number. I couldn't even tether my phone to my laptop for internet. I had to change service providers today due to this so I can now message this site for help ...
Transfer to VoIP
Transfer number yo voip app
How to check which phone number connected to account?
I’ve messed around with the logins and ph #s on my two accounts and now can’t tell which account affects which phone number. Can’t seem to find any account info to clarify the situation, I’m stuck in a ‘activate now’ loop when I was making some chang...
Resolved! Persistent Calls From 604-628-XXXX and 289-236-XXXX
I am getting persistent calls from 604-628-XXXX and 289-236-XXXX numbers that leave voice mail messages that consist of a beep that repeats about every five seconds. I can block the number but then I get other calls from the same area code and exchan...
Resolved! Two phone numbers are on one account
Two phone numbers using one account with Freedom Mobile can i switch each one to public mobile
Resolved! change my subscription
If I change my subscription to another plan will i loose my rewards that I have earned?
Resolved! e sim issues
I am new to Public Mobile.I had an e sim added it didn't work and then tried setting me up with another and it didn't work either. Please help me with some guidance.
sign in problems
for the past few months when I sign in, even though on my profile it says my new number, auth req my old number for a phone stolen from me. this is a new phone, so it doesn't have e.g. 108 as a number saved anywhere. and the app is a new install. it ...
Resolved! Doubled Charging My Account
I am getting double billed as well, I have two exact withdrawals at the same time for the same amount and there is literally no customer support at all. Made a ‘ticket’ and am getting ignored. Probably going to cancel
Resolved! about redeem and reactivate
Hi everyone, I redeemed 20 Public Points for account credit, but I’d like to save that credit for later rather than use it right now.If I turn off auto-renewal today, October 27, will I avoid being charged the $35 fee for the next subscription cycle?...
Resolved! Help with porting phone number when the system assigned me a new phone number
I never ported my number when joining Public Mobile. Ho can I port my number?
Resolved! about point redeem and temporarily service!
Hi everyone!If I turn off auto-renewal and let my Public Mobile subscription expire, can I still use my phone temporarily by redeeming Public Points for extra data and minutes?I may only need to use my phone for one-three days before I leave. Would t...
Resolved! Refund
I got charged 5.25 $ and I already bought the eSIM before 3 months. Any idea?
Resolved! about Subscription Cycle, please, need help!
Hello everyone, I am in Toronto.My current subscription shows： Sep 29, 2026 to Oct 29, 2026 Subscription will renew on Oct 29, 2026.If I turn ...
eSIM
Hi, I have been using public mobile for almost 10 years and plan on upgrading my phone. How do I get this QR code? I didn’t receive any emails from you guys in years and wondering how to go about this.
partnership offers from koodo and telus
Hello fellow public mobile users. I tried to take advantage of the two offers from koodo and telus and they told me they are not available and they are not in the system so why are are these being promoted if they are not being honoured?
Resolved! How to port my Rogers phone number to my new Public account
Hi I just signed up for Public and created a new account but I would like to have my old Rogers number. I have a new phone that only has eSIM. My old Rogers phone has a physical SIM. How do I port over my old number to my new phone with a new eSIM...
Resolved! no service
I am in Newfoundland and my wife and my phones have stopped getting service about a week a go .so is there a fix or do io have to switch providers
help I paid for a new subscription and then it said paid but not activated some error code
@Support I didnt get to pick a number or anything but it shows the money out of my account at 7:43
Resolved! sim card
I currently use a samsung S10plus but have bought a samsung S25ultra.Can i just switch the sim card over.
-not installing the esim
How did this get fixed. We paid the account but it is not installing the e sim.
Not getting full 75gb from plan
I am out of data and it shows on my phone I've used 20.07gb and have 0 remaining while my plan is for 75gb.Please help correct.
