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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone service

My phone takes a long time to connect to the number I’m calling and when someone answers, the line is so crackly that they can’t hear me. What should I do? My iPhone 16e is just over 1 year old.

edit card details

Nothing with my profile or account has changed other than my credit card details. Will not accept my new card details in 'edit card details' link

Can't get back to ESim in Activation workflow

I purchased a physical sim. It has not yet arrived and I need to make the change today to avoid being charged by Telus for the next billing cycle. So I would like to do eSim instead and then I will switch to physical sim when it arrives. However, I c...

Service outage

I cannot place calls or receive calls. My subscription is current. I have done all troubleshooting suggestions. How do I regain my service please? Or is there currently an outage near Forestburg Alberta?

Reward Site SSO issue

This is less a comment than a request for the programmer to fix the Reward site issues. I manage multiple accounts with Public Mobile and while I can log out from the main page and login with different credential. When i want to go on the REward page...

DATA ISN'T WORKING

Hey, i just renewed my subscription, but my data isn’t working. I tried airplane mode, switching the phone off and on. Everything alright on the payment and the app says i’m subscribed.What’s wrong here? Please help it’s emergency.

My data doesn't work

This afternoon my data stopped working and I can't seem to do anything. I tried airplane etc. Seems the service provider Internet isn't working. It was working this morning

Switching

I bought a subscription with sim card and phone number. However, I now do not want to use that number but another number that use most often. How do I port my current number to to this sim card and ditch the newly activated number?

Resolved! I lost my sim card.

I cant find my simcard. Could you guys help me to chage Esim?

Resolved! Re: Finding account number

We need to reinstate our accout

Physical sim card

I want to sign up with Public but i cannot get an e-sim card on my phone. It is a Galaxy S9 plus and isn't supported by your system.i have been a loyal customer with Telys and Koodo for 25+ years. My wife is a Public customer. I dont think i shoild h...

Data

Hi,I not use facebook this month and charge me 100 mo data ,and i not open facebook, same last months sometime. Can you make anything ?Thank youJean tatonetti

fid- to publc mobile- transfer issues

I moved from Fido to PM, and only outgoing calls are working, but incoming calls are going directly to voicemail. I tried to resolve all device issues, but still the same problem

30-day 3G Usage Price Increase

Until now, I had been paying around $36.22 per month without any issues. However, I noticed that my latest payment was $40.20.When I checked the details, I found an additional charge called "30-day 3G Usage Price Increase."My phone is an LTE-capable ...

Cannot receive an OTP code

Hi,I switched to a new phone. The app asks me to provide an OTP from my number; however, I have reset my old phone. How can I receive the OTP code ? Can you set it to my email, so I can receive the code

Not able to update my payment method

Trying to add a new credit card, and the system is not accepting it. Need help asap. Thnaks

Transfer issues

I forgot to reply to SMS to transfer within the 90 minute period and I have contacted my old provider and they have said I have to contact public mobile to reinitiate. Very frustrating trying to get a new request.

Resolved! Had a 3G phone - just switched to newer model

Hello PM community,I have a 5 dollar surcharge on my payment plan because I had a three 3G phone. I have a newer model now. Will the 5 dollar fee be waived on my next bill? It is still showing and I wonder if I have to manually change something or ge...

Problem porting

Hello, I initiated a transfer request from Chatr to PM. I confirmed the request to Chatr via text but then got a message from PM saying the IMEI number I provided was incorrect. Not sure how to resolve and complete the transfer. My phone actually sho...

New user

I just signed up yesterday with public mobile and everything was confirmed for the transfer from Roger’s. I cannot call anyone. It says call failed or just dead air. is this common? How do I get it fixed

Re: Esim transfer issue

I'm having a similar issue trying to keep my Koodo number. Support page keeps rerouting and I can't get ahold of anyone. I've already paid for my new plan and my old one ends tomorrow.

Esim transfer issue

I’ve been trying to transfer munber to public from lucky mobile because lucky mobile isn’t that good on my iphone 16e , I responded yes to the message about the transfer and public mobile sent me this message: “Hey, it's Public Mobile. We're having t...

Resolved! 3g usage fee

I have a new Samsung S26 5G phone, but am still being charged the 3g usage fee. I checked the IMEI and it says it is not supported. My husband has a Samsung A36 5G, which is supported. Can someone explain what is going on?

Resolved! Transfer esim to a new phone

I’ve been trying to transfer the esim of my daughter’s phone to a new phone but even when clicking on purchase a sim and then “install esim now” it does not work, I get the message “Error, something went wrong try again later”how do I transfer to her...

Re: No Cellular Options

I’m also facing the same issue- one bar, to SOS and back. When I turn off wifi, only LTE but nothing actually loads. My eSIM is active, the network is public mobile but also flips to “not available”. My phone is essentially an iPad. Turned airplane m...

No Cellular Options

My phone suddenly has no cell service (4 dots at the top) and when I go to try to turn on cellular, I have no cellular options. I have turned phone off/on, toggled airplane mode, etc. to still be without service. Is the network down? Some help would...

Re: Get back my previous phone number

Hi there.i am by mistake change my number on new number.any chance back my previuos number

Fido to Public Mobile port stuck – both carriers are still active

Has anyone experienced this before or knows how to fix it?My previous provider was Fido. I decided to switch my plan to Public Mobile and requested an eSIM from Public Mobile. Before that, I was using a physical SIM card with Fido.Fido sent me a text...

Transferring my esim

Hello, I want to transfer my esim to new phone but i am not getting OTP because my other phone is out of the country, i need new QR code

Payment troubles

Went to pay my phone bill and selected a plan by mistake. now it wants me to change my number. i don't want a new plan. I'd like to cancel the plan that was selected by mistake.

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