Community

Block a number from voicemail

I have a debt collector that has been calling me for YEARS. I did speak with them once about 6 years ago and it was discovered that I had never dealt with the company they were calling me about. They are still calling 2-3 times a day EVERYDAY. When I...

Trouble activating account

I’ve tried numerous times submitting payment and I then get error code: M.8702 indicating issues setting up my account, but my payment was processed. Will I be charged numerous times and will the subscription deal I wanted still be available? I’m new...

didn't get reciept/confirmation after purchasing esim

i bought a esim and i have no access to it. all thats happened is my main phone number has now split into two seperate numbers, BUT ITS THE SAME NUMBER. on an iphone 12 mini. literally only reason i bought it was to get an esim for my business . neve...

Text messages periodically deleting themselves.

Seems to be mainly pictures or within group texts.How to resolve? 

Connection issues in Sarnia ON

Hi,  A friend and I are both on PM in Sarnia, and are having the same issue.  The data connection keeps dropping and we both get a ! on the cellular signal icon on our phones.This is impacting RCS messages as well, which is making text messaging diff...

First month user: Signed up on March 29th and services suspended on April 28th with no discount?

I signed up on March 29th was gonna pay today and looked at the account and showed suspened, went to pay the amount and the 50% promo fell off? is this the case with public mobile?

3G shutdown VoLTE support Saskatchewan

I just got the text message. I'm still rocking an S10e which is not a supported device for VoLTE according to PM. I'm on a 4G plan ($25 for 10GB a month). I also live and exclusively stay in Saskatchewan and rarely ever leave the province so I'm not ...

URGENT: How to get old number back

I accidentally entered wrong number during transfer, got assigned new number. Need my original number restored ASAP.

My former credit was cancelled. However I am not able to access my account to change it.

I can't login to my account.  If I choose I don't remember my email, it asks for a phone number... If I enter my Public Mobil Number which is still working for which i used for years.  It will not send a recover pin to that number it asks for a numbe...

SMS from 4011 - Public Mobile - shutting down 3G

I got the same message and when I called Telus they took me through a big speil then wanted me to send them a text of my photo ID...I got creeped out and said nevermind LOL.  I'm on 5G now anyway, so I should be good, right?

HELP! Porting Number

We were porting our number from Telus when our device died. By the time we got it charged back up and logged back in, the porting transfer code had expired.  We called Telus, and they told us to contact Public, but we cannot get a hold of anyone in c...

3G Shutdown and Pixel 3a Concern

HiCurrently on a 4G Plan with PM.However, I received the text message today saying that in March 2027, 3G will be shutdown.Now I use an old Pixel 3a and I know its 4G LTE and its  VoLTE capable. And the network on my phone that I use says LTE (recomm...

Public Mobile - shutting down 3G

I got the same message on one of my public mobile accounts, looks like Telus trying to scare people to switch and why would you switch to a more expensive plan? Public mobile wont be closing anytime soon.

prepay

I filled out the form three times, there is no error signs so why will it not let me finish?

SMS from 4011 - 3G

I just got the same message even though I am on 2 x 4G Plans (Samsung S20 & iPhone 10) so I think I'll ignore it for now as it seems misleading and I am happy with my current service and price.

VoLTE on Samsung S10

The Samsung S10 is VoLTE compatible but, apparently, Public Mobile refuses to white list it for VoLTE. How can we twist their arm so they do it, so the phone continues to work on their network after shutdown of the 3G network?

Calls

I can’t make or receive calls or texts 

3G shutdown

Does this affect Ontario customers?

4011 message Public Mobile switch to Telus?

Just received a 4011 text from PM: "We'll be retiring our 3G network in March 1, 2027.... After shutdown no more PM network...To avoid service disruption, need to switch to Telus." With a link to Telus offer of 5G plan i.e. 40GB / $29/mo.Question: is...

Master Card / Debit for Payment

Hi,I am trying to change my method of payment and between my Master Card and Master Card/Debit and the site just says "cannot process" without any explanation.I am getting no response through my ticket either.Does this site/app NOT do Master Card?I c...

Restore my phone service

My credit card was compromised and the bank blocked all transactions.  Unfortunately my monthly payment to Public Mobile was not processed and as a result my service stopped.  I have a new credit card and want to use this to continue to have cell pho...

Agent

Need to reach an agent about troubles with receiving texts and calls. Chatbot link not working  

I need to stop payments

Cancelation on a account as I no longer have it

Overcharge

I bought an E sim from public mobile on March 18, and I cancelled it on april 17 one day before ending (april 18)But charged me $ 28.5 itmeans they overcharged me 

I need to stop payments on my account as I no longer have ##########

Activation issue and no support

Hey everyone my girlfriend switched to Public mobile from Telus 48 hours ago and her Esim never activated. She has no service or data or anything, and she hasn't gotten any replies on her ticket she submitted. I have tried to submit one on her behalf...

Calls not connecting

1-800 numbers and 1-855 numbers will not connect-message tells me number cannot be connected as dialled or ask operator. Why?

Number transfer

Hello I have been trying to transfer my public mobile number to bell but it will not work I've answered yes multiple times to the sms I receive to transfer my number but nothing happens

No access to email for 2FA

My wife had her phone stolen and has lost access to the email where the 2-factor authentication from PM would be sent. As such, she can neither stop service on her stolen phone nor order a new esim for the newly purchased replacement phone. 

No inbound calls or texts to new number

It has been over 7 days since number transfer and I cant recieve calls or texts. Support won't let me submit a ticket, please advise.