Community

subscription questions

Is it true that I can stop my subscription for up to 90 days without losing my number? If I renew my subscription before the 90 days ends,will my new subscription start on the date that I subscript or  back to my original subscription date when I sig...

Home Phone Port Request March 06

Requested home phone to be ported to PM.  Need to know what is happening.  This is supporting an 80 senior and the landline has become deactivated.

travel to Belize

What roaming package will cover me for 2 weeks in Belize?

E sim

hi, I downloaded a new e sim, but it said that I needed to cancel my account. Is that ok? I canceled the process and now I don't have an e sim any more. Can you credit my account with 5$ again so that I can install the e sim? This is very confusing. 

Subscriber deceased

How do I cancel a subscription when the subscriber is deceased?

Support

Is it impossible to get non robotic customer service with public mobile?

Error in updating mode of payment

Would someone help me to get this done? It says not able to process request

Degraded voice connection after upgrade text?

Public mobile sent me a text the other day saying they're doing upgrades to the system and after March 17th I may lose voice connectivity. They suggest that I switched to Telus program?! I just upgraded a couple of months ago to a 5G plan with public...

Wrong phone number

I switched my 90 year old father to PM and 4 days into his service they have switched his phone number. Now his old number is “out of service”. This is a catastrophe as doctors can’t reach him. He is 90 years old and in fragile health. I submitted a ...

eSIM not compatible

I have IPhone XR trying to activate new subscription using eSIM. I enter eSIM number but it’s not compatible.

Roaming

Is there roaming in Cuba and costs ?

Please help

Ok so been with public forever with actual sim.Tried to buy a esim for second line BUT IT put the esim in however when it did this it made my usual number STOP working with a fully just paid months worth of mins and data so I am.in the middle of nowh...

Unable to login after failing to transfer number

I own a sim card and was able to setup a plan to it under my account and able to sign into my account with no issues. But when I went to transfer my existing number from Telus, I cancelled the request to do it at another time. Since then, I am unable...

Can-us-mex

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

Cannot log into app on mobile to activate new SIM and transfer number

I was successful only once to log into the mobile app and once there it sent me to the FINAL STEP page but I could not proceed. I logged out and then tried logging in again and the could not after that. What is with my account?

Calls blocked after making 911 call

Last night I made a 911 call to report shots fired near my house. About an hour later I noticed I had received a voicemail back from emergency services telling me they had investigated but found nothing. I had the phone in mt hand all this time and i...

Canada Mexico $29 talk text data plan

I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this

During sign up Sim was accepted and when I tried to activate then they said the aim was already in u

PM wont release my number

My Public Mobile number stopped working Thursday. They could not figure out the problem and I had so many problems with them that I decided to switch to another provider. However because that number still doesn’t work I cant receive the SMS to approv...

Porting from Fizz to Public Mobile Failed

I replied "YES" to the SMS from Fizz and started the porting process last night, but it still hasn't completed by this morning. I suspect the issue might be with the account number. Fizz only provides an 8-digit account number, while Public Mobile re...

iPad no iphone

How do I get my verification code when I can’t receive a text message on my iPad with no iPhone the eSIM is working but I can’t receive the text message to go any further.

Unable to transfer existing phone number - Public Mobile does not recognize address

I am a long time user of Public Mobile and while helping a relative change over to public mobile I encountered a frustrating failure to transfer their existing phone to the new Public Mobile account due to the user interface being unable to recognize...

The Public Mobile Network Not available

Last night my phone was working fine. This morning it was not able to see the Public Mobile network and I can't get it to show up in the list of available networks. My account is okay and I have paid all my bills.

phone was put on hold

My alternate number was put on hold, I did a payment. How long should I wait for it to be restored?

Renew Connection / Resume Existing Phone Number

Hi, I've been away from Canada for a few months & it appears my phone connection was discontinued recently. I'm looking to re-activate my connection & retain the existing phone number. I have tried using the the website to activate a plan using the "...

Can I get my special offer back

If I cancel or unsubscribe my subscription for a month and then resubscribe, will I be able to get the same limited time offer $27/4G 20GB plan, or will I need to choose a new plan?

Talk and text roaming

Which roaming toggles do I need turned on for , talk and text only, in USA