[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! a question about passed promotion ($10 off of $30+ 3g plans)
HiI took the advantage of the promotion and joinedNow, i think i should have gone with another plan, it's also 3g and $30+My question is, will i lose the sweet $10 off deal if i make change nowThank you
Resolved! US data on a 90days talk/text/data plan?
I have a 90 days talk/text/data including unlimited talk and text in US. Can I use my data in US as well or need to buy add-on for data in US? Thanks
Payment Voucher Issue
I just purchased four payment vouchers a few hours ago to top up my account that is due at midnight tonight and yet none of them seem to be working? I've tried entering the PIN # and the voucher # through self-serve and neither worked. Also tried bot...
Ugrade Phone Plan Brings New Issues
Hello Community, Since I upgraded my plan (3G 4lte) two weeks ago on my Samsung S7 I have gotten new issues. The phone call quality sounds like a tin can, I continuously hear a Windows notification (pop up window) sound in the background... about ev...
Moderator Response Time
Hello, I switched to Public Mobile on Sunday. Accounts and promo money received but no service. Messaged moderator for help. Finally received message that all is good today. However, all is not good. Still no service. Replied to moderator 5 hou...
Resolved! Plan Change
If I change my plan to a new one- how fast will my service transfer? For example, if my current plan expires on dec 18th but I want my new plan to start on December 15th, can I set that up?
Resolved! Rewards Update Timeline
Hi, Im new to the community rewards and was wondeirng how often the rewards get updated on your profile i.e. when do I know how much I have earned?
Resolved! Rewards from 90 day to 30 day plan
So if I switch to a monthly plan, will my loyalty rewards and autopay amount change? its currently at $9 and $6 respectivly on a 90 day plan.
selfserve.publicmobile.ca outrageously slow and has severely broken functionality.
1) Trying to simply just login to selfserve.publicmobile.ca today takes 1.3 minutes ++. This is absolutely unacceptable for a website. 2) Once you've logged in, even following page navigation action takes a similar amount of time. 3) If your card ex...
Resolved! Bad Service at Walmart
So just another post complaining about Walmart’s terrible service. A few weeks ago I made the decision to switch to Public Mobile, partially motivated by $25 refer a friend deal. I had heard some of the issues with buying SIM cards from Walmart, but ...
Resolved! credit
i never got the activation credit and was told i could tranfer a credit to my new account it never happend
Reactivate Account
HI guys, I suspended my account because I broke my phone. I have a new one, paid my bill last night, I have funds available according to my account and I still can't reactivate my account. Can anyone help?
Is this a typo?
I have seen no accouncement on this deal. https://publicmobile.ca/en/on/plans/kohooffer
Resolved! 400 min Intl Long Distance (Incl Canada & US)
I purchased the add-on 400 min Intl Long Distance (Incl Canada & US) yesterday morning so that I could make a call to the UK. But still when I try to make the call I'm getting the message saying that I don't have talk included in my plan and I need t...
Voucher #'s invalid
Purchased $80 worth of vouchers from a different retailer as usual and all 4 PINS came up invalid (purchased 4 X $20 vouchers). Purchased at grocery store rather than variety store as the unit there was having connection issues.Some background: phon...
No Service
Hi I went through the process of setting up my account however received a generic error in the last step. I now have no service on my phone. My PM SIM card is in my phone. I looked and PM has charged me for my plan on my visa, but still no service...
Resolved! Sim invalid
Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I tried clearing the cache, I tried a different computer and a two di...
Resolved! Blocked number
I blocked someone's number for several hours and they are currently unblocked. My call log shows me how many times they have tried to call but is there any way to see what texts they have sent? I know other phone providers sends them again immediatel...
when my phone number is changed?
Yesterday, I put an application to use the existing phone number. But I have not heard the answer yet. When can I check?
Resolved! I cannot dial out
when I try to dial out, I am getting a message that my plan does not include talk. I can accept calls, but unable to dial out. I just started the $40 5GB unlimited calling plan on Dec 2.
Resolved! Exceed talk time and messages
That $10 30 days plan includes 50 minute talk time and 50 out going message. What happened if I used up all the talk time and message? Will it be additional charge per minute and per message? or I cannot use the phone to talk and text at all?
Resolved! Changed $40 Plan (with more GB/mth) on autopay - Received this notification
On my payment cycle at the end of Nov-2018, I changed from $40 4.5GB plan to $40 5GB plan. The appropriate amount was changed for the current month. However, on my account page, I am receiving the following notification. (I have been on autopay si...
Resolved! Creating account and bugged out half way
Hi,I was in the process of creating an account yesterday and it keep bugging out during the process payment part. It took my credit card # and processed the payment which my bank notified me, the phone number works too but I'm unable to access my acc...
I can't be reached on my new phone number
I got the plan in Montreal, I moved back to Toronto and I changed my number with the previous one wich I had before in Toronto, phone number was changed but I can't be reached on
Promotion / special offer for add-ons?
Has there ever been a promotion or "special" or "limited time" offer on any add-ons? Such as buy 3x1GB $30 data add-on for the price of 2 ($60) or a christmas special get 5GB add-on data for $90. etc Do you think there will ever be? If not, why not? ...
Unable to access self serve
It's been about an hour, I have tried different computers even my cell phone on a different connection, self serve is broken. Anyone else able to log in?
Resolved! Using data add-on with "no data" plan
If I buy a plan with the "no data" option but purchase a data add-on, will I be able to use the data add-on?
