Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey Folks, I have an iPhone 5s that's been serving me faithfully but starting to have battery issues. Are there any cool things I should know about finding a good price on a new iPhone 8 Plus (or 7 Plus)? I live in the interior of BC so there's no ...
Hello Public Mobile, Please extend my plan for 30 more days for free as my plan hasn't worked the entire time. The phone number is xxxxxxxxxxx. It expires tomorrow and I have not been able to use your service due to a technical issue at your end (acc...
Hi, I'm new to public mobile this may be a dumb question but my billing cycle was today and I paid for my phone bill yesterday and my data isn't resetting. Does my data reset after my billing cycle ?.
I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this?
Hi! I purchased my SIM card and paid for my monthly plan in store. However, when I came home to activate my plan I got this error message and I get NO SERVICE it’s an iPhone 6S
I forgot my pin and now it wants a puk number. I saw in another post that I am to private message the moderators and have done that. How long does it normally take to hear back? Will they answer my message or will I receive an email back?
@CS_Agent Hi, if an offer is no longer valid I don't think it should be sent back when someone texts offer to 5132. Saves the trouble of making the trip to a Koodo kiosk..... And if it IS sent back it should be honored imho. Thanks
Cleary the oracles are here daily..help with every situation..since there is no longer an idea section ill post here..they are obviously trusted..they know whats going on...and with the amount of problems people face daily PM should give them a bette...
Hello, I have been a Public Mobile customer since May of this year. I am on a 90-day billing cycle with AutoPay enabled. For some reason, when Public Mobile tried to bill me yesterday morning at 2:00 am, my bank flagged this transaction as "suspiciou...
Hi! I purchased my SIM card and paid for my monthly plan in store. However, when I came home to activate my plan, it wanted to charge me again. I tried submitting my PIN as a voucher number but without success. I am not going to pay again for somethi...
Has anybody used pm In the United States? Is the service ok? Am traveling to Miami for a football game soon.
I have a blackberry bold and I get a prompt that the sim is invalid emergency calls only but the sim works in another phone like a samsung ? does anyone know what the problem might be ?Thank you
Hi, my plan expired because my card payment failed.I tried to re-pay but it didn't work so I deleted the card and tried to re-add it. Now I just get a failure message:Unable to Process Transaction Sorry, we are unable to verify your credit card infor...
Hi, I've been locked out of my account and I need to get in before my next payment is due. "Sorry, you've been locked out. Please contact Public Mobile for help." is the message I got.
Hi everyone,I'm trying to help my niece port her number from parent company Telus to her already activated Public Mobile SIM. However, when either she or myself enter her number to check for portability, we get this:We were unable to transfer the pho...
Hi, i was in US during the last 7 days and have purchased a data and the roaming call. I have accidently got 200 us and canada instead of the us roaming addon. I thought i could make us calls within US. However it wasnt the case and i have no use for...
Its good not to see any posts saying " i cant access my account" while the maintenance is ongoing...lol...the boards are working and people are staying informed...
How does this work exactly
How do I make it stop? I already activated my sim car and my phone is working. I also made an account and have logged in multiple times. Thanks
I cannot make calls and receive calls from tonight. There's sufficient fund in my account. Anyone know why?
If I wanted to have a Wireless Home Phone system similar to that of Telus and Rogers would that be possible with Public Mobile?Where could I purchase the necessary hardware from?Are there any disadvantages to doing this?I would really appreciate your...
When I insert the SIM card it says it's not recognized. I just bought today and activated. I also selected transfer my phone number during the activation and it's now saying that it can't transfer.
I’ve been a PM customer I recently had my account suspended because I didn’t have enough funds. When I added funds I chose a different plan and since then my phone hasn’t worked. I tried my sim on a diff phone and it doesn’t work so then I put her sI...
So recently, I haven't received three texts from two of my friends (well, at least, those that I know of...) Friend 1: Wednesday around noon: text not received, they text me again later asking if I had received it and from there on it appears to be w...
Looking for some help. Yesterday morning my data just stopped working and still isn't. It worked fine before that. It still says 3G at the top but there is no connection. I can send and receive SMS so there is service. Another issue is that when ...
I'm Canadian but have been living abroad for several years. I'm coming back to Canada in a few weeks, and will be living in BC for a few months, and then Ontario for a few more months. After that, I'm not sure where I'll be. I've been looking at a fe...
Specs:2G:GSM 850/900/1800/1900MHz3G:WCDMA 850/900/1900/2100MHz4G:FDD LTE 850/900/1800/2100/2600Mhz
Hey all, I was paying $50 for 8GB of data. It was a promo I signed up under in Sept. I just went to custom plan and for $50 Can/USA calling, international texts, 6GB +2 bonus. Does anyone know if the bonus 2 expires? or is there any reason not to s...
I purchased a US roaming add-on, but it doesn't work. Any ideas?
Hey guys,I'm going to be traveling to the US and I need my phone to be reliable for traveling. My sister went earlier and she had issues with service not working after the plan expired back in Canada or during renewal in the states. Any tips or othe...
