@Luddite wrote:
@Dunkgirl Are you certain that activating in store does not create an account? That's the opposite of my understanding.
@Luddite The only thing i can be sure of is death and taxes however if that page exists for only existing PM customers to set up to register then it must exist for a reason. I have read other posts where upon getting cell phone service in store they were not given a self serve account so if the self-registration does not work the next step is to contact the mods. Might as well try the possible immediate solution instead of waiting what looks like minimum 6 days for mods to solve any issue with the latest backlog in conjunction with the new identity verification methods
If they already have a self serve account, entering the number will return "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." so this should be the first step anytime anyone is unable to access self serve for the first time after activation as it takes less than 10 seconds.
