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Newly Public mobile account showing sos only

amanur_rahman
Great Neighbour / Super Voisin

Newly created public mobile account showing sos only.  Please let me know what I have done wrong,

2 REPLIES 2

Dunkman
Oracle
Oracle

@amanur_rahman 

Did you activate a new phone number?  Or did you port over a phone number?

You could also try a network reset of your phone. This will erase any saved wifi passwords. 

fixin1
Deputy Mayor / Adjoint au Maire

@amanur_rahman - Please try restarting your phone to see if it needs to provision the SIM. If not, please contact CS_Agent here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Also please don't share public info like your phone number, please remove it by clicking on the dropdown arrow and clicking on "Edit Post" and put xxx or remove it.

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