Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there,My daughter has a phone plan that says it is unlimited talking minutes but she is often unable to make a call. Does anyone know why this would happen?
Hi I currently have the 8 Gig monthly plan. My roommate is also on Public Mobile and wanted to upgrade her current plan from 2 Gig to the 8 , like mine. She paid $50 for the 8 - or least she thought she did - and assumed it was upgraded , but she d...
Hello, I recently activated my account I have not inserted the SIM card but wondering how to port my number from Rogers. My account with Rogers is still active. Thanks
I recently got my sim and switch to public mobile yesterday and everything works but I can't receive any calls. I transferred my number. What can I do?
I have a Moto Z android phone.Am a volunteer driver for a non profit agencyPhone display comes up as Private on incoming call .from agency.Everything good at their end.I had their staff call their personal phones from company and all have reported th...
I am getting another phone a Motorola Moto E5 play hope that I can use it here , can I just swap my sim to new phone oe do I need a code to make it work
Hello, I moved from the Sunshine Coast in BC to Vancouver island in Shawnigan lake area. I don’t have any service here now. What do I need to do? Do I need to change my number? Is there service here ??? PleAse help
Hello, I am trying to set up my new phone and I cannot transfer, or port, my old number. I am currently with Virgin Mobile on a pay-as-you-go plan. Should I follow the same procedure noted for Koodoo users? That is to say, choose a new number now ...
Hello,My former Public Mobile sim card is not working, therefore I bought a new one, now I wonder How can activate the new sim card keeping my former public mobile phone number?Thanks
Hey, I am trying to send an international text using the regular format to Malaysia, +601xxxxxxxx. Although the message indicates as delivered but the opposite side does not receive text still.Am I doing it wrong or is there certain code needed to be...
Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile. My Rogers account is still active. I have not inserted my new SIM card with public Mobile into my pho...
Hey PM community, I did register an email address between June 23-25 and activated a new line in July 3rd on the $25 plan. The offer was Get a free 1GB data bonus for 6 months. Until today July 9th no promo applied. Not even sure how to escalate this...
I upgraded my plan from $25 to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?
Good Morning,I have received my SIM card and expect to receive my new, Public Mobile compatible, phone today or tomorrow (Friday). I am considering the $35/month plan with unlimited talk and text within Canada. Also, because of extended family in t...
I received an email from Public Mobile. The promotion was register an email. Then open a new account for the $25, $40 plans and get an extra 1GB data for six months.. I did that for my daughter. We opened a new account for her on June 23, 2020. ...
Hello, I recently got a new phone and am needing acces to text messages from a specific date. This date is longer than 2 months ago, so I can't access it by self-serve. Any assistance is appreciated!
Hi, just got a K-touch phone from aliexpress that runs Android 8.1 The APN settings are greyed out and cannot be edited. After messing around for several hours I got the adb method to open up a new APN dialog......also greyed out. From everything I'v...
Hello,I put the nano card into my Moto E 2nd Gen. (XT1527) whereas it should have been the middle size between the three. Now I have a hard time removing it and would not want to break the phone.How can I get this fixed? I am paying my plan but canno...
