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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment to reactivate my phone back today

Hello i have my two paid vouchers from Shopper drug mart the voucher numbers are **** and **** the pin numbers are ****** and **** $20 each total of $40 and i am trying to put it in the phone and it is not accepting it. The shoppers say i have to ta...

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edited by computergeek541: referral code removed

Resolved! Moderator Contact/Ticket Not Working

I just activated my PM sim and can't MMS. SIMone keeps popping up a 'contact moderator' page, but when I enter my community username and password (NOT the account username and password, but I've tried entering those too), it keeps saying 'error log...

Payment

I am trying to enter my payment vouchers from the shoppers drug mart to have my service back and it is not accepting it why? presently my phone is out of service because today my payment is due. This is very urgent because i have to keep checking my ...

Resolved! I cancelled my autopay before leaving the country, turns out it wasnt cancelled

Hi I Left canada in January and cancelled my auto pay on my account before i left. 100% guaranteed i cancelled it. But now i am back and looked into renewing my account and it turns out it was active the entire time i was away (4 months). I'd like a ...

Community notifications - they all mark as read

Is there a setting I'm missing in order to only have notifications I've actually clicked on or read that thread mark as read? If there's alot it can get tricky to remember where you left off before... Is this a setting I'm missing, or a bug?

Moderators

I just want to say I have had an awesome experience with the moderators.So Kudos to PM for great customer experience! I didn't have a referral code when I signed up and was able to use someones after a few days. They gave me the credit retroactively!...

Resolved! iphone8

A friend is giving me his iphone8 does he have to clear his apple Id off it for it to work for me? I've never owned an apple product.

Resolved! {HELP NEEDED} Payment trouble.

I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset ...

sim card activation

I've been trying to activate my sim card for two days. I'm stuck with the cursor spinning on the payment page. I was told "it could take up to two hours". What's going on?

Resolved! How long til suspended account is reactivated after payment?

I forgot to update my CC info here and my payment didn't go through and my account was suspended. Kind of annoyed that I didn't get any "your payment failed" email or anything like that yesterday before my account was suspended. I made the payment af...

Picture texts won't send - have tried all but factory reset

Hello,Newer to Public Mobile (prev. with Koodo). On the $15 plan. Limited data (250) but should have unlimited picture texts. Regular texting works but as soon as I attach a pic. outgoing it spins a while and tell me to "Retry". Incoming pictures wi...

Resolved! Payment

My autopay has expired and I have been asked to renew my auto pay. I am not able to do so and have been asked to contact my credit card company. Of course I can't use my phone to contact my credit card company. I have checked my credit card balanc...

Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

merged common topic

Resolved! How to stop a sim card order?

I just ordered another sim card for someone I know who wants a plan that is cheap but a some trouble logging in. Anyways I figured it out, I just had to press the "ShopPay" button at the bottom of the page for check out. In my my email however it sho...

Sim Card unable to be programmed

I moved into a Condo with a buzz code and after I provided my cell phone number with Edmonton dial code (587), the residential customer service was unable to program my buzz in code stating that I need to provide a cell phone number with local/Calgar...

I inquiring about a TXT message I had received and due to Covid 19 viruse is public mobile able to

Help me

I have international text in my plan, but my international texts say "not delivered"

Hi there - I'm from Canada and am trying to send a text to Slovakia. The number has sent a text here, so their end works, but I've put in their country code and it says "not delivered" and that it failed to send immediately after I press send. Is the...

every month account gets suspended

Hi, although my account is on auto-pay, every month it suspend my plan.

Phone options?

I am thinking of getting my 13-year-old daughter a phone and a cheap $15.00 plan. Just for when we are out of the house and she is babysitting she will have something. Does the community have a recommendation for a phone, if it's cheap cool? If not ...

Resolved! second plan same account

Hi fellow members, a question out of curiosity, if i get a second plan, for another family member in same household, could i add it to my current account, same login credentials, or is it better,to set up, a whole new account for this plan and not ju...

Plan

Is there a plan for 10$ per month now?

Sending text messages.....

Why do my text messages that I'm sending at times appear with a green background when normally they have a blue back ground.... Thanking you in advance for your answer.... Bruce

Partial Activation and SIM card now invalid

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Cant Change Plan

Im trying to switch plans for a cheaper option but evertyime i log in, for weeks now i cant change plan. it just shows up blank it doesnt even show me what my current plan is. Is anyone else having this problem? is public mobile trying to prevent pp...

Stuck in Lockdown with only UK Credit cards - Can't topup

Hi there,I am currently at the start of a 9 month trip through Canada, but due to the coronavirus we are stuck in a small village in Nova Scotia. My plan is up for renewal tomorrow and it will not let me top up with my UK Credit card. I was told befo...

I payed for and picked a plan yesterday for unlimited talk and txt

I just made it and payed it yesterday my phone was working fine today I'm getting a message saying my plan dosen't include talk. I payed for the 40$ unlimited talk and text plan.

Resolved! Need a moderator @Moderator_Team

I need to speak with a Moderator about a sim card I got from London Drugs that the clerk broke the new Public Mobility sim card instead of my old Fido card. They gave me a new free sim card for Public but I need to change my account to reflect the ne...

Resolved! Does an Add-On affect current promotion?

I started my plan with public mobile during the lunar new year promotion. I signed up for a $15 per month plan. The promotion takes $5 off my bill each month for 8 months. In addition to that, I get $2 off my bill per month because I'm signed up for ...

Resolved! Phone reconnection

Hi I have been out of the country for 5 months. I didnt top up my phone while away. Am I able to keep my previous sim card and phone number? I am unable to log into my account. I thought I had 6 months

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