[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE
Moved my number from Petro Canada Mobility 24 hours ago. I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE . Submitted a ticket... Voice calls go directly to voicemail, texts aren’t received at all. All settings a...
Resolved! Add On's Issue
I've added 1GB add on and I had 500Mbs left so I added another 1GB knowing that my Add Ons Data will carry over to my next pay period which is in 2 days. Public Mobile REMOVED my 500MBs when I added the extra 1GB!!
Outgoing calling usage on $15 plan w/add on
I noticed some unusual activity in the bf's account.....i had switched him to the $15 plan and asked if he wanted the $5/500 min add on but he wanted to wait until he could determine if he needed it. So I kept an eye on his usage and when I went in t...
Applications crash after Amber alert
Hi, this morning I realized that some applications (spotify and viber) crash immediately after being opened. When I reboot my phone, the applications restart to work normally but as soon as I get the phone signal, the amber alert shows again and the ...
Resolved! Creditcard billed , not updated on website
Hi guys , I tried paying for my july bill via creditcard. It took a long time to process then I had error saying it failed, and when I went to check my credit card balance the money was taken out. Can you please make sure the funds get added to my a...
Community Guidelines & Terms of Service
Hi Community, Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines ...
Resolved! Password reset
Can’t get into my account
Auto pay did not take payment
Hi there, auto pay did not take payment for July. My serviced has been suspended. What should I do, wait for the correction?
Resolved! I am petrified
I activated my service in March on pay as you go and during COVID-19 was not able to able to top up as I do not have a credit card and the Telus store I normally attend on 120 Clementine Dr Unit #1 Brampton Ontario was closed. I received an email th...
Resolved! Easy way to open a ticket via SIMon
As many of you know SIMon the chat bot can be a pain for people trying to open a ticket. Here's an easy way. Type: Contact USClick: Click Me
Resolved! On holiday, need more Data
I’m at 90% of my data with kids watching Netflix and Fibe .... and I want to buy more. is 1GB for $15 really the only option? I’m looking to buy 5GB or so but $75 would be ridiculous. any other options, now ??
Resolved! Registering Sim Card Need Help
Hello, I tried to activate my account today on the public mobile website. I went back on the previous pages during the activation process to change something but when I tried to proceed I get a message "The SIM number you’ve entered is currently rese...
Resolved! Adds on
My ads on is not working
NEW CUSTOMER - Difficulties Registering SIM Card - Invalid SIM Card
When attempting to activate a new SIM card on Public Mobile website we are receiving the message: "Invalid SIM". We have attempt multiple times and have made it through to the Summary on one occasion but it was still unsuccessful. Of note: We do not ...
Are new moderators trained?
Just curious if PM gives newbies a heads up on who Oracle's/ Retired Oracle's are? Sorry but had to laugh at this post
Resolved! SIM card & new phone
I am getting a new phone and it takes a nano SIM card. My old phone uses a micro SIM. Will be able to just punch out the nano SIM and pop that into my new phone and be ready to go? I’m hoping it will be that easy
Kids
What do people think is the best plan to pick for kids 12 and under
Resolved! Data
WHat happens if you go over your data
Where is my $1
I am your client for 2 years. I had $1 off my plan (loyalty). Suddenly it disappeared. May I ask PM, what is going on?
Activation if promotions
Can existing customers activate new promotions?
Change of credit card information
Hi there. I need to change the credit card information with public mobile for my number xxxxxxxxxx
Resolved! Use my balance??
I have a $15 plan.. The only vouches I can buy are in the $20 range. So I have a balance on my phone of $17. Am I able to use that to pay for my plan next month??
Resolved! Monthly bills
Hi PM, I need Monthly bills for the past 6 months for both my lines. Thank you,
Resolved! Robo Callers, Spam Callers and Spoofing
Hi PM, I am getting frustrated with robo callers, scammers, cra robo scammer calling me, I have received over 5 calls today and it is only 3 pm... I also have someone spoofing my number and I have angry people calling me back thinking that I am the s...
Resolved! Worst phone service
I been trying to reset my password so I can pay my bill for the past three hours and have not received a email to do so Even after searching my spam and junk nothing at all from Public Mobile
