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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28778 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40607 Views
  • 185 replies
  • 29 Bravos

Resolved! disability discount?

hi, just wondering if you offer a disability discount?

greg79 by Good Citizen / Bon Citoyen
  • 2188 Views
  • 6 replies
  • 0 Bravos

How to renew my service again?

What if I decide to not use my phone for couple weeks after my cycle ended and my phone moves to expired/suspend status, how do I renew and get the phone working again with the same phone #? I understand that I get to keep my phone number untill 90 d...

balluypa by Great Neighbour / Super Voisin
  • 974 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming Data

@Moderator_TeamI see for $20 you get 250MB data only. It's not very much. What happens when you have consumed your 250MB? How do you know?

funfunfun by Good Citizen / Bon Citoyen
  • 1731 Views
  • 5 replies
  • 0 Bravos

Can't make calls or texts

Hey,I reactivated my plan two days ago, but can't make any calls or texts. When trying to make a call I get a message saying I need a long distance add-on, even for local calls. On self serve its showing the plan is active, and my data plan is workin...

Alis877 by Great Neighbour / Super Voisin
  • 864 Views
  • 2 replies
  • 0 Bravos

Not able to sign in

Hello,  Please help - not able to sign in and retrieve password for my mom - she can not access her account. Need help to reset password so she can order a new SIM card.  Thank you

bubbles11 by Good Citizen / Bon Citoyen
  • 2259 Views
  • 18 replies
  • 0 Bravos

Secondary phone number for business?

Is it possible to purchase a secondary phone number for business instead of having a secondary phone? And also have a way to tell when secondary phone is being called? 

Neverstop by Good Citizen / Bon Citoyen
  • 1164 Views
  • 3 replies
  • 0 Bravos

Issues switching plan

Tried to change my plan about a week ago (previous plan ends today). Going from 90 day plan to 30 day. I didn't get a confirmation message from PM and no plan changes appear on my account. However, I was billed the amount for the 90 plan in 2 separat...

eminemily by Great Neighbour / Super Voisin
  • 981 Views
  • 4 replies
  • 0 Bravos

New user - need help with tethering

Hello! I’m new to Public Mobile... Basically I am using a Huawei p20 pro and everything was fine until I tried to tether. The issue is when another device connects to my phone, my phone loses internet connection. I have followed instructions on the c...

priss by Great Neighbour / Super Voisin
  • 1251 Views
  • 4 replies
  • 0 Bravos

My account is being wacky

My phone has no signal but apprentaly the number associate with my account has been making phone calls to another province. HELP!!!! 

mmartinell by Great Neighbour / Super Voisin
  • 898 Views
  • 4 replies
  • 0 Bravos

Resolved! Different dates for payment when signing up for new autopay plan

Just switched from teh 4.5 gb 40 dollar plan to the new bonus 40 dollar 5gb plan that requires auto pay. Now im looking in my payment due dates and im seeing 2 different dates. one being the 28th and the other being the 29th. Which one is it? I just ...

bradman20012 by Good Citizen / Bon Citoyen
  • 2028 Views
  • 14 replies
  • 0 Bravos

Leaving PM going back to fido...

something unbelievable has happenedI left fido after 13 years to come to pm. I gave fido so many chances to keep me and match or do something to keep me there cuz of the 13 year relationship. They couldnt match pm. So i left .3 days later...I get a c...

akuma4u by Good Citizen / Bon Citoyen
  • 5065 Views
  • 64 replies
  • 1 Bravos

Price Changed After One Billing Cycle

About 90 days ago, I was checking to see what other plan options might be available. Playing around with the "build my own plan" options, I found that my current plan was $5 less per 90 days than what I was paying, so I made the change. That left me ...

Longbrancher by Good Citizen / Bon Citoyen
  • 1207 Views
  • 6 replies
  • 0 Bravos

CHANGED PHONE NUMBER

I CHANGED MY PHONE NUMBER AND NOW MY DATA DOESN'T WORK. PLEASE HELP.

GRachel by Great Neighbour / Super Voisin
  • 785 Views
  • 4 replies
  • 0 Bravos

Data overage ? Or does it stop ?

Hey folks. Brand new here. What happens in the event of a data overage ? Do I get charged more? Do they cut me off?  Also, I signed up for 3G but at the top will still say LTE. 

Can't receive incoming calls

I recently ported a rogers landline to public and i can call out but all incoming calls go straight to voicemail? I have checked my phone settings and dont see any reason for this issue. What can be the cause and how can i fix it?? The phone is a Jet...

Manny55 by Great Neighbour / Super Voisin
  • 839 Views
  • 4 replies
  • 0 Bravos

My data was just cut off at 4gb when I am paying for 5gb...

I have verified that I have only used 4gb. My account is in good standing. I turned the phone off, pulled out the SIM for a minute, and my APN settings should be fine, since data was working fine for me an hour ago. When i turn wifi off, I get a data...

Edtelish by Great Neighbour / Super Voisin
  • 1403 Views
  • 10 replies
  • 0 Bravos

From Number Port Fail to Success Story

Hey all, Old skool user from pre Hotline / Carracho peer to peer era but 100% new to Public Moible (PM). Just wanted to chime in and leave a positive note for the moderator team working on our newly setup PM account with failed number porting from Pe...

Pnut by Great Neighbour / Super Voisin
  • 806 Views
  • 1 replies
  • 4 Bravos

Need Public Mobile to unlock my iPhone

Have SIM card and have registered with Public mobile to set up service. My iphone is from my previous carrier Virgin and needs to be unlocked by Public mobile in order for the SIM card to work. There is no hardware issue with my phone. thx

PCarmichael by Great Neighbour / Super Voisin
  • 928 Views
  • 5 replies
  • 0 Bravos

Overcharged during month of September

Hi there, I have an autopay for 3 months on a $120 plan. In September, I recieved a charge for 125 and 135 on my credit card. Any idea why this would be happening? Refunds?

tshuh by Great Neighbour / Super Voisin
  • 412 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account

Hi, I am trying to access my Self Serve account but forgot my password (was saved on my old computer, now have new computer). Last night I clicked on "Forgot your password?" link, filled in my email, but as I didn't receive a message, left it and wen...

eizzor by Great Citizen / Super Citoyen
  • 2629 Views
  • 13 replies
  • 0 Bravos

Port

Not receiving incoming calls. And out going and in coming text.

grich2018 by Good Citizen / Bon Citoyen
  • 552 Views
  • 2 replies
  • 0 Bravos

Unable to update payment information

System says that my credit card is invalid however it works everywhere else and i'm seeing public mobile placing charges against my card.  I suspect they're having some issues on their side.  Is anyone able to confirm this? @CS_Agent

highstead by Great Neighbour / Super Voisin
  • 1457 Views
  • 9 replies
  • 0 Bravos

Plan changes

Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text

Payment

Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from ...

DeryllW by Great Neighbour / Super Voisin
  • 938 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation failed

I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!

loulu by Great Neighbour / Super Voisin
  • 1746 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting-in from SpeakOut

I need to port a number from SpeakOut and have read various posts on the forum. I would nonetheless prefer clarifying a few doubts before submitting the port request so it is processed without any errors. Please see the snapshot below and confirm my ...

PM - Porting Form-2.jpg
sa7375 by Town Hero / Héro de la Ville
  • 14990 Views
  • 17 replies
  • 0 Bravos

cant' cancel my old wind service.

Dear all,         my friend hastransfered my number from wind to public mobile 3 month ago, and he did transfer while activating his sim card. We believe the transfer of his old number is done becuase he has been using his old number with public mobi...

shixiao2 by Good Citizen / Bon Citoyen
  • 1279 Views
  • 8 replies
  • 0 Bravos

Cannot Change Plan

Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...

rpaugh01 by Great Neighbour / Super Voisin
  • 1319 Views
  • 8 replies
  • 0 Bravos
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