Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon, Public Mobile erroneously charged my credit card for 7 activations charges back in June. Originally, they said they would refund me in 3 weeks, it is now on it's 3rd month and I am planning on porting to Koodo now. Everytime I ask abo...
Hello community, I've tried to register on self-serve. I entered my phone number, but I get: "the phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here" message. I've tried ...
Are there any specific phones plans for students going back to school?
My account was activated 2 days ago but my SIM is locked and need the Network PUK. Several private messages have been sent to @CS_Agent but no response. Anything else I can do to get a response? Thanks!
Hi, i have been locked out of my account - it’s as if my password was changed... how can I get a reset password as the link is not working, thanks
Hi folks - my problem is that I ordered and paid for a $40 plan and added $15 for internationally calling, but I try to phone Germany, a voice tells me that I do not have a "talk" plan and cannot complete the call.The charge was made to my credit car...
I went to a Walmart in Toronto to sign up for the free sim card promo that ends on Sept 6 but the rep mentioned unless the number is ported then the sim costs $10. Can a somebody clearily please. Thanks!
Enjoying the first month of my service so far, but lately i've noticed several posts about credit cards being rejected, leading to suspension of your account, which means you could potentially lose a promotional offer like the one i signed up for. In...
Hello, I am unable to make calls even though I signed up for unlimited talk. Please inform.
I’ve been sending a message and they never respond, it’s been 3 days now. Is there a way to get a network pin to unlock my phone which was purchased from PM Thanks
Hi, My original plan expired two weeks ago when I’m out of country. When I wanted to change my plan to reflect my new need, there is no button in the UI for me to change my plan NOW even when there is sufficient balance in my account. I read some ar...
I just got Public Mobile and live in a "remote area" . All providers have spotty coverage here. I was wondering if I left data roaming on if I would incur additional charges? I know when I was on Rogers I could leave data roaming on and not get charg...
I added data its says us roaming in it i have no idea and now it's saying i like almost too the limit what is going on
I’ve been with you guys for over 4-5 years now and I needed to change my card info sadly I can’t recall any of my account info. I’ve tried the "forgot my password" but the system just displays error and refuses to acknowledge/recognize my email. I’ve...
I signed up and activated a couple of weeks ago at a London drugs store. Was under the impression that for doing this in store we get a 25$ promo credit within 72hrs? is this correct?
Hello,The data on my phone hasn't been working for days.I received a text on 12 August 2018 thanking me for my payment and saying that my plan had been successfully renewed.Anyone else been having this problem?
Hi,I am having trouble activating a new line today with Public Mobile while keeping my cell numer I used to have with Chatr. Is there any moderator working this long weekend to help me?Thanks,
I switched today from Rogers to Public Mobile, I used to have a voicemail option, and now I have none, Is there a way to add this option with Public Mobile?Thank you!
Hello, I have $100 under my Public Mobile account, i'm planning to switch over to the Koodo $40 for 8GB offer and would like to transfer my credits to my sisters public mobile account. Please advise how I should proceed
Looks like Im not receiving text messages. Anyone else experiencing this? I live in ottawa
I took up Koodo on their recent offer and i would like to port my number over but I don't yet have my Sim card and I don't want to be without a phone for long.According to Canada Post it will be delivered on the 5th. (Not entirely sure I trust that) ...
do apple watch 3 cellular works on PUBLIC MOBILE OR ONLY GPS ?
Hi everyone. I want to change my plan, but the self-service website is not working. When I go to the "Change Plan" page, it does not list any plans to select or even my current plan. And if I try clicking the "TRY OUT MORE OPTIONS" link then I get...
Hello right now I am at Walmart store I wanted to know if if I switch to koodo it’s 200$ or 180$ ? My texts from koodo says 180$ but people are saying basically it’s 200$ so how to make it200$ ? Any idea please reply
Hello All, Quick question/wanted to confirm something. I have $50 in funds in my account and would like to pay for my next month's service. Since this is not the full amount I'd need (I'm on a $47 monthly plan and with tax that works out to $53.11)...
I refered a friend but did not get the $25 credit, She got a $10 credit. She activated at wall-mart. Was it only if some one activated On line.. ie not at wall mart ??
Hi, I have a $40 12gb/90 day plan and I'm trying to take advantage of the Koodo promo. It says that the plan I currently have should be eligable for the promo, but when I try online to use my number with the promo code, it says it is invalid. It is p...
Bonjour, j'ai référé quelqu'un et cette personne a voulu s'inscrire à public mobile mais son compte a été désactivé. Comment faire pour le réactivé. Comment faire pour pouvoir communiquer avec vous afin d'activer son compte ? Merci
Hello, I am trying to log into my father's account online, but it does not recognize his email. I have already sent a message to @CS_Agent, but no answer. I need the access to make changes to automatic payment method, so this is a time sensitive is...
Hello, I am new to Public Mobile and have recently obtained a new plan and new number. Today at roughly 10 am I began the porting process of my number Fido to Public. In the porting page, I entered all the information correctly. Now my Fido sim card ...
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