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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! USA Unlimited talking

Hi, I purchased as Add-on US Roaming - Unlimited Talk (10 days) but still cant call USA. Please help.

sim card

is somthing wrong with the system im try activate my sim

Resolved! Phone bill

If I discontinue direct windrow am I going to get paper bill

messages

I can receive text messages but can not send

new sim card invalid at registration

cant complete the registration. says sim card invalid?????????????

Resolved! Spam Texts?

Received twice today texts with gibberish from 01137866311*** and 01137866681***. I thought the first one was a mistake, but when the 2nd one arrived looking similar, it just annoyed me as I already receive so many spam calls. How do I stop these ty...

Resolved! Pin number

What do I have to use my pin number for?

Resolved! Port a number

Covid 19 free data from cell phone providers

https://dailyhive.com/vancouver/canadian-telecom-companies-remove-internet-overage-fees As per the above amidat Covid 19 there is free data from cell phone providers. Could public mobile do the same asap?

Resolved! Phone changed to a ZTE WF721. How do I update SIM?

I have a PublicMobile SIM for my old phone, but now I have a new phone: a ZTE "HOME PHONE".How do I activate my PM SIM on it with a 16-digit unlock code?As there is no screen or keyboard, I believe I can dial *983*86* (unlock code)*#

Resolved! First, check if your phone is compatible.

Hello,I want to check if my existing phone is compatible. When I go to the "First, check if your phone is compatible" the list are empty? I click on the drop down arrow on the right of the list box and it comes up empty. I first tried on Friday an...

Resolved! Port a Number to an Already Active SIM Card

Hi all, thanks in advance for your help! I have a current phone plan with Fido that doesn't work well at a new workplace so I decided to buy a Public Mobile SIM with a new number so that my Fido account isn't closed while I'm just testing how well Pu...

All calls showing "Private number" every time

I first noticed this when my parents called. Their number would show up as "private number" even though it is NOT unlisted. Now every incoming number shows as private. I don't know what to do, and it's seriously annoying because I'd like to know who'...

Resolved! Phone service not working

Hi, My phone iPhone 6 is showing searching and has no service data. My plan is paid for with an active Speakout account, was working at the beginning of the month and I’ve tried restarting the phone multiple times, and is still stuck on Searching fo...

Odd autopayment

I have a $30 plan with a $2 autopay discount.I have autopay enabled, and leave $30 each month to ensure there’s enough money to pay the monthly fee even if something goes wrong with autopay. Usually it takes the $28 and leaves $2. Each month I add ...

My phone isn't working

My phone the Umidigi A5 Pro isn't compatible with this network

Freedom has 1.5GB for only $19, please rethink your pricing Public Mobile!

I saw Freedom's ad about having 1.5GB for only $19 for 12 months and $24 after. Public Mobile is not competitive anymore. Using PM for 1+ year. Basically satisfied. Don't want to change provider but...

Resolved! Data addon

I somewhat mistakenly purchased two 1 gb data addons. I've used up one fully, I believe the other has not yet been used...my plan does not reset until Mar 22nd, how can I make use if the 2nd 1gb addon?

Resolved! American Calling from Canada for 1 day

Hi thereI have to have a 1 hour phone call to America tomorrow from my home in Vancouver. What is the best way to do this? Can you purchase an addon and after 1 day cancel it and be charged only the pro-rated amount? 1/30*priceThanks

Resolved! sim acctivation

when i try to activate sim card only getting blank screen.any ideas

My Public Mobile account is disabled

HiI have 2 phone numbers with Publib Mobile and Koodo. I decided to swap the numbers, I paid for my plan March 15 and I had my account disabled right after I had my PM phone number transfered to koodo, now I can't reach my Public mobile acount and my...

Hotspot tethering not working

Hi there, I need to work remotely due to the Coronavirus. With that being said, I need to connect to a VPN through my phone's hotspot by tethering, but it won't start connecting on the Public Mobile platform. It only works with Rogers. Is this someth...

Resolved! New Phone

I am planning on getting a new phone (iPhone 7 128gb) and was going to check the compatibility in the getting started section. The dropdown to select phone and model are not working, is anyone else getting this problem?

Resolved! I would like some help PLEASE..Thanking you in advance

Is there a way when you view your Transactions History to print a monthly invoice..Thank You !

Phone compatibility checker not working?

Hello, My previous smartphone utterly bricked this weekend, and I'm shopping around for a replacement. I want to keep my Public Mobile plan rather than buy a phone on contract with another carrier. Unfortunately, the phone compatibility checker on th...

new phone number not showing on phone. Cannot receive or send.

I attempted to port a number but was contacted by help desk and informed this was not possible. A new number was assigned to me. I have restarted phone multiple times and removed SIM card but old number still shows on phone and phone is not functiona...

Resolved! International Talk Add On Not Working

I purchased the 400 international minutes add-on today but it's not letting me make international calls. I need to make a phone call to the UK, but when I try to make it, a Public Mobile recording comes on and says my plan does not include talk. I cu...

New activation

Looking to activate but website seems to be down? Anny issues?

Rogers waiving long distance and roaming!

PM, are you going to step up in the face of this crisis? Rogers will be waiving long-distance and roaming fees along with data usage caps on home internet amid the COVID-19 outbreakhttps://www.google.com/amp/s/toronto.citynews.ca/2020/03/16/rogers-wa...

Resolved! Have not been transferred to previous number from previous service

I've purchased a plan yesterday (~2PM ET) but my phone number from my previous provider has not been transferred over yet. I was told that it would be transferred within two hours but checking my phone today it is still on a temporary number. Any way...

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