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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Prepaid Visa

Hello I have a question. I was wondering can we use a prepaid Visa for payment and get the $2 off on auto pay? It's one of those reloadable Visa cards

Re: My account keeps getting suspended - URGENT

please reactivate my account what happened...ive been customer for over ten years...

Resolved! Unlock

Recently had my phone connected through public mobile but I know need it unlocked anyone know how to do that? Thanks

Auto Pay

I am on auto pay for 2 phones on my Visa Card. Every month 1 phone bill is deducted from my Visa, the other phone is also on auto pay but the money is not withdrawn and I loose my service untill I manually pay online . Whats up?

Resolved! Port from Koodo not working

Hi, So I had initially activated a new SIM on a new number on Thursday, March 14, 2019.Activation was easy and successful and SIM is on a new number.Verified that everything worked properly with the account, phone calls, data, etc all working fine. O...

Porting a number from Freedom mobile

How do I port my number from Freedom mobile to public?

Resolved! international calls

Heading to Mexico, can I use my public mobile phone while there?

Resolved! Porting out

Hi, Im trying to Port out and my new phone carrier is asking for the correct account number. I gave them the account number I found on my selfserve account but they said it failed and it asked for the correct account number. Any ideas? Is there a dif...

cannot send text but I can send pictures

I have tried swapping sim card with a working phone and have the same issue.unable to send text!

Resolved! new activation

I joined public mobile yesterday but I have not had access to my phone yet, it notes network unavailable. Do I have to configure something? By inserting the SIM card, it says that the IPhone is not activated, but it is.

Resolved! when can I get $25 reward for referring?

Hi guys,I just ported my phone and got it active, still not seeing the $25 reward in my account and my friend's account, do you have an idea when will we get it? Also, do I need to call fido to cancel my old plan? Thanks!

i cant make calls.

I trying to talk to some

Resolved! Does MMS texting count against data allotment?

Hi - I just signed my daughter up for the $25 plan, which includes 500 mb + 500 mb (prepaid plan), unlimited Canada calling and unlimited international texting. She starting using her phone yesterday and I checked online to see that she has already ...

Cannot place calls

I created a new phone number and then ported my number from Koodo last night and was able to get data connectivity but cannot do voice calls.Could somebody help me with this? When I call my Koodo number from a different phone number, it says the numb...

Ported from Koodo Postpaid on Saturday... Koodo cancelled... still no Public Mobile Service

I Ported from Koodo Postpaid on Saturday... Koodo cancelled as of today (tuesday 7:45am)... still no Public Mobile Service Ive tried to contact the moderators and no response... almost 48 hours now..... Ive turned off/on phone, reset network settings...

I have 30$ plan with 500mb 3g data

when i try to turn on data it says ur plan does not include data, when i check my plan it says 500mb 3g data

Need help activation went bad

So two days ago I went to a retailer to start a plan and switch my phone number over an when we went to do that it didn't go through and the sim card said sim emergency calls only and the retailer talk to someone at public mobile and they gave me a ...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@CS_Agent HELp. i keep getting this message. Have only had my account 25 days and want to keep using public mobile but have no more data. cant update my account or add a plan! It will not allow me to reset password!

Messaged mods on Friday afternoon, still no answer, still can't use my phone

So frustrated. Account is activated, credit card has been charged but not connecting to the network.Tried all the usual suggestions.I messaged the mods with as many details as I could give. No response. I know they are busy and I know the price is ri...

New Account not working !

Hey guys, I have activated my account last night and ported my number in from koodo. However it is still not working and says I have 27 dollars bucks in my account. (I signed up for the 25 dollar plan.) What do I need to do ? Thanks in advance

no service

Yesterday I got my SIM card, I followed all the instructions. The only hiccup being I registered the SIM and set up an account before actually getting my phone unlocked from Telus. I tried resetting my network settings, doing a factory reset, restart...

Payment

I have paid the payment for this month by credit card. I checked my account and now the balance is 40$ but it also says expired must pay by midnight. Please advise

Current response time from MODs

I sent a message to the MODs over 48 hours ago about my port not going through and haven't had a response yet. Has anyone received a reply to a message sent in the last 48 hours?

Resolved! Phone not working after activation

Hello , so I activated my fathers phone on public mobile 3 days ago. Everything whet as it should and all the confirmation email were send and ok. But now his phone is not working. It says no SIM card. The phone is a Samsung J6. I have tried a Modera...

Public Mobile's Plans No Longer Make Sense

Since Public Mobile released a $15 plan (100 minutes, unlimited texting, 250mb with autopay) and lowered one of their $30 plans to $25 (unlimited talk and text, 500mb + 500mb with autopay), their plan lineup no longer makes sense. Why would anyone ge...

Resolved! LTE is gone. Only getting 3G now.

Hi, I am on the 90 day $120 with unlimited talk and 12gb LTE data plan. Using iPhone X. Been showing LTE signal on phone for last few years. A few weeks ago I went to California and bought USA voice and data add on. Ever since I got back my phone on...

Resolved! Moving from BC to Alberta

Hi, I am moving from BC to Alberta. I was wondering whether there's a method to adjust the sales tax keeping the same number? Thank you.

Resolved! Phone not working

I signed up at 9 a.m this morning was told 2 hours to get my number ported , its now almost 14 hours later and my cell still doesn't work

Badges

Hi I could not find anything in the knowledge base on badges do they give discounts for so many?

Traveling to the States

Hi I was in Detroit in January with my Freedom Mobile phone plan I made over 1 hr hours of calls localy to American numbers as well as calling Canada and sending texts.I was not charged extra for the calls and texts just wondering why Public Mobile s...