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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cant call or text

I activated my sim last night and i have been trying all night an all morning to get this to work, Tried on two different cells both currently on koodo and get same issue on both, I can't text or use data, i can call out but cant get calls when i try...

New user and question on rewards

I signed up Feb 2020 and selected autopay and used a friends referral. Showed I had 12.00 in rewards. Received March 2020 bill and no discounts. Was charged the cost of my plan. Should rewards come off your bill each month?Also I see on my March 2...

Autopay didn't work, service suspended

Hello,I'm on Autopay but it didn't go through, and now my account is suspended. Is this a broader issue or should I click to manually pay? I don't want this to happen next month. Anyone else have this issue? Thanks!

Phone

hi I just activated my SIM card yesterday I can make a call but I can't text.

Transfer Credit from Fido to Public mobile Account

Hi,I joined public mobile recently from fido post paid. I have $10.71 credit refund from fido but I want to know how do I transfer that money to my new public mobile account.Thanks

Resolved! Account suspended

I registered for auto-pay and I am getting a message on my account that my account is suspended??

Cannot update credit card

I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank. This is the message I get every time Unable to Process TransactionSorry, your credit card transaction was denied by your card...

Resolved! Texting to USA?

I have the $40plan, can I text to USA for free?

Resolved! Active phone cancelled with available plan!

Resolved! Charged twice for US roaming add-on. Please correct

Hi,My credit card was charged twice for adding a US Roaming. The user interface presented me with Submit button twice. It made me think that the first submit didn't go through. Please credit my account as I don't need two US Roaming add on within 10 ...

Resolved! public mobile belongs to which telecommunication company

Loyalty Reward Issue

When will the loyalty reward issue be fixed? My reward is supposed to be $3 but it was stuck at $2. Now it says $0. I messaged 4 different moderators and they all started a ticket for me, and it still isn't resolved yet. They said it will take 10 day...

Resolved! $25 Plan

My plan is $25 for unlimited province tal and Canada wire picture and text.... Now I can see plan with $25 and unlimited Canada wire talk and international picture and text and 500 mb and extra 500 mb with auto pay for total. 1 gb. .... Can this plan...

Resolved! Port number

How do I contact someone to port my number

new customer

I just set up my phone a few minutes ago and it is dialing out and texting out, but I can receive calls or texts. Help!

I cant use my phone in the US even though I added the US roaming add on

Resolved! NFC supported phone from China

Hello all,I'm considering getting a Moto One Vision (P50) from AliExpress. They put this disclaimer in the description which makes me nervous regarding the NFC feature:"This phone supports NFC . Because Google choose ROM of phone by itself , we can ...

No talk error

Can someone explain to me why I got a message telling me I don't have talk on my plan when I tried to dial 1-800 number today?I was able to dial local and later make a call to a different 1-800 number. When I came on to check my plan, I kept getting ...

Resolved! Plan

How can I replace my chip and still keep my contracr going

Impossible to registred

The spare phone of in case been refuse by the system, and block me to continue. That phone # is a Public mobile number????????????????????????????????

Resolved! Credit Card processing issue today?

Hello, Found my phone not working today. Autopay is enabled.Plenty of capacity is on my card to easily cover the payment. A few days ago I added some addons to another phone number I have. These numbers share payment from the same credit card. Could ...

Resolved! CC wont process anymore? Need help, no idea where to go

Been using Public Mobile for a very long time now. Been on auto pay since forever. This month my payment didnt auto pay. Nothing has changed, my CC is still active and has several thousands of dollars on it. Works everywhere else but the card for wha...

Resolved! Looking for cheapest plan for pay as you go without any data & minimum calling limits.

Resolved! port number from rogers yesterday. but not work.

Hi, everyone, last night i porting a number from, but today it still not work. Any body can help me. thank you very much.

Resolved! NEED HELP FOR account issue

Hi we just came back from vacation and find out we can not log into our account. could you help us to get account acctive again. thanks

Phone not activated as phone number not able to be ported now what?

Phone not activated as phone number not able to be ported now what? phone number associated is ******************

I can't activate my new sim

I'm getting an error: Invalid SIMThe Self Serve username you have entered is not available. Please try again with a different email address. I use to use this email address and need to use it again. I was previously a PM customer and I transferred my...

voice mail

Have recently swithched from another mobile provider and cannot access my email. Message on phone always says "Call failed". How do I fix this?

OEM

Just wanted to find out if anyone knows how to get access to the OEM for Samsung Galaxy S20 when its missing from the developer options. I am trying to root my new phone, but I couldn't find it. I want to extend the battery life further. I tried to f...

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