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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Long distance add on

I live in Canada, If I want to add on the $15 international long distance, can I use it In Mexico to call back to Canada?

Resolved! Walmart refused to sell SIM card

I referred my friend to join PM. She went to Walmart at Matheson Blvd in Mississauga tonight at 5:30 pm. The sales associate refused to sell a single SIM card alone, except she joins a plan. It happened at South Commom Mall Walmart a couple months ...

Resolved! change plan but will lose discount?

Hi there,I currently have a plan $35 with 1.5GB with $10 discount off (new year promotion), and I want to change the plan to $40 with 4.5GB.I looked answers on community and I also checked on SIMon, the answer is I won't lose the monthly discount, ho...

Resolved! blank self serve page I can't add the phone card I bought. why

I'm trying to access my self serve account and I can't get into it is this website down?

Resolved! Free holiday giveaway 400 minutes

Hello, does anyone know if these minutes can be used when travelling in the United States? Or are they only for calling from Canada? Thx.

Resolved! Self-serve page not loading

Hi,I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

Resolved! Data Usage Notification

My wife is on the $15 plan that comers with 250MB of data. She has never recieved the data usage notification at 75% or 95% when she uses up her data. She does get other notifications when the monthly bill is paid. Is this normal or is something wr...

can't call or get calls

can't call or get calls with pm own 916 numbers? ported numbers seem to be working???? anyone know thje issue?

Porting a number from Telus

Trying to port my number from Telus which should be relatively simple but keeps getting this message We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...

Renew data plan before due date. HELP ME

I have run out of data 1 week ago. I have my money in my account but am unable to see that I can renew it before my date of renewal. I need this applied within the next hour before I have no free wifi. Please!!

Old promos possible?

Hi,My sister was interested in signing up with Public, but this was during the $5-$10 for 8 months promo. I guess I had told her about it at the tail end of the deal. Now that the promo has been stopped, she is less enthused about switching from her ...

activate website down

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

Resolved! My entire promo data plan is missing !!!

well, last month I posted the same question and got answers like "you used up your data"-that's why 2G+2G data isn't showing. And this time, at the beginning of my monthly plan, it's still not there, so i guess it's not been used up - but somehow my...

how does one cancel service?

HOW DOES ONE CANCEL SERVICE?

Resolved! How do I update my auto payment?

I lost my phone so I need to update my auto payment information and I dont know how.

Resolved! current plan has no text, new plans do

My current plan does not have text messaging but I would like it. I noticed all current plans now include this. How can I get that added on without incurring any more charges? If I have to switch plans, will I lose any bonuses I have?

Public Mobile is proud to run of the TELUS network

I got this email just now. It talks about how much Telus is spending on spectrum and upgrading to the next generation. Since this was targeted to PM customers, does that mean PM plans could see 5G soon, or at least a boost to full LTE? Fixing link .....

Resolved! Login

I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

Resolved! Bought an addon for the wrong account

I mistakenly bought a roaming adon for my son's account, anyway to cancel the purchase?

Resolved! Change Phone number

Hi,I know that we can change our Phone number from the Self-serve login. But is there an option to enable Call forwarding from the Old to the new number for few days (without paying for the Old number) ? Does Public mobile offer this kind of a servic...

Honor View 20 compatibility

Hi friendly people of the internet, just wanted to ask if the Honor View 20 is compatible with public sim cards, couldnt find it in the tool.Maybe one of you has some experience. Thanks in advance

Roaming data not working

I cant get my 2nd data Roaming plan to start working. I ran out of the 250 so bought a gig. I have reset the phone and removed the sim, also tried T-Mobile and AT&T networks. No luck. Had an emergency today and couldnt give AMA my location becaise of...

Does this phone work w/Public Mobile

Hi everyone,Looking to see if this phone works with Public Mobile; https://www.staples.ca/products/2959404-en-maxwest-uno-m6-3g-18-unlocked-phone-blackThanks in advance for the help!

New iPhone 11 purchased from apple - compatibility

Would a brand new iPhone 11 purchased directly from Apple be usable with Public Mobile?

No phone reception

not able to make or recieve calls as of todayWhat is problem

Resolved! 2 phones-same numper?

can I use the same number on 2 phones? if not can I get the same number on a new sim-card?

Can I use huawei kii l05 with public

Unwanted messages

Hi, I get messages from people wanting a hook up, is there a way to stop this?

Reset password

Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. C...

Text messages

How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"Can I opt to not receive these?

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