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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

question on the payment and reward

I suspend the service at end of October, It is suppose renew around Nov 11, when I resume my service on Nov 17, I found there is no community reward showing on my account, but I got October badge, and also it shows "plan expired" , So I made a paymen...

add on was not applied to my account

I was going to travel in the US and purchased Add ons and was charged $23 dollars. the one time fee of $2 was also on top of that. When arriving in the US my texting told me that my current plan does not include US Roaming text messaging...... lookin...

About my bill

This month i payied 31$ but every month from 9 years i paid 24$ .why now i paid more

Not Getting New Voicemail Notifications

I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there. I...

Data not Resetting after Paying for Renewal

Hi there,So im having issues with my data. It was paid for on November 19. Im currently using the $180 15GB, 4G LTE/90 days plan, the old plan which is no longer available to new customers but old customers can still have access to it. It shows that ...

Resolved! Activating New Plan but New Sim Card is Invalid

I ordered my SIM card from PublicMobile website, which arrived today and I was about to activate a new plan. I started with Step 1 "Let's get started" filling out SIM Card Details, Account information, so on. I submitted and went to Step 2 "Phone Num...

Resolved! International Charges

I live in Canada. If I get a call or text from a US number or if I call or text a US number while I am in Canada do I get extra charges for it?

Resolved! Purchase of Sim Card

Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card short...

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Remember a restart helps most problems

If you have issues, remember to restart first. This help out some issues with service and other issues and electronic devices.

Resolved! Data reach

What happens when you reach max data? Do it cut off or is there additional charges?

Network unlock Y6 SCL-L04

While unlocking my phone I hit the dismiss button accidently. Now I am not able to get the prompt again to enter the unlock code? How do I get back the prompt to ask for unlock code again? Help. Does public mobile block the phone? If I put the SIm i...

Can't make payment

Got a public mobile prepaid month to month plan in Vancouver and then moved to Banff... Now that I have to make my next payment, it won't let me do it online, card details completely correct but still nothing. Any tips? Thanks

Resolved! Talk and text

Are there any cheap plans for kids that only have talk and text NO data?

Resolved! Picture Texting

My Plan Gives Me Picture Texting BUT it has NEVER worked . I have tried & enabledEverything possible including going to a phone Tech person who also doesn't know why not ..I have an LG G4 & it worked when I was with Telus & Koodo ...

Hardware Compatibility*

Hi I'm interested in a Dual SIM, phone from overseas. The manufacturer has given me the networks, it's compatible with.(below*)Network:GSM900 FDD-LTE1700 WCDMA850 WCDMA1900 TD-LTE 2555-2655 WCDMA1700 FDD-LTE900 FDD-LTE 800 TD-LTE 1880-1920...

Resolved! Do Rewards stay the same when you change your plan?

Considering changing my plan from the $35 monthly to the $25 monthly. I currently use autopay and have accumulated $9 per month in rewards ($2 autopay, $1 loyalty, $6 referrals). If I changed my plan I think I would be paying $16 monthly. Am I corr...

Resolved! U.S. Roaming - Data not working

I bought the 10 day $20 U.S. roaming plan on 2019-11-17My usage shows as follows:Data & Add-Ons / Amount Used1GB Promo 0 / 1024 MB500MB + 500MB at 3G Speed69.584 / 1024 MBUS Roaming - 250 MB Data (10-day) 0 / 250 MBPhone and text work great but data ...

Resolved! data usage

I am trying to figure out my monthly data usage as I think I should change my plan from the $35 one to the $25 one. I can see my currrent usage for this month but want to know approximately how much I use each of the past few months. Is there any w...

Resolved! Porting a number

Why can I not port a number from koodo prepaid service?

Resolved! $10 off $40 plan

HelloOn the description of the plan it says that we can get $10 off the $40 plan for the first 6 months. I have already started my plan in a store. I was wondering has this $10 already been taken off, so it would have been a $50 plan. Or does this pl...

My SIN card is locked

My SIN card is locked asking for PUK code

Resolved! Invalid voicemail mmi code

Just got my public mobile account with area code (672) in Vancouver. I tried to get into voicemail when holding 1 from dial but it shows wrong voicemail mmi code. Went into the settings, and there is no number stored for voicemail. What is the correc...

Resolved! Best Plan

I have an unlocked iPhone, and an unlocked iPad. I am wondering what would be the best plan to get. I wish to have the same phone number on both devices, but wish to have call / receive on both devices, and 4.5 GB download on each device.

Resolved! $5.00 Canada Wide Long Distance Add On

I've purchased this add on. If my monthly minutes run out, will I still be abe to make and receive local calls using this add on?

Resolved! PM Plans with Messaging

What PM Plans have messaging? Does 35$ and 40$ plnas have messaging?

Resolved! Unable to register CC for AutoPay

I want to change my current CC that is registered for AutoPay - its from BMO. I want to use a new one fro CapitolOne. When attempt to register, there is a error message that yhe new CC was not authorised and I should contact my CC issuer. I did th...

Resolved! Can't use SIM card on an unlocked phone

Hi, there, I have just bought a sim card, and was able to use on an unlocked moto G phone. Then I got another unlocked moto E4, but when I put the SIM card inside, it doesn't recognize the SIM card. Is that because the SIM card is locked with the mot...

Promo Code - PMLOVE2019 - New Activations of $25 or Greater Plans

This code is valid for new activations and expires on the 30th of November and gives you a one time add-on of 2GB data. EDIT: I received it on Twitter for using their hashtag.

Resolved! Wrong charge on bill

I have been charged by public mobile twice on my credit card for two charges I'm not familiar with. how can I find out about or dispute those charges?

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