[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! which PIN?
I have just transfered an number from an old provder and old phone into a spare phone I got from a family member. I have gone through the set up on the PM website, it says all is OK. When I boot up the phone it asks for a 'network unlock PIN'. The PI...
Invalid sim
Just tried to activate my new account and it said oops, something went wrong. so I tried again and now it says I have an invalid sim card?
Getting message calling long distance when im not
I do not have long distance on my plan and i do not call long distance ....but i do live close to the boarder of Ns and Nb...when i call a local number im getting a message that says call cannot be completed because i do not have an active long dista...
Resolved! cela fait maintenant 21 jours que ne n'ai aucun réseau mobile à montreal est
quand s'essai de téléphoné j'ai une inscription qui apparai non enregistré au réseau je ne peu plus faire d'appel ni en recevoir et c'est pariel pour les sms j'ai fait plusieur fois la recherche dans le réseau mobiles sur mon cell et cela ne foncti...
Resolved! Voicemail not working
Hi. Have new plan with Public Mobile. Landline was ported and active as of today on my cell phone. My voicemail is set up and active but isn’t kicking in when someone calls. The phone just continues to ring endlessly on their end. I did change the l...
Resolved! Refer-A-Friend reward got removed due to a PM glitch
I referred my mother to PM approx 4 months ago and I have been getting $1 reward every 30 days. However, due to a recent glitch in PM system (based on what I read in the forum), my mother's account got deactivated due to insufficient payment even th...
Resolved! Why does it cost more to have no text?
I was messing around in the plan builder last night, and noticed that if you wanted the 8 gig, Canada USA calling, with international text - it's 50$. If you wanted the same, only without text, it's 75$. Went through a few of the other plans, with si...
Resolved! New Customer with Active sim but no service and no access to online account
Hello All, New customer here, I reviced my new Sim on Monday, I compleated the whole account activation and ported my phone number from Telus to PM, everything worked right upto the point when I paid, I then recieved a error message with my payment t...
Having issue with login, message "your login has been disabled"
Tried to login but got the following message: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. Please help.
Resolved! Nothing works can the community help?
The full story:Had a talk and text 3 month plan at 75 everything was great it was set to change to a one month that didnt take ... so my phone was off due to lack of payment I had over 40 balance so made the change later in the month when noticing th...
Resolved! AutoPay Issues / Account Deactivated
I'm still having auto-pay issues same as other users have been experiencing today. It seems the auto-pay function is up and running again for others however I'm still not able to make a payment on my account and my service is still deactivated. I've...
Parman Turdush
I wanna pay my phone fee
Resolved! U.S. Talk, Text
Quick question: Adding a US Talk & Text addon1) I speculate that Data will not work (be blocked) even if some apps using data might be open in the background (e.i. Messenger) ?
Resolved! US Roaming
I purchaced two add-ons - one for roaming calls and text and another for data, and my roaming is not working. Can I get some support from PM. I am in the US now and need to have access to roaming asap. Thanks!g.
Resolved! My Rewards credit does not reflect in my payment
I have a $6 loyalty credit according to my rewards page under my account: However, I just realized that for the past year (I can only view payment history up to a year) that I have not been recieving the full amount for this. I've only been receivin...
Resolved! My account was deactivated.
I have auto pay set up, I have sufficient funds, I tried a different card that also has sufficient funds.
Resolved! Locked out of account
In trying to log in to update my credit card info (expiry change), I got locked out my account. The password reset is not working. Please help!
U.S. Talk, Text and Data Bundle
Hi have a couple of questions:Going to the US this week and planning to purchase a US Talk, Text & Data Bundle... 1) I understand that it's unlimited texting -- but does that include texting pics ?2) I understand that it's unlimited Talk -- Will I be...
Resolved! Change plan - not allowing to do online says to call *611
On the site it says "We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611." When calling there is no option to chang...
My Plan disappeared online
My plan disappeared online! I think i'm going to panic. First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.When I logged in, I realized my plan is gone! (so are my other fami...
Plan change error
Trying to change my fathers plan online everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an Error 404 ...
Resolved! Forgot the email address associated with my phone number.
Hi,I created my account a month ago and since have had a hella time getting a phone that worked. (Not a public.m problem, a hardware problem.) Finally, have the phone, and my first month is up and it needs payment. With all the different phone...
Remember the 10gigs for $60 special that some of the 'other' providers offered in the past?
Remember the 10gigs for $60 special that some of the 'other' providers offered in the past? Does public mobile have that ever, or what is the closest deal? What is the best deal for 10gigs (or more?;)) of data ??
In the States now, cannot buy data add-on
Asking for a friend He is in the states now, Ran out of data from the talk/text/data combo so he wants to buy another data only add-on. He gave me the user login info and there is $43 in available funds sitting in the account. Calls and text are work...
can't work on sms and pictures message
I've joined since 21 Oct and SMS could only be worked on my phone for first 3 days. Until now, I have tried so many time for puting in and out the SIM card, it can't work.
Data not working and 300 MG left
My data was working great but I still have 300 mg left and not working anymore?
Over payment charged !!!
I received my credit card bill and They over charged me twice and I tried toChange my plans from 25 a month to 10 a month and got billed $58.71 and $16.95 Why I'm paying so much what is this ?
Resolved! Cannot Connect to Network
Hello, This mornig i noticed that I was unable to connect to the network. Upon clicking the network icon on my phone it gave me a few reasons why. 1) Exhausted Data Plan - I am under the data in my monthly plan currently at 1.25GB of 2.0GB2) Your Ba...
i updater my plan after two days of not having minutes, nothing is working.....
so my minutes ran out on the 4th of november, so i purchased a 25 minute voucher from walmart and added it to my account, and after i changed my plan from 50 to 45 dollars a month im not able to call or text after already making the payment, when i t...
Remove AutoPayment
Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment. SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public ...
