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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need Help for Auto payment

My due date is today and just register my credit card for auto payment. I don't see any discount show up. Do I have to make separate payment for this cycle. Please help me out. Thank you in advance.

Resolved! I can't redeem my payment voucher

hey, for some reason i can't redeem my payment voucher i got it from shoppers drug mart

Resolved! Newly activated plan

Hi, I just activated my account and went with the 10$ plan, I have not texted yet but every minute or so I am being deducted 1 text for no reason.

Resolved! Texting issues only certain numbers

Hi, My girlfriend and I (both with Public Mobile) are having issues with texting regular sms (MMS go through no problem) only with certain numbers. Is there a way to reset the messaging service on our numbers?

Do you need ID to get the $10 plan at Walmart?

Do you need any ID to buy/activate a SIM at Walmart in Toronto? I want to get the $10 plan with the "free sim + $20 credit" deal. Thanks.

Where is my phone number?

Hi, I never use my PM phone number because I am using mostly Fongo. Where can I find my PM number? It should be in my account information but it is not there. Could you give me information where I can find it? Also, the support asks me for my PIN but...

Frustrated - wife locked out of her account

Hi my wife's account is locked out who do I contact? I can't even log in to update a payment method. Why would you lock an account if there was a problem with a payment method?

My data plan is suddenly depleted.

I asked the community why my data plan was depleted. I have received about 100 reasons/opinions from the community about it. If you are a representative of customer service, please check my data usage history, you will see that I never used the whole...

Switching to the PM account with a cheaper plan

Hi There. We currently have 2 PM accounts in the family but one of them will not be renewed. How do we go about moving an existing number to the cheaper plan? @CS_Agent

Plan not renewed - but money taken from credit card?!

Money was taken from my credit card on 11 May for this quarter's payment.However, I received a text on 12 May saying"Your plan did not renew because we did not received your payment. Make a payment at publicmobile.ca/selfserve. If you have recently m...

Re: Autopay Failed - Account Suspended!!

Hi everyone my father has been using public mobile from last 9 years and he was sick and he had to stay with me for few month so he was not in Canada and we forgot to top up. And due to non payment his phone is not working anymore he cant dial 611 fr...

Reset Password

Iwant to log in my account to activate the sim card since i didn't use for a quite long time. But i requested reset the password, i didn't receive the email to reset password. Please help.

Autopay Failed - Account Suspended!!

Same problem as many other PM customers here. Been using Autopay for over a year and never had a problem, but it failed on me today and now my account is suspended! I know my credit card still works because I just used it to pay for something else. ...

Resolved! Paid for Data but no data for last 6 months!!!!

I have been a loyal Public Mobile Customer for about 2 years or so. about 6 months ago I had an interruption in service which was not my fault. Public Mobile was kind enough to fix the issue however since then I have had NO DATA even tho I should hav...

Resolved! I'm quite sure I've been with PM for over a year but still have not gotten the extra $1 off

Can any mods have a look at my account please?

Amber Alert 2018 05 14 @11:35am

Anyone on Public Mobile receive the amber alert that went out in Ontario a few minutes ago? All the other phones in the house went off, Freedom, Fido even SpeakOut! But not mine and I've received Amber Alerts before on this handset with a different p...

Resolved! Forgot password to account

Hi PM, It has been a long time since I've logged into my account, and now I've forgotten my password. Can you help me with this? Thanks, Ian

add on

Hi ! I tried to add on some data to cover me until my next renewal date of June 7th.Now it seems I have lost my basic plan.Does this make sense?Public Mobile sent a message that new plan does not included texting but my original package did.

my phone is LG m153 criket

cannot find its APN to use data? my phone is LG m153 criket Helppp

Resolved! Cant return to PM using same email

I know this will seem a little petty but I found out you cant leave PM then come back and sign up with the same email. It just seems a little ridiculous given that you can port the number out and back in to PM in the same month. I know what some of y...

Resolved! $10 Plan and addon minutes

This has likely been answered before. Sorry I found it hard to navigate to find an answer. My mother has a $10 plan. If I buy her a 200 or 400 min addon, will she first use up her 50 monthly minutes then be able to use the addon as a backup? The reas...

Murphy's Law - locked out

Is there a rule that says you will get locked out of your account when there is no support available? In this case, it's my mom's account. Her phone stopped working, I realized she would have been due for renewal, and she never updated her account wi...

The Telus mobile network

We all know that Public Mobile is a Telus subsidiary/brand which uses the Telus network. Telus proudly advertises itself as the "Fastest network in Canada".A claim which seems to be supported by a few independent testing/review sites (like this one)....

Unlimited Text

Hello,Is there an option plan to just have unlimited text and that's it?Thank You

Is the payment system going to be fixed?

Every three months it's the same thing, Unable to Process transaction. Three different confirmed fully-functional credit-cards, and it's only by chance that every now and again a payment works. Even if you don't care about the frustration your custom...

New phone for public mobile?

I'm looking for a new phone for public mobile. I don't pay much attention to the phone market. My current phone is a Blue HD Advance 5.5 I believe, which I wasn't super happy about. There was trouble getting it on Public Mobile's network initially, w...

How Can I Block a Number?

There is this number calling me several times a day.Does anybody know what this number is? How can I block it?011248991225How can I block it? Thanks!

Happy Mothers day!

To all the mothers within our community I would like to wish Happy Mothers day!

All bars, then no bars?

I have been with Telus Mobility for about three years. Since my home (house + yard) has poor reception I've stuck with the $5 prepaid texting package. I get x to 0 bars inside and 1 or maaaaybe 2 bars outside in the yard. However I've been wanting to...

Resolved! Suddenly I can't place calls...

I'm using an Essential PH-1 and suddenly today I can't place any calls, even to my own voicemail! Calls just drop before even attempting to ring. I'm on the west coast. Anyone else experiencing this?

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