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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cant do swim swap

cant do sim swap. i never registered for self serve and cant send my self access code since i cant activate my sim since losing my phone

Switching to koodo

Just got this: Switch to a monthly plan with our sister-brand, Koodo, and get 4GB of data on Canada's fastest 4G LTE network and unlimited CANADA-WIDE talk and text for ONLY $40 per month! Plus, you may be eligible for a $0 phone with the Koodo Tab! ...

Time it takes for an add-on to begin?

Hi there, I paid for an add-on for texting, and when attempting to start texting, I've been receiving the messages stating that my current plan doesn't include texting. I'm just curious: long does it take before the add-on is active on the account?

Change plan

I have used all the free calls, i dont want to go for add on. I tried changing plan with a same plan and gave effective immediately. But it did not change the plan though i have sufficient funds at account.

Resolved! After purchasing a data add-on, my phone says I'm 3G, although I subscribe to a 4G LTE plan

I am on a monthly 4G-2GB plan. While our home wifi was down for nearly a week this past week, I purchased 2 x 200Mb data top ups to tide me over until the wifi got back up, and i only used a small amount (4Mb or something like that) of the second pur...

Resolved! unlimited talk add on

Hi everyone,I’m in the U.S. and renewing my unlimited talk US roaming, but could not see as an option anymore. I mistakenly added 200 mins. US/Canada long distance for $8, when I tried to coonect to the US provider, it said no US roaming connection. ...

How to apply available funds to my plan

Hi.I missed my autopay today, so my account was suspended. I deposited money in my bank a couple hours later and the regular monthly amount was withdrawn by Public Mobile. Now, my account tells me I have $45 in available funds with no payment due a...

Can't make a phone call

I have this plan This plan includes: -- 2GB at 4G LTE Speed- Unlimited International Text- Unlimited Provincial TalkHowever i cant call my wife. It says i can't make a long distance call. Funny note: My wife is seated next to me. I bought both sim c...

Service Stopped

I've been with public mobile for 2 yrs. I have Iphone 6. This afternoon my stopped, as far as i know billing info hasn't changed and I am mid-cycle.

Unable to Verify Credit Card

Hi there,This happened with by my dad and my husband and nothing has worked!! We have read through similar posts and tried everything!Both were on auto pay and received a text saying that payment did not go through. We logged into account online to m...

Disappointed

Hello, been a happy PM customer for a little under a year and my wifes been with them for 14-16 months In my area Telus has by far the best network. Overall there has been very few issues, generally PM Mod team is very quick at responding. For the pa...

Resolved! Ported Number Is Out Of Service

I'm a new customer. I cancelled my Service with Rogers first. Then activated with PM. A PM rep helped me port my number. I can make outgoing calls, send text messages, the data is working. When trying to call my phone, it says the number is out of se...

Resolved! Forgot password

I had tried many times of the password recovery procedure, but still can't receive the email for the password recovery

Resolved! Review - 30 days with Public Mobile

I have to admit that when I first came across Public Mobile in my search for a new provider I was skeptical. I was frustrated that I couldn’t just pick up the phone and ask some specific questions about porting my number. But the opportunity to get t...

Resolved! Switching to Public Mobile

If I decide to switch to public mobile, do they buy out the existing contract I am in with another provider? I know a few companies do this but am not sure about them.

My text add ons arent working

I'm new in Canada and needed a phone number quick, so went with PM as they seemed cheap and cheerful, I went with a custom 90 day plan;Province wide calls,No text (regretting this now but it was an oversight on my part)9GB at 4G LTE$165 total for the...

Resolved! what happens to salmon?

quite off topic, but I cannot find an answer online. with regards to salmon, what happens to those that get to their spawning site, but cannot find a mate, do they still die, or do they leave alive to come back next year?

Porting from a CLOSED account, reopened so wee can do it!

HI, We had a fido account, which was closed. We tried to port the number, and had partial sucess.Calls can be made, but not able to receive fido has REopened the account for 24hours so we can PORT the numberbut as we already did this, Public Mobile h...

Resolved! Will we be notified if.....

Haven't used a prepaid plan in 20 years or so..... so if I am approaching my data/text/talk limit will I been notified before hand so that I am not "cut off" and be given time to adjust my add on accordingly?

New Activation

Hello, I have been a long time telus customer and I was getting fed up with how my bill was never consistent. I joined public mobile yesterday, after reading good reviews, and I have to say it was so easy to start my account and port my cell number...

Double charge, not refunded

Hi there, I had an automatic credit card payment set up. Then after some problems, the credit card got charged and I also mailed in a check for the same amount. So I paid on both credit and check but did not get refund on credit card.. help?

Walmart Public Mobile awesome customer service

I referred a friend to Public Mobile and told her to get a SIM card at Walmart. Walmart (North Vancouver Capilano Mall) mobile representative provided awesome customer service to my friend. He set up her new Public mobile account, ported mobile num...

Poor Cell service ( bad signal strength after switching from Iphone 6 to Samsung S7

For over a year I was using an Iphone 6 using Public Mobile. It worked great. I could email, text and make calls from inside a hockey rink, and got good coverage where I lived near Charlottetown, PEI. Over Xmas I bought a Samsung S7 online through...

Phone not active?

Created an account. Paid for a month. Got a phone number. Card is in phone, phone displays card but it is not displaying signal or phone number. Other than test for IMEI I did not see any place to enter the IMEI? Could this be the problem? I have a d...

My phone stopped working with some data

Only yesterday I was creating presentation and after worked with it all the day. But today I couldn't find my last slides that I hardly created. I didn't try to find powerpoint repair tool or something like. I don't have any spare time for this purpo...

Lost Voucher Code

My plan was activated on the 8th of July, however as I was not able to recevie any calls or texts, I checked the system and it has advised that my plan expired on the 7th of July. Customer service has advised for me to re enter the voucher at the pay...

Resolved! Unregistered sim

My phones been used for almost a month with this SIM card then yesterday afternoon it was reading unregistered sim I’ve taken the sim out put it in another phone it works fine also tried a different sim in the original phone any idea what would cause...

Switching from Virgin Mobile issue

So I tried to switch from Virgin Mobile to Public Mobile yesterday and everything was set up properly, but the account number to port my number from Virgin to Public was not entered correctly. I cannot call, text, or use data that I paid for on Publ...

Porting back to Public Mobile

A friend of mine is interested in coming back to Public Mobile. She ported over to our sister company, Koodo about four months ago. I'm not sure if there has to be a certain amount of time passed before one can port back? I'm remember hearing from so...

Issues with switching plans and paying

Here's my issue I was on a 90-day play that costed $165, My plan was due to renew July 16, 2018. I forgot to update my new credit card onto my account and because I had auto pay on the payment never went through. I now want to change my plan over to ...

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