Data unavailable

[girl21_karl]

Hello,  

I'm supposed to get 500MB + 500MB data on my plan. But since I've activated my account it hasn't been working. Please help me resolve this problem. Thank you in advance.

[popping]

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@girl21_karl wrote:

Hello,  

I'm supposed to get 500MB + 500MB data on my plan. But since I've activated my account it hasn't been working. Please help me resolve this problem. Thank you in advance.

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Enable data on your phone.  Turn of your phone for 1 minute.  Restart your phone and let PM SIM card to configure your APN automatically.

If you still cannot surf the net, you may need to manually configure your APN settings.

https://apn-canada.gishan.net/en/apn/public-mobile

If you are using a LG phone, you need to do a network reset before your data working again after switching provider.

[geopublic]

@girl21_karl  Click on ? type APN settings and make sure you have the correct settings.

[Staliger]

@girl21_karl Can you send MMS when data are active? Did you update you APN settings?

[gblackma]

@girl21_karl  what's the make and model of your phone? Thanks.  Enable data and try sending an mms message. If you can't, its probably an APN settings problem. Stay safe.