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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data not working and it's the first day of a new cycle

I have an iPhone 8, and this is my second month with Public Mobile. My data worked just fine last billing cycle but I ran out about 12 days early and bought a 1 gig add on. I used this up (but it has about 66 mb left and it still stopped working abou...

Switching phones

i got a question about switching carriers, i want to switch from Lucky Mobile to Public. I have the sim card already and I tried to activate it but it asks me information about Old Service Provider Account Number: Old Service Provider Equipment Seri...

Resolved! Account only half working after creation

Yesterday I purchased a SIM card and signed up for a plan, transferring over my previous mobile phone number from Bell. Here is my current functionality: Phone calls: I can call others, my phone number appears, but I cannot receive callsTexting: No i...

monthly bill generation

Hi all, I am using Public mobile connection for 1year now. where can I find the monthly invoices for all these 1 year.? Can some one pleae help.?

monthly bill generation

Hi, I am using public mobile connection for over an year now. I wanted to get my monthly bill for the past 1year. How can I get it.? Whom should I contact.?

My phone number changed

Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what...

Resolved! Moderator response

Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response. Thanks, Sandy.

"Most Popular Thread" MADE DISAPPEARED

Public Mobile, why did you remove section or summary of most pupular discussions? Are you afraid of firing up of any topic concerns most customers that could be against your decision of price increase / cancellation of plan like last year's (4GB LTE...

Wrong data usage info

I just became a customer of public mobile yesterday and did not send any texts, but the usage shows that I have already sent texts. Can someone reset the usuage for me? Thanks.

Need to activate new SIM card

I am looking to get in touch with a moderator to activate a new SIM Card for me. I lost my old one.If one could contact me privately, I will provide all the necessary information.

$2 reward for auto pay not receiving for 2 months now

Resolved! No SIM detected..

Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and...

Samsung A-series Phones

Noticed this week that the Samsung A20, A30, A50 and A70 are available at various local retailers such as Walmart, Staples and, obviously, the Samsung stores as well as online. These are much more affordable while being almost as good as the flagshi...

Can't access my account

I have tried to different phones and three computers and can't access my account! I type in my password and then it goes to a blank screen with just the headers up top an a Hello! It was fine before but now like this for over a week. How can i fix th...

Password

Hi, l forgot my password and security questions

Trying to port in a number from Voip.ms

I have a cell phone number I would like to port in from a reseller called Voip.ms. When I attempted to do it the Public Mobile webpage kicked back an error. "Your old Service provider rejected your request." So I contacted Voip.ms and they explained ...

Resolved! international texting

i will be traveling to italy and i need to get international texting for 1 week. on the add-on page, there is international texting but i dont know if its just for the usa? also is it $8 for the whole week?

Resolved! Can I activate a new line with voucher

Hi I have family visiting for 3 weeks and a PM plan may just be the right choice Can I activate without giving any credit card info for during activation? If they need to buy add ons post activation we may add their cards then - or more vouchers. Tha...

Moderator Team not responding to emails

Hello, is anyone else they're having issues with the moderator team not responding to emails? I have sent one a day for the last 3 weeks!!!. I have received three responses, to ask me how my service has been and to click the link for a survey ridicul...

Plan Data

HiMy friend just signed up with Public Mobile and was able to get 4 gb data per month: this plan 4.5 GB Data at 3G speed⁴+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL &Call Displayfor...

No Service.

Hi, I was travelling back into town and had my phone on airplane mode. since ive come back i no longer have service. I have restarted my phone and also taken out my sim card and put it back. help

No service

Bought and activated sim card 2 hours ago from Walmart. Can't make calls,texts, no data. Please help.

Allo

Ma carte sim a briser j’en ainacheter une nouvelle mIs la j’ai pu mon 40$ j’avais avec l’autee

Plan change

Hi, I would like to change my plan, but it seems impossible to do online, after spending over an hour I keep getting error massages and so on. Why does it have to be so difficult. Please help!!!

Canada Day

Does anyone remember last year whether or not PM had a promo over the Cda Day weekend? I know past performance is not a true indicator of the future with this company, but just wondering just the same.

6UT2

HelloI made a payment on my account and all I get when I try to call anyone is 6UT2.Help please,bruino

Resolved! Data not working

Hi, I am visiting Canada with my girlfriend and we are here for 3 weeks only. As we are traveling, we need mobile data to get around. We bought 2 public mobile sim cards and payed 50$ for the 8gb plan. The problem is that the data is not working wit...

Can't make payment SOLVED

My account is suspended and it wont re-activate even though I have a balance of $25. I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do? Current Balance: $25.00Amount Due: $0.00...

Plan not working

Switched my plan to 25 month plan but it’s still not working showing account as active but still can’t makw calls, text or use data

Resolved! Account "Expired" ?

This is the second time my account has gone down for no sensical reason and as per usual this is very urgent as I require my phone for work. PLEASE help! I try two different credit cards, both with balance and both not expired etc..., your site tell...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Data not working and it's the first day of a new cycle

Switching phones

Resolved! Account only half working after creation

monthly bill generation

monthly bill generation

My phone number changed

Resolved! Moderator response

"Most Popular Thread" MADE DISAPPEARED

Wrong data usage info

Need to activate new SIM card

$2 reward for auto pay not receiving for 2 months now

Resolved! No SIM detected..

Samsung A-series Phones

Can't access my account

Password

Trying to port in a number from Voip.ms

Resolved! international texting

Resolved! Can I activate a new line with voucher

Moderator Team not responding to emails

Plan Data

No Service.

No service

Allo

Plan change

Canada Day

6UT2

Resolved! Data not working

Can't make payment SOLVED

Plan not working

Resolved! Account "Expired" ?

US roaming

Text messages

Subscription change

i phone 8 to i phone 13

How to resume service without reactivating stolen ...