Community

Resolved! Payment Cycle

Why does my payment cycle get shorter every month?  One month it's due on the 11th, the next month it's due on the 10th.  This month it's due on the 9th.  Pretty soon, I'll be paying for 1 day of service.  Your assistance would be most appreciated.

Resolved! Koodo store refused to sell Public sim

Hello everyone.Just wondering if anyone has had this experience.Went to a koodo store, same place I activated 4 lines to Public over the past 3 years, an the "manager" told me that they dont sell the Public sim cards nor do they activate for Public.W...

Resolved! Toll free numbers minutes being counted

Hello, I have a 100 minutes a month plan. I just received a message that I only have 10 minutes left, when I check my callig history the Toll Free numbers, as their are also categorized by the account, are being counted on the 100 minutes. Is that co...

Resolved! how to unlock the sim

Resolved! International Roaming

I am on vacations in Mexico but I do not have data or can make calls. What can I do? Can I buy an add-on?

Resolved! Re: Certified Pre-Owned Phones: F.A.Q

I perchance a Cell used cell phone from you before Christmas and gave it to my son when he opened it it doesn't want to start and there is no way to contact you guys ?  Can you help? 

Resolved! Notifications for public mobile community

Is there a way to get notifications when a new question is posted on community? I don't want it for every time someone answers, but itd be nice to see when a new question is posted... Thanks!

Resolved! $20 unlimited canada talk and text plan

PC mobile has a $20 unlimited canada wide talk and text plan. Plans & Features - Prepaid | PC mobile I currently have both my parents on the public mobile $15 plan, but I have to constantly add minutes to their accounts.  The $25 plan for unlimited t...

Resolved! why is Public Mobile service NOT able to send text: Chinese Characters? how to fix it?

I sent a text in Simplified Chinese characters to someone in China last night. However, He can not receive it/Simplified Chinese characters. Instead, I sent a text in English, such as Hello,  he received it. Why? how to fix it. why is  Public Mobile ...

Resolved! Low balance auto top-up

I manage my mother's Public Mobile account.  She is currently on the $15 plan with 100 outgoing monthly minutes.  She probably uses 300 minutes monthly - so what I have been doing is manually adding 500 minutes every now and then.  But I have to chec...

Resolved! Rogers phone on PublicMobile network

Hi, I have an old Nokia phone from Rogers that I am trying to use with PublicMobile. The phone is unlocked, but doesn't connect to PublicMobile network. Does it mean PublicMobile and Rogers use different bands, and there is no way to use the phone? 

Resolved! Need transaction history for ported account.

Hi thereI require transaction history only for last 30 days for this account:  This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.  

Resolved! New ported number not working - Error 8UV1

I ported a number over from Freedom 3 or 4 days ago, but now when I try to call it I get error 8UV1 and no calls will go through to that number. I tried calling from another Public mobile friend's number and also from Skype but neither works. I have ...

Resolved! Help

Can log in or remember my pqnswer to security question  

Resolved! Used Phones from Public Mobile

Am I committed to using Public Mobile service if I buy a used phone from them or can another service be used?

Resolved! Autopay

My credit card is going to expire but cannot change to new date or remove the card. When I cancel Autopay sign out then sign in again it just puts the old credit card back in.

Resolved! Cannot call me

Transfered to PM from Rogers . I can call ,but they cannot call me.

Resolved! Negative experience with customer representative at kiosk

Last month I had a very positive experience when I worked with a customer service representative to set up 2 phones for my parents at my local kiosk. Last week, I had a similar positive experience with another customer service representative at the s...

Resolved! Using 500 Inter'l LD minutes

Hi,I have a monthly 100 min Canada Wide plan. I have the 500 min Intern'l LD bonus. If I call the US, what happens with my minute totals? Would it start deducting the 500 LD min? Would it start deducting from my 100 Canada wide minutes? Thanks