[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! International Roaming
I am on vacations in Mexico but I do not have data or can make calls. What can I do? Can I buy an add-on?
YET TO RECEIVE MY SIM
Hi! I ordered for my sim card on the 24th of December 2021. Kindly provide update
Resolved! Re: Certified Pre-Owned Phones: F.A.Q
I perchance a Cell used cell phone from you before Christmas and gave it to my son when he opened it it doesn't want to start and there is no way to contact you guys ? Can you help?
Resolved! Notifications for public mobile community
Is there a way to get notifications when a new question is posted on community? I don't want it for every time someone answers, but itd be nice to see when a new question is posted... Thanks!
Resolved! $20 unlimited canada talk and text plan
PC mobile has a $20 unlimited canada wide talk and text plan. Plans & Features - Prepaid | PC mobile I currently have both my parents on the public mobile $15 plan, but I have to constantly add minutes to their accounts. The $25 plan for unlimited t...
Resolved! why is Public Mobile service NOT able to send text: Chinese Characters? how to fix it?
I sent a text in Simplified Chinese characters to someone in China last night. However, He can not receive it/Simplified Chinese characters. Instead, I sent a text in English, such as Hello, he received it. Why? how to fix it. why is Public Mobile ...
Resolved! Low balance auto top-up
I manage my mother's Public Mobile account. She is currently on the $15 plan with 100 outgoing monthly minutes. She probably uses 300 minutes monthly - so what I have been doing is manually adding 500 minutes every now and then. But I have to chec...
Autopay Not Working
I've used the same RBC Visa Debit to pay for my service on Autopay for more than 3 years and now all of sudden the funds didn't draw this month.The card is valid and there's sufficient funds in the account, is anyone else having these issues?
Resolved! Rogers phone on PublicMobile network
Hi, I have an old Nokia phone from Rogers that I am trying to use with PublicMobile. The phone is unlocked, but doesn't connect to PublicMobile network. Does it mean PublicMobile and Rogers use different bands, and there is no way to use the phone?
Is there an Data outage? My phone can't connect
I have plenty of data, but just noticed that I am unable to connect to NETWORK. Call and Text work, just no Data
Resolved! Need transaction history for ported account.
Hi thereI require transaction history only for last 30 days for this account: This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.
Resolved! New ported number not working - Error 8UV1
I ported a number over from Freedom 3 or 4 days ago, but now when I try to call it I get error 8UV1 and no calls will go through to that number. I tried calling from another Public mobile friend's number and also from Skype but neither works. I have ...
Resolved! Help
Can log in or remember my pqnswer to security question
Resolved! Used Phones from Public Mobile
Am I committed to using Public Mobile service if I buy a used phone from them or can another service be used?
Resolved! Autopay
My credit card is going to expire but cannot change to new date or remove the card. When I cancel Autopay sign out then sign in again it just puts the old credit card back in.
Resolved! Cannot call me
Transfered to PM from Rogers . I can call ,but they cannot call me.
Resolved! Negative experience with customer representative at kiosk
Last month I had a very positive experience when I worked with a customer service representative to set up 2 phones for my parents at my local kiosk. Last week, I had a similar positive experience with another customer service representative at the s...
Resolved! Using 500 Inter'l LD minutes
Hi,I have a monthly 100 min Canada Wide plan. I have the 500 min Intern'l LD bonus. If I call the US, what happens with my minute totals? Would it start deducting the 500 LD min? Would it start deducting from my 100 Canada wide minutes? Thanks
Network Not Available-Asking for Sim Card
HelpMy Public Mobile network is no longer available. It was working well 2 days ago.Now it is asking for Sim Card which I did not remove.No access to serviceThis account was established over 10 years ago. Not registered
Resolved! I got my roommate to sign up to PM. I now see that they are not in my rewards "refer" section. 0
why didn't my friend show up as a reward for referring them ?They have been with PM probably for a about 6 months. Does that mean I lost that 6 months of rewards ? Please help ?
Resolved! Why is my Android phone using data?
I have a Umidigi A9 pro with Android 10.I'm super paranoid about products/companies ripping me off, so I have wifi and cell data turned off, cell data limit is set to zero, turned-of background data on all apps that I can find, and I have a firewall ...
Resolved! International minutes
Can I use international to call from US to can?
Resolved! Unable to cancel a port request: Rogers to PublicMobile
Hi All.- My original rogers company phone was an iPhone. I recently quit my job, but they allowed me to keep the phone number.- I bought a new phone/sim and registered it with publicmobile, I then transferred the rogers iPhone number to my new publ...
Resolved! Is there a max reward allowed?
I was wondering what happens if your rewards are greater than your bill? I have the lowest plan for 15$... so say I refer 4 friends this month @5$ each or 6 months, will I have a credit on my account for the balance or will it top off at 15$ and I'll...
Resolved! Referral numbers
How do I view the referrals / phone numbers that I have?Thank you!
