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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Self-serve page not loading

Hi,I'm trying to sign in to my account but the page does not load - just a blank screen. Same result on three different computers. Is the server down?

Resolved! Data Usage Notification

My wife is on the $15 plan that comers with 250MB of data. She has never recieved the data usage notification at 75% or 95% when she uses up her data. She does get other notifications when the monthly bill is paid. Is this normal or is something wr...

can't call or get calls

can't call or get calls with pm own 916 numbers? ported numbers seem to be working???? anyone know thje issue?

Porting a number from Telus

Trying to port my number from Telus which should be relatively simple but keeps getting this message We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...

Renew data plan before due date. HELP ME

I have run out of data 1 week ago. I have my money in my account but am unable to see that I can renew it before my date of renewal. I need this applied within the next hour before I have no free wifi. Please!!

Old promos possible?

Hi,My sister was interested in signing up with Public, but this was during the $5-$10 for 8 months promo. I guess I had told her about it at the tail end of the deal. Now that the promo has been stopped, she is less enthused about switching from her ...

activate website down

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

Resolved! My entire promo data plan is missing !!!

well, last month I posted the same question and got answers like "you used up your data"-that's why 2G+2G data isn't showing. And this time, at the beginning of my monthly plan, it's still not there, so i guess it's not been used up - but somehow my...

how does one cancel service?

HOW DOES ONE CANCEL SERVICE?

Resolved! How do I update my auto payment?

I lost my phone so I need to update my auto payment information and I dont know how.

Resolved! current plan has no text, new plans do

My current plan does not have text messaging but I would like it. I noticed all current plans now include this. How can I get that added on without incurring any more charges? If I have to switch plans, will I lose any bonuses I have?

Public Mobile is proud to run of the TELUS network

I got this email just now. It talks about how much Telus is spending on spectrum and upgrading to the next generation. Since this was targeted to PM customers, does that mean PM plans could see 5G soon, or at least a boost to full LTE? Fixing link .....

Resolved! Login

I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

Resolved! Bought an addon for the wrong account

I mistakenly bought a roaming adon for my son's account, anyway to cancel the purchase?

Resolved! Change Phone number

Hi,I know that we can change our Phone number from the Self-serve login. But is there an option to enable Call forwarding from the Old to the new number for few days (without paying for the Old number) ? Does Public mobile offer this kind of a servic...

Honor View 20 compatibility

Hi friendly people of the internet, just wanted to ask if the Honor View 20 is compatible with public sim cards, couldnt find it in the tool.Maybe one of you has some experience. Thanks in advance

Roaming data not working

I cant get my 2nd data Roaming plan to start working. I ran out of the 250 so bought a gig. I have reset the phone and removed the sim, also tried T-Mobile and AT&T networks. No luck. Had an emergency today and couldnt give AMA my location becaise of...

Does this phone work w/Public Mobile

Hi everyone,Looking to see if this phone works with Public Mobile; https://www.staples.ca/products/2959404-en-maxwest-uno-m6-3g-18-unlocked-phone-blackThanks in advance for the help!

New iPhone 11 purchased from apple - compatibility

Would a brand new iPhone 11 purchased directly from Apple be usable with Public Mobile?

No phone reception

not able to make or recieve calls as of todayWhat is problem

Resolved! 2 phones-same numper?

can I use the same number on 2 phones? if not can I get the same number on a new sim-card?

Can I use huawei kii l05 with public

Unwanted messages

Hi, I get messages from people wanting a hook up, is there a way to stop this?

Reset password

Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. C...

Text messages

How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"Can I opt to not receive these?

Activation of my phone

I had talked to freedom mobile, they agreed to release my phone number to public mobile. Please activate my phone ASAP, thanks

not getting rewards

it is shown in my payment that I due 7 cads to pay but each time on auto payment it deducts 8.05. I have $10 package in which I have $1 for friend refer and 2 cad on auto so according to that I should pay 7 and it is even showing me 7 dollars as bill...

Unable to send or receive sms

I just got my plan yesterday and sms was working fine for the first few hours. Then it stopped working and I'm not able to receive or send any sms messages. I went to the states this morning and as I crossed the border I got an sms but now back in Ca...

New activation but no service

iPhone 7 ported a number but no service. How long does it take? Been about 30 mins but still no service. Tried phone reboot, remove and reinsert SIM etc. No luck. Tried SIM in another phone and no service either. Login to my account and it says...

Newly activated SIM card, connected but no calling or texts

Issue is fixed. It started working. Thanks everyone. Just activated the SIM card on an unlocked phone almost an hour ago for a family member. Everything says activated and connected to the Public Mobile network but I can't call out on the phone and w...

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