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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70850 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73791 Views
  • 180 replies
  • 32 Bravos

Resolved! More Data?

Looking to upgrade my plan with just a bit more data…….ok with paying a bit more but are there any deals currently out there? Right now I have 8gb. Been a long time customer now. Thanks

SIXTY6 by • Good Citizen / Bon Citoyen
  • 2134 Views
  • 10 replies
  • 0 Bravos

Resolved! Invalid sim number

Hello. I recently lost my cell phone and bought a new one from Amazon.ca as well as a SIM card from Amazon. I previously had a phone with Public Mobile and intend to keep my number. The phone is an Alcatel Go Flip 3. The problem is that when I try to...

simardfa by • Great Neighbour / Super Voisin
  • 2344 Views
  • 10 replies
  • 0 Bravos

Resolved! I don't know why but my phone is blacklisted

Public mobile blacklisted my phone for some reason and now no matter what SIM card I put in I can't make any calls. My phone isn't lost or stolen, I've had it for three years and I've only been having this issue since a week ago. What can I do to mak...

H_omar by • Good Citizen / Bon Citoyen
  • 4986 Views
  • 16 replies
  • 0 Bravos

Resolved! sim card

I have a Blackberry Z30 (yeah, I know) that uses a "micro" sim card.Of course it doesn't fit in my IPhone XR. I believe it uses a "Nano" sim card.I need to keep my phone number, but need a different sim card for my IPhone xr.What is my next step?Than...

Bart104 by • Good Citizen / Bon Citoyen
  • 3190 Views
  • 16 replies
  • 0 Bravos

Resolved! Transfer a PM number to a different PM account

Is there a way to transfer a number (e.g. Number A) from one existing PM account to a different one (e.g. Plan A -> Plan B)? I was thinking I could transfer Number A to a pay as you go service provider before transferring to Plan B.  Appreciate any h...

atyxiao by • Great Neighbour / Super Voisin
  • 2162 Views
  • 11 replies
  • 0 Bravos

Resolved! Unable to Get Voicemail working

I recently activated my wife's phone and I'm getting Unknown Error message when attempting to access Voicemail. Tried long-pressing 1 and same error message. Did I miss a step setting up the phone?

Koombassi by • Model Citizen / Citoyen Modèle
  • 5134 Views
  • 19 replies
  • 0 Bravos

Payment not showing on my account

I just made a $15 credit card payment to top up my account, but the account balance still shows $0.00. Where has the payment gone?

EsterML by • Good Citizen / Bon Citoyen
  • 656 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim Card switched to a new phone and issues

I have been with Public Mobile for many years and today needed to switch my phone after an incident with my kids and bubbles (to a used phone- Samsung Galaxy J1). I was told it was unlocked and had been tested. After removing my SIM card and placing ...

Happywishes by • Great Neighbour / Super Voisin
  • 4434 Views
  • 9 replies
  • 0 Bravos

Resolved! Mobile data

When i turn on my mobile data, still i am not connected to internet. How can i fix this ?Tnx

Dan009 by • Great Neighbour / Super Voisin
  • 1463 Views
  • 5 replies
  • 0 Bravos

Resolved! Money on my account

How do I use the money on my account using self serve?

Tricia_23 by • Great Neighbour / Super Voisin
  • 1411 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

Why am I getting texts saying I've used 75% of my data when I just added 3Gb and when I go to my account it says I've only used 502/3052 of my data my network says koodo I can't call *611 to add funds to my account it says outta service so I have to ...

Scotiagirl by • Great Neighbour / Super Voisin
  • 1417 Views
  • 5 replies
  • 0 Bravos

I AM UNABLE TO REGISTER FOR AUTO PAY WITH MY CREDIT CARD

Hello all, I have tried a couple of times to set up my auto pay with my credit card info, RBC card to be precise but I keep getting this message after filling all the fields and clicking register, "Unable to process transaction. Sorry, your credit ca...

billyadeak by • Great Neighbour / Super Voisin
  • 2387 Views
  • 5 replies
  • 0 Bravos

Resolved! 1000 minutes to the US

I just added 1000 minutes to the US for $15.00 I can call and receive calls from the US - wonderful! How do I see this on my account? How do I see how many minutes of these 1000 I have used?  Under accounts payments it just shows the $15 as spent for...

isprof by • Great Neighbour / Super Voisin
  • 939 Views
  • 3 replies
  • 0 Bravos

Resolved! No service activated sim card

My account is activated and still won't give me any reason to why it's not working ,No Data No Service   

TyroPyro by • Great Neighbour / Super Voisin
  • 1967 Views
  • 4 replies
  • 0 Bravos

Resolved! How to remove international minutes add on?

Hi,I bought 300 minutes international call for 15$ add on this month. I don’t need it anymore. Will it still be on my add on next month? Or it’s a one time thing that doesn’t renew? If it renew next month, how do I delete/remove this add on?thanks,na...

nstarakki by • Great Neighbour / Super Voisin
  • 1913 Views
  • 8 replies
  • 1 Bravos

Resolved! Voicemail

With my previous provider I would get a text message to notify me that a voice message was waiting for me. Can I get that with Public Mobile?

BruceEveleigh by • Great Neighbour / Super Voisin
  • 3699 Views
  • 11 replies
  • 0 Bravos

Add-on trouble

Bought $15 Cam/US longdistance add-on Sept 18, funds deducted but no minures added, can you help

MP11 by • Great Neighbour / Super Voisin
  • 985 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Plan change

I have a plan change set to Sept 27th for the $25 plan, upgrading fron the $15 plan. I noticed in my account that I am currently getting 2GB of promotional dats. will i lose this promotion by upgrading my plan?

jaredlph001 by • Good Citizen / Bon Citoyen
  • 1329 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone transfer

I am transferring my digital phone number from Primus to Public Mobile. I started the transfer on Thursday morning. I called my previous provider Primus, and they said that Public Mobile has to complete the transfer of my phone.Could  you please comp...

lotuslyric1 by • Great Neighbour / Super Voisin
  • 2382 Views
  • 9 replies
  • 0 Bravos

Incoming calls issue

Hi there,Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another...

KrasimirIliev by • Great Neighbour / Super Voisin
  • 1535 Views
  • 8 replies
  • 1 Bravos
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