[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Cant Access my voicemail
I am unable to access my voicemail, if i hold down the 1 keypad it just says the number you have dialed cannot be reached please try again later. I didnt port numbers or anything. Its really annoying
Resolved! Lost access to PM Account; Please Help!
Lost access to my Public Mobile account and forgot which e-Mail I used for it. How do I change the e-Mail/password associated with my account so I can add data to it? Thanks,Stephanie
Resolved! December 2021 Reward Refer a Friend and Get $5 Off Each Month for 6 Months
I referred a friend who started using PUBLIC SIM card from 30Dec2021. I can see my $1 referral in my account. However, there was a deal that if you refer a friend and the friend activates SIM by 31Dec2021, you get $5 off from your monthly bill for th...
International minutes
I haven’t used any of my minutes yet it’s showing I’ve use nearly the whole amount????
Resolved! International calls
I have enabled the calls to UK paying $15 but it doesn't allow me to make the call. I dialed the number correctly. It should be dialed as 011 44 (0) 22 xxxx xxxx according to public mobile. Still, they do not allow me to connect. This is a very impor...
can't place call due to limit reached, but actually not
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?
Resolved! US roaming
I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...
Resolved! New Phone!
So a couple months ago I took the huge step and replaced my very aged Samsung S5. I ended up with a moto g play (32gb) 2021 edition. (Less than $200) For the most part I’m over 85% happy with it. (Yes yes, it’s already complaining about space requir...
Resolved! Rogers Landline to Public Mobile
Hello Hopefully I did this correctly. I did the mistake of cancelling my account before transferring the number. I did check and no one has taken the number.is there a way anyway to get my number back?we had that number for 30+ years.
No wonder people complan regarding submitting a ticket!!!
Tried to submit a ticket. Nothing major, just a question regarding new feature(s). And it was a total failure!Asked by system to verify myself; two option - by account credentials or by PIN. Nothing worked.By credentials got this PIN option returned ...
Do not receive calls from 1 particular ph number
Hi i am not able to get calls from 1 particular # of my family member, i checked the blocked calls list, it's not in it I was getting calls till Dec 16th, 2021 but since then I stopped receiving it, it goes to the VM and does not ring at all.please i...
Resolved! account
my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant lo...
Resolved! add ons purchase for three month
Hi I am travelling to the U S for a period of three months and I wonder if I can buy add-ons one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha
Resolved! Referral $30
Hello i referred new members in December but I did not get the referral code. Can someone help me
MUTE - what is does exactly?
Playing around I clicked Mute on one of posts and got this: What this Mute does? Can I un-Mute it if needed? I can still read all messages in a 'muted' tread and Unsubscribe is available.
Resolved! I got an iPhone 8 in the shop here a couple months ago. Battery is failing. How long does it take ?
got my phone a couple of months ago, it said 85% battery health. a little disappointing but anyways now I am getting this random shutdowns that says it is because the battery isn't able to deliver full juice or something with a warning that my phone ...
Resolved! Need to change email on file - Can't verify to send ticket
Hi all, I'm retiring soon and need to change the email address on file from my work email to my personal email. I tried to create a service ticket to get this done since I can't find an option to do it myself in My Account. The problem is I can't ve...
Voicemail Error
I’m getting an error when trying to access my voicemail from my phone.. it will not connect
Resolved! Not able to submit ticket
Hello All - I am trying to submit a ticket to reverse my payment (as I made a wrong add on purchase) but I am not able to submit the ticket. Its asking to authenticate either using my account credentials or by providing additional info about account ...
Resolved! Why isn't AutoPay tracked as a recurring bill payment?
The credit card I use on my AutoPay gives me rewards for recurring bill payments. PM AutoPay is the only service that does not get recognized by my credit card as a "recurring bill payment" type, even though all other services I use it for are correc...
Account temporarily suspended; but I'm on automatic payments
Why? Same with my husband's account. PM is becoming an unreliable hassle. Trying to get the problem sorted by ticking boxes just doesn't work.
How do I mark PM customer as a 'Friend'?
It might be silly question but with redesigned Community forum it seems I cannot find a way to mark somebody as a 'Friend'.Anybody figured out how to do that? I stumbled upon how to manage Friends, though... and.. now I cannot find that either???
Need Help changing PIN on sim card
Hey, I ve been trying to submit a ticket now for a couple days with no luck. It will not verify my account when asked even tho I can login and my account details correct. So I am coming here to see if I can get help. I had to buy a new phone, and I g...
Resolved! 2 gig promo code didnt take
I was using online help getting my account set up last night and the help pasted the operating hours and when I finally got every thing entered including the promo code, it all got accepted except I didn't get my 2 gig bonus. It was a large motivatin...
Resolved! Auto pay
My credit card pays 4% cash back on recurring payments but only 1% on manual payments. My payment isn't designated as recurring (to Visa) by Public Mobile. Can this be changed?
Resolved! Activate new SIM card on account
I lost my previous cell phone, so was directed to suspend my service until I received my new SIM card. I now have the card. Wondering what to do to activate it in another phone but to still have same phone number as before. To transfer phone number? ...
Resolved! Bill Reminders
Why do I receive a bill payment reminder when I have a $75 credit?
Resolved! Submitting a ticket does not work
How can I get in touch with customer service other than submitting a ticket because the service isn't working? Thanks.
Resolved! Payment
How can I change my credit card info on my account?
Resolved! Mistake while activating
Hi, new here and already need help.Wrote in wrong MIED (or MEID, don't remember) while activating. Got a text message (last night at 5:00) saying someone will get in touch with me shortly. Still waiting. Can I do something about it? Thanks.
