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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Robo Callers, Spam Callers and Spoofing

Resolved! Robo Callers, Spam Callers and Spoofing

Hi PM, I am getting frustrated with robo callers, scammers, cra robo scammer calling me, I have received over 5 calls today and it is only 3 pm... I also have someone spoofing my number and I have angry people calling me back thinking that I am the s...

Resolved! Cant get into my account cause i changed my email what can i do i did a new account not working help

Resolved! Worst phone service

I been trying to reset my password so I can pay my bill for the past three hours and have not received a email to do so Even after searching my spam and junk nothing at all from Public Mobile

Resolved! Bonus 1 gig for 6 months, Did Not receive, what to do.

Hello AllI signed up for the between June 23-25 for the bonus, got the reply email. I bought and registered the SIM yesterday on July 8th, the $25 plan, but the bonus is not showing in my account.Please advise. (yes, I used the same email to register...

Resolved! Robo caller using my phone number

I just found out that a spam robo caller is using my phone number as their call display number. I've had a couple angry people calling me so far. What should I do?

Voice mail not working

HI, Just changed my phone over to Public Mobile. I have tried to reset my network but nothing seems to work. Even when I dial 1, nothing happens. I have the 25$ plan. Can someone help please? My voice mail is important because i'm job seraching at t...

Running out of minutes

Hi there,My daughter has a phone plan that says it is unlimited talking minutes but she is often unable to make a call. Does anyone know why this would happen?

Resolved! Accidentally renewed rather than upgraded

Hi I currently have the 8 Gig monthly plan. My roommate is also on Public Mobile and wanted to upgrade her current plan from 2 Gig to the 8 , like mine. She paid $50 for the 8 - or least she thought she did - and assumed it was upgraded , but she d...

Resolved! Port a number

Hello, I recently activated my account I have not inserted the SIM card but wondering how to port my number from Rogers. My account with Rogers is still active. Thanks

Vouchers on sale

Did you receive your notice from CCS that PM vouchers are on sale right now? They are. Just got 2.

Incoming calls not working

Resolved! Incoming calls not working

I recently got my sim and switch to public mobile yesterday and everything works but I can't receive any calls. I transferred my number. What can I do?

Private Number Coming up on only one Number ????

I have a Moto Z android phone.Am a volunteer driver for a non profit agencyPhone display comes up as Private on incoming call .from agency.Everything good at their end.I had their staff call their personal phones from company and all have reported th...

Resolved! new phone

I am getting another phone a Motorola Moto E5 play hope that I can use it here , can I just swap my sim to new phone oe do I need a code to make it work

Moved, no service

Hello, I moved from the Sunshine Coast in BC to Vancouver island in Shawnigan lake area. I don’t have any service here now. What do I need to do? Do I need to change my number? Is there service here ??? PleAse help

Cannot transfer (port) phone number from Virgin Mobile

Hello, I am trying to set up my new phone and I cannot transfer, or port, my old number. I am currently with Virgin Mobile on a pay-as-you-go plan. Should I follow the same procedure noted for Koodoo users? That is to say, choose a new number now ...

New public M sim card activation keeping former public mobile ph number

Resolved! New public M sim card activation keeping former public mobile ph number

Hello,My former Public Mobile sim card is not working, therefore I bought a new one, now I wonder How can activate the new sim card keeping my former public mobile phone number?Thanks

Sending international text

Hey, I am trying to send an international text using the regular format to Malaysia, +601xxxxxxxx. Although the message indicates as delivered but the opposite side does not receive text still.Am I doing it wrong or is there certain code needed to be...

New Number

Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile. My Rogers account is still active. I have not inserted my new SIM card with public Mobile into my pho...

Missing -Get a free 1GB data bonus for 6 months

Hey PM community, I did register an email address between June 23-25 and activated a new line in July 3rd on the $25 plan. The offer was Get a free 1GB data bonus for 6 months. Until today July 9th no promo applied. Not even sure how to escalate this...

Resolved! Data Not Working

I upgraded my plan from $25 to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?

Resolved! PUK code

I need this code to get into my phone number reset pin

Resolved! Clarification on domestic (within) Canada long distance

Good Morning,I have received my SIM card and expect to receive my new, Public Mobile compatible, phone today or tomorrow (Friday). I am considering the $35/month plan with unlimited talk and text within Canada. Also, because of extended family in t...

Resolved! June 23, 2020 email promotion.Register a new email.Open the account beforeJULYto get 1GBextra 6month

I received an email from Public Mobile. The promotion was register an email. Then open a new account for the $25, $40 plans and get an extra 1GB data for six months.. I did that for my daughter. We opened a new account for her on June 23, 2020. ...

Resolved! Paying for account activation

HiI have just moved over from new zealandit doesn’t seem to accept my visado you have to have Canadian visa to pay or other there any alternatives?