Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
What to do?Hello,I have received notification on my phone on Jan 1 , 2022 that my payment was done and my plan was successfully renewed.The credit card was charged on 31 December 2021 for the monthly payment.Today my phone was disconnected saying I h...
I have a defective SIM card that I purchased from Walmart. I tried it in 3 different phones and it says no SIM. Walmart advised that SIM cards are not returnable and I would have to deal with PM. What is my next step?
I have been receiving what I assume are automated calls every 30 seconds since 9 AM this morning. My phone is basically unusable. My voicemail fills instantly.While I have used my iPhone settings to block/silence these calls this isn’t really a reaso...
I used to much data towards the end of december (after paying $50 plan december 4th) so added another $50 on december 30 and used $20 as an add on. It was stated I owed $30 to renew my plan for January. I added the $30 today and it indicates my balan...
Hi there, My plan recently got de-activated due to late payment. I just made my payment. How long will it take for my plan to be re-activated again? Thank you!Xing
I need to update the expiry date on my credit card (new issue has the same number).When I click on Manage AutoPay on the top page under the Payment tab in my account, it shows the correct current card info, but the only button below it is "Remove Aut...
Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. David xxxxxxxxxxxxxxxxxxxx Edit by Dunk...
I overpaid by accident on December 21 and I still have $50 balance in my account. On top of that, a payment of $51 was taken out on December 30th and yet my phone shows that I used 100% of my data. What did I top it off for if it is showing that I ...
Hi and Happy New Year everyone! I just recently added additional data to my new and current phone plan. Will it be effective after my current data is over?
I bought the $ 50 Plan unlimited CAN/US minutes and 10 gb of data. There is nothing under that plan that states this is ONLY for Canada on Telus lines. Most cellular providers have a monthly US plan. I thought I was buying that for Arizona since we ...
I just signed up for the $35 plan last week and entered the 2GBBonus at sign-up. On my self serve page it says that the 2GBBONUS is ‘one-time’ but I thought it was going to be on-going every month as long as I stayed with PM. If I am right how do I f...
Hi, I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-activate-account/td-p/658697. I was told my phone number was held until I a...
I purchased a new months payment via a recharge code xxxxxxxxc with an order number Xxxxxxxxcx. The same way I set this plan in the first place. I have been told this was excepted but Now my plan is cancelled why
I am currently in the USA and had to purchase the talk/text $15 addon so I can use my phone here as my previous addon expired. They took my payment this morning however the addon is still not showing in my account and I am not able to make/receive a...
Hello there, I have an issue with a "minutes" used issue. Since Jan 1, the phone says that I am out of minutes. Granted, I have only 100 outgoing minutes on my plan, but since Dec 1, even rounding to the highest portion of a minute, only 19 minutes...
New to PM. Everything went "smooth as silk" thanks to your postings in all the topics. So helpful in preparing to activate and since.I look forward to becoming more savy so I can help others in turn.
