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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76249 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76941 Views
  • 181 replies
  • 32 Bravos

Resolved! Did not receive holiday referral bonus

I had a successful referral in December, and have received the $1 reward monthly, however the additional $30 ($5/month) that was promised for a referral in the month of December is nowhere to be found on my account. Please inform. 

RyanP by • Great Neighbour / Super Voisin
  • 866 Views
  • 2 replies
  • 0 Bravos

Resolved! Hold for 6 months

Good afternoon,  I am about to leave in Canada and I am out of Toronto for 6 months. I was wondering if I could keep my phone number not to pay for monthly fee. I was told that I could hold my account for around 3months setting up not to pay or delet...

minjungkang by • Great Neighbour / Super Voisin
  • 2846 Views
  • 15 replies
  • 0 Bravos

Resolved! SIM network unlock NCK

My wife just signed up and needs SIM network unlock NCK to get started.  Does that come from her prior carrier?

Pipcan by • Great Citizen / Super Citoyen
  • 1511 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot make payment (EDITED)

Was trying to submit a ticket, put my info in one more time just to refresh my memory on what exactly the error message was and it worked! Not sure what was different this time, but I appreciate all the responses! Thank you so much everyone!!   I'm a...

She's Back!!

Everyone's favourite phisherwoman is back to beg for funds to reactivate her plan, buy a sim card or replace her phone depending on this month's unfortunate series of events. Whatever it is don't be sucked in by SarahMulder289's latest con game or an...

Not able to add payment

My account has been suspended, I have money on my card, but every time I go to reactive account make payment of amount due it says your account already has enough balance but the balance is $3? I don't get it.

Resolved! Friend referral

At what step is the friend referral code asked for.  I started to set up a friend for a new account but haven’t seen yet where to enter the code

Pipcan by • Great Citizen / Super Citoyen
  • 2024 Views
  • 10 replies
  • 1 Bravos

Resolved! Community Rewards

Hi, I don't really understand how the community rewards work? Is it like a points system and if you earn enough, you are eligible for the rewards?And secondly how do you earn points or the rewards?

Resolved! Public Mobile App

Hello Public Mobile Community, I was wondering if anyone has any information on wether Public Mobile will be releasing a mobile app for Android or iPhone, as it would be easier and faster than always longing onto a browser. Thank you, Rachid

r_chehade by • Good Citizen / Bon Citoyen
  • 4236 Views
  • 22 replies
  • 1 Bravos

Resolved! upgrading plan

If I upgrade my plan do I lose all my bonus long distance minutes from my existing plan? Thank you!

Karin2 by • Good Citizen / Bon Citoyen
  • 1744 Views
  • 5 replies
  • 0 Bravos

Resolved! 2GBBONUS

My friend activated public Mobile $35 per 30 days plan on December 18, 2021. His plan is not showing 2GBBONUS per month and not 500 intl mins and not even 2gb data one time promotion.

malik_msh by • Great Neighbour / Super Voisin
  • 1825 Views
  • 5 replies
  • 0 Bravos

Cs_agent

Duplicate thread

Resolved! LD Holiday Bonus IN US?

Hi, I'm in Canada and activated the holiday bonuses - long distance minutes and data.I'm flying to Hawaii tomorrow and would like to be able to receive calls there.Does the 500min free Long Distance calling Add-on only work if calling or receiving ca...

ca by • Good Citizen / Bon Citoyen
  • 1077 Views
  • 3 replies
  • 0 Bravos

Resolved! Payments

I need to update my credit card

paulhendrie by • Great Neighbour / Super Voisin
  • 2864 Views
  • 7 replies
  • 0 Bravos

Resolved! I want to transfer my PM phone number to Fido

hello! i want to transfer my PM phone number to Fido and they made a request for the transfer that i should approve but i am not receiving the SMS to approve it. I have cancelled my PM plan and i don’t want to pay more to make the transfer! Is there ...

Anikolarova by • Great Neighbour / Super Voisin
  • 2295 Views
  • 9 replies
  • 0 Bravos

Resolved! New referral

The ongoing reward for a referral is $1 off per month plus $10 off for referred customer.  The more the merrier promotion is $5 off per month for 6 months.  Are these two promotions cumulative?

Pipcan by • Great Citizen / Super Citoyen
  • 854 Views
  • 2 replies
  • 0 Bravos

No service on my phone.

“No Service “ showing on my phone since last night and tried restarting,took out and reinstalled SIM card but still not working. 

Nelson44 by • Great Neighbour / Super Voisin
  • 3689 Views
  • 24 replies
  • 0 Bravos
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