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Changed number

Betyourlife
Great Neighbour / Super Voisin

I just discovered my phone number changed and that wasn’t my wish, so how do I get my old number back?

 Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

HALIMACS
Mayor / Maire

@Betyourlife 

 

You will need to request this of the Customer Support Agents.

 

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

EDIT:   If you are a newer customer to Public Mobile, it's possible the change occurred as a result of a porting error when moving your number from a previous provider.   If this is the case, and you didn't respond "YES" to the port authorization request when moving to Public Mobile, you may have been assigned a new number.   If your OLD service account is still active, the CSA's can help to re-initiate the port.

View solution in original post

4 REPLIES 4

HALIMACS
Mayor / Maire

@Betyourlife 

 

You will need to request this of the Customer Support Agents.

 

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

EDIT:   If you are a newer customer to Public Mobile, it's possible the change occurred as a result of a porting error when moving your number from a previous provider.   If this is the case, and you didn't respond "YES" to the port authorization request when moving to Public Mobile, you may have been assigned a new number.   If your OLD service account is still active, the CSA's can help to re-initiate the port.

darlicious
Mayor / Maire

@Betyourlife 

Have you had that number for a long time? Did you recently ported it in? Do all of your other services work? If you have had this number for a long period of time and have not recently activated or ported the number in and it has just randomly changed then you need to contact customer support.

 

Can you still recieve incoming calls from your normal  contacts using your old number? Has your plan changed?

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

BKNS27
Mayor / Maire

@Betyourlife 

Did you reply with YES on the SMS text while porting over your old number?

This is a crucial step in the porting process.

You will need to contact a PM CS_Agent by clicking on the envelope icon and they will look into it for you.