[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to port out number on lost phone?
Lost my phone. Wanting to port out number. How do I do this? Unable to receive validation/confirmation request from PM.
Resolved! Transfer
I would like to transfer my number to Fido may you please confirm
Text saying that I am out of add on minutes - but actually not according to my account
Hello, I was on the phone yesterday on a long distance call when I heard a text coming in. The text told me that I only had 10 minutes left of US calling. Then I got another text saying that I had run out of minutes. (I was still talking on the phone...
Cell number not ported from old carrier
I need to submit a ticket
How can I Receive my Monthly or Annual Payment Receipt?
For tax filing, I need to keep my monthly/annual payment receipt history. Can I download such history as PDF file from my online Public Mobile account?
Is it free to answer calls abroad? (outside Canada)with the plan 15$/month?
Is it free to answer calls abroad? (outside Canada). with the plan 15$/month?
Bonus SIM Card not arrived....
After buying a SIM card I was later emailed.... "Thanks for your order on 01/19/2022.Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands! If you share it with a friend or family member, you’ll ...
Resolved! Changing Auto Pay Card
I couldn’t see any option to change the auto payment card online. Os there any way ?
I can hear callers but people can't hear me intermittently
Hi So I have iPhone 12 Pro Max and I have tried blue tooth same problem I can hear people they cannot hear me but when using magic jack app no problem I took out the sim and put it back it resolved the problem temporarily but came back so it seems a ...
All calls are diverted from my number
All incoming calls are diverter to another number ? Despite of disabling on my current phone. ? Recently I ported my existing
change email address
How can i change my account email address?
US Data add-on
When I add-on a US data package, can I do it when the phone is already in the US? or must I do it when the phone is still in Canada?
promo code 12GBBONUS
I got an email yesterday from Public mobile stating an offer to get 12GB bonus on my plan for 12 months for any new plan activated $25+. Looks like a legit public mobile email; but the code didn't work when I tried activating a new sim and creating ...
Long Distance
I have these two options on my plan:1. Free Holiday Giveaway: 500 min INTL LD incl. CA & US2. 500 one-time Int`l LD bonus Does either one of them include calling to France?
My data is not working
I ran out data a couple of days ago, since my next cicle was coming soon, I decided to wait a few days without internet. However, two days before the new cycle started I needed internet, so I decided to pay in advance and even improve my plan. I paid...
How to buy a plan using current balance on self serve?
unable to select a plan using my balance on my account
Account suspended
I got a new credit card and entered the new information on my account. I also added payment to my account , but still says that my account has been suspended.. I would like to continue using public mobile with same plan that I currently have. ...
Resolved! Puk code needed.
I messed with my sim card lock and now my sim card is locked. Need puk code to resume service.
Resolved! Transfer from FIDO to Public Mobile - I can't receive incoming calls
I transferred from FIDO my number to Public Mobile on a new iPhone over 3 business days ago. Unfortunately, I can not receive incoming calls on the new iPhone. When someone calls me, I get the following message: "customer is not available...". I have...
Resolved! Purchase Canada Long Distance Add-Ons Minutes to Philippines
Hi folks, newbie in this community! I would like to ask is there anything I need to do after I purchase an add-on for minutes to Philippines? Do I have to activate something or it is ready for long distance call as soon as I purchase the add-on minut...
Resolved! Lost phone
Hello i ordered a phone Sumsung A12 to replace my phone and it got sent to UPS in Calgary and they returned it to Sender because they dont like P0 boxes. I expected it to go through Canada Post. How can i either get my new phone or get my money back
Resolved! How I get the credit after I activated my account?
I was referred to by my friend but the person at the kiosk didn't ask for the referral code, and I totally forgot to mentioned about it. Is there a way for me to get it afterwards so my friend get the points and I the one time credit? I did the porti...
Resolved! SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022
According to an email from Public Mobile, my SIM card was sent out on Dec 2, 2021. Estimated delivery date was December 21, 2021. I actually forgot all about it until seeing its charge on a PayPal statement. It is now February 7, 2022 and it's still ...
Resolved! Activate
WHY DID I REFER MY MOM JUST SO THAT HER PLAN WONT ACTIVATE OR EVEN WORK. She even put the amount owing and it wouldn’t activate we have topped up again and it doesn’t actually “top up” it sits in the account only collecting more money, WE NEED HELP
Resolved! Messages
I am receiving voice messages from what I believe are blocked numbers. Why does this happen?How can I turn off voice messages completely?
Sim card
My sim number is invalid
Galaxy s21
I have a Samsung Galaxy s21 Ultra and a couple of weeks ago it suddenly dropped my connection. Tried everything imaginable to get it back-up to and including a factory reset-but no luck. The sim works in other phones so it it not a sim issue. Tried m...
