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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53146 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61184 Views
  • 186 replies
  • 31 Bravos

Resolved! No Data Available

hello, I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + ...

Choudhury by • Good Citizen / Bon Citoyen
  • 2796 Views
  • 19 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

My Dxx xxxxxxxxxxx I transferred my phone number xxxxxxxxxxx from Freedom mobile to Public mobile but cant receive calls. I called  Freedom mobile and I was advised to tell you to request another transfer request of my phone number again so that I ca...

Bataringaya by • Great Neighbour / Super Voisin
  • 716 Views
  • 1 replies
  • 0 Bravos

Resolved! I can’t log into my account

I can’t log in with my user name and password.  I want to be able to pay with my credit card, but can’t get into my account to do it.  Your webpage keeps freezing up every time I try.  I’m very happy with the plan, but have BIG problems with your sys...

Heide63 by • Good Citizen / Bon Citoyen
  • 2537 Views
  • 17 replies
  • 1 Bravos

Setting Up Email on New Phone

I just bought a new phone, the number already existed. The guy at the store said to call the number from the phone to set up email. I did. The voice said to enter my password. I put in the same one I use for #611, which works. But the voice said the ...

ThisIsMe2021 by • Good Citizen / Bon Citoyen
  • 2843 Views
  • 22 replies
  • 0 Bravos

Resolved! new phone number is not working

hi, i helped my father to active new phone number and i already paid for 9 months but still can't use it. please could you help me to check it. 

chloezhang843 by • Good Citizen / Bon Citoyen
  • 3098 Views
  • 16 replies
  • 0 Bravos

Resolved! Activation

Hi everyone! I just activated my sim card (with a new number, not a transferred one) and inserted it into my phone but still "No Service" is showing. Does it normally take time to be usable? What should I do now?

Erfanrahbari by • Good Citizen / Bon Citoyen
  • 3352 Views
  • 21 replies
  • 0 Bravos

Resolved! Automatic promo didn't apply

Hi there! The day I activated my account (January 16th), there was a promo for the plan I wanted (2,5 GB) at 28$. I had to take the 35$ plan and I would have an automatic 5$ off every month and 2$ off for AutoPay. I also used a referral code from a f...

claralleblanc by • Great Neighbour / Super Voisin
  • 872 Views
  • 2 replies
  • 0 Bravos

Resolved! No receiving SIM card

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery? thank you

franciscotn by • Great Neighbour / Super Voisin
  • 1166 Views
  • 6 replies
  • 0 Bravos

Resolved! New referral and bonus code issue

A friend passed (PM customer 2+ years) along with a link, and code for a new referral however, the link took me to a general PM page (instead of Account Set-up), also the code did not work to my disappointment on the account set-up page, while in-sto...

jojo9 by • Great Citizen / Super Citoyen
  • 1339 Views
  • 6 replies
  • 0 Bravos

International call to china not connecting from one of my phones

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was ab...

foxman by • Great Neighbour / Super Voisin
  • 2433 Views
  • 5 replies
  • 0 Bravos

Resolved! Need to blacklist my phone

Hi I lost my phone Jan 21/21, and after reporting it lost/stolen with the cops, advertising in lost & found on both Craigslist & Marketplace as well as notifying local pawn shops, I can see that its not coming back. Yes I put my PM account on hold to...

seekhunt by • Great Neighbour / Super Voisin
  • 1350 Views
  • 3 replies
  • 0 Bravos

Resolved! Billing

Is there a # where a live agent will talk with you to resolve a billing question. This is very frustrating.

KappyD by • Great Neighbour / Super Voisin
  • 1256 Views
  • 4 replies
  • 0 Bravos

sms usage really wrong

My sms usage shows that I have made 36 outgoing text messages at exactly 12:22 Feb. 19 to the same person. I check my phone for that date and I have 2 outgoing messages to that same number but at 9:46. Why would this happen?

breadna by • Great Neighbour / Super Voisin
  • 1063 Views
  • 5 replies
  • 0 Bravos

Blatant Price Manipulation by Public Mobile

I just wanted to come on here and express my disgust in regards to PM's latest promo. Claiming to offer a "$5 discount" across plans when in reality the plans itself have been jacked up in price by $5 and offered for the same price as before. This is...

PM151 by • Great Neighbour / Super Voisin
  • 2335 Views
  • 13 replies
  • 4 Bravos

Resolved! Re: Phone isn't accepting incoming calls

I transferred the service to Public on Tuesday, it still does not allow inbound calls stating that I am not available. All other services work

JM68 by • Great Neighbour / Super Voisin
  • 750 Views
  • 1 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I’m a beginner.. don’t use my phone much. The problem I have is my voicemail.I have never set it up that I know of. Anyway when I go in it asks me to put in my code followed by #. I do that and she comes back in and says, put in your password followe...

Woodman6 by • Great Neighbour / Super Voisin
  • 791 Views
  • 1 replies
  • 0 Bravos

Resolved! Dropped calls after 10 minutes???

I made a call yesterday, around suppertime, to another mobile number in my same city. After 12 minutes, I heard 3 short beeps, then the call dropped.   I called the number back, and after 10 minutes (close to 11 minutes), same thing.   3 short beeps,...

crustylady by • Great Citizen / Super Citoyen
  • 2872 Views
  • 9 replies
  • 0 Bravos

120$ 12gb lte / 90 days (-21$ rewards)

Hi everyone, with the fall 2016 plan.  We used to receive koodo offers like crazy to get us to "upgrade".  I feel this grandfathered plan is still am awesome deal.  Have any of you migrated or are the rewards keeping you here.  For a 3+ year old plan...

empyr3al by • Good Citizen / Bon Citoyen
  • 2271 Views
  • 14 replies
  • 1 Bravos

Resolved! Funds did not top up

Hello I am having trouble. I used a voucher to add funds to my account. There was no error and seems to have taken successfully. However my funds on my account have not increased and the voucher is now reporting invalid.

th3count by • Great Neighbour / Super Voisin
  • 1144 Views
  • 6 replies
  • 0 Bravos

Resolved! Minutes

If I run out of in plan minutes will I still be able to receive incoming call and text? 

Bear2 by • Great Citizen / Super Citoyen
  • 1664 Views
  • 8 replies
  • 2 Bravos

Resolved! wanting to activate second phone

Hi I bought 2 phones   I got one activated  but it will not let me activate 2nd one  says have to use different email    Please help  Thank you 

sherri8 by • Good Citizen / Bon Citoyen
  • 1252 Views
  • 5 replies
  • 0 Bravos

Resolved! sim card error

I completed activation with full payment, but got a message from my phone: "failed to read data, network or sim card error." Anyone can help please? thanks

minliu by • Great Neighbour / Super Voisin
  • 758 Views
  • 3 replies
  • 0 Bravos

Non-Credit Based Payment Options/Autopay Registration

Public Mobile's prepaid service allows for almost anyone the ability to access an affordable cell phone plan without the need for credit score checks or jumping thru hoops that many other providers require especially if its postpaid service. Vouchers...

Resolved! Texting &/or SMS

Are SMS &/or texting one in the same, what's the difference?

jojo9 by • Great Citizen / Super Citoyen
  • 893 Views
  • 3 replies
  • 0 Bravos
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