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Resolved! Lost Phone no account set up

I have a SIM card that was lost before an account was set up for it. I am being charged by public mobile and don't know how to go in and cancel the sim card. When I try to set up the account it wants to send a confirmation number to the phone number ...

Resolved! Lost SIM card

Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.

Resolved! Puk code

How do I get a puk code to use my new phone with my sim card

Resolved! Travel with Public

Looking to travel to Central America, just wondering how Public Mobile is out of Canada? 

Resolved! I am a new customer joined PM 2 days ago, can I refer another person to get the refer bonus? thanks

Resolved! Long Distance calls and texting

Hi all I am going to Las Vegas in Sept 2022,what do I need to purchase to use my phone to call back home to Canada or text back home?Do I need a roaming pack to? I want the biggest I can get so I don't go over minutes and can't use my phone. I'll als...

Resolved! is iphone 13 compatible with Public Mobile?

is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.

Resolved! Used all my minutes and purchased the wrong add on

I thought the add on would allow me to get my phone connection back.  I misunderstood what an add on was.  How can I have access to my phone for the next week before the automatic payment kicks in?  Thank you

Resolved! account suspended, active credit cards on file, *611 says balance zero

I am out in the bush and isolated. I have 2 credit cards on file. Account suspended for 2 days. I called *611 and the message said my balance was zero, so I don't think I owe anything. Since account was suspended I can't check banking or credit cards...

Resolved! Charged for service, service not provided.

I paid for the 10-day US roaming several times while in the US. Half the time I paid for this service, it would not work. They day I purchased, it would not start working, and never started to work at any time throughout the 10 days. Other times it w...

Resolved! i entered the wrong MEID when transferring my current no. to PM

How can i re enter the correct MEID? Virtual assistant could not give me the answer. 

Resolved! Stollen phone, claim requires information from Public Mobile

My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...

Resolved! Credit card payment

My credit card always shows payment to Public Mobile.  My wife’s first payment shows Koodo. .?What am I missing?

Resolved! Can't log in to my other account

Hello, I can't log into my other account. They share the same credit card info. The recovery email has been deleted and the main email, we can not get the password correct. Please help. The account we are trying to log in too is *******.  Edited by @...

Resolved! NANP acronym as phone destination

Hi: What does NANP mean as a phone destination.  I suspect it is related to 1 800 numbers.  Are we charged for those? 

Resolved! Switching Sim Card - activation error

Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error...

Resolved! Re: Transferring Number to new phone

Hi There     i have my phone is out of service now. i can not do forwarding. could you help me forward my phone to xxxxxxxxxxxxx.  THANKS  edited by computergeek541: phone number removed

Resolved! I want to know PIN to transfer provider.

I want to know PIN to transfer new provider.they asked me to give PIN but I don't know what is that.Can you help me to find PIN please?

Resolved! phone purchase declined but funds withdrawn

I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch.  so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i gue...

Resolved! Light Phone 2 not making calls

Hello everyone, I've just joined Public Mobile as I wanted to get the Light Phone and wanted to get away from the 'big carriers' as best I could.  Light Phone says they have users that use the phone on the Public Mobile Network. I got the phone and I...

Resolved! Talk and data usage count doesn't match history

New customer here, trying to understand usage reporting over the first few days.My history reports one call of 31 seconds. Usage shows 2 minutes.History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.Why the discrepancy? History is accu...