Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have toped my account up and it says active and I owe nothing. When I turn on my data my phone says I'm using data and how much but it keeps popping up to sign into public mobile network
I've had the same mobile number with Bell for many years despite the fact that I have moved to a new city during this time. Will I be able to port my old phone number when I activate with Public Mobile even though it's not a local number to my curren...
Searching the topic, I see there are others who have had the same issues. It seems I have the apn set up correctly. I am still having issues receiving picture messages, or connecting via data. LG g4 phone. Bellow is apn settings.
Hi, My friend signed up for Public Mobile with my referral in store, however despite printing off the code, the clerk didn't seem to do it properly or was very confused. I checked both accounts and neither shows any mention under 'My Rewards'. Is the...
I am unable to pay for my bill its showing number not found?
I'd like to change my current phone for a TCL 20S, but currently I'm only able to find it at other carriers or The Source, but even The Source only offer it marked as one of 2 other carriers. I can't seem to find it as generic. Now I know all phones ...
I requested a sim card swap last Wednesday May 5th, and have received a request authorization code via text but the service has not changed over to the new sim card. Can you provide me with an update on the process?
I subscribed to PM $15 plan, after all the rebate came to $8 before tax, but why was I charged $9.99 from my credit card? Taxes can't be that much? 5% & 6%?
So I’ve been with public over a year and used the same credit card the entire time on auto pay. Suddenly it doesn’t work and my service is expired. Card is not expired, yes there is enough on it, I know it works because I used it today. So I do not h...
Why credit has not been applied to my bill?
I joined Public Mobile early March for the LNY Promo which includes 1GB of bonus data for 8 months. I just signed in to my self serve account and noticed that it's indicating that I'm on cycle 4/8. I just made my 3rd payment so shouldn't I be on cyc...
The thing, I never inquired or mentioned anything Telus: Dear client, your refund of 65.10$ is now ready for deposit after a recent overcharge. To deposit your funds, see: This was the message, I have had to redact the last part as it was a link to B...
Tried restarting my phone, not new service (But added the long distance feature about a week ago). My PlanThis plan includes:5GB at 3G SpeedUnlimited Canada-wide TalkUnlimited International TextMy Add-ons300 International Long Distance Minutes
Just got activated with public mobile. Phone and text works greatData will not work on this phone? Is it a phone problem or some issue with PublicData works fine in other phones I've tested the sim card in?
Hi - I'm activating a new SIM card online and the screen that says "Activating your SIM card" has been stuck on step 3 "Plans" for over 10 mins now. How long does this normally take? If I cancel and start over will that mess anything up? I'm porti...
Why is my account suspended monthly,I obviously have enough funds to cover?
I signed up during the Lunar Year promotion to get a free 2gb add on. My phone says the limit is still 2gb, but despite almost half of it being used i'm not allowed to access the internet. When I check my data usage there's no sign of the 2gb add on ...
Since PM is 3G, seems all new phones are overkill. Currently have a Pixel 3aXL which I'm considering upgrading.Do new phones come in 3G? If so what do you suggest.
I’ve been experiencing very slow speeds recently, even slower then the 3mbps data cap. I’ve been considered a non data-intensive user from people I’ve known but recently even loading websites that i’ve loaded before don’t even load. I did a speed tes...
i need my payment history pdf with my name on top of it now when i print my payment history, it does not put my name on top of it, but i need it on the top of my payment history.does anyone know what i can do?
New customer, 1st month is ending. I have credit in account, but no autopay. Do i have to do anything to continue my service?
I’m being told I cannot purchase a SIM card from Walmart unless they do the activation. They flat out refused to sell me a card to activate myself. The reason they gave is that customers buy a card and activate it as if they live in another province ...
Hi, I'm thinking about getting an Sony Xperia XZ1 Compact but before I do I just wanted to make sure it is compatible with the Public Mobile network. I checked the compatibility tool and I didn't see it listed. Here is a link to it's specs: https://m...
Why can't i receive phone calls. My text works and I can call out but I cannot receive phone calls.
I am looking to buy a new phone with the following specifications, and I am not sure if it is compatible with Public Mobile: 2G GSM: B2/3/5/83G WCDMA: B1/2/4/5/84G LTE-FDD: FDD B2/4/5/7/28AB
Is the Motorola g8 lite compatible with public mobile. We have been unable to get the data working.
Hi @CS_Agent ,I notice that there are many users that have created a user name similar to the Moderator Team. Would there be any way to prevent the use of "moderator" as part of the name, or ask the users to modify their profile. The objective being ...
