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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancelling Port Request .. HELP!

Hello, I need to cancel a port request I made.There was a port request block on the other providers end and I decided to take a new number with PM instead. BUT I cannnot cancel my old account with Rogers until the port request is cancelled. HELP!

Resolved! stolen phone

Hi my phone was stolen with public sim in it on 13 Feb 2020 and I report local RCMP (canadian police) on 15 Feb 2020. i know imei number and what else i need to do now? can i get back my old sim number( i order new public sim on 14 Feb 2020). how can...

Resolved! Échec inscription

Bonjour, je n'arrive pas à activer ma carte sim. Mon numéro de téléphone peut se transférer mais quand j'arrive à l'étape de paiement, ça ne fonctionne pas. On me dit que j'ai un problème avec ma carte de crédit, mais quand j'appelle ma compagnie de...

Resolved! ADD ON CHARGED TWICE

Hi, I got charged twice for the 500 minutes add on(10$ + tax istead of 5$ +tax). I've raised a ticket and a Moderator said they would revert within 48 hours. My concern is I need that 500 minutes by latest tomorrow added to my account and as of now ...

Samsung S7 will not connect to data

Please help! My whole family joined Public Mobile in December and we are loving it! Unfortunately, my daughter, who has the same phone as me, a samsung S7, has lost data. It was working fine, and then just decided to drop her. She has not used all ...

iphone locked

My iphone says sim card that you currently have installed in this iphone is from a carrier that is not supported do i contact apple with this? I have owned this phone for a few years

Re: [Help Needed] Let us know about your experience on the Community!

Do you know how to logout my phone number? because I am coming back to China. Thanks.

Texting not working in USA but phone is

Travelling in USA and had purchased a US roaming plan with cell and texting. ($15 addon). My cell is working so I can make and receive calls but I am not able to receive texts from almost everyone I have texted. Notice almost everyone.....I am rec...

Resolved! Add funds for data and not able to use

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help

Resolved! How to change username

Hey guys, I changed internet providers and need to change my username (email address) but I don't see anywhere to do this, any ideas? thanks

Autopay registration problem

Hello, I've repeatedly tried for autopay registration but the problem persist. Seems like some problem with credit card payment. I have tried with service provider as well as myself. Card details are correct. Unable to Process TransactionSorry, your ...

Resolved! Set up Self Serve

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

Resolved! switch fido phone number

Hi, my wife has a public mobile service, but she didn`t use it often. I would like to switch my fido service to her public mobile service, and keep my fido phone number. Is it ok ThanksDexin

Resolved! Defining a legitimate discussion

With all the debate over the Discussion category I'm interested in how to define a legitimate discussion that deserves to be on the community landing page and eligible for merit that counts toward community rewards. This is what public mobile define...

How do I know if my phone will work on ANY Network

I had that problem, which gave me lots of grief (I bought a nice unlocked phone that didn't worked on my network provider, so I had to return it to an online store ...)So, I started searching until I found this sitehttps://www.kimovil.com/en/frequenc...

This service is great!

I just went from bell to PM for 15$ a month on February 6 I get crystal clear calling and 3 bars somethings 4 data works fast andmessaging so tell me your experience with PM!!!.

PM App

Should the be a PM app for iOS/Android if you are going to be with the service send me your suggestions.?

VOIP as solution for CALLING a foreign landline

Since PM doesn't provide the option to CALL a foreign landline, the only option remaining is a VOIP service.Please note that the foreign party doesn't have the posibilty to install services like Skype, WeChat, so onQuestion: Is there any reliable VOI...

Why do you like public mobile

I love public mobile for how fast friendly and easy it is to use!

Resolved! Re: Payment Voucher Not Working

Payment voucher and credit card not working

Resolved! Available funds

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year. Thanks in advance.

Resolved! US Roaming Plans

All US roaming plans are shown as 10 day duration. Are there daily plans available to add on to this, or plans of longer duration (14 days)? I often travel to the US for 2 week periods.

Resolved! pin #

my pin # is not being accepted.. how do i fix it.

Resolved! Moving SIM from one phone to another

Have a SIM purchased and being used in an iphone and want to move it to an android phone. will I have problems with the PM network?

Resolved! downgrade from $25 to $15 plan.

I am currently in the $25 plan. I get $2 auto pay bonus rn. I am want to downgrade to $15 plan. I have a few free add ons currently, i.e. 1 gb canada wide data. I was wondering if i downgrade, will i loose the auto pay bonus, add on and referal money...

Resolved! Can I use oneplus7t with public

I have a oneplus7t and I don't know if it will work

Here we go again

The screen cap says it all.

Resolved! Question on Multiple Entries in the Happy Valentine’s Day! ontest

I noticed under the Spoiler section under section 1 that only one entry is allowed per person. The question @Tiana_V is will the entrants with multiple entries be allowed to delete, strike out the content and still be eligible, or are they now inelig...

Resolved! how do I help others and get rewards?

How can I help

Resolved! Plans

I asked in another forum but, I think my question belongs here. Not sure how to delete it there. Does public mobile have family plans?

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