Community

Resolved! porting number from freedom

i just bought a sim today to get public service and i am having issues with porting. I really want to keep my phone number my bill is paid to the old provider. This very frustrating since there is no customer service to ask....please help. 

Resolved! Data limits during confinement

Is PublicMobile considering giving additional data GBs for their members free of charge during the pandemic?   Sure would be appreciated!

Resolved! incoming and outgoing calls go to voice mail

how do I get help with this problem. I have been using my phone since Feb 14 2020... no problems. I have not used it for the past week and today I have a problem: All incoming and outgoing calls go to voice mail. My account and times are all active.....

Resolved! I will cancle my plan

Hi, coz I have to leave from Canada, so I wanna cancel my plan. My number is: [deleted Luddite] And I already moved the Autopay from my account. Thanks.

Resolved! paying for my phone online

Where do I pay for my phone online at the public mobile website??

Resolved! phone

public mobile are great but are they the best plans to get and are they the cheapest?

Resolved! Using my phone out of Canada.

Can I buy a SIM Card in another country for use while I am visiting?

Resolved! Time to respond

I initiated a request for number change Monday last week , response  has been dismal as usual with Mods ..this seems to be a on going problem with the Moderators ..Your self serve option to change numbers is not functioning due to system upgrade or w...

Resolved! Name Display Stopped Working

A couple months ago, people could see my name on their phone when I called them (when they didn't have my number saved). I saw that it was the name on my account and I wanted to change it so I did. Since then, my name doesn't come up on people's phon...

Resolved! Double and triple payments!

Hello, This is prepaid GSM service.. have bought my phone sim and did Top Up at the beginning.Havent used my minutes and still have my amount. Why Do I Have to Pay Every Month?! My understanding this is Prepaid. meaning when I run out of minutes , I ...

Resolved! payment due text

I was wondering why I received a text saying my payment is due on April 1st when my renewal date is April 7th as confirmed by my account on the account overview page.Thanks

Resolved! Changing plan

I wanted to downgrade from the $25 plan to the $15 plan. When I click on "Change on next renewal date" it says " After changing your plan, you will lose your current promotion. ". Does this mean I would lose the My Rewards that I have accumulated?

Resolved! Fix one email with two sim-cards/two account numbers?

Hi, I purchased two sims a month ago and created two accounts for me and my sibling, however I have just learned that you cannot access two different account #'s with the same email.  How can I change the email associated with her account? So payment...

Resolved! *Solved* No internet on Galaxy s9+

Hi!Phone is not displaying lte/4g icon. Can only connect to wifi. Logged in to check my data allowance and i still have PLENTY. I checked the apn settings, then followed the steps to add one, no luck. I feel like this strted after the last sytem upda...

Resolved! How to cancel my service

Resolved! change of plan

I would like to change my plan to the 8 GB of data

Resolved! Do you know any location in Montreal, where I can buy public mobile vouchers ?

Good morning everyone: I have a question, do you know any location in Montreal, where I can buy a payment voucher from public mobile. Thank you for your assistance It's very appreciated. Thank you !

Resolved! Changing plans - how often can we do it?

I am on the plan with 5GB data (including autopay bonus) but because of social distancing due to the COVID19 pandemic, I am home 95% of the time now and usually on my home WiFi. I barely used up 1GB this month. I'd like to change to a cheaper plan wh...

Resolved! SIM card sent to a wrong address

I ordered a new sim for my other device. Accidentally it sent to a wrong address. I got an email today saying that it’s delivered now. I realized then that it was not the right address. I still have the original one and using it right now. Should I b...

Resolved! Unable to register credit card all of the sudden after it worked in Autopay

My Autopay didn't work and my account has been suspended BUT I had a perfectly working Master Card registered on the account. Card has enough funds. No recent changes to the credit card or address it's registered too. Autopay worked in the last month...