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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22031 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33437 Views
  • 185 replies
  • 27 Bravos

Resolved! Recover SMS

Hi   mery xmas and happy holiday to all. I AM WONDRING IF THERE IS WAY TO RECOVER MY SMS FROM MY OLD PHONE AND OLD SIM CARD FROM PC MOBILE  AND I DID FACTORY RESET ON MY OLD PHON.THE PHONE WAS MOTO G6 .THANKS IN ADVANCE.

jimeagle by Good Citizen / Bon Citoyen
  • 921 Views
  • 4 replies
  • 0 Bravos

Resolved! Data showing up as used

I just checked my account I signed up on December 21st 2019 it says I have used 5.294 of data yet I have not even turned on my data on my phone yet why would it be using any data at all? 

PSF by Great Citizen / Super Citoyen
  • 1518 Views
  • 17 replies
  • 0 Bravos

Resolved! Ulefone ARMOR X5

Hi,Have Ulefone ARMOR X5 with following bands:2G: GSM B2/3/5/8 (1900/1800/850/900) 3G: WCDMA B1/2/4/5/8 4G: FDD-LTE (B1/2/3/4/5/7/8/12/17/19/20/28A/28B)is it gonna work on PM ?

waldem88 by Great Neighbour / Super Voisin
  • 1814 Views
  • 7 replies
  • 0 Bravos

Resolved! Telemarketer

How Come I get telemarketer calls every 15 mins someday. 

BSR by Good Citizen / Bon Citoyen
  • 1175 Views
  • 9 replies
  • 0 Bravos

Need help. New phone, no connection USA Roaming

So we got our mother a “new” cell for Christmas, a repurposed one really, my sister upgraded (Verizon USA) and sent it to me to get setup. First I tested the phone, slipped my wife’s PM sim in it, and while it didn’t show the network name/icon it did...

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thomask by Great Citizen / Super Citoyen
  • 1175 Views
  • 10 replies
  • 0 Bravos

Resolved! Phones and hardware

Hi, I changed my data settings so apps I don't normally use won't eat up my data while I'm out and about. I ended up not having data at all so I changed all my settings back and limited my data to match my plan. It is still not working. Any suggestio...

JenL by Model Citizen / Citoyen Modèle
  • 1335 Views
  • 15 replies
  • 0 Bravos

Texts not going through

My son and I each have an Iphone and we can't seem to text each other unless we are in a wifi area.    We should be able to text anywhere.  My husband has an android and we are able to text him.  What is happening?

Rizzo by Great Neighbour / Super Voisin
  • 728 Views
  • 3 replies
  • 0 Bravos

Resolved! Wifi Calling

can you get wifi calling on public mobile network?

Cardinal17 by Great Neighbour / Super Voisin
  • 2958 Views
  • 8 replies
  • 0 Bravos

Resolved! How Does One Find Out About Promotions

How does one find out about Public Mobile promotions, can they automatically be emailed to you, or must you visit their website? I visited yesterday and found out about the !Gig free data and the 400 free international minutes, plus the Amazon gift c...

Brit101101 by Good Citizen / Bon Citoyen
  • 1516 Views
  • 9 replies
  • 0 Bravos

Resolved! new activation for $25 plan but neither promo nor referel bonus received

hi people,activated $25 plan on dec 25,2019 with referal from my friend ..as it say on public mobile web site about promo -- second monthe free then you activate..and one time credit for buyer and referal are missing ...please advice to solve issue.....

hima by Great Neighbour / Super Voisin
  • 1062 Views
  • 7 replies
  • 1 Bravos

Cannot send texts

Hello, I have a plan which include unlimited texts but the texts I try to send show up as 'unable to be delivered'. Even after changing my phone and contacting the very unless chat that public mobile provides, I still cannot send text messages. Can a...

CrisPA by Good Citizen / Bon Citoyen
  • 1148 Views
  • 12 replies
  • 0 Bravos

Resolved! When to purchase add-on for travel data

Hey all! I was hoping someone would be able to tell me when to buy add-on USA roaming data before my upcoming trip. It looks like all the USA data add-on's are good for 10 days only, but does the 10 day period start when you first use data in the USA...

ccolleen by Great Neighbour / Super Voisin
  • 1318 Views
  • 6 replies
  • 0 Bravos

Resolved! Not Roaming Just Near the Border

Is there a way to let the network know Im still in Canada?I'm in Ontario near the Detroit border and service was fine last night but today I got this text:  "Sorry, your current plan does not include US Roaming text messaging. To update your plan to ...

AndyBig by Great Neighbour / Super Voisin
  • 1334 Views
  • 8 replies
  • 0 Bravos

Sorry, your login attempt failed. Please try again.

I tried to activate my SIM card last night but now I am unable to log into my account. I get the following messsage “Sorry, your login attempt failed. Please try again.“ When I try the forgot passsword option I get “Sorry, we’re unable to verify your...

Corymckinnon by Great Neighbour / Super Voisin
  • 1011 Views
  • 5 replies
  • 0 Bravos

Resolved! can't access second phone account

Hello,When setting up my son's phone (at wal-mart) I may have used my email address from my phone account to do so.Just learned that it's only one account per email, so now cannot access self serve for his account (need to change auto pay info).Other...

suhbehgee by Great Neighbour / Super Voisin
  • 1017 Views
  • 5 replies
  • 0 Bravos

vouchers not working

This is the third time I get a voucher from a convient store and its not working!Can some mod out there help me please!

jclarke1983 by Good Citizen / Bon Citoyen
  • 591 Views
  • 4 replies
  • 0 Bravos

SIM card question

I just bought a Telus prepaid cellphone but I am activating the cellphone to public mobile. You can't just use the SIM card that is providing I the box when purchased. You can't just switch it from Telus to Public mobile?

Minniepin by Good Citizen / Bon Citoyen
  • 1112 Views
  • 12 replies
  • 1 Bravos

Annoying 611 Notification

I have set up auto pay with my account using a CC. So far since I have signed up, I've been getting text message EVERY day saying "Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, plea...

pogkev by Good Citizen / Bon Citoyen
  • 2062 Views
  • 12 replies
  • 0 Bravos

Resolved! Apple Watch Cellular Service

Are there any update to support Apple watches with cellular? I would like to use PM since I have a credit balance that I would like to use. I understand that Telus offers $10/Month to support cellular service with smartwatches but I would like to use...

pogkev by Good Citizen / Bon Citoyen
  • 4292 Views
  • 7 replies
  • 0 Bravos

Topped up but plan expired???

I successfully topped up with a voucher before deadline and received a message from Public Mobile confirming it. Later the same day I got a message saying my payment is due and there's not enough in my account. I logged in and it shows my voucher pay...

Sheela by Great Neighbour / Super Voisin
  • 1033 Views
  • 4 replies
  • 0 Bravos

Promo Code

Hey guys, Where do you find the promo codes?  

Bon23 by Great Neighbour / Super Voisin
  • 620 Views
  • 3 replies
  • 0 Bravos

No loyalty reward after 1 year

Hi, I have two lines that I activated on Dec 1, 2018 and Dec 2, 2018.  The line that was actiavted on Dec 1 shows that I should recevie my first loyalty reward when I get charged on Dec 26 this year but the second line is not showing any loyalty rewa...

mg_grewal by Good Citizen / Bon Citoyen
  • 987 Views
  • 5 replies
  • 1 Bravos

35 Dollar plan

It would be great if public mobile can give atleast 2.5 gb with 35 plan.Some people dont use 5 gb per month but needs atleast 2 GB.anyone has the same thought? Thanks

jerinjohny1 by Good Citizen / Bon Citoyen
  • 1640 Views
  • 9 replies
  • 2 Bravos

Resolved! how long before being able to connect to self serve?

Helo, I just registered at PM. Registration works as I can use the phone, the money was taken out of my account, received a text that my autopayment bonus was ready. However, I did not receive any email and trying to connect to the self serve account...

Resolved! Sex advertisements

bettyx87 is the first and only person on public mobile to advertise sex and private videos. I'm am sick to high hell that people would use this for their perverted extortion. Can someone please tell me what to say to someone who contacts me through p...

JenL by Model Citizen / Citoyen Modèle
  • 2987 Views
  • 32 replies
  • 0 Bravos

I can't activate my new card

Hi there,I can't activate my new card. I've used different browsers (Chrome, Opera, Mozilla, Explorer). I've turned off adblocks filters. However, every time when I try to register my new card I see the same: "Invalid Sim".What should I do?

irinami by Great Neighbour / Super Voisin
  • 1174 Views
  • 11 replies
  • 0 Bravos
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