[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data not working on my iPhone 13
Hi, just moved from iPhone 11 to 13. After moving the sim I have been unable to use data service. Voice is fine.My wife has an iPhone 11 and using PM Sim as well, so I checked what was the difference. First the APN was showing the one for Telus that...
Is coverage area different for 3G and 4G?
We are house sitters and just moved to a home (near Victoria, BC) where the owner has Telus mobile and gets cell service. We have Public 3G and are not getting service. I checked the coverage map by address and it shows that we should have service. W...
Resolved! Register credit card
Public keeps saying my bank Declined. My bank says NOT TRUE they have repeatedly accepted Publics inquiries. Now what?!?!
Resolved! My Plan and is there a better one?
How do I know if my plan is 3G or 4G? I bought my plan when Public Mobile sold 4G. This is what it says in my page. It is $135 per 90days:This plan includes: -- 3 Choices with Provincial Talk- 6GB Data- Unlimited Canada-wide Talk- Unlimited Internati...
Resolved! hello this phone stopped recieving calls goes to vocemail
bill was paid and recently worked 2 days ago now not working when we call this number it goes strasight to voicemail---can a moderator confirm this plan should wor
Account lockout
I created a community account under my name to try to reset my wife public mobile account. We cannot reset her password account nor create a community account under her profile. Her account got lost since her account was automatically paid through h...
Resolved! Call/Text History
I really need call/text history more than 90 days old for court to proof my point. How to get it?Even if it gets court order, how to do it?Please help me. Thank you in advance.
autopay went through, but no service
I am a PM customer for over a year now and have autopay set up. It is working excellent until the last pay period yesterday. My autopay went through, and the bank account shows payment as processed - but whenever I try calling my phone says that acco...
Resolved! Calling is not working
Himy name is xxxxxxFirst my phone is not workingPhone number is xxxxxxalso i fotgot my username so I couldn't check my account status from the public mobile websitelet me know what i can do Edit: Personal information redacted by will13am. Please d...
Is the Galaxy Note20 Ultra Compatible on Public Mobile
Looking to change provides in a few months when fully paid off. I am fed up with my current provider and since other family members have had great service from Public Mobile I was thinking of changing to them. My phone is not in the compatibility lis...
Resolved! No all Vouchers credited
Please inform why the total amount of the vouchers added was not credited to my account. I would like this corrected
Resolved! Losing 500mb data bonus on auto pay
Good day, I lost my 500mb data bonus for auto pay. I am currently using a legacy play, 30 dollars a month, for 2gb data. I would receive 2.5gb data, because I enabled auto pay. I believe this is a glitch in the public mobile system. Who would I need ...
Resolved! Could not activate cellular data network
Hello, I have an iPhone 13 pro max and am on iOS 15.4 Dev beta. My data hasn’t been working, whenever I turn it on it shows as 3G on top and gives me the error “Could not activate cellular data network”. I have tried pretty much everything. I’ve rest...
Data limit reached with a few days of billing
Hello everyone,I am noticing that my data is hitting its limit without me using much data for a few months now. I currently have 2 GB data with my plan. I reviewed the usage history and it shows that i havent been using much. I just had my plan renew...
I renewed my plan and paid up. But my phone still doesn't make or receive calls. Help!
I renewed my plan and paid up. But my phone still doesn't make or receive calls. Help!
Voicemail not working
Hello, I can’t go into my voicemail. I get a strange error right away. I reset it and set it all up again. Help please. Frankie
Resolved! PUK needed
I need PUK - typed the wrong PIN. Please help.
Calls not coming through & cutting out
For the past month I've been having issues with calls not coming through or cutting out when I have service. I've restarted my device several times and it still isn't working.
account nolonger on auto payment after a year of overcharges by Public
Card is good. submit does not work. And the account is on autopay. after they refunded the over charges, no auto payment (perhaps they don't trust themselves) and I can't post a payment. Also no credits(or rewards all gone)
Resolved! Incorrect add on charge
Am I reading this correctly, it looks to me that each month I have been charged $5 for 100 min Canada wide talk which I have never added. On the $15 a month plan. Just wondering if I am reading it wrong as it looks the same on the second phone accou...
Unable to Make a Recharge Payment
I am trying to make a payment using my credit card but my credit card is getting declined. I have been using the same credit card to make the payment for the past 4 months. It says that my account has been suspended.
Resolved! Android Up-date?
Greetings,If I purchase a P/M Samsung Galaxy S9+, running Android 8.1, will Android up-date itself when I start to use the phone?If 'Yes', is there a limit as to how many Android up-dates will be provided?Thank You.
Resolved! US for 1 month
What plan can I get when I’m in US for 5-6 weeks
Resolved! Activation - didn’t get bonus data
I did a new activation, used the promo code for bonus 2.5GB data that was emailed to me, but the bonus data does not seem to be added to my account.
Resolved! Wrong Information
Dear Madam or Sir, today I bought a sim card in Burlington branch, unfortunately, my email address has been put in your email system wrongly, existing email is xxxxxxxx while my own email address is xxxxxxxxx. Could you please rectify this problem an...
Resolved! why does cashier from Canadian tire store NOT know on how to sell Public mobile vouchers?
I went to 2 Canadian tire stores this week. Both cashiers don't know on how to sell Public mobile vouchers belows. I call for CEO from PM marketing team to solve this problem.
Resolved! Cannot message when no internet
It appeared that I cannot message when I have no internet.Also, I have been using Public since October, 2021. I was referred from a friend and I thought I used the refer friend code she gave me when I activated my phone. She told me that she hasn'...
Referred a friend
I referred a friend but did not receive $10
