Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot receive calls from landlines. It seems that it is specifically Telus landlines. When a person phones they get the message that my number is 'no longer in use'. I can receive cell calls, texts and I can phone cells and all landlines - I simpl...
Hi, i cannot pay my bills on public mobile . My card is valid and i've putted all the right informations. REALLY NEED HELP. I CAN'T receive an make calls. Suspended account cause i've changed credit card number and cannot put the new one so it's impo...
Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x
Hello!I can receive text messages (not iMessages) from my group, but because there is a Samsung in the group chat, I can't send anything in the group chat. Please help! I turned on Group MMS and send as SMS for my settings already.
Hi Community!I'm ready to cancel my landline after 20 years (gasp) and use my public mobile number exclusively even though less people in my circle use it. The landline number gets many sales calls. Of course I would rather use the number that's been...
how do I change phones?...l changed the sim card...now what?
Add on is not working. Shows no data has been used and tried turning phone off then on
If you have a credit on your account, can you use that credit to purchase a cellphone?
I can't really answer forum questions. I have too much to learn and not enough to say. But one thing I can do, is to study past discussions. I like being able to give bravos to posts which seem helpful, kind, or positive in whatever way. Is there ...
What is protocol to get account up and running in case of credit card mix up when bank had temporarily suspended the card when payment was due at end of month by my request because wallet was missing .Wallet now found new card registered as other was...
Checking my wife's usage shows 11 minutes on usage. However, Usage History doesn't show anything close to the 11 minutes. Very minimal texting or voicemail checking either. All thoughts appreciated.
hi there!i tried everything, i changed the apn settings with the ones on PM website, I even copied these settings from another motorola cellphone, still does not work. Any advice?thanks!
I need to update my credit card. Where can I do it.
I’m interested in the $25 Canadian plan
I recently got my plan shut off. Whenever I call someone the automated system tells me that I do not have a plan. However, I was charged this month from public mobile and the payment went through. What should I do now?
Hello all, I have an extremely specific question that I have been struggling to find an answer to for the last few weeks. Perhaps one of you may have some experience with it: I have a Samsung S20 Ultra that is currently on the "PMB" CSC and I am unab...
Hi, I have an unlocked iphone 6s that I'm trying to use with Public Mobile. I've received the SIM, activated, and put it in the phone but it still says "No Service". I know it's unlocked because it says so in the bottom of the about section where "...
Hi, I'm planning be out of country for about 3 to 4 months and was wondering if it would be possible to keep my number while I put my account as inactivated. Or is putting my account on the cheapest plan my best bet for keeping my number? Any help...
Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.
ON FRIDAY TRANS NUMBER CANT RECEIVE CALLS YET…
I have no network as well...so frustrating. Read this stream of answers, and tried all the solutions; Sim card numbers match, tried resetting the mobile network and still no luck. Anybody have other suggestions?! Been with PM for a few years, never h...
I can.,t sign in and my card # has change for payment
Hi, I ported out my number to another network but forgot to take auto pay off from my account on public and now i cant even login to make any changes. Can anyone recommend how can i avoid getting charged in the coming cycle? Thanks,
EDIT - Added Screenshots of what I'm seeing. So I changed my plan to renew on my renewal date (today) as the $15 plan instead of the $40 plan because I simply don't need so much data. My account says I have $5 ($3 loyalty, $2 auto-pay) so I owe $...
My husband has a phone I'd like to add it to my account
I have a PM account with one phone. I want to switch my wife's phone to PM. Is it possible to add her phone to my account so that rather than getting two separate bills for $15 each every month, we are charged one bill of $30?
So long time ago I remember PM had LTE, and yes, after spending some time on the community here I’ve come across a few threads and managed to sus out that they don’t offer it any more. Herein lays my problem. I traditionally use older hardware, real...
