Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New to PM. Tried to transfer my number from Freedom Mobile but I can't get past the "Check Eligibility" screen. When I click the button to try to check if my Freedom Mobile number is eligible to port, I get the "General Error" screen and get sent b...
I'm new to this, so please be patient. I purchased a prepaid card last month (I have a $15/month plan) at Walmart, they only had $22 ones. This month, I had to purchase a $25 one at the same store. I went to top up my minutes and it says I have $22 o...
Hi there, I have Huawei (model POT-AL00a). Can't find it with your compatibility tool. Is the phone compatible?
How do I change my old debit card on auto pay to my new debit card?
Hey there, just got a Pocophone X3. Wifi works but data speeds were super slow, reception for calls really on and off. Tried changing the APN settings as recommended for Android here and now both data and calls don't work at all.Please help! any info...
I added 3 gigs @45$ and I have no data. What’s up with it? Any ideas?
Hello,My sim card just stopped working.I went to buy a new one. We tried a chatr sim and it worked.But the new public mobile didn't work. It didn't work either.When i went online to change sim, first the number didn't match.Second, when i try to put ...
I ported a number from public mobile to koodo but I am not done with my public mobile account / credit yet.How do I get back into my account?
I am new. I set up AutoPay. My renewal was due on 1st of February. Renewal of my service was done but the money has not been withdrawn from my account. Please help me. Thank you.
Ok I downgraded my plan which was old lte plan with 2 gigs and only free province long distance calling not all Canada. Went with a 3 g plan with all Canada long distance etc. Plan is 35 bucks. I have 7 dollars of friend and loyalty and autopay credi...
Activated new sim card, no errors, credit card has been charged. Insert sim card into phone - it never connects to the network, I just get "No Service". Any ideas? I have opened a ticket and will apparently hear back in 48 hours - wow! Phone is a...
Hello dear members i am a PM costumer for almost one year with 3 accounts, I really Love Public Mobile, what can i comment on the Oracles and how to become one.The Oracles are over worked and under paid in my opinion. worth more than $20 a month, $...
Hi, I purchased my Public Mobile SIM card in-store. The dealer made an attempt for porting and I received a text for the same. However, I do not want to port it right now. Will I be able to port it later on my own. What is the procedure for it? Thank...
Hello. I switched from lucky mobile to public mobile with a 780-678-**** number on the 2nd of February. Ever since then, I've been getting more and more spam each day or two. These spams mostly include the Canada Revenue Agency. I was wondering if an...
Hi, I want to switch my operator from Shaw to PM. I got my phone from Iran and it didn't work with Shaw at all. I wanted to be sure that works with PM before switching my SIM card. Thank you in advance.
I just signed up for public mobile and never got offerered the promo of lunar ... how do I get that.
Hi, I received a call from Telus and they needed my account # in Fido before they could transfer my number over. I have that account number now but don’t know where to input it so I can transfer my phone number over... please help me thanks GH
Hi, can I ask a question totally off of your topic? Hope soI want to move away from Edmonton, AB. I want to move to a place called Ogema SK.The location is about 25 miles south of Regina. Would I be able to take my plan with me?I have the 30.00 plan....
Purchased 1000 U.K talk minutes and payment has gone through successfully. It appears on plan details but isn't working. Turned phone on and off, when I try and ring - it tells me talk is not included in my plan.
Do you get the extra $20/ person for each person you sign up before feb 28th or is it only allowed for one customer? Also if the amount of money placed onto your account exceeds what your plan is does it roll over for the next month or do you lose i...
Hello, I recently teleported my number to Public Mobile. I was able to text, call, use data since teleported my number. However, I find out today that no one is able to call me using the same number. I called my old cellphone carrier they asked if I...
Hello Everyone,Hope this message finds everyone in our community safe and sound.First time posting a question, so looking forward to hearing my communities advice. So here we go....I have a Motorola G7 I use with Public Mobile. I have chosen to use t...
Hi my father passed away and I need to access information on his account and ensure his service is canceled. Please help.
So with Public Mobile, all plans are LTE but limited to 3G speeds/3 mbps (Keep in mind some People with old grandfathered plans that may have LTE speeds) I have switched to 3G for a while and I knew that I was getting faster speeds but worse latency ...
Hi, is it possible to get call logs for more than 3 months? The government wants proof of residency for the year for renewing medical card.
