Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all; I just set an account up yesterday, and transferred the number from one of our fixed (landline) phones. There was no error and it seemed to go through. However, it's been almost a day, and if I dial that number, it still goes to the landlin...
When I signed up with PM it was for my wife's phone but I used my name and credit card on the account. Now I want to sign up for my phone so: #1 Can I go into account details and simply change the name & credit card number on the existing account so ...
Recently re activated an existing sim card that I wasn't using for a little while. (new device now) All paid up and account shows its all good. Now, when I log into account and enter Sim card number to activate it... It says invalid Sim number.1)Any ...
I accidently bought a us data for 20 and wanted to buy two 10$ data here in Toronto I sent in a ticket to mod and I hope they can change it for me
Canadian consumers stung by cellphone porting scam: 'It's the creepiest thing'With the unintended help of her phone company, a scammer was able to seize Carolyn Morgan's phone number.Read in Global News: https://apple.news/AvjUMBuHsRkmkRKBktBjjDQ
Hey, so my understanding is that the Public Mobile network runs on 3G, but sometimes I read people talking about 3G LTE, does anyone have a little more knowledge about that? My phone is older, (Galaxy S7), so it doesn't support LTE, does this mean t...
My account states I have $70 available funds plan says 1gb At 3G speed I have shut down the iPhone and restartedAPN says sp.mb.comusername and password are blank Even removed the SIM card and reinstalled Showing 3 bars
Free with in store activation.
I am a new user and because of a glitch in the signup process, I was not allowed to sign up with the email address that I wanted to. Is there any way that I can change my email username attached to my public mobile account. (Not the community account...
I'm not able to make any calls and my account is saying it's suspended and I need to make a payment even though I'm on autopay and got a message earlier today saying "Congrats! Rewards have been applied to your account: $0 friend referrals, $2 AutoPa...
Does the 1GB add on data for US roaming have a 10day expiration like all others, or does it have a longer expiration, since 10 day period is not specified as in other add-on plans?
Dear sir I have too many email i forgot which email i usei
Is it possible to get a phone with a connection in public mobile
I want to change my plan, but the guy that activated my sim put the wrong email in, now I can't get into the online account, I have my number and pin and all that but there seems to be no option to change my plan
Can a moderator contact me? I can not login to my account, and will not let me reset my password. I want to disconnect my credit card from the public mobile account
Hi, I was just checking at the Public Mobile's Phone compatibility website and for Samsung, it lists Galaxy XCover, XCover2 and XCover3 only. My phone is XCover4 and I have been using it with Rogers and even Freedom Mobile's SIM card did work. Will i...
I have paid for my plan, and I can see the payment in the screen. My plan is however has not renewed and my phone is not working.
Hi all, I have successfully topped up my account, and activated and added the US Roaming package. I have just tried calling a US based number from Canada and have gotten the "You don't have an add-on" error message. Is there a way to verify that my p...
How long does it take to get a sin card
My phone is stolen, and I need my phone's IMEI to be blacklisted as soon as possible. The customer service with SIMon doesn't even work, and submitting a ticket seems to be not working either. I need help... My phone's IMEI is 358695xxxxxxxxx
Since I signed in a short while ago, I've noticed the little "Contact Moderator via SIMon" question mark HAS NOT been in the bottom, right corner of the screen.... most of the time. Every once in a while, it re-appears, but when I go back a page, or ...
Since I've signed up I've noticed my payments coming out a day earlier each month? Can somebody tell me why this is happening? Thanks
Hello, I have been locked out of my publicmobile account when i tried to reset the password a little while back. How do I go about unlocking it? Thanks,
I just got Samsung Note 9 from Indonesia and plan to move my provider to Public Mobile. Will the Samsung work with public mobile and how to keep my old phone number when I am transfering to Public mobile? Thanks
Hi. I accidentally added a double payment to my account. Is their a way you can send $20.00 to a different account number?
Thank you public mobile! I don't what I'll spend my winnings on yet at Amazon.ca but woohoo! Congratulations to the other two lucky winners I hope you've stuck to your resolutions. Mine is coming true....I'm luckier than ever! All is looking good for...
Hello thereI have recently purchased an phone from abroad. I notice that the APN is always set to Telus's and cannot be changed. Is this something can be fixed or pushed from your end ?
Hi, I have already had a number of other network, is it possible to join public mobile without changing my old number? Thanks.
I am in Las Vegas and have added both add Ona. Yet I can not phone Canada The data is working. I have followed the instructions by Simon and have the payment and usage page is working. Yet the t mobile service is connected and still the can't phon...
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