[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Credit card expired/reactivation issue
My credit card expired January 31st, 2022. I changed/added my new credit card to my public mobile account. My account says I need to reactivate my current plan. When I click on reactivate it takes me to the make a payment screen. When I make a pa...
Resolved! No acces to internet
HiI have been with Public Mobile for a few years, but since this month, I can't access Internet.I have the most basic package, so I only have 250 Mo, which is enough for me.Last month, I had more because of the Christmas special they gave, but I shou...
Receiving texts not working
I installed a PM sim card 2 days ago, phone calls work, transmit text works but I cannot receive texts. Please help.
Autopay error
First time issue . Would love to remedy. Credit card has not changed and is active. I've been autopay the whole time . Yesterday I received a message that my account is deactivated because PM doesnt recognize my credit card. I've tried to reload th...
Invalid SIM
When I put the PM SIM card in the phone I want to use it comes up as an invalid SIM. I have put that same SIM in other phones with no issues. The phone I want to use also does not allow me to input the unlock PIN. I have contacted the former carri...
Resolved! Representative
How can I speak to a representative?
Re: Temporary suspended account #
To whom it may concern, I got a new credit card and entered the new information on my account... I also added payment to my account; but it still says that my account has been temporarily suspended . please help me to rectify this issue...i would li...
Bonus call question
I have free 500 min international long distance call as holiday giveaway. And it say “500 min intl Ld calls incl CA & US”. Does it mean I can’t use that for another country? Only Ca& Us?
Resolved! I cannot make a payment
I payed with the credit card I have on file for two years now. Suddenly it does not get through. I contacted the CC company but they told me they don't have on records any attempt to make a payment to Public Mobile (so obviously it's not that I don't...
i could not sign-in to network
i could not sign-in to network
Resolved! I have at least 100 min US and Canada Long Distance - why can't I do any texting in the US?
I was in the US in January, and tried to text - but got a series of messages from PubMobile stating that 'my plan can't do text in the US' and tried to get me to sign up for extra...I have at least 100 min US and Canada Long Distance - why can't I do...
Resolved! Lost sim card and want to tranfer my number
I lost my phone. I want to transfer my number to another carrier but I don’t have the sim card to receive porting sms.
Resolved! Joining Public
I never got 2 sim cards when I was supposed to.
Resolved! never received more the merrier promo gifts
hello I had answered yes to the more the merrier promo text and I can not see the promised bonus 2 gb or long distance on my account
Resolved! never received befits from more the merrier promo
hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account
Resolved! Can't receive calls and messages.
The service is really messed up. Can't receive phone calls. Customer service is a mess. You are amateurs. The friend who recommended your company was a really bad guy. You don't try to solve the problem at all.
Resolved! Receiving SMS Text in Pakistan
I am planning to visit Pakistan. I want know if I will be able to receive SMS text in Pakistan with my Public Mobile SIM. This is needed for receiving multi-factor authentication text message for some of my account logins.
Resolved! Jorge where is my refund
Public mobile is a company run by the community I did not know this when I joined in Canada though it was a great for emergency phone in my car, but when I needed in the usa or try to contact people that’s when it turned in to a **bleep** show! They...
Resolved! Double Payment on my account
On February 4, 2022 I received a notice that my account was off due to payment due same day.I used my other mobile phone and made payments towards my account. In making payments, it appears I submitted double payment through my TD Visa Account. The f...
Resolved! Rewards
Earlier this week I created an account for a friend of mine but forgot to use my reference code.Is there a way to correct this??Thank you.
I have a SPAM text - with a non-text phone plan !!
I have an old plan, grandfathered, I suppose one would say. It has no texting capabilitty, and I have no use for text so I don't upgrade the plan. I do get messages from Public Mobile regarding payments, etc.. A few days ago I received a text mess...
Hotspot provides no internet to connected devices!
Using android 10 OS. I can create a hotspot, but the connected device (USB or wifi) receive no internet connection. The common fix of adding "dun" is "blocked by carrier" The APN settings are set according the PM page. Data works on my phone, and I c...
Resolved! Is Public Mobile Data Canadawide?
I was wondering whether data is Canada wide or not.
Resolved! Phone number expiring?
When does my phone ending in 4669 expire?I don't see where I can find this? i was told I had 90 days before the number get released on my account after I paused payment
Resolved! I did not enter the promotion code when I active my plan $35, how can I get 2G bonus again?
I did not enter the promotion code when I active my plan $35, how can I get 2G bonus again?opt-out?
Resolved! Transferred the wrong number
Hello, I accidentally typed the wrong TN during the transfer and the transfer went through. How do I correct it? I can't change the TN in self serve. Thanks
