Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account was suspended at midnight last night - I made a payment today ~9pm - it still shows as "Plan Expired" It show the payment was processed today, and that my next payment is not due until Oct 17. What do I have to do to get it active again?...
Hi, I'm switching cellphone provider (Telus). I was on the phone with Telus technician and I was trying to transfer my public mobile number to Telus but the technician could't complete the request because the account number on file is incorrect. Ca...
i dont receive picture that send to me by txt ?, how can i solve this problem, thankyou
hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou
Hello.I’ve just got a SIM card and when I inserted it in iPhone 11 unlocked I got “No Service”. Is it because I need activate it first or there is no coverage in my area? Nearest town 15km away, house in the field. Regards, Vlad
HiI want to get a new number of my choice. When I try to change number, it does not give me the series of the number I want.I know if I get a new SIM card, I can have the number I need. If I get a new SIM card and new number, will I be able to retain...
I just went to Walmart to sign my wife onto PM. The phone salesman was rude. He just asked for a email adress, new pin and postal code. Before I know-it the acount was activated, before I had a chance to give him my referral code. He said there is no...
My account is showing as suspended and requesting I make a payment. - When I press the "Reactivate Current Plan" button it takes me to another page with a "Make A Payment" button. - After selecting "Make A Payment", selecting amount due for the "Paym...
Hi need help - I am trying to access my account and it wouldn't recognize my email address? I thought I forgot my password so I hit "forgot my password" to reset it but when I try to login to reset my password ... it would either say login failed or ...
Hello, I am not receiving 2FA SMS texts from my French bank account. I could receive a Forgotten password SMS from the bank (sent from area code 249), but not the 2FA texts. After contacting the bank, they told me to discuss with my Phone Operator. ...
I tried to go online and change the plan on my account. The site kept freezing and kicking me out. Once it finally worked I had 4 charges taken from my bank account.
Hi, I have a 4.5GB monthly plan where $38 gets deducted on the 22nd day of each month. Today, 1 week before my next autopay deduction, I got a notification that I have used up my data. So I made a one-time payment thinking that it would reset my auto...
How do I go about activating a new SIM card on an old account?
Madam, SirI have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.Thank you for your reply.Marie
I am REALLY frustrated here!!! Finally successfully logged into the community so maybe someone can help!! I purchased UNLIMITED calling and UNLIMITED texting within Canada. I have only been a member for a few days here and I'm being told that I can't...
Hi folks I'm planning to travel and would like to suspend my plan for 90 days. On an earlier post, I saw I could do this by "deferring payment" -- but as I am on AutoPay, how do I do that? Pause Your Plan (publicmobile.ca)
I was told by the retailer to see if my service provider will support cellular on my i watch . Looking to buy an i watch GPs+cellular.
Hi, I am needing help to remove United states 1000 talk it has increased my bill from 30 dollars to 70 dollars. I have logged in and have no idea how to remove the specific add on. I need help to do so. Thank you.
Made a payment on my debit visa and it went through but my plan hasn’t updated yet…
Hi, I loaded $15 to my account for a US talk/text roaming plan and confirmed the purchase, yet the plan never showed up on my account and the plan was never activated. Yet, the transaction history showed that the $15 was charged. Since I need the r...
if i buy this add-on is the 300 minutes from Canada only or can these calls be from Mexico to Canada too ?
I lost my phone and just recently switch my sim card. But now it won't process my payment. And I have forgotten my pin. To do it over the phone. Any ideas?
I know there is an option to purchase a 10 day roaming package if traveling to the US. My understanding is that this is for talk and text. What about data? If I only plan to use my phone for data (like maps and apps), is this covered by the roaming p...
I purchase 1 gig of data, than it purchase 1 more gig of data, but only 1 gig showed up on my add on purchased. My payment history shows $15.00 payment twice
