Mobile network not available

[Dorte]

opened an account, paid for the first month, inserted sim card

mobile network not available

[BKNS27]

@Dorte 

If you picked a new number and not porting over. Try powering off the phone then power back on. Otherwise, contact a CS_Agent to help you out.

[esjliv]

@Dorte 

What have you tried so far?

Here is some troubleshooting...

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) 

[softech]

@Dorte   What kind of phone do you have? brand and model?

you have another phone to try the SIM on ?

it could be just SIM provisioning issue, which has been a common issue lately.  But no worry,  PM Support can easily resolve this.  Please open a ticket with PM :

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there