Plan not working

[AvaWC]

Hi there!

I have Canada-wide talk and text but when I call my partner’s Canadian phone number, a public mobile message says that the call cannot be complete because I don’t have enough minutes. This has been going on for months and it’s extremely inconvenient. I’d appreciate some help sorting this out. 
Thanks!

[Mitchel1]

I’m on $40 plan unlimited

[softech]

@Mitchel1 you have the "not enough minute" error?

did you login to My Account and check if you have outgoing minutes left (if you are on $15 plan)

try to dial 1 in front of the 10 digits

and you reboot your phone yet?

[Mitchel1]

I’m having the same issue, and can’t put in a ticket to get help

[esjliv]

@AvaWC  - yes, that is annoying. If adding a 1 in front does not help the call contact try toggling into airplane mode than back again.

I add a $25 plan this was happening to about a year ago once in a while. It did end up stopping after about a couple months.

If your call does not complete then yes, submit a ticket to CSA. But if you can connect by methods suggested, hopefully these get cleared up soon

Methods to contact CSA found here: 

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@AvaWC 

This is an irritating glitch that usually lessens over time. I'm going to go one further on this and suggest you power off your phone. Remove your sim card and if possible put it in another phone and attempt to make a call and/or send a text message. Remove the sim card and wait 10 minutes. Place the sim card back in your phone and power your phone back up. Make a habit of rebooting your phone at least once a week.

If this glitch continues to plague your phone and/or increases in frequency rather than lessen then contact customer support and ask them to reset your account and reprovision the sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@AvaWC 

If you are on the $15/month plan there is 100 minutes of outgoing calls and unlimited incoming calls. You can login to Self Serve account and check how many outgoing minutes you have in your account.

Contact a CS_Agent by private messaging on top of this page if there is a discrepancy.

In the future, you can text your partner to call you so it is unlimited incoming calls.

[softech]

@AvaWC  it is a common glitch,  just reboot the phone and make sure enter 1 in front if the 10 digits number