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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cancel or recover unregistered public mobile account

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.

Resolved! trouble with US roaming/talk/text service

Can I get my money back for a USA add on that didn't work? The first one purchased worked but the 2nd one did not. Was within the guidelines, did all the fixes that were suggested but nothing helped.

Resolved! No inbound calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

Resolved! Text from 611 saying card declined

Hello, I received texts saying: (2/2) If card is still declined, please contact us using our 24/7 virtual assistant publicmobile.ca.chatbot. Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, ...

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now

No Signal - any reports network down ( 2:19 pm PST )

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Resolved! Charge new voucher but account cannot be renewed

I have credit using voucher but my plan is not renew.I charged vcoucher with 611*

Resolved! Mailed sim card has not arrived yet

Hi! my sim card has not arrived yet. I purchased it online last Feb 24.

Resolved! New activation not working

Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?

Resolved! No inbound calls

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network? thank you

Resolved! New Account

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...

Chángueme y de número

Resolved! Changing SIM #

Hey y'all, Everytime I try changing my SIM # under my account and submit the new #, it doesn't update it. I've tried at least 10x. HELP!

account

I'm trying to get into my account to change payment option and it ask to send code to my email which I do not receive.

Resolved! No service - CUSTOMER SERVICE REQUESTED

My account is suspended because of a payment issue (even though I have auto-pay set up). But every time I try to make a direct payment I get an error message. And then I get a 404 number whenever I try to get create a ticket for customer service help...

incoming call auto go to voicemeil

Resolved! Data

I have been with public mobile for number of years now and last two billing cycles I went over on data this is the only time I ever did with being with public M. I see that the data usage is past 12 pm and I k ow that this is not right because I don’...

Resolved! Being charged for a number that is inactive??

I have tried to resolve this. A phone was lost. Number number assigned to the new phone and Sim. I am being charged for the old number still. How do i shut down the old number so I am not being charged . That is a New number assigned. Apologies

Resolved! SIM card not arriving

I ordered my SIM card in January 8th and it still hasn't arrived. I cannot submit a ticket or anything I cannot reach anyone at the customer centre or track my shipment. What should I do?

Resolved! Add-on for USA 15 talk-n-text not working

I tried to add-on USA talk and text and it did not work but my funds were subtracted from my balance. what should I do now?

Resolved! Error changing password

When I go to change my password it says error can't change password

Is the account page down?

I tried to log on last night and I've just tried again now and both times I'm getting the below message (and the click below link gives me the same message). I'm trying to figure out if the problem is on my end or if there is ongoing maintenance. I n...

No public mobile network

I cannot text or make calls since I cannot see the public mobile network on my phone's network settings. I see Bell, and Telus. The bot couldn't supply a ticket to get in contact with a CSR.

Resolved! I have a 25$ plan for 3 years now, my data amont has been shortened, not sure when or why

I've been trying to submit a ticket for a few days now and I can not for the love of me find how to do such, the link that SIMon offers goes 404, and after following the supposed solutions from the bot suggestions I found nothing else to be done to a...

Resolved! Occasional no ring tone on ZTE

Thanks to all who helped in previous posted question, https://productioncommunity.publicmobile.ca/t5/Get-Support/Bought-ZTE-phone-March-2022-sometimes-no-ring-tone/m-p/950290#M656165 Short recap - we rarely use phone, may be 1-4 calls per month. OCC...

Resolved! Did not receive SIM card

Hi, it's been close to a month since I ordered a SIM card for my family but we still have not received it. I tried to submit a ticket but it keeps showing the 404 error (even after I cleaned all cookies/caches, and refreshed the page, etc.). Could so...

Resolved! Recently renewed my plan and texting isn't working

Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts. Would really like some help with this seeing as I need my phone for work.I have tried everything the help bot has told me to do and nothing is working. T...

Not receiving a system generated message possibly international

Hi Im not able to receive a car system generated message sending to my phone number. By checking the phone number sending the message to other phone numbers, it looks like an international message from California. I'm on a $15 per month plan, I saw ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! cancel or recover unregistered public mobile account

Resolved! trouble with US roaming/talk/text service

Resolved! No inbound calls

Resolved! Text from 611 saying card declined

Resolved! Email no longer working

Resolved! Data not working

No Signal - any reports network down ( 2:19 pm PST )

Resolved! My account

Resolved! Charge new voucher but account cannot be renewed

Resolved! Mailed sim card has not arrived yet

Resolved! New activation not working

Resolved! No inbound calls

Resolved! New Account

Chángueme y de número

Resolved! Changing SIM #

account

Resolved! No service - CUSTOMER SERVICE REQUESTED

incoming call auto go to voicemeil

Resolved! Data

Resolved! Being charged for a number that is inactive??

Resolved! SIM card not arriving

Resolved! Add-on for USA 15 talk-n-text not working

Resolved! Error changing password

Is the account page down?

No public mobile network

Resolved! I have a 25$ plan for 3 years now, my data amont has been shortened, not sure when or why

Resolved! Occasional no ring tone on ZTE

Resolved! Did not receive SIM card

Resolved! Recently renewed my plan and texting isn't working

Not receiving a system generated message possibly international

data not working(Solved)

New Activation Esim did not activate Iphone XR

iPhone 11 Pro - 5G?

Can't sign up.

Transfer subscription