Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently having issues getting my plan activated through the mobile app. After the page for entering the info for porting a number, I was led to an activation process. The process failed and it won't let me retry. When I try to get support, it ...
Moved to French support
Hello,I just signed up for 90-days, but would like my account to remain active longer than 90-days. Will I have to renew my account manually or will you auto-bill me after 90-days to keep the account active.CheersShane
Hello Community members.I need to know my account number. I am not able to login to my account. Each time I tried to login, it returns me to to the main page and I keep logging in circle. My password is correct, I even change it to be sure. I know i...
Good day:I am not that tech savy. I purchased a basic TCL Flip phone model 4058E and it does not have a phone number associated with it. I thought that I would get one when I purchased a plan from public mobile but didn't realize I had to download an...
My profile will not display any Can US plans. It will only let me change my subscription to the the 20 gig plan or the $15 .00 voice txt plan. It will not allow me to change the all plans to the 90 day plans.
Hi There,I have just activated my new subscription two days ago (Nov. 3) and didn't find a place to enter my friend's referral code in the app. Please help apply the referral code "xxxxxx" to my friend's and my account and credit the rewards points.T...
My bank account has been charged for another line and I had them check to who I have no idea of this person and I want help getting this stopped and my money refunded. Who do I speak w
Hi,I would like to set up a call numbers to number in United Arab Emirates (UAE). But, it was not successful. The error message I get is: Failed to read dataSomething went wrong. Check you SIM card or network connection, then try again. For your info...
try to transfer my number from virgin mobile, now both my esim with Public mobile and old sim card with virgin mobile works as the same phone number. called virgin, they said the issue is with Public mobile, trying to contact customer service but...
I asked a question a couple of days ago about my plan. im looking at my bank info and the money for PM account clearly came out November 2nd. Nov 3rd i got the text saying my phone bill was not auto renewed. I waited and checked again today. I still ...
I'll be traveling out of country for seven months. Normally, I just keep my plan active when traveling. This year I was thinking of putting it on hold if possible. I'd like to keep my number which was ported from another provider 4 years ago. ...
I'm in Ontario. Just changed plan on renewal. Went to Payments and it showed this for upcoming payment. Why is it showing Quebec when the plan is Canada Wide? Subscribed Plan$34 for Unlimited Quebec minutes + 20GB data at 4G speed
if the old customers register for the reward points, do I still get the pre authorized and loyalty benefits ?
I recently tried to port my number. I did not realize I had to leave my current SIM card in. That said it never ported. How do I re-port my number??
I transferred from Lucky operator to public operator about 3 weeks ago and since then I have not received any good service, my phone does not receive SMS at all, I have not received any messages for the past five days, and my phone keeps ringing when...
Have come to Florida and my phone will not make or receive calls. Have the US/CAN plan
november 3rd 51.75 was my initial visa payment then i received the same bill for november 5th twiceHow can I get the extra two billings taken off my visa
My sim card suddenly needs provisioning. It was working fine and now I get the "sim card needs provisioning" message.I recently switched over to 5g and everything was working as it should.I have turned airplane mode on and off, restarted the phone, r...
I bought 3 gigs of data and have the receipt showing the payment went through. The data is on my overview page but my phone still shows no data available! I have used the chat bot and done what it suggested, which was toggle air plain mode on and of...
I have been a long-time customer and signed up my child for the basic $15 plan in September and didn't get the $10 dollar credit and the number wasn't added to my refer a friend even though I entered my code for the first two billing cycles. I try t...
Hello, I bought a new phone though Walmart Google pixel 6 I got the phone transfered my files over from my old device and go though the set up once it asks for the sim card and the file transfer is complete I put my sim in and it says sim not support...
Do my rewards and loyalty get transferred when I upgrade my public mobile plan ?
You can keep your old number or how does it work? Do you have to get a new phone number?
Can I use my phone in the Netherlands? How would that work?
How do I get another number transfer request if I’ve gone over the 90 minutes? @CS_Agent
When I press change subscription, there’s only two options and they’re both 3G.
I've been on auto pay for a long time and been with PM for almost 20 years and I have been very satisfied all along.My plan gets renewed on the 29 of each month so October 29th auto pay charged my credit card with means I'm paid up until November 29t...
