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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Log in

I keep changing password but it still won’t lets me log in to add to my package been 3 days.

Data does not reflect reality

My data usage did not refresh after monthly payment. Still showing old available data. I am on a $25 plan

Resolved! Trying to set up my account

Dont have original paper from kiosk. Having issue setting up account to make payment

Traveling from Canada to US, I got signal the first few days but now there's no signal.

- No signals: it doesn't recognize AT&T nor Verizon, I tried to change to automatic but still no luck - I removed the SIM, an insert it back, no luck. - I tried the SIM in a different phone, no luck. - I rebooted the phone (iphone), and I also rest...

Resolved! usage shows calls I have not made

How do I prevent that from happening?

$15 Plan - Unlimited Text Messaging Included; Do you need Wifi to send text messages?

When I am not connected to Wifi, I am unable to send text messages. Do you need Wifi connection to send text messages, although it's included in the base plan? Thanks!

Resolved! SIM Card has not yet arrived

Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022. I received notification that it had been mailed on July 25, 2022. To date, I have not yet received it. Could you pl look into this delay? Thanks.

Resolved! mobile internet/data

My internet is not working for more than one week already. MMS seem to work but there is no internet connection. Do not ask me to check the APN. I did it already many times. It shows to me the data is using but in fact it does not connect to the inte...

Resolved! cant log in

I cant log in as I don't have my e mail anymore and I cant get the e mail code. I need to pay

Resolved! Automated Texts (2FA) are not being recieved

I ported by number 2 weeks ago from Shaw into Public Mobile and I haven't had automated 2FA texts come from my bank or other services. I can receive personal texts from my friends and for the public mobile login 2FA, but I don't receive any other 2FA...

Resolved! Security Verification Loop

Why does the security verification process continue to loop back after verification code is entered?

Resolved! I ordered a sim and it hasn't arrived

I ordered a sim 17 days ago and it hasn't arrived. Double checked the address and it's all good. How can i get a refund or new sim card sent to me?

Resolved! activation issues error code 821

wont let me activation i did one kid friday now doing the other 2 kids diff email and all and get error code 821

Resolved! Sign in

I need to sign in to my account and cannot it allows my to ‘successfully’ change my password and I still can’t sign in

Resolved! new 4g plan

I just switched to a 4G plan effective immediately. But I'm still getting download speeds below 3 exactly the same as my 3G plan. What's going on?

Resolved! SIM not registered message.

I just registered with Public Mobile and my phone says SIM not registered. I also have not received an email confirmation. But I do have the confimation page.

Resolved! Sim Card

I am trying to purchase a new Sim card- in my cart it is showing a bonus card and a triple punch sim. Do I need to order both ? I have an iphone 8

Resolved! Badges

Does anyone know how hard it is to earn badges

New rewards program

I’ve been with public mobile for years, and currently get $6 off of my monthly bill. I’ve been reading about the new rewards plan and was wondering if anyone has recommendations about starting that or staying with the old one.

Resolved! payment

3 questionauto payment error where get voucher nowhere customer service~~~

Resolved! Signing In and Updating after away for 6 months

I travel back and forth to Canada often and keep a sim but I am unable to login to add data etc? Can someone help. I have a simcard and would just like to add data after not using for several months and I cannot register

Missing Data from Public Points Redemption

1GB data was redeemed using public points but has not shown up on my account within the 24hrs. which is stated I the email received after selecting the add-on.

Resolved! Port in problem, Inbound calls don’t work

Recently switched from chatr and calls in/out did work for about a day. Currently only able to do outbound calls and inbound calls go straight to voicemail. Profile shows everything active on PM. Not sure what else to do.

Resolved! Rewards

I wonder why my $1 discount for each year staying with Public Mobile is not applied to my account?I am already on my third year with the company.

Resolved! Port out number not working

I did a port-out from Koodo to public mobile and after being on the phone with Koodo for over 3 hours, they claimed they ported out the number... When I look at my public mobile account it is showing my number is there, but it's not working and when ...

Resolved! Switch sim card on new phone, asking PUK

Hi,I got a new unlocked phone and switch my sim card to the new phone, but it is asking me to enter the sim PUK password but I do t have the sim card box that came with it so I would ask if public mobile could provide it because if I enter incorrectl...

No Data Usage showing on account

I have 10.5 gb of data on my plan and I run out every month. I have tried to check my data usage to see where it is getting eaten up but my account does not show any record of any Data usage.... the only usage that shows is SSM for text messages. I...

Resolved! SMS picture messages not coming through

SMS picture messages are not appearing or coming through several hours later. this happened when I switched plans from the $120 90 day play to the $40 3G plan. has anyone on the 3G plan had this issue?

Resolved! Cancel my account

What is the email or telephone number to contact a representative from Public Mobile directly? Please cancel my account now. Thank you.

Resolved! Overpayment

I have 2 services with public. I overpaid from my 2nd number. Please contact me as soon as possible

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