Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...
Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...
I purchased the wrong add on. Instead of the US data I wanted the Canada one.
For some reason, I moved to another carrier months ago. Now I want to move back to PM. I still have the original SIM card, can I reuse it or do I have to buy a new SIM card? Thanks!
I am in Arizona. Every time I try to buy US Roaming & Data the system fails to complete the transaction. This is the third time in as many months. I need to put in a ticket. There is money in my account and there is a credit card number that Public M...
Trying to register and transfer a number. Go through all the forms but last step always fails with Error Code: 821. PLEASE HELP!
Good day and thanks in advance for any assistance. I am hoping to find out if Galaxy A5, 2G network will operate with Public Mobile. I've checked extensively with the phones imei number and it clearly stated 3G or 4G, but the clincher is that my so...
I'm paying for 4G but my phone says LTE all the time and I can't make calls in certain parts of my work camp?
Hi, I am having all kinds of issues with my device and service. When trying to create a ticket, the system does not accept my username or Pin, however it works to log in... tried changing my pin in account settings, and still won't accept it for crea...
Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment informati...
reset the password but new one doesn't work. Tried multiple times. Not typos. Note: couldn't use email password reset, used cell number reset Help!
I am trying to register my new PM SIM - and port a number form DCI telecom. After the first step registration process gets stuck at identifying the number a want to port. The chat bot is useless solving this. Finally I figured out how to and sent an ...
Hello,I have 2 phone numbers on my account and need to buy a long distance US plan, but only for one phone number. When I go to add on I’m not sure what number it is covering or is it covering both?Appreciate any help with this.Thanks, Steve
Hi there, I should have access to 2GB of promotion bonus and my usage shows I have only used 44%. However, I've been disconnected to data by Public Mobile. This is the first time this has happened since joining in July 2022. Can anyone explain how I...
I was surprised to find spam email in my community inbox. Emails about earning cash with links to go to websites. I thought all the email would be about my Public Mobile service. Heather
I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?
My SIM cards, ordered on January 20, have not arrived in the mail.
i can't remember my pin code for the account and having hard time to reset that i don';t have access to my account online either
Just noticed that in January I was double charged. Same day same amount on my credit card bill. What can I do?
I'm not getting notifications for my voice mail on my PHONE 13 Pro
I am new to Public Mobile. I ported my number over. However I am not getting calls? My texts are coming through though.
December 1, 2022 I received a Public Mobile email with “Refer a friend and you’ll both save $25” message. I decided to take advantage of this offer and got my wife her own phone and registered it December 3, 2022. I’m 79 and I thought I did everythin...
My phone says no service. Tried everything. Can't login to my public mobile account. Can't remember password and don't have the email associated with it anymore. Trying to find out my account number trying to have a working phone. Trying to get in to...
Hello, I activated my Public Mobile account last week and at that time requested my existing number be ported over from Bell. Apparently I missed a text from Bell authorizing this and they have locked my number. I contacted them and they said I nee...
On a recent trip to the US I bought a 15 day roaming and text ad-on that worked flawlessly. Then as that 15 days ran out I renewed the ad-on and it didn't work. I have opened several tickets with what is supposedly Customer Service with no response. ...
Hello. My name is Natalya. I have a problem. My phone number does not work for me, no one can call me and I also cannot log into my own account. Please help me figure this out. Thank you.
My calls go directly to voice mail without ringing or notification. I cannot find where to change this.
I'm still on the 3G plan, but want to move to a 4G plan. Will I automatically have my rewards switched to Public Points? Or can I stay with the old rewards plan?
Lost my iPhone. Was not able to pinpoint its location. What happens to my SIM card ?
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| 170 | |
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| 106 | |
| 99 | |
| 88 |
