Incoming calls going straight to voicemail

[Allbe2703]

Hi ,

This is second time we Public mobile Members/USERS  encounter this issue in 6 months, incoming calls to my phone will go straight to my voicemail . The phone doesn't ring when this happens.  

Secondly when calling my wife's public mobile cell phone number it does the same, hers goes straight to voicemail as well.  This problem is with Public mobile ........ it is intermittent in that sometimes it will ring but never will it ring twice in a row. So,  i have missed important phones calls because of this glitch which is not good  at all and certainly not good if its a call from someone who is having a heart attack or isn't well or safety related or whatever........... for our family this is a deal breaker so FIX IT ASAP !!!

[Phil_Adelphus]

@Demr   Have you made sure your settings are not silencing incoming phone calls?   Is your phone on 4G/LTE or 3G (what phone do you have?   If you need customer service, open a ticket at the chat icon bottom right of this page.  If the chatbot doesn't work for you, you can send agents a private message for help using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Demr is that new activation with porting in number?

data and outbound calls work?

[Demr]

I am having the same problem.  What do we do

[Phil_Adelphus]

@Allbe2703   Are your phones set to use LTE or 3G?