Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was referred by my son-in-law recently. He didn't get the points. Can he still get them?
I keep getting the confirmation screen (sending a code by text message) on a loop without ever being sent to the next screen. What can I do?
My transfer from previous provider is working, even though I never received a confirmation message from Public Mobile. My old provider confirmed the transfer and closed the account.I can call another phone and my old transferred number shows up corre...
Hello, I set up a plan on a new sim and then lost the SIM card.i had to buy a new sim and start a new plan, but i need to close the old one but i cannot log into it without the one time password sent to the number.How do i get access to the account? ...
I'm going to be in the US for a day. I am not on a Can-US-Mex plan. Can I make calls or texts without getting charged roaming fees?
I would like to add a second number to my phone using an e-sim. For this second number, I only need a plan with talk and text; no data. What is the cheapest plan you can offer me for this second number as a long-time subscriber?
Hi I need to cancel a phone plan, it's in auto renewal and I can't login to my account to cancel auto renewal, when I login, there's only one option to resume activation, I don't want renew activation and I want to cancel the plan
changing banks , need direction
I still have not used used my data and I got charged extra for no reason.
I have 6GB of data, and I know i have used it all so i decided to use my rewards to purchase more data. It has been more than 24hours since i purchased the extra data and yet i am having issues getting data to work. My subscription renews Aug 16 and ...
I tansfered my number to pm then accidentally ported a second one to same account not realizing I can't do that. Is there a way to get my original number back. if you try and port it elswhere it is available to port but not active. when i log into my...
Not every call that I make is coming to me! It rings on the other person's end, but nothing on my end!Pls don't just tell me to restart my phone, or pop the SIM card out and put it back in. It's already been done.
I recently purchased 300 international minutes to add to my Canada wide account. When I try to make a call to the US, I get the message "you have used all of your minutes".As I have not used any of my minutes, this is perplexing. Does this mean that ...
My account has Auto Payment set up normally, and the payment was just deducted on August 11. Why does it suddenly say it expired on August 11 and is now on hold?
Hi I had updated my cc and updated the plan for more data but now I see two of the same charges on my credit card ? Can you advise ?
So I’ve had the same public mobile plan for the past 3 years. Recently I saw on the homepage an offer for a new plan that would give me way more data (Canada wide) for the same price so I switched to that plan. The second I did that my service stop...
Hi there, I have the 35/month plan which allows 60gb in Canada, US and Mexico as well as 1000 min. Can I use my phone when I cross over the border or am I going to be charged roaming fees each and everytime I cross over? I always put my phone on airp...
Hello! I am very disappointed with the PB referral program. On Saturday, August 9, 2025, I tried to register a friend in PB as a new customer, and guess what? I opened a file in her name and tried to take a $ 20 plan. For 3-4 hours there were message...
Why can't I see info under "My Account"?When I clicked on it it open another window asking me to login and nothing happened after I logged in.
Hello, I recently ported my phone number from Fizz to Public Mobile. I received a message from Public stating that my transfer failed due to an incorrect account number. However, I am certain I entered the correct account details. I created a support...
I bought replacement physical sim card because the puk code was entered incorrectly 10 times and permanently disabled the previous one, I have installed the new card and transferred about a week ago and when I turn my data on the system prompts a not...
I started Can/USA PLAN ON 29 July but cannot call the USA from Canada. Is this how it works?
I'm can't dial out but can receive calls
hey guys i was unable to find my account number. the thing is that registered email when i opened it showing othing is there any other way apart from email to login to my account
Upgraded to a 5G plan because service was so slow on 4G, but at least usable. Now my iPhone 12 never goes off of LTE and the speeds are so slow it’s mostly not even worth having data.Submitted a support ticket over 2 weeks ago and got no response.Wha...
been trying for the past 4 hours...going in circles with usernames and more than appropriate passwords.I am exhausted but wish to obtain this plan so that I can use my new phone.please advise....I am asking for helpcan someone throw me a crumb? xxxx...
Good afternoon. I was curious to know that with our cell phone plans with Public Mobile, do we have HotSpot Tethering?
How do find my 4 digit log in number
