Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why can’t I sent pictures to my friend who has a Samsung, I have an IPhone. I moved from Telus to public mobile and now it doesn’t work. My husband has the exact same issue. Please help.. I’m not the greatest with new technology
I'm trying to transfer my public mobile number to Lucky mobile because I no longer have access to my public mobile phone but I would like to keep my number I was trying to do a transfer but I can't get the text message to accept the transfer how do I...
I submitted a ticket a day and a half ago to get my PUK number.How long does it take to get a response regarding this usually?
I subscribe to Public Mobile some days ago.My SIM worked for a few days but isn't working anymore (no network). My other SIM is working well and my husband that did the same has no issue with his Public Mobile SIM. I tried restarting a few times and ...
Need a esim for new device Moto G play 2024 but when I select it under my account it is not allowing me to
Hi, I'm going to subscribe US bundle add-on, it expires in 15 days. I wonder how the 15-days is counted. If I subscribe now (July 26, 5:12pm), when it ends (date and time)? Thank you!
I locked myself out of my service by accidentally locking my SIN. Now I require a PUK code to resume Service. The chatbot says to submit a request on this forum and that he PUK will be emailed to me, but I keep getting taken in a chatbot loop of doom...
I'm trying to change my subscription to the $20/month one. But, it doesn't show up in my options. Why not?
The error says”Invalid Phone Number”. Please enter valid Canadian phone number…..I have been transferred to public mobile and disconnected from previous provider.seems like a stuck situation what are the next steps to activate the eSIM on my phone?
Good day,I believe that I forgot to set automatic payments on my account. As a result, my service was stopped. I can no longer receive the 2FA SMS to log into my account and set up my payments.Please help me. Thank you.
I did not receive any SMS from my previous provider (Speakout) to port previous number to Public Mobile. Its been well over 5 hours and my previous plan still is active and PM SIM has also been activated. Would appreciate any help.
I subscribed and paid for a sim and got it for a friend but I changed my mind and do not want to use PM. staying with currant provider.
We just returned from several weeks in Europe (it was a great trip). I purchased travel esims for my wife and I for data and they worked fine.Upon returning, my esim for Public Mobile worked fine, but my wife's has disappeared.I attempted to reset he...
I transferred my number from a different service provider on Jul 10 2025. It was successful at the time. I didn't use the phone again till July 25, and found that my public mobile phone number has inexplicably been changed. I requested for the number...
I just activated my new sim earlier today.I can't access data on my phone. I've created a new access point but still can't access data.Ive attached a screenshot of my apn settings
I can make calls and use internet form PM but I can’t send any text or make any call since I tried to transfer my number from another carrier to PM . The transfer process asked me to text my last phone number provider that they can complete transfer ...
I had the same problem - 3 accounts - all was going well, I started raving to all my friends to switch to Public Mobile. Auto-renew on 3 accounts. Car packed up to go on long trip. On renewal date all 3 phones stopped working. Been working on it for ...
I can make local and domestic calls but 1888 or 1-800 number just don't go through they give an 8UM1 errors
referred a friend about a week ago and still have not recieved the cha-ching text
Dear Customer Service Team,I am writing to request assistance regarding my mobile account. Today marks the 90th day since my mobile package was terminated, and I would like to resume my original plan. However, I am unable to locate this plan on your ...
Two readings on my usage account data, 12GB and 19 GB both on one line, how it can be possible?
I’m a public mobile customer. Upgrading from iPhone 8 to iPhone 12. How to transfer phone #.
Hi, I just changed my sim card online (replacing my previous public mobile sim card), and after I entered the number I hit save changes, but I'm not sure if I did something wrong because one of the boxes turned red and has a highlighted exclamation p...
Im looking for help to get my phone to receive and send texts and also receive calls.I've gone over and checked my APN settings already, but still nothing has changed.
I subscribed a new account, and public mobile esim doesnt seem to be installed properly. I tried logging into my account but it won't let me (requires verification via email - which i did, and verification via text or voice message - which i cannot r...
How can I use my points to buy an esim. My Sim card was stolen out of my phone.
Im hoping someone can help me with a subscription change issue, as the screenshot below says I'm subscribed to the 100gb plan but on my app and desktop it says I'm still on the 30gb plan, even though it says the 100gb plan has been active since July ...
My sim suddenly shows no services. Tried to manually select the carrier but did not work
I am locked out of my sim. It asks me for PUK number. any help?
Esim won't install. I have secure internet connection and have installed esim in before. continues to fail. Not present in sim settings either and don't have a QR code
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