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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service not active! HELP

Hi, my pre-authorized credit card was blocked when I was travelling out of country & hence my monthly payment didn’t go through for which my service is suspended!Now when I am back in Canada & I login to my account the subscription that I had or the ...

Charged twice!

Looks like I got charged twice this month for my plan. Who do I contact, How do I get my money back? How do I make sure Im not going to be double charged going forward?

New account setup issues, no service since Monday

I signed up for Public Mobile on Monday (flash sale) and tried to port my number from Freedom. I approved the transfer via text message and setup my esim but haven't been able to receive calls or send or receive texts since Monday.I've tried the auto...

Line issues

My line got deactivated, how do I get it activated?

Resolved! Can't add eSIM on new device

I receive an error message "Can't add eSIM - the code isn't valid or has already been used. Contact your service provider for more information.My phone was purchased unlocked and the only way to continue with phone setup is to:1. Add a physical Sim (...

ESIM Activation Failure - No Service Since Monday

Hi, I signed up for the flash offer on Monday and had issues with the porting out and the ESIM failing to install. The number got ported out on Monday after over 12 hours, but the ESIM failed to install so I have been without service for four days no...

Disappointing 5G performance on iPhone 17 Pro Max in Pointe-aux-Trembles (Low upload & Noise)

Hi everyone,I recently switched to Public Mobile's 5G service with my iPhone 17 Pro Max, and I wanted to share my findings regarding poor signal quality in the Pointe-aux-Trembles / Repentigny area. Despite being less than 1km away from a Telus tower...

sim card

I was told my sim card will be sent to me in 2 business days, but today is the 3 day, why did I not receive my sim card? Thanks.

How to Cancel the subs

Hello,My plan has never got activated because of sim activation issue, its been about 5 days and now i am tired of waiting to get connected with CS and want to cancel the plan. However, i do not see any subscription cancellation button to choose nor ...

Service

Hi. I just added $50 in vouchers but my service did not restart, why??

eSIM not showing phone number

I have contacted apple and they have done all their troubleshooting. I had installed the eSIM and it stated that it could not load and to contact the carrier (public mobile) which has not responded to my ticket yet. So I bought a new eSIM and still h...

Resolved! Day 5 and No services after activation - SIM unreggisterd/unprovisioned

Hello @CSA_PM, CS_AgentIt is already day 5 and I have no services: Voice, Data, SMS. I created 2 tickets and sent few private messages to #CS_Agent and CSA_PM. I have been accomoding and patient with public mobile but it becomes unacceptable that I p...

something broken with my phone transfer

It looks like my phone transfer is complete, but I am having a series of issues. When people try to call me, my phone does not ring and goes straight to voicemail for the individual calling. I can call out with no issues. This has been going on for t...

I can't receive and send messages

My account has been activated but I can't send or receive messages

Please help me 제발 도와줘

Hello. I have completed the number porting, but the outgoing calls and text messages are normal.However, it does not become an incoming call. I'm using an eSIM and I completed the number porting yesterday.Please check the status of call routing or nu...

No Service

Not able to make or receive calls,sms.

Haven’t received a response in over 24 hours, what can I do?

I was told response time is 2-4 hours. I understand there are delays, but it’s been over 24 hours since the agent responded to me. What’s the response time like right now? Is there anything I can do to escalate?

Resolved! Mexico plan

Hello, I have a Canada US Mexico plan I am currently in Mexico but my phone is not connecting to a local network. Do I need to turn on data roaming?thnx

@CS_Agent SIM issue

Hi there,I just activated my new subscription with a physical SIM card and ported my number from Telus. Followed all the steps from the PM app and approved the port from my Telus service. When I insert the new PM SIM, my phone doesnt recognize it. Sa...

Transfer number issue

Something didn't go right while activating your subscription. Click below to contact a customer support agent.

Data

I sent multiple tickets with no response. When will I get a response. This is not working for me.

Number porting

I waited 6 hours for my ported number but still nothing and I talked to CS agent saying the port was successfully but I am still on my temporary phone number. Is there anyone I can contact?

Unable to receive text message

I recently completed porting my number from Rogers. I’m able to make calls now, but I’m unable to receive text messages. I need help troubleshooting this issue.

How to activate a new SIM when the old phone is lost

Hello!I lost my phone and now have a new one. I bought a new SIM card for my new phone. I use the application to enter a new SIM number. It is saved on the app but my new phone is not activated. Do I need to do something else to activate the SIM ...

Refund @CS_agent

I ordered a sim card that never showed up and was charged for it. Who do I speak to to get my refund since there is zero customer service @CS_Agent

@CS_Agent

@CS_AgentHi, I tried to port my number from Lucky Mobile yesterday but didn’t receive any SMS and my line isn’t active, even though I was charged. Can you check the transfer status and tell me how to complete activation? edited by computergeek541: ch...

Red dot at top right hand corner of phone box

How do I get rid of the red dot at the top right hand corner of the phone box at the bottom of the cell phone?When I press on it it goes to voice mail and I have no messages

payment

my payment did not go through, it has been coming out monthly on my credit card but for some reason the one in January did not. Nothing changed on my card and I have funds. I have tried making a payment and it's not taking it. I am not sure what i...

Ringer

When someone calls my cell phone doesn’t ring. I have upped the volume, made sure it is unmuted and have asked other people to look at my cell yo see if we can figure out why this is happening. I need my cell for work and am missing calls so I really...

US plan

I have a us/ Canada plan. I purchased in Canada. I'm on the at&t network. I am able to text but can't receive phone calls. It worked great before today when I received a call from Canada. I've reset the phone by shutting it off very many times now & ...

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