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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15721 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26803 Views
  • 184 replies
  • 27 Bravos

New activation. Still no service

It's been 17 hours since changing to public mobile from rogers and i still have no service. I can't make calls or texts or use data. However I can receive them. My profile online shows my new sim number and my iPhone shows public mobile under eSIM bu...

J418 by Good Citizen / Bon Citoyen
  • 412 Views
  • 8 replies
  • 0 Bravos

Resolved! 240 GB ? and $34 vs $29 (5G vs 4G)

Currently I pay $34 monthly but after discounts $28. So I was browsing around to see if worth switching to the $29 plan for 4G. That could bring me down to $23 (although rewards are changing?$. Thoughts? It renews April 1. I’ve only just noticed the ...

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rossputin by Model Citizen / Citoyen Modèle
  • 664 Views
  • 8 replies
  • 1 Bravos

Resolved! Data fail roaming in San Francisco

My partner and I are down in SF for a few months and are having intermittent but recurring and serious difficulties connecting. We'll be connected, and then the phone will show the band flipping between 5G and LTE and the apps will detect that the ph...

PeterFairley by Good Citizen / Bon Citoyen
  • 566 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfer from PM to Freedom but no SMS services

I am traveling abroad. I took a public mobile package without noticing that it does,t cover outside Canada and America I have got a new package on freedom mobile and I want to transfer public mobile number to freedom mobile who has sent the request t...

MSChaudhry by Great Neighbour / Super Voisin
  • 166 Views
  • 1 replies
  • 0 Bravos

Resolved! No QR code

Hello, I created an account for public mobile but I never received a QR code to activate my eSIM. Can anyone help with this? My credit card was charged but it’s still not working. 

Hailey241 by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos

Resolved! typos on the website

lol: Headline is 'Last Susbscription' on https://myaccount.publicmobile.ca/en/account/plan/change-plan And joining this forum it's got this: You can edit your nickname later in 'Addtional personal information' tab' https://myaccount.publicmobile.ca/e...

julz_wot by Great Neighbour / Super Voisin
  • 319 Views
  • 5 replies
  • 1 Bravos

Watch lte

Wondering if public mobile supports watch LTE? Looking into purchasing a smartwatch 

Will_Neo12 by Good Citizen / Bon Citoyen
  • 165 Views
  • 1 replies
  • 0 Bravos

Cant transfer phone number been trying for 4 days

I cant transfer my phone number from Koodoo to Public mobile. Ive been trying for days. I finally got the text message to say "Yes" from koodoo to initiate the transfer. Then I put in my public SIM. Then I had no service for 24+ hours. Now I finally ...

zzezezzezz by Great Neighbour / Super Voisin
  • 555 Views
  • 14 replies
  • 0 Bravos

Resolved! US Canada roaming charges

I will be visiting the United States for a few months later this year & was planning to change my subscription to the Canada US plan. If I do take this plan, will roaming charges be added while I am down there or does this plan cover me??

tomtommynx13 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada USA plan

I am driving to USA, how to use data in USA?do i need to change any settings for making calls in Canada from USA?I am currently using Canada USA plan. 

Yea123 by Good Citizen / Bon Citoyen
  • 274 Views
  • 3 replies
  • 0 Bravos

Resolved! Pixel 3 compatibility

Hi everybody,One of my friends is considering to suscribe to PM.His phone is a  Google Pixel 3 XL ( SP1A.210812.016.C2 )What  will be the limitations with that phone with PM (of course 5G is one of them).I dont see this phone on the list in this arti...

Paul215 by Model Citizen / Citoyen Modèle
  • 353 Views
  • 4 replies
  • 0 Bravos

Help Setting up on old phone

I'm trying to activate my account, but it says I need to download the app to verify my account. My phone is an old flip phone I'm using for emergency purposes for my mother, so I can't get apps on it. How do I continue the account setup process?

BozenaKrze by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Do I lose adds-on when you change subscription

Hello,I am thinking of changing subscription to a better deal.I have some bonus datas and 2 of  500 minutes international calls.I don't really need the bonus data when I switch but International calls min.I also like to know if I keep Rewards I curre...

Smasma by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

Voicemail response

When in voicemail the app does not respond to keyboard entries

GH4 by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 0 Bravos

ESIM issue

I created an account and am unable to complete it as I never got the email for the ESIM. 

Ashley1625 by Great Neighbour / Super Voisin
  • 280 Views
  • 6 replies
  • 0 Bravos

can not install sim

HiI am an existing customer with existing public mobile number. I left Canada for a year while putting my number on minimal subscription but when I come back, I found that my number is not working.I then try to buy a new number, the purchase is succe...

Torry16273 by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 1 Bravos

Unable to disable auto pay or even install ESIM

I cannot access my account page to make changes such as Cancel Auto Pay, or just cancel in General.When I log in it says Good Afternoon Followed by Let's Complete your activation. I click Resume Activationhttps://myaccount.publicmobile.ca/en/account/...

Brendan1111 by Good Citizen / Bon Citoyen
  • 267 Views
  • 4 replies
  • 0 Bravos

No data

Recently changed subscription today. Credit card was charged. Called the credit card company and they indicated the charge was authorized successfully. It shows as active subscription on the app. However I have no data despite having issues yesterday...

Khartsburg by Great Neighbour / Super Voisin
  • 137 Views
  • 1 replies
  • 0 Bravos

Resolved! Need to change old email I have no access too.

How do I change my old email to log into my account. It keeps sending the link to old email and I don't have that email nomore. Its been months I have been trying to fix this with no help or access from this company. Almost 1 year now. I am about to ...

Sharnny by Great Neighbour / Super Voisin
  • 327 Views
  • 6 replies
  • 0 Bravos

International Roaming

HI. I'm traveling to a non-us country. Is there a way to have roaming, mostly for calls and text? Thank you 

MrJLlC by Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

Can’t login

Need to speak with an actual rep. Our credit card changed and I’ve been trying to reset the payment info for days. I can’t get logged in and continue to get errors each time I reset a password to update info.

Chang4604 by Great Neighbour / Super Voisin
  • 132 Views
  • 1 replies
  • 0 Bravos
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