Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change my phone if needed for security reason? Do I pay for it ? If yes, how much do I pay ? edited by computergeek541: changed category (discussion isn't related to Community)
I got a new iPhone and was trying to get an eSIM but by mistake I downloaded the eSIM to my old phone. I did not activate it coz it's the old phone and now the old and new phone both are not connecting to the Public Mobile network?! What can I do to ...
I paid money but my service is not working
Hello!I ported in from Fizz over 12 hours ago and my incoming calls don't work. Outgoing is okay. I think my text messages are hung up as well. Please advise @CS_Agent
I just switched my phone service from Fizz to Chatr Mobile, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't make calls or send texts right now.Since I really need these services for work, coul...
Hi, I was previously with Public Mobile. I cancelled my subscription, ported my number to Fizz, then ported the same number back to Public Mobile the same day.I activated a new Public Mobile subscription on a new account using eSIM.Current situation:...
Please help with transfer number.
My wife is traveling in the Dominican Republic. She has the Canada/US/Mexico plan. She doesn't have any SIM card or plan for the Dominican. But she is receiving some text messages from friends in Canada. Is she going to get a huge bill when she gets ...
Just ported over to Public Mobile for the $20/60GB plan yesterday. Setup eSIM but there's no service (can't text, call, no data). TELUS Sim has already been deactivated so I can't use the old sim to call either. Can any mods help me with this? Alread...
I want to share my experience in case others are facing a similar issue and to ask for advice:I recently activated a new Public Mobile account and chose an eSIM.During activation, my device was successfully verified as eSIM-compatible within the Publ...
I am an existing customer, have been a customer for more than 2 years now. since yesterday, my phone will not connect to the public mobile network. I keep getting "no connection" and "emergency calls only". I had barely used 10% of my data allotme...
I just signed up for Public Mobile a few days ago, and none of my messages are going through to people who do not have iPhones… anyone experienced this or have a solution for this? thanks
I’m transferring my number from Rogers, but I’m not receiving the port request message.Can you please resend the port request or help coordinate with Rogers?
I have been logged out of my account and am unable to pay for my subscription, and have been submitting tickets for the last couple of days, and am still waiting for a response. This has been quite insane.
I can make phone calls but can't send or receive text messages. Any ideas.
After checked the community, it looks like I am not the only one who got double charged during the new plan activation.- Firstly paid 20$ to buy the plan- Then logged into the app and found the plan was expired and paid 20$ again to reactivate the su...
It has been over 48 HOURS and I have zero response from @CS_Agent. Opening ticket is even bugged out and just to resolve this I paid an extra $5 for an esim just so I can get the port done. Public Mobile - you are basically waiting on an Class Action...
i signed up for a plan and trying to get a hold of customer service since 2 days ago to cancel. Its ridiculous the amount of time i have to wait and it keeps adding more people to the queue . 2 days of having to wait for hours and nothing!! i would l...
@CS_AgentI opened a ticket 2 days ago, no response
Where can I find the pin # on my account?thanks,Siuwien
I signed up during the flash sale, but had to request a PUK code. I sent a ticket and a message to CS Agent, but it’s been 2 days and haven’t received an answer. I’m stuck on SOS mode.How long is it currently taking to get an answer from a CS Agent?
Please help with number transfer
I bought a new subscription on Jan 26. Payment was also completed and money is out from my account. I am unable to activate my number. Please help.
Suddenly, yesterday my account was not active and PM is asking for payment. I have had this account for 2 years and have a current CC on file and my account says that I am subscribed and my usage is not over - I have used 2 GB of 6 GB. I toggled airp...
Hi,I’m requesting help with a new activation for the $20/60GB promo.I attempted to sign up two nights ago while the offer was still live, but I was blocked by Error M.8702. I visited a mobile shop near Walmart yesterday to resolve this, but they were...
My eSIM card did not work tried 3 times and still failed I new a new eSIM card
I’ve ported my number from Koodo to PM yesterday afternoon. Porting appeared to go well. However while waiting for PM eSIM to activate I lost access to my Koodo service provider. I waited for hours but the eSIM was ultimately unsuccessfully installed...
I recently changed my plan, and since then I am unable to send or receive SMS at all.My account status shows Active, and I have signal and data working properly. Where could I ask for help check and refresh/reset my SMS provisioning on the backend?Th...
Heard replying timeline of several hours.The CS teams can be overloaded due to sales event - got it. Whether it is several hours, or several days, there has to be more transparency so we as a customer are able to have realistic expectation. There s...
HiI made the costly mistake of jumping on Public mobile promo Jan 26, 2025. Since then the esim subscription have failed to activate. All attempts to reach customer service has proved abortive. I even walked up to the koodo and Telus store and they t...
