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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10832 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21781 Views
  • 181 replies
  • 24 Bravos

US Roaming Add-ons not working

Hello, I purchased US Roaming add-ons talk and text on 01 Jan 2024 but that is not working. I am traveling US for a family emergency as my father passed away. Currently, I am extremely disappointed with the service Public Mobile provides and consider...

Sayedbd11784 by Great Neighbour / Super Voisin
  • 251 Views
  • 7 replies
  • 0 Bravos

Pick up query

When I try to order the SIM online it doesn't allow me to purchase and get it delivered to the closes kodoo store. It only allows me to put in a delivery address. Should I add the store address (238 PRINCESS ST KINGSTON ON K7L1B2) as the delivery add...

Zsofi by Good Citizen / Bon Citoyen
  • 332 Views
  • 10 replies
  • 0 Bravos

us roaming

I am not able to purchase a roaming package for 15 days as it doesn't come up the web page with public mobile. want to purchase 15 day talk and text.

cheechee by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

I need help with US talk & text - urgent

Hello, I am in the US to do a business transaction today January 3rd. I have been attempting to make calls and send texts and neither is working. The data is working but what I need is talk and text. I paid 30 dollars for the talk, text & data bundle...

MissDoss by Great Neighbour / Super Voisin
  • 302 Views
  • 10 replies
  • 0 Bravos

New Sub - No joy on port in from Zoomer.

Went through setup in app.  Public data working and SMS between 2nd new line also working.  When I do an ANAC test both numbers return as 226-***-0007. (I think this is just a generic number assigned to unassigned SIMs) When I try the 'Transfer Phone...

jschmied73 by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! Mobile Subscription

Hi there, I'm interested in your new promo plan for $24. I'm going to spend 4 months in Canada, and I was not sure how exactly it works. If I get it now as far as I understand I would get a free physical SIM card right? Also, is it a 3-month subscrip...

Zsofi by Good Citizen / Bon Citoyen
  • 387 Views
  • 10 replies
  • 0 Bravos

Resolved! Referral Bill Credit

When does the $10 Bill Credit for a referral get applied to my friend's account if they select a 90 day subscription? Thanks! 

Kati2 by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 0 Bravos

Resolved! Public Mobile Office

Did anyone go to 25 York St.? Is PM Office there?

fwport by Great Neighbour / Super Voisin
  • 259 Views
  • 8 replies
  • 0 Bravos

Resolved! Free ad ons

Did we get any free add ons this year.  Usually we get 500 minutes and some GB.  I did not see any

boo_boo12 by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 1 Bravos

Resolved! Changing the Email on My Account

Hello,I am in the process of changing my email, as I will no longer have access to the one linked to my public mobile account by the end of this week. Just wondering how I can change my email on "My Account". I see an option to "change password" but ...

Sherry2023 by Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone won’t switch to esim

I called the support they said my number is already transferred to PM. When I try to convert to ESIM on IPhone it says number is not available for transfer. Still showing it’s on Bell carrier in settings and still showing SOS in top right corner. Con...

Kaakaaki by Good Citizen / Bon Citoyen
  • 250 Views
  • 4 replies
  • 0 Bravos

Cancel Phone

I’m trying to cancel my service and the new provider is attempting to send an email to public mobile who supposed to send a text to me but the new provider says my public mobile phone number is not valid when in fact it is

Dawna500 by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Public mobile

How do I contact customer support talk with an agent 

Stiffy by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Cannot input updated credit card

My credit card expires end of month. I have a new one with same number, obviously a different expiry date & new CVV, but when I try to update it in my account, it says ‘unavailable at this time’. I have been trying for days I thought this process sho...

Process of switching carriers stalled

Hello, I recently created 4 separate accounts to switch my family members over from Telus. The first two switched over smoothly, and I was impressed how quick it all worked.  Unfortunately, the last two are completely stalled out. For 5 days, I've be...

“Unable to activate eSIM” after scanned the QR code

I had initially downloaded the Public Mobile app, and followed its steps to activate the eSIM. Then my phone showed it can’t activate. Then I went on my email and scanned the QR code, it then popped “Unable to Activate eSIM you can try again, or cont...

Wuhoo by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

My service will not renew!

My service was cut on December 31st, and I have been trying to renew it since! Entered a valid Visa card number, and it has been declined in excess of 20-times now!  No one from customer service will contact me, and my daughter is in hospital with ca...

Murps51 by Good Citizen / Bon Citoyen
  • 485 Views
  • 14 replies
  • 0 Bravos

canceling public mobile service

would i get a credit from the monthly payment if i cancel the service before the end of the 30 days? Thanks

yyl by Great Neighbour / Super Voisin
  • 193 Views
  • 4 replies
  • 0 Bravos

Resolved! Boxing Day Sales for existing customers

Is it possible to take advantage of the boxing day sales as an existing customer without needing to go through the hassle of porting out our numbers? Not sure if anyone in the community has found any recourse, but I'm seriously considering porting ou...

A-L by Good Citizen / Bon Citoyen
  • 694 Views
  • 11 replies
  • 1 Bravos

My Public Mobile does not receive verify Code and incoming call

I am transferring from landline to PM today.  My PM can call but cannot receive incomings.  My PM phone can receive and send message but cannot receive EverSafe ID.   Without the ID I cannot login my account.  What can I do?  Please help. 

miao123 by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

On

Why do I have two phone numbers One account is there a way to delete my old number since I changed my number both numbers are still working on one account

Stiffy by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Throat

Inappropriate contents removed as per terms of service

softech by Oracle
  • 117 Views
  • 0 replies
  • 0 Bravos

Double charge in December 2023

I was double charged in December. Only one charge is visible in the payment history. I failed to open a ticket  - 404 error. Any suggestions? Thanks! 

polelum by Good Citizen / Bon Citoyen
  • 560 Views
  • 20 replies
  • 0 Bravos

Still not connected to network

Went through activation process. Talked to an agent and gave account number to transfer number 5 hours ago and he said it would be done in about an hour. Now my phone says it’s in SOS mode so no network connection.  Meanwhile in settings it’s still s...

Kaakaaki by Good Citizen / Bon Citoyen
  • 563 Views
  • 17 replies
  • 1 Bravos

Resolved! how unsubscribed account become subscribed ....

how unsubscribed account becomes subscribed without my knowledge, the account gets charged on credit card on file and becomes unsubscribed again after money is deducted.

Gita1 by Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Resolved! How long do the boxing week deals last with Public Mobile?

Hi, just wondering if anyone knows how long the boxing week sales last with Public Mobile? I'm thinking of switching from Rogers to PM, but am totally new to this online type of a company and need some time to figure out how this works before switchi...

Christina02 by Good Citizen / Bon Citoyen
  • 401 Views
  • 6 replies
  • 1 Bravos
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