Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just ported my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well confirming port was complete. Got a SMS from Public Mobile saying the account number is wrong and that they'll reach out but I've receiv...
I ported to fizz and ported back to public today to get the 50% deali am now unable to receive calls. I can make calls but i see it switch to 3g
I was charged 40$ for a 20$ plan,as the promotion for the plan was 50%off for the next 24 months .And also for next month it is showing that i will be charged 43$. Looks like the promotion did not get applied. Promotion was valid till 26 January.
I received text request to confirm the number transfer and responded twice saying "YES" but nothing has happened. It looks my PM data eSIM is working but with no phone number. My number is still shown on the phone as part of the Lucky Mobile eSIM acc...
So I just activated the eSIM and it did not work, I transferred my number and no longer have access to it. Now I have no number and no data access either, i heard customer support takes multiple days which is not acceptable.
This started a number of days ago. We are in Florida with a US and Canada package with 20 Gbs.Also are not able to get my saved messages. or delete them. seems to cut out. my whatsapp seems to work ok.Is there a problem with pUblic Mobile?
I need to get receipts beyond the 180 days and the ticket to do so won't submit
My wife and I ported in to Public mobile today. I sucessfully responsed to a porting SMS, but my wife missed to respond to it. And now the connection is not working.Can you resend the porting SMS?
Hello,I am a new Public Mobile customer. It has been literally two days but now I can see much better plan and want to switch to it.
Hi I can’t login and finish my transfer to public mobile. I don’t have the app and I’m currently out of country can someone send me the QR code via my email?
Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting ...
Just activated am account,got charged twice,statement shoes 22.60 x2
I ported in to public mobile today. I chose 60GB plan with 50% discount for two years. However, it is charged $20 twice. Even the next estimated bill looks $40 without discount.
I still haven't received a text message to transfer my number from fizz after 8 hours. Is this typical?
Activated about half an hour, with erorr at the end of eSim activation. Showed me the error of I don't have active subscription or smoething, then I removed my old SIM and rebooted, and seem that error is gone from the app.However, I can't seem to g...
Hi, I'm trying to complete my eSim activation after paying for subscription, but the app (android) keeps looping to the login page after 2FA. I've tried uninstalling, clearing cache, setting default browser to Chrome, and resetting password. Please h...
PM how long does it take to active my phone? It’s been over 9 hours since I switched to PM and I still can’t use my mobile phone.
its wild that I have to come here to get some sort of help, I've tried everything I can to submit a ticket and its not working. I tried to transfer my my number from fizz and got an error saying the account number I entered was wrong.. I'm not sure i...
Hi, I activated my Public Mobile service and approved my number transfer from Freedom.I accidentally added and deleted an eSIM, and now there is no Public Mobile plan showing under Cellular on my iPhone.I’m unable to submit a ticket through My Accoun...
Hi, i went through the process of porting my number, however its showing on my public account that my current number is my active number however my number is active with fizz and my public account is still tied to the temporary number. I replied to t...
Hello. I am having a nightmare with my port from Chatr. I received an SMS about an incorrect ESN/MEID. My incoming calls are not working. I don't have my Chatr account number, but I need you to help me fix this manually. Please respond.
Good evening I am a new subscriber but not getting the half price can a cs rep look into it?
I subscribed a $40 plan with 50% off for 2 years. First I was asked to pay $20 plus tax = $22.6. A confirmation email was sent to me and ask me to port my number and activate my plan. I followed the instructions going to the last step. When the line ...
My number was ported in from CTExcel today 4 hours ago. Outgoing calls and SMS work, but inbound calls do not reach my device. Anyone suggestions or similar experience? Thanks
Hello,I signed up with PM and a new number. Then I ported my number from Fizz. All the steps seem to have been completed because I can receive phone calls on my ported number and the data is working, I can't send or recieve any SMS. RCS isn't workin...
I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.Update: it’s been resolved!
Looks like it didn't complete properly I can't get texts for my authorization logins?
I am porting from Chatr. I replied YES to the authorization text, but received a 'Porting Failed' message. I have outbound calls/data on my PM SIM, but no inbound SMS. How do I fix this?
I have already paid for the flash sales. However, i am stuck at transferring phone number. CTEXCEL is NOT in the old service provider list.. And it also does not have Others option. How can I transfer the phone number?
