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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Slow data

I have the same situation, joined Telus 5G+ service plan. No matter at home or at work, both speed 2.xx Mbps. Called technical support, the answer is the area I am in has weak 5G signal. Looks like I am paying a 4G service plan.

Data not working.

I couldn’t use data in someone house or public places. When I open websites, it’s saying Safari not connected to internet. So I can’t use my data . I used their wifi. Please back to me .Thanks

Not sending of receiving phone calls.

Hello,Within the last 24 hours or so I can only receive and send texts. I cannot call out or receive phone calls.I am at a loss as to why this is happening.Alice French

Resolved! changing subscriptions

I recently changed my subscription from one that costs $25 per month to one that costs $35 per month and includes service in Mexico. I have returned from my trip and want to switch back to the cheaper plan but the $25/month plan does not show up as ...

Resolved! 1-800-788-xxxx Cannot dial the court number. Why?

1-800-788-xxxx Cannot dial the court number. Why?I saw some complains about this. Why? How to fix it? Very annoying!Thanks

A phone repeatedly calling out

Hi my phone is repeatedly calling out 580-4001 at weird hours.i googled the number it is clear it’s a spoof number but why does this company allow it, plus who pays for this? I had my simm deactivated because I couldn’t stop it and was nervous about ...

Resolved! Change to new email address

Hello. How do I change old to new email address …submit a ticket? please help

ADD-ON SERVICES

Hi there, Is your roaming service applicable in Viet Nam?

duplicated charge by previous mobile phone service provider (Freedom) and Public

We started to transfer the mobile phone services from Freedom to Public for both my cell phone and my wife's cell phone date back to Jan 25, 2026. Yesterday, I found Freedom Mobile is still charged us now. I have Called Freedom Mobile, but the Freedo...

Wifi Calling

Any update as to when Wifi calling will be available?

cancel subscription

I cancelled my plan this afternoon to switch to another carrier. I received a text that Public Mobile is processing the cancellation. Two hours later I am STILL waiting for confirmation so I can insert the sim card for the new carrier. How long sh...

Re: Why’s my data so slow

5Greset didn't helpIPhone 17 Pro MaxPreferred network type 5G Auto

Re: Number release timeframe?

I am being stucked from 3 days same situation

New sim card was ordered, but did not come

I ordered my new physical sim card on April 19 and today is April 30, it still dis not come. Noe phone number to call and could not find any tracking info. What should I do?

Resolved! eSIM with Public Mobile

I need new esim and new number

Resolved! Losing Add-On Data if Subscription Change

Is there any way for me to know in advance if I will lose add-on data that I purchased using rewards if I change my subscription?

My Account Access

I am having the same issue, I have been a costumer since 2016 or earlier. I tried to access my account to see if i need to update my payment method or information and I am being asked to create a new account. When I try to change my plan I am asked t...

Resolved! Plan Expired & Re-Subscribing costs more

Hi there, I recently signed up for public mobile last month and found a 50% off deal for a 80Gb 5G plan that was $50 and went down to $25 with the deal. Everything has been fine and working well until now. I think my payment method changed and one of...

Setting up a PIN on telephone payment

I require assistance in setting up a PIN.There are nothing in my account to do that.

Resolved! Refund for 300 min International Add On

Hi, I purchased the 300 min international add-on only to find out later that US is not included in the list of countries supported by this add on. Can I get a refund? I'll subscribe to the US add-on. Thanks!

$10 referral Credit in March

Hello, I’m sure a lot of people switched to Public Mobile in January for the $20 deal. At that time, there was a $10 referral credit for both the referrer and the referee. I’m pretty sure I had a $30 bill credit, but it has disappeared. Is anyone els...

can't reactivate old number on account

I have been trying to reactivate my phone number for about a year. You keep sending me emails asking to get my business back and promising that I can keep my old number. I've gotten so fed up trying 10 different times. I'm trying again today and I'm ...

Resolved! I can't make phone calls

I did a number transfer 2 days ago and I still can't make phone calls. My husband did the same yesterday and has the same problem

Samsung A51 compatible

I'm on the PM 4G network and i keep getting texts telling me i have to change to the TELUS network. Is my A51 not compatible with th PM network? It says its 4g VoLTE compatible.

Resolved! Phone will not connect to Network at certain locations

Unfortunately my phone will not connect to the mobile network at certain (in-town) areas, showing "Emergency calls only". My partner is also on Public Mobile and has no problem connecting to the network at those locations, with a different phone of c...

SIM card replacement

Says I am unauthorized what do I do?

I want to pay my bill

For the second month in a row, you've cut my service without warning. Prior to this you were taking it directly from my bank account. What is going on man??????

Resolved! Re: 3G shutdown, and switch to Telus offer

Thanks. Does it mean, for example, if I am to get a used phone from Amazon that is Samsung S22 or later, it will be compatible with Public Mobile?I have a Samsung S20, which is still perfectly workable. Based on your answer, this is why I received th...

Activation and transfer issues.

Hi, I said yes to the number change port text but later said no as well. And the activation saying unable to activate and contact support services. So, when i tried to do that the bot kept on circling on the topic but I could not contact the agent at...

Resolved! 3G Shutdown Phone Compatibility Check

Received same text message as many here. Using Samsung A50 and IMEI check says it won't be compatible. I wondering if a Samsung A17 would be? Is there anything specific in the manufacturer's specs that I should look for, or is this all Public Mobile-...

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