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Transfer the esim

Ann3121
Great Neighbour / Super Voisin

Hello, I recently transferred my Public Mobile eSIM to a new device. During the process, I accidentally activated the first eSIM on my old device because I was unable to log in on my new phone at the time. As a result, I had to purchase and issue a second eSIM to complete the transfer to my new device. Since this was not for a new phone number or an additional line, and I only needed one active eSIM for the same account, I ended up paying the eSIM fee twice. Would it be possible to receive a refund or account credit for the eSIM charges? Thank you for your time and assistance.

1 REPLY 1

Sansan
Mayor / Maire

Please send a message to agents and ask for the credit. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you have errors submitting a ticket,  you can use the next link to send a direct message. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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