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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Rewards 15gig

I used up my data as I am on holiday in Arizona and so I used reward points to give me 15 more gig. These have not worked although it shows purchased in my history.

Resolved! Forgotten password and email

Is there a way to contact an agent or something. my sons plan did not renew with my auto pay. I wanted to go change the plan but it’s been so long since I logged into his account. I can’t remember a email or password. Can anyone help me

Add on data not working.

I have a 100gb plan, since I’m travelling I had used up 95%. So I used my public mobile points to add another 15gb. My usage in my app shows the 115gb but I got a text today saying I had used 100% of my data and then it was shut off. I’ve tried multi...

6 days no service. Can't get calls from my son's daycare.

I ported my number over on Saturday, replied yes on the old service. eSIM looked like it installed but nothing worked. CS agent said it is a problem with the eSIM, and sent me a QR code for another one which did not work. Now they want me to request ...

Promotion

Hi, I knew the promotion $20 for 2 years until 26th this month for new customers. But I couldn't register it. If possible, could you give me the promotion? I'd appreciate it if you could consider it. thank you!

Public mobile support not responding after several days

I contacted public mobile several days ago and still have not gotten any response. I’ve never had to wait this long. I just need my membership renewed earlier. I ran out of data and cannot keep buying add on’s. I really need help and they are not get...

Esim issue

I accidentally purchased an esim on the wrong device. I want to order an esim for my new phone,but it won't let me cause I didn't activate the esim that I ordered. How can I cancel the esim that I ordered by mistake?

Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido

Subject: Urgent – Incoming Calls and Text Messages Not Working After Porting from FidoHello,I am experiencing the exact same issue described above and would like to request urgent assistance.I ported my number from Fido to Public Mobile, and the paym...

Urgent: Split Service - Need Re-trigger (Account PIN/IMEI in PM)

Hello,My port-in from China Telecom is currently stuck in Split Service. My Public Mobile profile already shows my number, but incoming calls/texts still go to my old SIM.I have already sent a Private Message to @CS_Agent with my correct Account PIN ...

transfer from kini mobile

I transferred from kini mobile. I found that the number in kini still active. I guess because both companies are under Telus. How to stop the number shared with Kini mobile?

prepaid gift card not working one that worked in the past

I have a prepaid gift card that I have used in the past and was able to always pay with it and now the prepaid gift card isn't working

I lost my phone

Hi there, I lost my phone trying to see my account to get a new card activated etc... cannot login cause code is sent to a lost phone edited by computergeek541: changed category (discussion isn't related to Community)

Sim not delivered

It’s been a week and I haven’t gotten a sim delivered to me yet. I tried contacting support through the chat but when I clicked login and inputted the details it just went blank. Please help me out

Unable to receive incoming calls after porting

I ported my line from freedom to Public on Jan 23rd and have not been able to receive incoming calls after the port. Please help!

How to setup Auto payment

Hi There, I am wondering how to set up auto payment? Thank you.

Resolved! It is day 5 and I have no services: Voice, Data, SMS.

Hello @CSA_PM, CS_AgentIt's been 5 days since I've no service, and it's unacceptable that I paid for services I cannot use, my daily routine requires a cell phone service which I do not have right now. This is a big problem for me. Can you solve th...

Resolved! Going to USA with Public Mobile 60 GB Canada–USA–Mexico plan

I’ve recently subscribed to the Public Mobile 60 GB Canada–USA–Mexico plan. I’m currently in Canada and planning to travel to the U.S. soon. Someone mentioned that I should check whether VoLTE is enabled. Since I’m using an iPhone 16, I understand th...

Any way to change APN in iPhone?

Activated 7 days ago on the 50% off promo with data not working on iphone. After 6 days of waiting, someone got back to me, and data still not working. They say to change the apn from isp.mb.com to sp.mb.comThe problem is the apn is fixed in iPhone a...

Resolved! Number transfer issue.

I tried to transfer my number from Bell to Public Mobile. Somehow, the transfer didn’t go well . Now my bell has been disconnected. My SIM card with the public mobile is still not working. I have submitted ticket at 4 pm. Hopefully it will be resol...

Resolved! oder shipping address is wrong

how to fix

Issue Porting ### ### #### from Fizz Mobile

Hello there,I submitted a porting request to have my number ### ### #### from Fizz Mobile more than three hours ago and I am still waiting on the process to get completed even though I have already replied "Yes" to the port authorization text from Fi...

Voice and SMS having issues after starting port in process

I started the process to port in my number, only for my phone to alert me a few minutes later that "Public Mobile has turned off LTE calls on your account". Needless to say, I didn't continue with the port.Hours have passed since then and the port re...

having trouble in porting from Fido to Public mobile

Hi There, I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly please manually complete it and help me resolve this issue. Thank you.

Trouble about 6 digit code.

I tried to activate public mobile plan today.I guess I am connected carrier but I can't access to Mobile application.I haven't received any 6 digit code. How can I solve it?

Log In problem

I have an active account with public mobile, but when I try to log in to view my account, it says I need to activate my account and pick a new plan. I have an active plan, but I can not log in to view my existing account.

Log-in issues

I have an active PM account, but everytime I try to log-in, it wants me to resume activation on said account. I can't view or make changes to my account. How do I get past this?

3 DIGIT PUK UNLOCK ASAP

I need 3 digit pin password PUK UNLOCK SIMS CARD, TICKET NUMBER 53111 712email elsabeau4@gmail.comnothing has been sent I’ve got father sick with Cancer, please hurry, I appreciate this priority please and thanks

Subscription issue

My subscription is on hold and I was on a promo for 24 months for resubscribing. It says my payment didn’t go through but there are no issues with my card. Now to go pay, my promotion is gone. What’s going on with this service

SIM card

I switched to public mobile from virgin on Monday January 26. My phone is older so wasn’t offered the option of an eSIM. I ordered and paid for a physical sim. It still has not arrived. I do not want to pay for another month with virgin. Please look ...

Not able to port

Hi, I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly help me resolve this issue.

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