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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 318 Views
  • 8 replies
  • 4 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29631 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41403 Views
  • 185 replies
  • 29 Bravos

Old $15 plan will Not Add on Data

Wondering is anyone else has had issues trying to keep the old plan?I've had the same plan since being a customer, just $15 for 250mb data and 100 minutes +messaging. I occasionally added 1G data if needed. Since the new rewards system I have redeeme...

splash by Good Citizen / Bon Citoyen
  • 743 Views
  • 13 replies
  • 0 Bravos

Roaming not working for phone calls

I have a Canada/US plan and currently I am in the US. I have my data and can access the Internet and I can send and receive texts ok. But I cannot send or receive phone calls. Its trying to connect to AT&T but drops the call immediately when I try to...

Stanleb by Great Neighbour / Super Voisin
  • 333 Views
  • 6 replies
  • 0 Bravos

PAY NOW

How can I make a payment through my account? My credit card was full so my payment didn't go through and all I want is a PAY NOW BUTTON to reactivate my service ASAP.  Don't see that anywhere. I don't want to change my credit card coz I made a paymen...

Linzy by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Spam calls

Been getting THOUSANDS of spam calls on this number. Most of them saying that they got my number from Koodo, aka Telus... This is extremely aggravating. How do I make it stop?

MandyD by Great Neighbour / Super Voisin
  • 373 Views
  • 11 replies
  • 0 Bravos

Customer Service

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I ...

JTTJ by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Pause more than 90 days

What if I am out the country and want to pause my account for more than 90 days and want to keep my number?

Marybrune by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos

NO ESIM FOUND

New subscriber, NO ESIM ON MY PHONE 

nitnai by Good Citizen / Bon Citoyen
  • 464 Views
  • 10 replies
  • 0 Bravos

lost my sim

I lost my sim and i want to stop my payment. system is sending code on my sms that is cant not received.

qamer by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Can't login or set up phone

I just signed up for public mobile last night. After I went through the whole process of trying to port my number over I got a notification saying something went wrong and action could not be completed. It logged me out of the app and now I can't log...

Forbidden A1

I don't have access to My Account through the website or mobile application to complete activation and number transfer. I’ve cleared cookies and website data multiple times, and tried using both mobile data and Wi-Fi without success. My login is acce...

lanfranc by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Resolved! Stuck in activation limbo - help!

I'm setting up a PM account for my daughter-in-law and porting her from her mom's account. I'm paying for the PM account on my credit card and doing the number transfer for her because she doesn't know how to do this stuff and I've done it 3 times fo...

MarkTau by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

Resolved! Live chat with a CS agent

Hello, I created a ticket three days ago and since then I have gotten three replies from PM, one a day. Three days, three messages and it's just can you confirm your number, then the next day, can you confirm your email, then AGAIN can you confirm yo...

RossR by Great Neighbour / Super Voisin
  • 272 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't access my account

A few days ago I had a missed payment so was trying to login and put in a new case and as I was trying to login to my account I got the "password incorrect too many times, try again in an hour". So I did that even though I personally had only tried l...

adav by Great Neighbour / Super Voisin
  • 466 Views
  • 7 replies
  • 0 Bravos

90 days plan

When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included. 

Zulfi by Good Citizen / Bon Citoyen
  • 211 Views
  • 2 replies
  • 0 Bravos

Service not working

Hi there, Just wondering if anyone has experienced this issue.  We are presently in the USA and back in October I subscribed to the new $35 plan that allows me to use my Canadian phone in the US as well as Canada.  The  subscription shows it starting...

renie7 by Good Citizen / Bon Citoyen
  • 244 Views
  • 5 replies
  • 0 Bravos

settings and my phone number

In the past, when I was using other telecom companies, my phone would open settings and show my phone number. Now after switching to public mobile, I open settings and find my phone number, but it shows unknown. How can I make my phone show my phone ...

haha9527 by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Resolved! No network connection

Hi all,How are you doing?  I have a Galaxy S9 I bot in June of 2019.  I am with public mobile and have been having problems with no network connection.    I am on oxygen thrapy and need it to live, I need a phone that is relaible.  Is this my phone o...

CheekyKID by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

My SMS Messages will not transfer over.

Hello Community, I recently switched over to Public Mobile. In this process, I  have noticed I can not receive calls or texts with my Public Mobile SIM card. If I switch back to my Virgin Plus card, I can receive these calls and texts, but this can o...

Sgibson411 by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards page has wrong person/account

When I go to my rewards page, the wrong name is at the top.  I don't think it is showing my rewards.  How do i get help with this.

PercyQ by Good Citizen / Bon Citoyen
  • 332 Views
  • 4 replies
  • 2 Bravos

Calling Finland

Does PM stop or block calls to Finland?  I don't mind paying whatever per minute but I don't want any call anywhere blocked

Finnsima by Great Neighbour / Super Voisin
  • 506 Views
  • 10 replies
  • 0 Bravos

New payment information

Trying to update payment information and the only box I can enter anything into is the postal code box.  Cannot enter any other information into the form?  Any ideas?

PercyQ by Good Citizen / Bon Citoyen
  • 242 Views
  • 2 replies
  • 0 Bravos

Problems with getting help

I am trying to activate my husband phone and my phone up with public mobility.  I was going to do it on one account.  So when trying to set my card up I put in another SIM card number but it  over wrote my husbands phone as well.  So I set up an acco...

Glo11 by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos
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