Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My account

Hi, I know my email and password. I have to resubscribe because my automatic top up didn't work but it sends OTP to a different number

Account Put on Hold for No Reason!

My account was inactivated yesterday stating that it had not been paid this month. However, after checking with my bank, the payment transaction did go through and was posted as usual this month, so there is no reason for it!

Canada US plan

Data not working in US. Help!

Resolved! Problem while transferring phone number from Phonebox to Public Mobile

Hello,I was using Phonebox as my service provider but recently switched to Public Mobile. I requested for account number from Phonebox, received it two days after and did transfer number option in the Public Mobile app. Currently my phone number is c...

Data not working on iphone 13 pro max in toronto

Hi everyone, I have an iPhone 13 pro max and updated to iOS 18 my data has been working yesterday even after the iOS update. However, this morning my 5g and LTE data have not been working. In the top left corner of my iPhone next to the signal I sti...

Resolved! payment processed account on hold

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.i do not was

Data usage-

My monthly subscription renewed today.I have not left the house, and have been connected to WIFI the entire time. I have already used 1/10 of my data. This doesn't make any sense. Anybody else with these types of experiences? Lyndsey

Email and overcharged account

I cannot access my account because when I Signed up the lady made both mine and my son’s account on the same email so I have not been able to access my account since the day one I’m signing up with mobile! In August, I was double charged for my accou...

Need confirm full access code

My old number disconnected, and there is no options now in APP to select email. How can I do. Need help

Resolved! Receiving texts from Canada while abroad

My plan includes "international texts". Does this mean I can receive texts from Canada, while abroad? I didn't seem to be able to, while in panama

Resolved! Billing for Transferred Number

Just discovered continued billing from Public Mobile for a number they no longer serve. How do I cancel service/billing for a number I transferred a couple of months ago? When I try to log into my account to cancel I am prompted to "Resume Activati...

Resolved! Add ons roaming US

I am traveling to the US September 25 to October 9. I know I have to add roaming long distance but I’m a little confused as to the difference between the $15 roaming and the $30 roaming add-ons. Also, when do I need to put the ad on, does it have to ...

Botched number porting.

Trying to switch to public. The number porting has been messed up. I've contacted the service provider and they advised no number transfer has taken place.

Puk code

Got email about puk code I accidentally locked my sim and it’s not helping no code an I’m supposed to give all my personal info in order to get code but no way to talk to anyone on a secure site an they left no way to contact them this is extremely f...

Account

How can I access my account if I forgot the email I used?

Re: Ported number eSIM activated but no network bars showing can make calls through

Did you ever get solution to this, I have exact same problem. I am about to run out to buy a physical SIM

Resolved! Trouble transferring number from Fizz

after new subscription to Public mobile, and requested porting a number from Fizz, got a text message from PM saying account number was incorrect. How can I have the public mobile porting team re-trigger the port request to get it fixed?

Trying to get account back up

How to check data used?

WI sure would like to know how much data I have left at any given time. It’s September 19. In my Public Mobile app, it shows 1.56 of 50 GB used, “Last updated Aug 18”. This is useless, I’ve used much more than that. How can I know where I am in my u...

Resolved! lost my SIM card

I am still paying my monthly subscription but lost SIM card, no space on my phone to download the app for e-sim. can I keep my phone number when get a new card, and where and how to do it, it does not allow me on my account page.

Charged twice for services in August

Hello, I was charged twice for the month of August. I’ve submitted an inquiry already and can’t find anything in community where I was instructed to look. There should be a way to contact the company other than through forums and waiting days for a r...

Resolved! Multiple Charges to Credit Card

Hello Public Mobile Community.In August 2024, I thought there was a problem with my credit card which would affect the automatic monthly billing to my account. I received a text message from Public Mobile stating that services would be cancelled if ...

Activation Gone Wrong

[Edit]: Solved Thank you!I'm switching from another service provider who I have a physical sim card for, to a Public Mobile eSIM. After following all the steps to activate it, my phone acts as if there is no SIM card in it. No service, nothing. I doe...

Flip phone

Hi looking to move from iPhone 8 to a flip phone. Would my current sim work with an older flip phone or would I need a new flip

2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use")

Hi just activated 3 lines today. The first two activated quickly, 3rd is wacky .Currently I cannot log in. I input my email and password, then the special code, then after nothing happens. Second issue:In the app it says I still have to finish activa...

Resolved! Account access

I can't receive the one time passcode as both the email and phone number associated with my account have changed. I need to update my payment info asap. Is there anything I can do

can't open my account

Need to change my SIM card and can't open account. I have two accounts. one ok the second one I have a problem. it looks like my email didn't work any more. how I can open my account to change a SIM card. please help and thank you

Resolved! private message

I sent a service ticket which will be responded to by private message. Where do I find these messages?

PMobile gave a Bonus of 1 GB Data....but why does it say only 3G Data speed used for browsing ?.

My cell phone, seen in the settings is capable / compatible with 4G and LTE networks.

new account transferring phone #

I opened a PM account with a plan of 19.00, I picked an available number to activate the phone which it did. I then went back into this account to transfer an existing phone # of ###-###-#### which is a wireless home phone with Koodo. This #populated...

Community

Forum Posts