Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12328 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23345 Views
  • 183 replies
  • 25 Bravos

Resolved! payment issues

My credit card was compromised and  my bank cancelled my card.  I was successful in updating my payment info in my public mobile account but try as I might, I cannot update my child's payment info.  I always paid her account from my (now cancelled ca...

Hufi by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

New credit card

New credit card not being accepted. Help

Loulu1 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Resolved! Data usage

How is it that I am using data every day while I am sleeping around midnight?

Val_d by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Canada US plan

Hello  When I signed up this promotional 34/month plan didn’t exist. Any chance I could switch my plan over to Canada US plan now ? 

AJ1971 by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Resolved! Samsung S20 suddenly not receiving calls or texts

I have an S20 that has suddenly stopped receiving calls or texts. It's been functional for several months. I can make calls and texts no problem though.I swapped the SIM card in the phone and was able to receive calls and texts on the phone.This lead...

fournierd by Great Neighbour / Super Voisin
  • 246 Views
  • 5 replies
  • 0 Bravos

Account hack

My account email for my other account was changed..  how can I get it back. As I am also not getting codes sent to my phone.  @CS_Agent 

Williamtuff by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

New hookup

Just purchased the Sim yesterday and did everything I’m supposed to do we did not receive a temporary number as we are trying to transfer a number that we had from our Rogers account before. We are not receiving any incoming calls as of yet and this ...

Mandi83 by Good Citizen / Bon Citoyen
  • 235 Views
  • 9 replies
  • 0 Bravos

Resolved! No incoming calls or texts, outgoing & mobile data working

Trying to help a friend with connection problems. Samsung Galaxy A8, long time PM customer. MontrealIncoming calls go straight to vmail, incoming texts disappear. Outgoing calls and texts are working. Mobile data is working.  Her husband is also on P...

ottawa by Model Citizen / Citoyen Modèle
  • 362 Views
  • 12 replies
  • 0 Bravos

Resolved! International Minutes Add-On

Hello:I purchased 300 minutes International Long Distance  quite a while ago, and I can not call internationally and the minutes are not activating to my account.Please advise.Thanks for help

KMarie by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 0 Bravos

Esim

If ever  i change my SIM to esim do i retain the same phone number?

Ozner_bari by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

add on not working

I added on call minutes and changed my account and was charged Feb 15th. It shows 492 minutes on my account left but I cannot make a call.

k_white by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Resolved! Community rewards

Hi! Anybody know when are community rewards posted in general? I know it used to be around the 8th-10th of the following month... But for example I see no post about January's community rewards. Are they still being announced? If I made it in the top...

Lolo_1234 by Great Citizen / Super Citoyen
  • 180 Views
  • 2 replies
  • 0 Bravos

Resolved! New plan

Hi everyone,Please check your subscription options in your account/app I just got offered 100GB of data for $55.00 per month no USA CANADA ONLY!! 

bh83 by Good Citizen / Bon Citoyen
  • 1065 Views
  • 18 replies
  • 5 Bravos

I would like to have data support

I have used to public mobile long time, but I usually work out so I need to data 20 Gps/month/30$. I hope agent to help .' edited by computergeek541:  unrelated to the "Community" category

danhtran by Good Citizen / Bon Citoyen
  • 136 Views
  • 2 replies
  • 0 Bravos

Can't get access to my account

I'm using my husband's account because I can't get access to my account and the only way to find help is to log in to my account.I tried to log in to my account and had to create a new password for Ever safe.  I did that and also changed the email ad...

Leo61 by Great Neighbour / Super Voisin
  • 234 Views
  • 7 replies
  • 0 Bravos

Community

I have problems with internet service and calls ....Does anyone know something

Juanluis1 by Great Neighbour / Super Voisin
  • 187 Views
  • 5 replies
  • 0 Bravos

A La carte us data not working

I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB  which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tri...

Ohnokiki by Good Citizen / Bon Citoyen
  • 142 Views
  • 3 replies
  • 0 Bravos

Port out my number

Hi,Please help me to port out my number to Roger, I have my account number but it doesn't work

quyetnguyen1 by Great Neighbour / Super Voisin
  • 229 Views
  • 6 replies
  • 0 Bravos

Turn off all roaming.

I was able to turn off call/data roaming when near US border from previous provider. Can I with PM?

mikep0615 by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

Promotion Details

I have two questions on the following promotionQuestion 1 - The last bullet point says earn $2/month in points value. I am not currently on the Public points system. Currently I received a $3/month credit and $2/month autopay credit. If I take this o...

UEL_0-1708638556165.png
UEL by Great Neighbour / Super Voisin
  • 287 Views
  • 5 replies
  • 0 Bravos

Auto apply $15 bill credit reward?? how??

I've been a subscriber under the old rewards system where every month the bill credit auto applied.I can't for the life of me figure out this new (ahem) and "improved" rewards system.... it appears there is only one bill credit reward, and it is NOT ...

RVDS3164 by Great Neighbour / Super Voisin
  • 455 Views
  • 10 replies
  • 1 Bravos

Plan not activated - Payment I made is pending

Hello, 2 weeks ago I filled out the form to establish a new subscription. After reaching step 3(payment), I got a message saying that there is a problem with my account. However, the payment was processed (I confirmed it with my bank). I paid for it ...

Medoune by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.