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Resolved! Plan Change Overcharge

Hi All. I did a plan change to that $40 plan for 15GB from my current $35 plan last month. I charge was pre-authorized for the $40 plan, but the change didn't go through. So I paid an extra $5, the plan didn't change, and there is no credit in the ac...

DennisA by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 1 Bravos

Resolved! Account locked, cant update payment method as email has changed

So, i have a problem. I tried updating my email for my account the other day, but therewas no option to change email, but i was still able to authenticate my account via sms, bit forgot to switch off the 2 step authentication. I have switched emails,...

Turok12 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Service

I can make outbound calls, but inbound go right to voicemail

durantbrenda by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

Resolved! Black Friday sale

I received a promotional e-mail advertising a Samsung A13 phone for $199.0, when I click on Buy now the price is $259.00. I would like to buy this phone, please advise.?

embacher by Good Citizen / Bon Citoyen
  • 151 Views
  • 6 replies
  • 0 Bravos

Resolved! CPO email phone pirce.for samsung a13 $199?

Hello everyone,I recently got an email from PM, that samsung A13 is $60 off from $259 to $199 as part of black friday deal special, but when i click on the email, it redirect me to the phone page with the price of $259, instead of $199. Even when i a...

Meowington by Good Citizen / Bon Citoyen
  • 327 Views
  • 8 replies
  • 0 Bravos

Outbound phone calls doesn't ring the first time

Hi, I migrated back to Public Mobile from Koodo on the $40/15gb plan a few weeks ago. However, when I make a phone call, it does not ring through, all I hear is silence. If I hang up, then redial, it will ring through, I'll hear the dialing sounds. T...

supermoon by Good Citizen / Bon Citoyen
  • 48 Views
  • 4 replies
  • 0 Bravos

Resolved! Self service

I resented my account i did it again and again yet I still cannot login I am not getting email I am not getting verification No one to talk to this is getting fruswhat is going on

Mmariapiehl by Good Citizen / Bon Citoyen
  • 107 Views
  • 6 replies
  • 0 Bravos

Resolved! Charged without my consent

Hello everyone,I paid $28 for a 1 month plan with Public Mobile in Canada. I did not set up automatic payment! And I left Canada before the month was up. Yesterday, Public Mobile used my credit card info without my authorisation to renew the $28 plan...

EsterML by Good Citizen / Bon Citoyen
  • 127 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment History

How can I access my payment history for previous years?

clda by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit card fees soon?

Has PM announced whether they intend to start charging credit card transaction fees for non-Quebec customers?

Friend by Good Citizen / Bon Citoyen
  • 162 Views
  • 6 replies
  • 1 Bravos

Resolved! Account management

I have two (2) phones on my account and when I login to Public Mobile - My Account I only see one. How do I get to see both phones

bhegge by Great Neighbour / Super Voisin
  • 101 Views
  • 5 replies
  • 0 Bravos

Resolved! New $40 plan with 15GB

So I was eyeballing the new plans. There are a couple things that are confusing me a little. First… it indicates a promotion code. A promotion code that when entered doesn’t seem to be valid.Second… is the extra GB only for a year? Or is it permanent...

thomask by Great Citizen / Super Citoyen
  • 227 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Access

At approx. 12:10am MT , attempted to log-on to my account and instead got this error message page instead ;"Oops!This page is down or unavailable for maintenance. Click below to return to My Account page. " And when ya click as instructed it just rep...

dougc by Great Citizen / Super Citoyen
  • 171 Views
  • 4 replies
  • 0 Bravos

Resolved! 1GB Data Add-On Purchased but does not show in my account.

Please let me know where I can see the 1GB data add-on I purchased for $15.In my payment history it shows $15 was debited from my credit card and this it shows a 1GB data top-up where the $15 was debited, so my available balance is now zero, but I st...

edli33 by Great Neighbour / Super Voisin
  • 259 Views
  • 10 replies
  • 0 Bravos

Resolved! New $40/15GB Plan

@J_PM, I have a new plan set to start on the 21st of this month. There aren't too many details on what the plan includes ie. International texting etc. Could you provide more details... Not sure if it is worth switching... Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 289 Views
  • 10 replies
  • 0 Bravos

Resolved! Port issues

Hi there!I tried porting out my number from Chatr but didn't realize that my account was already suspended. I activated on Public and tried porting my number but I am unable to receive calls. I can make calls and my data works. I thought everything w...

Raddo by Great Neighbour / Super Voisin
  • 63 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot activate

Getting error 821. Won't active. I think it's because I'm with koodo. How do I get my number switched over and join public?

troysemenyna by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

Resolved! Plan change not authorized

Hi. My plan has changed from 55$ for 20g to 70$ for 18g. I did not authorize this. How do I get it change back? Thanks

Bsimons by Good Citizen / Bon Citoyen
  • 171 Views
  • 9 replies
  • 0 Bravos

Resolved! Not on Sale Phone Sale?!!

@J_PM What gives? So Public Mobile sends out promotional emails marketing an early Black Friday sale offering $30 and $60 off two different phones (ZTE Cymbal 2 and Samsung A13) yet they are not on sale on the website? Seriously who's running the mar...

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Resolved! Sim activated but its not working

Hi, I activated PM sim. Them put it in phone. No signal. Set the APN setting. Got the signal. Also 4G data indication off & on (Like flickering - on for one second then off for several seconds.) If try to phone some number it does not dial. Try to te...

nikki2000 by Great Neighbour / Super Voisin
  • 154 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on not working

I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up?

dillonbetts by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

Resolved! 15gb of data for 40$

On the new plan for 40$ you get 15GB at 4g. It says in the fine print (No promo code or special offers applicable on the $40 plan with 15GB 4G speed data.) does this mean that my refer a friend and auto pay bonus would not be credited (lost) ?

Mphachey by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos