Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
not getting a text and is no way to forward to email please help
After returning from overseas cannot call / receive and call, no Internet.Restarted phone multiple times no luck.Stranded at airport without service.This is 3rd time in 2 year.Absolutely not acceptable.Need to file Complaint. Nazim
I cannot download the mobile app on my work phone, no matter what I try. Is there another way to activate the SIM card without using the mobile app?Or a customer service number I can call? I cannot see a number anywhere!
I received a text from Public Mobile yesterday indicating that I have used 100% of my data service and I was unable to text anyone while on a road trip. Today, I am at home, logged into Public Mobile and redeemed 10 reward points for an additional 1...
Hi Team, I am transfer from esim from iPhone 14 Plus to iPhone 12 Pro. Can you please send me the QR code for transfer?Best Regards,Yu
I purchased a plan on Freedom Mobile for my son. He's using a Samsumg Galaxy A11. I have a Telus plan. They are supposed to be on the same network, but when I check our phones, my phone (Google Pixel is using the 5G network and my son's phone is LTE...
I just got my credit card statement and saw that I was charged an automatic top-up fee but no idea how/why? I am not a new subscriber, been with Public Mobile for years. When I searched the community, I see people saying “For new customers, autopay i...
I don't want to renew my plan but I want to purchase add-on minutes. Can I do this?
Hi there I'm trying to reactivate my phone but I can't payment did not come out there for a phone shut off I need it back on thanks money is in there
I have been without a phone for a few days as I put $10 on and nothing happened so now I am trying to apply $20 and won't work. I have the same SIM and phone number please help
8b1 call not completed
I bought a voucher a couple hours ago and i’ve always paid through 611. I have never used another way of payment since i have no access to my email that i registered on this account 7 years ago. I dont know what is up but neither #611 or *611 is work...
I have a current plan that I would like to keep using but for a new phone. Does anyone know how to keep an existing plan and use it with a different phone? I want to upgrade the phone that is on that plan now to a higher data level plan. thanks
HelloHow can I pay my bill by using the rewards?
How can I pay and activate with US credit card? Only postal code, no zip code option?Thank you
Hello I’ve put my mother on a public mobile plan with a phone number she transferred which she’s been using for a long time. After several months of being abroad she lost her service with Public Mobile and I want to recover it for her. The number to ...
System down? No outgoing calls
Hi today every time I check my voicemails it says 8ub1 and I cannot receive my voicemails! Does anyone know what happened and what I can do? I've got voicemails I really need to listen to. Thank you. I've got a full package with voicemail texting 35 ...
"We’ve noticed you have an active Public Mobile service and would like to confirm your full access". I cannot get past this authentication session, I do not receive the SMS 2FA the code to my number. I have sim1 (original) and esim (Public mobile). T...
I’m not able to respond to some of my texts. Some come back “Not Delivered”. What do I have to change on my setting? edited by computergeek541: changed category label (discussion isn't related to Community)
Can I prepay my mobile plan months in advance? For example, I would like to prepay my mobile plan for an entire year. Or can it only be on a monthly basis?
I bought a esim but I didn’t activate it because it was for someone else so I backed out and now it’s asking me for verification for the number I don’t even have.
Silly me. Went from 25$ to 40$ before looking at coverage map. Coverage is TERRIBLE here in PEC, ON. Even with a Wilson amp and through-the-roof Wilson mount in my car. Doesn't seem to help at all. Anyway, I'm going to ride out the 5g upgrade and go ...
I'm trying to activate a subscription with esim, but while going through the porting process, it says esim not installed.Looking at help articles, it says you can try using a QR code from an email, but I did not get that email. Not sure what to do ne...
I accidentally bought a public mobile plan, I need to cancel the payment as well as the plan. I cannot access the app because it requires me to get a new sim before entering the app.
Hi there,While using Recharge Payment Voucher to pay my phone bill I added $40 to my account and used $35 to pay for Unlimited Canada, US and Mexico wide minutes + 60GB Data within Canada, the US and Mexico at 5G Speed. However, my current plan remai...
Been a public mobile user for years but over the past 3-5 months the data has become horrendously slow. iPhone 14 Pro Max user; reset network settings, tried in different areas but the speed is consistently unusable. A recent speed test showing 6mbps...
I have an iphone 12. I have reset the phone and network settings. I have confirmed I have data on the PM site. I have turned airplane mode on and off. The APN settings are correct. One curious thing is that my Data usage on the PM site looks fine unt...
My phone and data were working as usual when all of a sudden, with no apparent cause my data stopped working at all. I was unable to make calls or receive them, the same applying to messages. Once I was connected to wifi and accessed my cellular sett...
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