Community

March 1 2027 deadline to switch to TELUS

I got a text message from Public Mobile on April 28th (2026) saying I would have to switch to TELUS (not Koodo) by March 1, 2027 for my phone to continue to work because they are making network upgrades. (I thought because I was on a 4G LTE plan that...

Transfer of 2 lines

I have more than one line I would like to transfer from Telus to your services

How do I add new phone

How do I add new phone

Upcharge of $4

I received a text a few weeks back saying public mobile will charge me an additional $4 due to having an 3G phone. Well I have been using the same phone since I join 7 years ago. It's a Samsung S5 NEO and I checked and it handles 3G and 4G . I like m...

Inconsistent Data Speed

Hello, I’ve had poor data speed reliability for at least 4 weeks now. Speed tests pass just fine but during things that require constant data usage, slowdown is easy to see. I have tried recommended troubleshooting steps without any improvement. I li...

change my address

want to buy a new sim card address invalid went to profile will not accept new address can anybody help me on this.

Need to update my account with a new credit card

I have been going in circles (attempted 8 times so far, and NO CLEAR WAY OF FINDING OUT HOW TO UPDATE MY ACCOUNT!!!!!!

Our service has been horrible this week, my husband and I both experiencing problems connecting .

Account access

I lost all phone and texting this week.  When I tried to access my account, I couldn’t because my email has changed since I set up my account and I forgot to update it.  I put in my old email and password but then it said a verification code was sent...

Promo Code

I received a notification in my account with the following promo:"More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026. Conditions and exclusions apply...

Credit Card updated, please process the bill

Hi,My credit card expired, I have updated it to a new card, can you please process the due payment and active my subscription plan asap? thanks my account: [email protected] Yan Jiang

How do I change the esim with by a new one I downloaded on the wrong phone

How do I change the esim with by a new one I downloaded on the wrong phone 

Service

Still DINT Have INCOMING CALLS. Please correct this.  I activated my account on May 26, 2026 and still have NO INCOMING Calls. please help.   I m paying for a service that I’m not getting.

frequent dropped connections (Whatsapp and Teams)

I'm getting dropped connections on 5g. Roughly dropping and reconnecting once per minute.No issues with streaming, or hotspotting for my laptop.Edmonton, Pixel 7This started happening about a month ago..

Need sim card activated

Trying to get my sim card activated but no response.

PMDATA10

There is a new promo code for everyone that is paying $24/month or higherPMDATA10 Gives you 10GB data monthly for free for 24 months. Go to the payment tab in the app, or manage subscription on the website to apply

Bluetooth

Once switching to public mobile my son's blue tooth doesn't work with the sound. It causes a lag in the video.It works fine before switching networks

Iphone is stuck on SOS

Can only get 6 digit verification code intermittently Iphone is stuck on SOS. No service for days. Waiting for ages for CS agent response

Process payment with new CC after failing to renew with old card

Hi, the situation is that my service was getting renewed today but i forgot to update the CC. my service was interrupted and that's when i realized that payment probably didn't go through because i forgot to update. now that i updated, it's been 4 ho...

New credit card is not registered

Issues with payment with my husband account and my account, Try to save new card but it is saying try another method.

So my data isn't working for the last 3 days

I've had data up until 4 days ago when all of a sudden it just goes out and  I've played with the APN and the airplane mode nothing is working I'm not over my data and I have auto payment so everything on that e d should be fine I don't know what to ...

Payment

Have been trying to update my payment details for days, but I keep getting the error "notAbleToProcessRequest". I received a new bank card (which is working), but neither the website or app will accept it. 

I can't send pictures through text

Hello all. As of yesterday I can no longer send pictures through text. I tried resetting network settings and the all caps APN address thing. Hasn't worked. I'm using an iphone7

Service lost all the sudden

Started last night. No phone calls, texts, or data. Already tried restarting / air plane mode on and off.