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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34256 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45931 Views
  • 182 replies
  • 30 Bravos

Number transfer issue

I've tried to transfer my phone number twice. Both times I recieved the text and approved it. Please check the status of my number transfer. I'm able to send texts and make phone calls with the public mobile esim. However, I receive calls and texts t...

ekslimz by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

Just activated service but it's not working properly

Just activated $29 can us mex plan. Everything went well, installed esim but it says the data is connected and there is reception, but I'm not able to send any text or use my data for the internet. Weirdly enough, I can still receive texts from their...

Andrime by Good Citizen / Bon Citoyen
  • 317 Views
  • 9 replies
  • 0 Bravos

Resolved! reactivating telephone service

My son's telephone service has been suspended due to the change of the credit card expiry date the pre-authorized service is connected to. He cannot download the mobile app to his phone because he does not have the Apple ID number to download the app...

aaquyuning by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 0 Bravos

Phone number transfer from Rogers didn't work

I followed all the steps, responded 'yes' to the validation text message, and my number has not transfered from Rogers and Public has assigned me a new number. I would like my old number back. My Rogers sim is still in my phone but not active and I i...

ame_s by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Activating new phone

Hello All,I received a new phone and have obtained a new PM sim card ( my old phone is not compatible).I want to activate it, keep my current phone number and active acct. Can someone give me instructions how to do this?Do I activate using the downlo...

Kim25 by Good Citizen / Bon Citoyen
  • 413 Views
  • 10 replies
  • 0 Bravos

Resolved! Change subscription

Hi,  I have the $34 50GB data within US and Canada plan but want to change to the $29 20GB US-Canada-Mexico. I can’t find the option on the app to change. I’ve submitted 2 tickets and has been a week but no response.  Hope someone can help. thanks. 

Anni78 by Good Citizen / Bon Citoyen
  • 255 Views
  • 4 replies
  • 0 Bravos

CANT REXEIVE PHONE CALLS OR MAKE THEM

In Buffalo NY purchased roaming package. Can't make a phone call can't receive! Shows ATT.  What is going on? Any solutions I can try?

Gozer by Great Neighbour / Super Voisin
  • 241 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting in number issue

I followed the instructions to port my freedom mobile number into PM, and I did get SMS from freedom mobile and replied YES. But I still can't receive calls dialled to my old number. (Calling out is fine). It's been a day now. I created a ticket, but...

Dachin by Great Neighbour / Super Voisin
  • 155 Views
  • 1 replies
  • 0 Bravos

Resolved! Missed Payement

@All   So, last night i was charged in my account for my phone bill, but I didn't have sufficient finds in my checking account, so the payment did not go through, and my account is on hold now, i am trying to just pay it manually now, but there seems...

5haon by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Resolved! Port out number to Freedom

Hi there, im looking to move back to Freedom and my Public Mobile plan expired exactly on the evening of when I made the switch, so I didn’t receive any of the messages to port over my account and now I’m unable to receive the additional ones since m...

Npm159 by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

RCS messaging

I am new to Public (account is 24 hours old). Everything now working except RCS texting. says “waiting for activation”. I have read that it can take a few days to activate or am I doing something wrong?

RobDM by Good Citizen / Bon Citoyen
  • 356 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

I accidentally paid twice for a new subscription on Jan. 2.

Petrie by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching Plans and Referrals

I’m switching my plans within public mobile (changing from a $34 plan to a $35 plan). Will the referrals I’ve given on my old plan carry over to the new plan?

mp1988 by Great Neighbour / Super Voisin
  • 205 Views
  • 2 replies
  • 0 Bravos

Resolved! Current offering

Hi everyone. I currently have 4 accounts / phone lines through PM. The oldest since 2017. [Wife, daughter19, daughter19, and most recently Mine-swapped over after 8 years at Koodo]My plan is the most expensive, but it isn't being offered the same ”sa...

BruceLyle by Great Neighbour / Super Voisin
  • 351 Views
  • 6 replies
  • 0 Bravos

Account setup issue

Is there a technical support available? Having an issue with account set up

Scottdoug by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Texting

I cannot send text messages to android (non iPhone) users. I can receive but not send. any suggestions?

RobDM by Good Citizen / Bon Citoyen
  • 223 Views
  • 4 replies
  • 0 Bravos

Nightmare

Hi, I am having a nightmare setting up public. I have an iPhone 13. Transfer of eSIM from Koodo failed. After much back and forth with rep he suggested I purchase a real sim. He said after that is set up then I can get eSIM porting my number. I have ...

Jojofo by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

Transfering my number from vigin mobil to public mobile

Transfering my number from virgin mobil tu public mobil i am struckedVirgin mobil need that public mobil send another time the number transfer request to them. how we can comunicate public mobil to send another request to virgin mobil for number tran...

Arshii by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Regarding sim delivery

Hi, i applied public new connection services, i ordered online services so sim card should be delivered at my address.  And after sim card delivery i can start my public mobile services, but i didnt get sim card. How i can contact and track where is ...

Abhilash1 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 2 Bravos

Resolved! Roaming addon still needed on CAD USA MEX plan?

I just subscribed to the 20GB Data within Canada, the US and Mexico at 5G Speed' 5G Speed' up to 250mbps + Unlimited Canada, US and Mexico wide minutes and messaging plus unlimited international text and picture messaging.Do I still need to buy an ad...

Kvis by Good Citizen / Bon Citoyen
  • 321 Views
  • 3 replies
  • 0 Bravos

Resolved! Invoice

I need a copy of my invoice but I am unable to log in to My Account.  How can I get a bill ?

Bob1968 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos
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