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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24373 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35911 Views
  • 185 replies
  • 27 Bravos

Resolved! Receiving calls and texts don't work

Hello, I just switched from Virgin mobile to Public mobile. I have been able to use data and send calls, but I am not receiving calls or messages, nor can i send messages. Please help.

Not_Dan by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

USA three days

Why did you cut my services off after I paid 15 dollars for a week of usa roaming 

Pggaron by Great Neighbour / Super Voisin
  • 269 Views
  • 3 replies
  • 0 Bravos

Resolved! $15 bill credit

Hi,Does anyone know how do I credit my bill with $15? I used to be able to do it from the rewards page but cant seem to access it anymore. I can only see US roaming under add-ons. Thanks

Adiilahk by Good Citizen / Bon Citoyen
  • 581 Views
  • 8 replies
  • 2 Bravos

Resolved! Refer a friend

Hi there , I promoted a friend today, why is it not showing?Janelle 

Janelle2024 by Great Neighbour / Super Voisin
  • 497 Views
  • 6 replies
  • 0 Bravos

Resolved! My referral was not honored

I signed up with the referral code and upon signing an up when it switched me to the app to transfer my number it disregarded my referral code and never gave you the discount and I'm wondering why this is and how I can get my discount applied to my m...

Conkar by Good Citizen / Bon Citoyen
  • 434 Views
  • 5 replies
  • 0 Bravos

Resolved! Suddenly it becomes SOS only at around 3pm EST

I am using eSIM. It is working fine.But suddenly at around 3pm EST, it becomes SOS only.I didn't do anything to change the setting so I am not sure what the problem is.I tried to do all the tricks including restarting my iphone, resetting APN, turnin...

chunh3807 by Great Neighbour / Super Voisin
  • 546 Views
  • 5 replies
  • 0 Bravos

SIM -> eSIM (without changing phone number)

I'm currently abroad and I want to buy a phone here that only supports eSIM. In Canada, I've been using a physical SIM card from your company since 2019, and I don't want to change my phone number. Is it possible to transfer my phone number to the eS...

rachad by Great Neighbour / Super Voisin
  • 695 Views
  • 9 replies
  • 0 Bravos

Error on Activation/Signup

Hello All,So while trying to sign up I've got the "Subscription not Activated" error and it said to contact support. I sent a message to CS and through the chat they were apologetic but ultimately said they can do nothing except offer to get me a phy...

Lesley_0330 by Good Citizen / Bon Citoyen
  • 635 Views
  • 9 replies
  • 0 Bravos

New phone, how to switch over eSIM

Hi , i recently purchased a new phone today and have a public mobile plan with a eSIM active. How do i put my eSIM on my new phone from my old one? Switching from iPhone to samsung.

Ken420 by Good Citizen / Bon Citoyen
  • 384 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't connect a sim because I tried to connect e-sim previously

Hi, please help to connect a regular sim and activate the service. I payed for the service and bought an 2-sim (for 0) and then it turned out that e-sim is not compatible with my phone, so I bought a regular sim but it does not have an option how to ...

Val101 by Great Neighbour / Super Voisin
  • 555 Views
  • 8 replies
  • 0 Bravos

Points

Just wondering what is the point of the points if none of the rewards  benefit us? We don't use all the data in our plan now and already have long distance 路‍

Nikkirenn1 by Good Citizen / Bon Citoyen
  • 623 Views
  • 7 replies
  • 3 Bravos

Resolved! Public Mobile Ripped Me Off & Will Not Contact Me Back

I've submitted multiple tickets and nobody gets back to me. This customer service is terrible when their is an emergency. I signed up for 50GB of CAN/USA Data which was the offer that was available last week and when I cancelled all our contracts (5 ...

NHL94 by Great Neighbour / Super Voisin
  • 429 Views
  • 4 replies
  • 0 Bravos

Pictures MMS won't send.

Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing ext...

Outside2 by Good Citizen / Bon Citoyen
  • 968 Views
  • 14 replies
  • 0 Bravos

Phone doesn’t connect

I don’t know whats wrong with my phone. This morning it said no service but now it says public mobile. The phone says calling a long time and then says unable to connect. I got through to my mom and phone hung up in 1 min. What’s wrong? I did try res...

latebuyer by Good Citizen / Bon Citoyen
  • 403 Views
  • 6 replies
  • 2 Bravos

Canada US account

I have the $35 Can/Us talk and text plan that tells me I have used all of my US minutes when I try to call Puerto Rico when I have not used any US minutes. My account is paid up to date. My grand daughter also has the same problem. We both purchased ...

LucyJean by Good Citizen / Bon Citoyen
  • 813 Views
  • 15 replies
  • 0 Bravos

Can't log in Publie Mobile

Hi There, my new sim is not activated, and I don't have my old sim, so I can't get a verification code on my phone to log in.  What are my options?

Everett1 by Great Neighbour / Super Voisin
  • 328 Views
  • 4 replies
  • 0 Bravos

Resolved! Change in the bill

Hi there, I see that my bill has increased in last two months but the usuage is same. I would like to know the reason for that.Thank you,

Dilpreet by Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 0 Bravos

Lock out but need to update payment

Hi, I have been having trouble login in. I have been locked out. How long do I have to wait and can't I just connect this an agent to update my payment?

Suspended

I think my service has been suspended Help

Sadie4 by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

Resolved! Did not receive Physical SIM card order

I was intending to become a subscriber to Public. My device does not support eSIM. I ordered a Physical SIM card directly from Public Mobiles website.I placed my order on July 21st. I was hoping the SIM would arrive in time to take advantage of the l...

Cerium398 by Great Neighbour / Super Voisin
  • 234 Views
  • 1 replies
  • 0 Bravos

cant submit a ticket

I bought USA add on - didnt work - I was charged numerous times by Tmoble.  I am trying to submit a ticket to get customer support.  In order to do that I seem to need to know when I started plan many years ago.  I have been trying for over an hour n...

neilthompson1 by Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

Rewards

How do I redeem my points?

Tyang by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Call forwarding fails

Call forward *004* code returns an error and forwarding fails. Specifically I am trying to set the voice mail answer time to 30 secs.*#61# -> Shows all call forwarding disabled.I would like to set a voice mail answer time of 30 seconds via this comma...

Mark_Lee by Good Citizen / Bon Citoyen
  • 699 Views
  • 10 replies
  • 0 Bravos

eSIM won't activate

Hi, I recently purchased my plan but the eSIM won't activate. I even tried to remove my current physical sim card and it still did not work. I do not want to purchase a physical SIM card as I still need my old one. Any suggestions?

Th3Dragon by Great Neighbour / Super Voisin
  • 403 Views
  • 5 replies
  • 0 Bravos

Stolen

My sister's phone was stolen we are both on public mobile I'm going thro my account obviously because hers is stolen we need to shut her account ASAP 

Sadie4 by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

Site down?

I can't log into my account or process any payments.

MikiesJR by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 1 Bravos
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