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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13585 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24908 Views
  • 183 replies
  • 26 Bravos

US roaming Addons

HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid

Pat4456 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

SIM card reimbursement

I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??

Murray9 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing subscriptions from LTE to 5G

Hi there. I'm currently on a LTE/4G subscription (40 CAD a month, for 15GB at 4G speeds) and just saw that PM are running a promo for 5G speeds, 50GB for 35 CAD a month. My question is, if I changed my subscription, will my iPhone 11 (which is not 5G...

space-jim31 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus points

I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...

cat20191 by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Extra add-on data GB usage priority?

Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...

Adding a second phone + porting a landline # to the 2nd phone

New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...

PeterM185 by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Resolved! Antigua Travel Question

I'm travelling to Antigua tomorrow for a vacation, and was wondering if there is any way to have my # work while there?I know the 50 other options that are available via wifi & eSim .. but was specifically wondering about my number.Thanks

Luschka by Good Citizen / Bon Citoyen
  • 268 Views
  • 4 replies
  • 0 Bravos

Porting prepaid Koodo number

I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet.  Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My sp...

WRP by Great Neighbour / Super Voisin
  • 257 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim Card

I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card.  I know it says 10 business days, at least tell me if it has been shipped.  They have already charged it on my credit card.

Shui by Great Neighbour / Super Voisin
  • 309 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards change

Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...

kmmooresc by Great Neighbour / Super Voisin
  • 640 Views
  • 8 replies
  • 1 Bravos

5G is not connecting

Hello there,I Just got a new phone Samsung S24 Ultra from India. I fo have 5G plan with public mobile. Now before I had Samsung S22 ultra which I bought it from Canada and it was getting 5G. In addition, I live in 5G coverage area. I tried everything...

Parthvaidya by Good Citizen / Bon Citoyen
  • 529 Views
  • 13 replies
  • 0 Bravos

Public Mobile the New Bell Canada?

So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...

MarFli by Great Neighbour / Super Voisin
  • 190 Views
  • 1 replies
  • 2 Bravos

charged twice this month

My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. Can I get this money back or in a credit ?

Paige5 by Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 1 Bravos

New subscribers porting an existing Public Mobile number?

Is it possible to subscribe, and either port an existing public mobile number or transfer a public mobile number after activation?My son currently has the $15, 250mb plan, however there is a promotion for $29, 20gig that is currently running.Any othe...

Mayellah01 by Good Citizen / Bon Citoyen
  • 211 Views
  • 4 replies
  • 0 Bravos

Email to SMS gateway?

Does Public Mobile have an Email to SMS gateway and if so what is the address  format to send an SMS from an email?

SA99999 by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card for Moto G Stylus

Hi, I'm new in town and a newbie when it comes to SIM cards.I'm at the final step before gaining full access to my account. I need to insert my SIM in order to receive and confirm the code sent to my selected new phone#.I mistakenly gave my local Pos...

ave1 by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

Spam calls

I’m getting spam called by numbers from North Dakota I’m located in Canada I block them everytime but they always go to voicemail and end up filling my voicemail they’re none stop up to ten times a day from many new numbers idk what to do I put my nu...

Monikaj98 by Good Citizen / Bon Citoyen
  • 191 Views
  • 3 replies
  • 0 Bravos

Problem with 310 numbers

I tried to call a 310 number (310-0001 for Panago Pizza) and it says the call cannot be completed as dialled. The last time I was able to call successfully was November 2023. I noticed the issue back in December and have been meaning to post about it...

Roaming data in US is flashing LTE+ then not detecting network

Just signed up not too long ago to the US data roaming promo plan but it's not working properly in the states.  LTE + icon flashes then no data roaming network icon shows.I have data roaming on and network set to 5g auto connect.I signed up for this ...

Mdoto by Great Neighbour / Super Voisin
  • 309 Views
  • 5 replies
  • 0 Bravos

Canada US plan: call to US not free

Hi,My canada-us plan started today.  I made a couple calls to the US and found that instead of free US calling, the mins to US were being charged onto my add-on international calling credit. Anyone knows why?Thanks,Sam

Sam288 by Great Neighbour / Super Voisin
  • 512 Views
  • 11 replies
  • 0 Bravos

Xperia 10 V?

Anyone running an Xperia 10 V.? I know it has the frequencys compatability, im wondering if any issue with the recent "cant send mms" issue thats affecting alot of customers here

Dtdc30 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Group text error: "Trouble sending. Check options"

Hello,I receive a "Trouble sending. Check options" error when I try and send group text messages. I receive group texts find and can send mms and sms messages to individuals fine. I have restarted my phone and reset APNs to default but cannot fix the...

7jz by Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 0 Bravos
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