Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good Afternoon, I noticed that my monthly charge for using 3GB of data increased from $22.60/month (taxes included) for my February-March bill to $27.12/month for the monthly bills since then. Despite the increase charge, I still receive the same 3G...
Hello, I have left Canada and I would like to port my number to a VOIP service. I have submitted a request with them, however I am unable to receive Public Mobile's confirmation text as I am out of the country.I have been advised to get public mobile...
I am in Manitoba for the second time in the last two months and voice calls have not worked either time. iPhone 12 Pro. Data roaming is on. 5g is on. Tried a restart. The data and messages work. Just not voice. Won’t complete the call, just long sile...
My subscription renews on May 28, which is today. Yesterday I made multiple attempts to port out my number to fido and was given an error message saying that I am unable to port out my number because it's inactive. My number was active because I was ...
I’m doing a sim change but it’s asking for 2FA that suggest access to the old SIM. I lost the old SIM and can’t receive 2FA. I will like option to use my email for 2FA instead of being limited to the phone number which I am trying to replace the lost...
I am trying to port my number from Public to Fongo. Fongo has requested the port twice and i have not yet received any authorization text on my mobile from public. The number is active and in service. I have already asked Fongo - and they said its sh...
Hi I can’t call 1800 numbers and it’s very frustrating because I have a huge list of admin work to do. Please help @AlexG
I had to block my credit card for some suspicious charges so I missed an automatic payement on my public mobile. I entered the new credit card info and cannot figure out how to make a payement to reactivate my number
I submitted a ticket. Where will the response be sent? Will it be sent to my personal email?
I have transferred my phone number from Rogers to Public Mobile, now I can call but can't receive calls, messages nor I can send messages. I have been trying to find a way to connect with Public mobile for at least 3 days and there is no body to help...
On May 5th, 2026, the history section of my Public Mobile account shows "Purchased $35 ULCWUSMEX Base Plan-60GB-5G". This is the same plan that I am currently on, however, I think it is 10 more GB of data per month... not sure. The receipt that I dow...
Despite transferring everything it still says I am connected to my old phone number and my data doesnt work anymore. It started May 27, 2026.
Hello,I have the offer to move to Koodo Postpaid. I have read the help article on Public Mobiles page. It is not clear.My phone does not support ESIM. How can I move from Public Mobile to Koodo with the offer provided, while using a physical Koodo...
Hello! My subscription is that great $20/m promo ($40/m minus 50% for 24m). Unfortunately, my credit card was compromised so my credit card company deactivated the card. When my Public Mobile automatic payment didn’t go through, they suspended (cance...
I no longer use this phone. If I just cancel auto pay - so no payment when due - won't this affect my credit rating? How can I cancel completely?
This month i got double charged on my cc. Public mobile payment history shows 1 charge but my cc has 2 charge on same day. How to get a resolution for this?
I just switched from another carrier and haven't had data for about 2 days. So I tried to delete my esim thinking it might fix it, now I need a new eSim. how can I get one?
I changed my subscription, but at the same time got charged for my old one, so in one month I got charged twice. Please help me to get my money back!!!
Hi, i just redeemed the addon for the USA using my points it was 20 points to get the usa 5 gig and talk and text and it said it would show under my account but i dont see it. Does it add the addon automatically or do i have to go to the addons area ...
Hi. How do I transfer my number to my iPhone 17?
I lost my sim card and I don’t have access to my account via either email or phone number
Why can’t I make a manual payment anymore??
My Bell number was ported to Public Mobile on May 18. The eSIM is installed correctly on my Samsung phone and is turned on, but the line still shows “Unknown number” in SIM Manager. I am currently in Israel. The Public Mobile SIM can detect Israeli n...
Hi,my plan is CAD22 for 24months,why I can not make the payment for CAD22,now is CAD40 +.My account it says "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will ...
Please investigate why there is no data in a few days as I have paid $25+tax for 10GB at 4G, thanks
Hi everyone,I am curious to know if there’s been an increase in price for some of the phone plans. I am paying $2 more than 2 months ago.Thanksmcamino
I tried app and website manage subscription tabs days whoops tru again later its been two days plus I want to get a new sub.
I am relocating to US on 31st May 2026 and need to keep this number active to receive one time passwords (OTP) from banks, what's the cheapest plan (monthly/annual etc.) available to keep this number active in US just for receiving text messages.
I was previously on a $20 promotional plan. My subscription expired because the payment didn’t go through, but now it only shows a $40 plan when I try to renew. I only want to reactivate my previous plan, not change it. Is there any way to restore it...
