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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1579 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3344 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32228 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43985 Views
  • 182 replies
  • 30 Bravos

URGENT: Can't send or receive texts for 24hrs

Activated SIM yesterday - phone calls and data working good. APN verified. BUT no SMS Texting possible.Please look into this urgently as I receive texts from business clients on this number.

Rongill by Good Citizen / Bon Citoyen
  • 343 Views
  • 9 replies
  • 0 Bravos

Account

I signed up with public last night using an eSIM but I don’t know if something didn’t work properly as I can’t text or make calls. Nothing is working 

Aj816 by Great Neighbour / Super Voisin
  • 221 Views
  • 6 replies
  • 0 Bravos

pre-subscrition fail

Very disappointed in the self serve portal! first time user trying to sign up.2 credit cards declined which are verified clear directly from my bank private message to community advocate has no solution.yuck!!! i'll be gone in 24 hrs

klark by Good Citizen / Bon Citoyen
  • 310 Views
  • 8 replies
  • 0 Bravos

unsubscription

Dear Public mobile team,I just turned the subscription bottom off because I don't want it to be renewed automatically. Could you please confirm that it wont  charge my credit card on December 30, 2024? Thanks 

Saeideh1 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 1 Bravos

Resolved! Holiday bonus 2024?

Dear PM community folks,Is there any announcement on holiday bonus for this season 2024?Thanks

teslanvidia by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Chatbot

Why can I not talk to a real person anymore for any phone carrier or internet provider. The ai only works for people that don’t even know how to use a computer. I have an issue the ai can’t solve yet can’t get ahold of a real person 

Chaserwaser by Good Citizen / Bon Citoyen
  • 548 Views
  • 17 replies
  • 0 Bravos

Sim card

I ordered a SIM card on Dec 5th and paid for a monthly subscription. I still haven’t received the SIM card, therefore unable to use the plan I am currently paying for. Due to the postal strike I put my street address and not a P.O. Box. What courier ...

GordSchmidt50 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Changing subscription

I recently signed up for PM and I see now the plan I subscribed to is $29 rather than the $36 I am paying.  I cannot figure out how to change subscriptions as it's not listed when I try to change after logging in?  Is this a matter of not being able ...

lockgavin by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Speed on 5G plans in Winnipeg area

Last month I moved 3 of my lines to Public mobile 5G plan and I live in Winnipeg.MB. Plan says upto 20Mbps, but all of my downllad speed tests have been 5 to 15Mbps for download and surprisingly 20Mbps for uploads. I have  done multiple tests in diff...

JaiP by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 0 Bravos

Unable to move to $15 plan.

I used to have a $15 plan and recently took $30 plan for travelling to US. Now I need to switch back to $15 plan. Need help.

Vjrmk by Great Neighbour / Super Voisin
  • 361 Views
  • 5 replies
  • 2 Bravos

Canada-US-Mexico plan - the fine print

Good morningOn this plan, the Fine print ++ says: ++ Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and t...

JEMr by Great Neighbour / Super Voisin
  • 1507 Views
  • 4 replies
  • 0 Bravos

Resolved! USA Data - Talk - Text

Finally switched from Telus to PM December 2024. Subscribed to 50 GB data, Canada - USA - Mexico talk & text @ $35.00 per month + HST. A bit confused about travelling to USA. Currently own an iPhone 12 Model # MGHN3VC/A running IOS 18.2. If I go to U...

pbudreski by Good Citizen / Bon Citoyen
  • 311 Views
  • 4 replies
  • 0 Bravos

Renewal plan disappeared

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes...

veldachan by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Text

I have problem sending most of my text since 2 days now

Lorraine16 by Great Neighbour / Super Voisin
  • 114 Views
  • 1 replies
  • 0 Bravos

Texting

HiI have Canada/USA planNot able to send anything except text no picture not even a 800kb picture what wrongThanks for helping me 

Buck22 by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 1 Bravos

Resolved! Confusing Plan Upgrade

Hi Everyone,I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month p...

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Shubaines by Great Neighbour / Super Voisin
  • 406 Views
  • 7 replies
  • 0 Bravos

No service

Why did service to my phone 778-xxx-xxxx stop, and account information is no longer available?

Horstt by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Help with setting up sim

Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary numb...

hharlacher by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Fido to PM Transfer eSim

Hi,I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. Can someone please help with my number transfer. I...

Annieeeeee by Great Neighbour / Super Voisin
  • 378 Views
  • 5 replies
  • 0 Bravos

SIM ACTIVATION ISSUE

Hi,I have a new SIM I purchased a while ago and activated for my kid's phone. We subscribed for 2 months but didn't use it afterwards. I'm trying to get it back on now and I keep getting an "Invalid Sim" response when I enter the sim card numbers for...

IyanuO by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Resolved! Double billed?

When I purchased USA add on it billed me twice?How do I get a refund?

Lsmith20 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Change

I’m trying to change plans, but when I click on the plan that I want, it says: Change failure, please try again. I keep trying but nothing happens?

Munin by Great Neighbour / Super Voisin
  • 174 Views
  • 1 replies
  • 0 Bravos

Do all PM plans come with calling features?

I notice the currently available plans don’t all list calling features. I’m specifically wondering if the 4G $25 per month comes with calling features (call display, voicemail, call waiting etc.). I would assume all plans come with these features but...

LozB by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 1 Bravos

International mins

I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made

Sarahmed by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 0 Bravos
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