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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32862 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Resolved! Data usage

My data is ending soon. I used up 5gb out of 6gb. And subscription renews on dec 28 but i need my data now. Can I unsubscribe and then subscribe again so that my data plan starts again with 0 gb?

Aizha by Great Neighbour / Super Voisin
  • 307 Views
  • 6 replies
  • 1 Bravos

Cannot activate

In the app's activation page (step 6), the only two options I have are: "log out", and "get support".How do I activate again? 

terrence13 by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos

I think I got double charged. Need some help.

I was on the $34 for 50 GB plan, and saw the new $35 for 75gb boxing week promo and decided to switch to that on my next billing cycle. This morning though, I woke up, and saw that on the public mobile app, it was acting like I never made the switch....

dqtt85 by Great Neighbour / Super Voisin
  • 375 Views
  • 8 replies
  • 0 Bravos

New plans aren't available.

I've been looking on PM website the new plans as well the most basic ones, $15 and $19.My question is, why aren't available on my subscription?Before I was able to see the exactly the same offers at the web as well at the app. Now are hidden, selecte...

Ltopo7 by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 1 Bravos

Change Subscription Plan

HelloI would like to change my plan to 75gb/5g/1000 mins intl call  for 35$/Month.It says for new activation only but can you please assist me to have this better plan? thanksNoel 

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buknoy by Great Neighbour / Super Voisin
  • 353 Views
  • 8 replies
  • 0 Bravos

voicemail access pressing "1" doesnt work

Himy number ported over fine but when i press 1 to get voicemail it asks for voicemail number.I googled and found Manitba numer and when i enter it the message is field cannot be updated.ive read something in backend is required.  please advisetom.  ...

T0mcat by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Number XFER directs to My TELUS App

During my sign up and phone number transfer I received a transfer failed text asking me to download the My TELUS app and resubmit from there. I presume I should NOT use the TELUS app and this should be resolved via Public Mobile.. can someone confirm...

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Johnny_pm by Good Citizen / Bon Citoyen
  • 509 Views
  • 10 replies
  • 0 Bravos

Travelling

Will my cell phone with public mobile work while in Cuba?

Tuna66 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Resolved! Paid my plan twice

Can I get help on how to refund if I was overcharged.

Alysfstn by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Subscription

 does this subscription service include voicemail and caller ID?   

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cjl001 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Boxing week deal

I want to know if the boxing week deal available to me ? It’s $35 per month and 5G 75GB plus long distance call

PaulYuen by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Re: where is the Customer service phone number for public mobile?

my plan was from December 12, 2024 to January 12 of 2024 but when I change my plan on December 21, 2024, I was charged it for another amount. How can this be resolved? I didn’t change your phone number I didn’t change anything. I just change the plan

Muhyedin by Great Neighbour / Super Voisin
  • 749 Views
  • 2 replies
  • 0 Bravos

Plan change

My mother changed her plan today but she was suppose to get change on renewal but accidentally click change now. Can I get some help to reverse that so she has her original plan until her renewal. She was also charged again as well. 

ChrisHelp by Good Citizen / Bon Citoyen
  • 174 Views
  • 3 replies
  • 0 Bravos

Loop

Hello, when I ask the login page on my PC, it's loop. And it said:  "Loading".     "Checking your session".    "secure by ever safe"  and loop. Can you help me??

Nolavoy by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Lockedout

I have an account with 2 phones on auto pay one is my husband's he is locked out of his account but still receives emails for update and payments how does he unlock 

Zimbagrand by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos

Account Number

I'm trying to login into my account to find out my account number but I'm not able to find it. There is only 1 thing showing up resume the activation. 

Sarbjit2 by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Locked out

Hi there I am locked out of my account can you please help me

Jugo1 by Good Citizen / Bon Citoyen
  • 232 Views
  • 7 replies
  • 0 Bravos

Boxing Day Promo not available for existing PM customer

@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disap...

Crusader9 by Great Neighbour / Super Voisin
  • 548 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting a number out of PM to another provider

Hi,If I port my number out of PM to another provider, do I still need to cancel my subscription or subscription automatically stops once my number is ported out? Thanks

MC_J by Good Citizen / Bon Citoyen
  • 310 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation

I subscibed to Public Mobile about 2 hours ago. Calling and texting works but no data but I paid for 75GB. Any ideas? 

David1976 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos

Can't renew my public mobile account

Got a notification that my service ends on Dec 21st. Can't seem to use my phone now. Try to pay and I get the message, 'Sorry, we're not able to process your payment at this time. Please try again later.'No ability to pay in store. No customer servic...

EthanB by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Activation

I'm using my current phone and telus and am trying to activate my new public mobile account. How can i get my activation code that is being sent to my new public mobile number?

Sabm by Good Citizen / Bon Citoyen
  • 415 Views
  • 12 replies
  • 0 Bravos

CAN-USA-MEX plans

With this plans that say Unlimited Canada, US, and Mexico wide minutes and messaging plus unlimited international text and picture messagingCan I make calls while in the USA to local USA phone number or calls back to Canada, without additional charge...

G_R by Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

5G 75GB FOR $35/MO

Hello, I am trying to switch my current plan 5G 60G for $40 Mo to the boxing week promo of 5G 75G for $35 Mo but as an existing customer, this plan does not come up as an option when I go to Change my subscription. Is this for new customers only or i...

LAM04 by Great Neighbour / Super Voisin
  • 792 Views
  • 13 replies
  • 0 Bravos
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