Community

Solution to eSIM not working? SOS

I am waiting to hear back from tech on a ticket already; the number is succesfully ported, have bought *two* new eSIMS, have tried resetting cellular network on the iPhone, have the primary number set, even a message on the iPhone that 'a new cellula...

Re: Winnipeg Network Down 15-04-2026

This will apply to some 4G phones as well then as the s10+ is such. Thanks community for all the insights. Will try the A71 as well and see if it works because it is on hand and the user relies on simpler tech.

Lost signal Apr 15, 2026

I have no service today with phone showing SOS in GTA (Aurora/Newmarket).Anybody else run into this issue?

Out of data

Can someone e help me I've moved about 2 weeks ago and still have not been connected with my wifi provider due to old building transformed into appartements. I have just parked at a open wifi site to send this message.

Transferring a VoIP line to an existing account with a service

Hi:I already have an account and a mobile number. I want to transfer my home VoIP line to this account. That is I want to have two numbers under the same account.When I attempted to port I got a message to say that it was not portable (not verbatim)....

Winnipeg Network - 3G shutdown in Manitoba

I was fine this morning making and receiving phone calls, but as of 11am I cannot make any calls or receive them. My data still work.... tried another phone of mine (older model) same issues. Current phone in use is a Huawei p30 Pro.Tried rebooting, ...

how to reach a real agent

friend phone

i tried to bring my friends phone to public april 14..  We bought the esim.   He was with bell.  we are having problems.  1. when i checked is phone it says public.  Yesterday he could call out but could not get calls.  message we were receiving is m...

Motorola moto g56 5G(XT2529-2) gets 4G or LTE only

Before purchasing my new Moto g56 5G, I did check the IMEI in Public Mobile white list and it gave me green check marks for VoLTE and 5G but when I inserted the SIM, it only picks up 4G or LTE! Network settings does not give any option for 5G at all,...

Plan offers

Hi,I received a text with 2 offers. One for 3 GB for $19/mth and one for 8 GB at $24. But when I check my account I only see the offer of $24/mth. So does that mean that the text message may be not legit. That is why I did not answer with yes1. Thank...

Money

Public Mobile has been taking money from my account for years.  I can't stop it.  I do not have an account with PM and have joined the community to find a way to stop PM taking my money.  Any ideas?  BTW: I have tried talking to a human - I've been b...

Data slow

For quite some time now I’m having issues with my data not working how it should be, snap chat I can never watch anyone’s stories unless I’m on my home wifi, and elsewhere my data taking forever to load. I’ve never came anywhere near my max gigs, the...

Account has been put on hold but still being charged for the subscription

My account was put on hold couple of months ago. As I was about to cancel my subscription, I was fine with that as I assumed that I would not be charged with he subscription going forward. I have noticed that I am still being charged and when I try t...

Result of my ticket 473827-534

I want to know the result of my ticket 473827-534 which was submitted long time ago.

Subscription & add-on page won't load

for the last 6 months i get an oops! error message when i try to change my plan.  i can never get to that page.

Change of phone number

I successfully changed my phone number and receive calls with that new number. Yet on my phone menu it shows the original phone number which now does not work. I have tried restarting my phone but my phone menu still shows the original extinct number...

Payment

I haven't used your service, but I keep getting charged. Please stop it.

Porting from Rogers Issues

Ported number ###-###-#### they manually released it today said you had 72 hours on your end. I have Samsung S22 on Esim. Currently no calls or texts capability. I need you to reprovision or refresh. Signed up March 31 and waited thinking that's all ...

Plan offer

I have a 4G 1GB plan for $19. I just received an offer for a 4G 3GB plan for $19. What does it mean if I accept the offer? Does my monthly payment of $19 changes for more GB?

Can't subscribe to a cheaper plan

I just tried to lower my subscription from the $39/month plan I am on to something lower, and in the new website design, it is only showing me a $40 and $45 plan.  There is nowhere to select a cheaper plan because I am not using what I already have. ...

Esim Private vs Travel

I have a new phone with a new number that I chose when purchasing esim. Should that number be listed as my “Primary” number in Settings/Cellular? Right now my number is listed as “Travel-Public Mobile”  and a weird number is listed as “Primary”.If my...

Plan Change BEFORE SIM activation and number transfer

I am wanting to change my plan from the original plan that I had first selected. I have not yet activated my SIM card, but have paid $35 for a Canada plan already. I would like to change my plan BEFORE I activate my SIM, change to the $40 Canada-US-M...