Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm getting a carrier voicemail notification on my primary voicemail. (red dot) There is also a secondary option that I;m not familiar withIf I click on call carrier it asks me for my password, (what password?) How do I clear this voicemail ?
Hello ,I am trying to log in to my account to change my Credit card details for payment . I do receive the code in my email xxxxxxxxxxxxxxxxBut it also asked for Eversafe ID code. But since the phone is not working I can not give those details to acc...
Can you please deactivate this account:xxxxxxxxxxxxxxx, credit my Visa, and stop future payments as I did not port a phone number to Public Mobile on this email address. I cannot proceed under the account page as I am blocked with a message from PM "...
Hi, for the last couple of billing periods, i have been noticing a huge discrepancy in my data usage as stated on my bill vs. what I actually use. Last month, the text came almost a week before the end of cycle, claiming I had used nearly all of my d...
Can you reimburse me for an eSIM? I removed mine and had to buy a new one to see how it worked as I have the same phone as my wife's. I was the one to figure out the problem with my wife's phone not public mobile and I shouldn't have to pay the $5 f...
Hi Community I am on a Canada-US unlimited talk and text plan, but I am unable to call a California number starting with 310-961-XXXX .When I try to place the call, it does not connect. Could someone please advise whether there is a known issue with ...
Hi. Recently in Miami, I was unable to access phone service (data or voice). I have the Canada/US/Mexico plan, and was connected to AT&T network. I could make a phone call, but the call would almost immediately drop. Meanwhile my wife, with the s...
My cellphone is 4g and lte compatible(I've checked my phone settings and also i verified my imei and is volte compatible). Also every time I use my data it shows 4g in the top right corner. But still I received a message from 4013 saying that I will ...
I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate...
Hi, after a recent plan change my cellular data APN is stuck on isp.mb.com and keeps reverting after I try to change it. Since this change, VPN connections on cellular no longer work (they hang indefinitely), although Wi-Fi works normally. I have alr...
Hello, I'm having troubles reconnecting to the Public Mobile Network after having travelled and used an European E-sim for the last few weeks. I did all of the following things and still am unsuccessful:- Restarted phone- Turned Flight mode on/off- R...
This is very frustrating, I had signed up for data on May 17 and have never had a chance to use it even though i paid for it (due to health issues -i was in the hospital and had surgery - i couldn't sign in here till now to ask for helpNot sure where...
HelloI can't get into my original account so I created a new one. I am unable to use my phone number. I am requesting a refund due to my card being charged for a new account,
I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through. Please cancel and refund the money into my fund. Thank you
I am trying to text Public mobile to say yes I want to port my number but I can`t get the text to go through help only have 90 minutes and it has been about 45
I like to switch phones every now and then based on my preferences. With physical sim this is not an issue, but with esim this has become an inconvenience when it was supposed to be the opposite. Will I be charged if I transfer my esim from one phone...
I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new si...
I’m having trouble with my login for my account - I’ve now had to create a third account just to connect with you bc you’ve locked me out of my [email protected] account - I’ve been trying to reset the password for three days and whenever I reset, I ...
i am working at getting a number transferred to Public Mobile but i can't access my account because the phone number doesn't work so I can't get my OTP by text
My credit card that you have was compromised so the bank cancelled it and issued a new one with a different number. I want to register the new card wit you. How do I do this?
