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Johnny_pm

During my sign up and phone number transfer I received a transfer failed text asking me to download the My TELUS app and resubmit from there. I presume I should NOT use the TELUS app and this should be resolved via Public Mobile.. can someone confirm...

Johnny_pm

**FINAL SOLUTION**Here's the final resolution and update -- in hopes it helps someone else in the future. Thanks again to ORNGNBLK for being helpful!TL;DR: There was a rare problem porting my number from Fido to Public Mobile, and a phone call to Tel...

Johnny_pm

Thanks again ORNGNBLK! I see why you’re a “Great Citizen” indeed, expert or not! Appreciate you taking the time to respond  cheers!Yes I called TELUS per the agent and waiting for them to call me back. Not sure about whether some numbers can’t be po...

Johnny_pm

Cs_agent confirmed there was a porting issue and asked me to turn my Fido sim back on, when I did I got another message from TELUS. Now they are telling me “some numbers can’t be ported” and asked me to call TELUS.. I tried calling TELUS and entered ...

Johnny_pm

thank you ORNGNBLK, I’m messaging with CS_AGENT now, will update here if and when this is resolved.

Johnny_pm

I initiated the transfer from the Public Mobile app. And then quickly received that text message coming from TELUS. I had successfully done the exact same transfer to public mobile on a different phone (my child’s phone) using the PM app from Fido to...

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Number XFER directs to My TELUS App

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Re: Number XFER directs to My TELUS App

Re: Number XFER directs to My TELUS App

Re: Number XFER directs to My TELUS App