Boxing Day Promo not available for existing PM customer

[Crusader9]

@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disappears).

[rollme1kenobi]

True, but the lower priced plans I saw were too little data, and the $35/mnth Cda/US/Mex wasn’t in my app. Anyways, I have left PM for now.

[rollme1kenobi]

I left PM for Freedom’s 75GB Cda/US/Mex + 10GB roam for $35/mnth, but did phone upgrade with another provider afterwards. PM was great in the four months or so I was with them. The early dropped calls stopped, but my TV app kept pausing with PM, the reason I left.

[5gjoe]

I'm trying that and it doesn't work if you want to port your number in. If you get a new number then it might work. I get a message saying my phone number isn't valid when I try to transfer my number from my original account to a new account I set up today. They charged my credit card for the plan though so I don't know how I'm going to get that canceled and refunded now. 

[computergeek541]

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@BKNS27 wrote:

@rollme1kenobi 

From all members comments, they can only see plans higher than their existing plan unless it is for new activations only.

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The above isn't correct. There are many customers who can see lower pirced plans available in their accounts.

[BKNS27]

@rollme1kenobi 

From all members comments, they can only see plans higher than their existing plan unless it is for new activations only.

[rollme1kenobi]

Not true for me. I’m paying $34/mnth and there is no option for the 75GB $35 plan in my app.

[Crusader9]

I wonder then if you could port your # from old PM SIM/email to new PM SIM registered to a different email used to signup up for the promo? Has anyone ever tried this?

[ubonboy]

You could get a new SIM card. Create a new account. I believe that's the last option.

[Dunkman]

@Crusader9 

It may be possible...

Here is some information from another thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-75GB-FOR-35-MO/td-p/1290861

[BKNS27]

@Crusader9 

If you are downgrading your plan. It will not be available. You can only upgrade your plan.

[computergeek541]

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@Crusader9 wrote:

@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disappears).

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Customers can only change to the plans that offered inside your self serve account.  The plan not being there unfortuately means that it is not available.