Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My cycle is 12 to 12 every month, from Sep. 12 to today (Sep. 17), usage record shows only 15.75MB was used, however from my account page, it says 137.84MB was used.Where was the other 122.09MB data gone???@Ck_PM @Patrick_PM
I just received a new credit card number. How can i enter it so my devices don"t get cut off. My granddaughters phone is paid by my card also and hers was cut off last week.
The plans just keep getting from bad to worst. And when I thought what I had was bad. I'll keep it thank you.https://www.publicmobile.ca/en/plans?_gl=1*gqm82*_gcl_au*NDYwODQxMjM0LjE3NTc4NTk0NTQ.*_ga*ODcwNTUwOTA3LjE3NDIyMTU2NjA.*_ga_5Q4XYYJ879*czE3NTg...
Hello,I want to change my credit card information after due date.My credit card was expired. I have a New one i wanna change th expired date and the 3 digit at the back of the Card. It is a Visa Crad from a Canadian institution.I will appreciate an a...
I have entered the wrong cell number when doing registration. Everytime I want to login to manage my account and rectify the situation, it says it is sending me a 6 digit code but…. it is the wrong number!!!! so no access! and now my account is set w...
I FOUND OUT MY PHONE IS OUT OF SERVICE AFTER COMING BACK FROM OVERSEA, I HAVE ALREADY SETUP AUTO PAYMENT, I DON'T KNOW WHAT HAPPENED?
Hello,could you please confirm if the account is automatically cancelled when the # is transferred to another service provider?Thank you
I ordered a SIM card and $25 phone plan on August 24/25. It has been 18 business days and i have not received my SIM card. I dropped by a Telus store today and all they can do is offer a SIM card for $10. How can i cancel this order? I don't believe ...
Can I text,call, use data in Mexico just like at home with no additional cost. My plan is for Canada, US & Mexico but I want to clearly understand my benefits, especially in Mexico. Thanks. edited by computergeek541: changed category label as discus...
I've decided to cancel the upgrade from my $15 legacy plan to a more expensive one, at least for now. Whenever I hit the cancel subscription change button, it immediately throws an error, without any details. I still have some days until the new subs...
Hi there, I received a msg from you explaining me about the use of 3G of my phone, which will be shutting down. I would like to continue with Public Mobile. That is why, I have a question: I have an iPhone 12 with my phone number from Mexico. Howev...
Don't know if this post is repeated. I would like to purchase a finite amount of US $ for my cell phone and have the unused minutes roll over to the next month. Is that possible, or do I have to purchase an inexpensive package?
Hi there I just bought a new SIM card as I thought I would start fresh because have been having many issues with my account. Before I had changed to a new SIM card I changed my number or at least k thought I did. the number in my account was not the ...
is there a way to pay with a US credit card? The field to enter a postal code will not accept a ZIP Code.
Please cancel my subscription. You make it hard to do it online
Hi, id like to stop the payments or close my account pleaseThank you
Hi, I got a new sim for my son and activated the sim and number yesterday. The line does have text and data included but only calls work. I tried the sim in several phones, reset the network but nothing works. I cannot send or receive texts and I can...
Recently I've had spotty coverage, even dropping to emergency only service in and around Winnipeg, MB. Usually I'm always on 5G or at least LTE+. Over the past month this has changed. Calls almost drop, coverage drops completely. Has there been a cha...
How do I add rings before my iPhone 16 goes to voicemail? edited by comutergeek541: changed category label (discussion isn't related to Community)
i cannot update payment info through website or app. been trying for months. service has been temorarily suspended. *611 payment doesnt work either.
I have everything set up, my data is still not working. Not sure what to do. 路
I have been trying to activate my iPhone 12 Pro with an eSim. The activation process goes thru the process of charging for the plan asking for transfer of number and when it tries to download the eSim. Then it gives me a message of "eSim not installe...
Hi I have to transfer my phone number from Koodo to Public Mobile.
Checked my balance today but before it gave me the balance it told me my account was suspended due to insufficient balance I added $40 and finally got my balance of over $100 or 3 times my plan price and am still getting suspended account message. Wh...
I have a message that not enough money or something with the payment problem, it's preauthorized payment, never had a problem
How do I get back overpayment?
When you sign up you are given a number. When your transfer a number in, there is no indication of what happens to the original number, or that it will be removed. How do I get that number AND the number that was transferred in?I need that number to ...
I’m planning a trip to Europe from Oct 1 to October 18. I want to use my cell phone but am uncertain what to add to my current plan. Do I get an eSIM, ask for data, ask for data and minutes? I’m really confused so any help will be much appreciated.
I send a request to the agent by inbox, and a confirmation email as well, but it has past two months, I still not received my invoice yet. my account has been deleted. when I try to contact the agent again, the agent just focus on some information ab...
