FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 709 Views
  • 18 replies
  • 18 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66425 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70480 Views
  • 180 replies
  • 32 Bravos

new subscriptions

Hello community,does anyone know, how often PM update new plan in to your change subscription sectionspurpose of asking this question, so I check accordingly to change/upgrade my planplease advise, Thanks

Ggk by • Good Citizen / Bon Citoyen
  • 694 Views
  • 8 replies
  • 0 Bravos

Refferals

Hello, I am not sure what is going on with the referrals but I would like to figure it out. When I signed up I tried 2-3 other peoples codes and they didn't work sadly. Then now that I have an account I have set up 3 different people and I tried usin...

Emrys2025 by • Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 0 Bravos

Resolved! Pre-payment

Hello, Is it possible to make a pre-payment on a public mobile account? I need to change my credit card but it will deactivate the one I currently have on file and it will try to pull the money before I have the new card to input. This wasn't an issu...

Emrys2025 by • Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 0 Bravos

Notice of closer of my account

My name is xxxxxxxxxxxxxx and I would like to advise that I want to close my account. Please advise me how I must proceed.

denise881 by • Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

Regarding extension of my account

HiI hope this message finds you well. I am writing to request an extension of the current hold on my mobile account.I am using public mobile for more than four years and I am a loyal customer also and paid the bills on time without any issuesThe reas...

nvr by • Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Samsung Galaxy S25 Ultra

Hello.i want to purchase Samsung Galaxy S25 Ultra from outside canada and I wants to know which Samsung Galaxy S25 Ultra model works with Public Mobile in Canada and supports VoLTE, WiFi Calling, and Call Recording.Thank you

Ali_ibrahim26 by • Great Neighbour / Super Voisin
  • 733 Views
  • 4 replies
  • 0 Bravos

Resolved! Why is my data not working?

So I’m on a mouth long vacation and I ran out of my 3 by of data included in my plan. So I used 15 points to get an idea extra 1 go of data and the app says that I have 4 gb now. But for some reason my data is not working like my calls and text go th...

Jiji2 by • Great Neighbour / Super Voisin
  • 583 Views
  • 5 replies
  • 0 Bravos

data usage

Why is my phone using data at 12:31 am while I am connected to wifi.For years my data plan was sufficient, since I am almost always using wifi. Now within a couple of days in the new month I have used up all my data. I don't want to buy extra, since ...

annoyed21 by • Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

credit card change

How do you get your credit card to register? I keep getting notAbleToProcessRequest

lcarole9 by • Great Neighbour / Super Voisin
  • 550 Views
  • 6 replies
  • 0 Bravos

Service

Upgraded my subscription from 20 to 60 gb today and since the change occurred I haven't been able to access data at all without wifi.  help!!

Rmaclise1 by • Good Citizen / Bon Citoyen
  • 314 Views
  • 3 replies
  • 0 Bravos

Deleted Sim Card recovery

While out of country I downloaded an eSIM card, but was unable to get it to work.  So I deleted it thinking it would go back to my original SIM card, but it has deleted as well.  How do I fix this problem and regain my original SIM card and number?

Nada81 by • Great Neighbour / Super Voisin
  • 218 Views
  • 1 replies
  • 0 Bravos

Resolved! US add on data

Hello! I tried searching for this in the forum and couldn’t find anything. I used rewards for data roaming in the US recently for 15 days. If I don’t use the US roaming data, for the time it’s valid does that mean I can’t use the rest as local? (Ie C...

RazRee by • Good Citizen / Bon Citoyen
  • 619 Views
  • 5 replies
  • 0 Bravos

Incoming call does not working

Outgoing call is OK and all Text Message is working as well. when someone dialing my phone number, there is no dialing sound, just a silence. Thanks

Mzhang100 by • Good Citizen / Bon Citoyen
  • 457 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer service to another Phone

Hi Everyone,I recently purchased a replacement phone because my current phone is giving me battery issues. My current phone has a E-sim, I purchased a physical SIM card for the replacement phone but I am not really sure how I can transfer my existing...

Bigjay83 by • Good Citizen / Bon Citoyen
  • 378 Views
  • 2 replies
  • 0 Bravos

Resolved! changing iphone 6 to samsung z flip4 phone

Is it easy to switch my current legacy $15 plan that is on my iphone 6 to a samsung z flip 4 phone.   what steps do I need to change it? 

Catbear by • Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos

Really need some help please!!!

I lost my phone, I can't access my account to order a new sim card and update my payment info... I don't understand all the methods used on this service, sorry. But I really need help. My phone number has been deactivated /not in service, but how can...

LostmyiPhone by • Great Neighbour / Super Voisin
  • 656 Views
  • 7 replies
  • 0 Bravos

Resolved! How to open a ticket?

I keep going in circles - I'm told to ask the chatbot - chatbot can't answer my question - it doesn't give me a way to open a ticket but tells me to ask the chatbot. Chatbot is supposed to give me an option to open a ticket but does not. 

ElleJ by • Great Neighbour / Super Voisin
  • 412 Views
  • 1 replies
  • 2 Bravos

Sim not provisioned for voice

I got a notification last night around 8 stating "Sim not provisioned for voice". Now I only have access to emergency calls only. I have no access to data, messages or calls.

Protagonist by • Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Help

 @CS_Agent Need help my husband has broke his phone and cant access his email as he always used face recognition 臘‍ his email is xxx@gmail.com and his phone number is 1-xxx-xxx-xxxx and he can not access either need help edit: Personal information r...

Lyllibiscope by • Great Neighbour / Super Voisin
  • 718 Views
  • 8 replies
  • 0 Bravos

Resolved! FRUSTRATED

I have been trying to update my credit card for 4 weeks now. Unable to access account. Service has been cut. Unable to get the help needed. User friendly service, NOT.  Can only access PM through my laptop.PM needs to up Customer ServiceHelp

Buber by • Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.