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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24368 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35871 Views
  • 185 replies
  • 27 Bravos

Remove Mobile Klinik APP

I did not give permission to install it and want it removed, why is there no easy way to remove this spyware?

C-137 by Great Neighbour / Super Voisin
  • 1356 Views
  • 5 replies
  • 0 Bravos

cancel sim card order

I ordered a sim card. I accidently ordered 6 but I only want one. I need to cancel the extra 5. Please help

Vo52 by Great Neighbour / Super Voisin
  • 470 Views
  • 6 replies
  • 0 Bravos

Dialing a number

I’m having a hard time with only one number I’m trying to dial, when i dial any other number everything is fine!! But there's one number i dial and i get a call failed all the timeregards

altautoinc by Good Citizen / Bon Citoyen
  • 415 Views
  • 5 replies
  • 0 Bravos

Canada - Us Promotion

Do I need to purchase a US Roaming add on if I have the new Canada-Us Promotion for 39.00

Rga211 by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 0 Bravos

Release Phone Number for transfer

How do i get my phone number released so that I can transfer it to another carrier. I tried today and it said it was locked to public mobile.

Shaunriching by Great Neighbour / Super Voisin
  • 534 Views
  • 5 replies
  • 0 Bravos

Resolved! Voice mail

Does anyone know how to stop scammer from leaving message on my voicemail. I blocked the number but it still comes through to voicemail.

Pete63 by Great Neighbour / Super Voisin
  • 767 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim activation

I have recently signed up, but the sim card hasn't arrived.   I went and purchased one, and tried to set up my account with that sim.   The setup has failed.   What can I do as I suspect I will not receive the mailed sim in time. 

BadBreath by Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 1 Bravos

Resolved! Add on 300 International Minutes

Can I get some clarification?if I understand correctly, the 300 international minutes does not expire at all. I can use it until it’s finished. Am i right about it?

Yea123 by Good Citizen / Bon Citoyen
  • 537 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM Card mailed to wrong address.

Hi, I've been unsuccessful in getting connected with customer support. My SIM was mailed to an address in another province. How do I proceed with cancelling / getting a new one?

Niieo by Great Neighbour / Super Voisin
  • 221 Views
  • 1 replies
  • 0 Bravos

Resolved! potential new customer wondering about the porting process

Hey guys,At what point do we enter the porting number details when purchasing a new 29/month 4G plan with public mobile?  I went through the steps and  now im being asked to enter my credit card details, which is fine, but i want to ensure that I can...

auser1 by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Didnt receive SIM card in mail

Hi, its been 7 buisness days and I havent received my sim card yet. My girlfriend signed up the same day and she received hers after 3 days.

TheBest5150 by Great Neighbour / Super Voisin
  • 241 Views
  • 1 replies
  • 0 Bravos

Resolved! Suspended account

I have to reactivate my suspended account so I can enter a new credit card for autopay but I can't reactivate.

Raymundo by Great Neighbour / Super Voisin
  • 474 Views
  • 4 replies
  • 1 Bravos

Resolved! How to set which data add on is used

I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?

himajin by Great Neighbour / Super Voisin
  • 665 Views
  • 6 replies
  • 1 Bravos

Resolved! Regarding switch to points

I am rewards user as for me it makes economic sense. My question is will the loyalty rewards I have accrued, been here a few years, be lost and I have to restart? Or will I continue to have the points available and each year I get another 10 points. ...

durindigss by Great Neighbour / Super Voisin
  • 379 Views
  • 1 replies
  • 0 Bravos

Resolved! activation

how do i activate a new account and transfer my number from Rogers

Hank1234 by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

Resolved! support

Hello,How does one contact technical support, if your having problems with your service etc.?  I do not see any technical support tabs to click on and send a message.Thanks

mckinley2 by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 0 Bravos

iMessage not sending

New to Public. I have an iPhone 15 Pro Had several issues and resolved them with input from the community. Latest was iMessage not sending to everyone. It will send to many but not my wife with an iPhone 11 (The Boss) Not GOOD! I checked all the imes...

Walmer by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Phone asking for puk

Help locked out. Need Puk to reset pin. Locked out tried more than 3 times

Neil_fish by Great Neighbour / Super Voisin
  • 188 Views
  • 1 replies
  • 0 Bravos

Payment

I am a new subscriber.I paid once and got billed directly to my VISA. I subscribed to another plan thinking that it is an upgrade but got billed again. I don't know who to talk to to resolve this problem.  

Gannow by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Need to Resume Mobile Service

I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.

Johnbecky by Good Citizen / Bon Citoyen
  • 552 Views
  • 10 replies
  • 1 Bravos

Slow data?

I've been experiencing slow data - I'm well within my coverage range and under 3gigs of a 20gig plan, yet I cannot reliably use my data? It reminds me of when I was with Lucky and I'd hit the halfspeed data wall- almost unuseable. My phone is in work...

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Edon-noods by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

Eversafe login problems

Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'...

Gills93 by Great Neighbour / Super Voisin
  • 447 Views
  • 4 replies
  • 0 Bravos

Service

I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me 

Afshin_1239 by Great Neighbour / Super Voisin
  • 288 Views
  • 3 replies
  • 0 Bravos

how do I find customer support?

trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg

thecowdoctor by Great Neighbour / Super Voisin
  • 446 Views
  • 5 replies
  • 0 Bravos
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