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Forum Posts

Not seeing my sms messages in the history log

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this wou...

ef130968 by Great Neighbour / Super Voisin
  • 274 Views
  • 13 replies
  • 0 Bravos

Resolved! About my 100 minutes / $15 plan

Hi, it says it's "Unlimited Incoming Calls" of the 100-minute plan, but why does Public still count the incoming calls as "use minutes" and deduct from the 100 mins when I answer any call? That's apparently misleading and unfair if you do not pay att...

tds2008 by Great Neighbour / Super Voisin
  • 602 Views
  • 14 replies
  • 1 Bravos

Resolved! Data slow

Getting 1Mb instead of 3. Also affecting my kid's phone in another city entirely. Any ideas?

JAC70 by Good Citizen / Bon Citoyen
  • 354 Views
  • 10 replies
  • 1 Bravos

Resolved! US Calling Add-on

Hello, My parents have purchased the US calling add-on for their Public Mobile cell phone. It seems they are rebilled monthly for their service, but the add-on does not bill automatically when the minutes are exhausted. Does this mean that they need ...

mtrahm by Great Neighbour / Super Voisin
  • 363 Views
  • 13 replies
  • 0 Bravos

Resolved! Sign Up with Email 5GB Promo

I received an email that said if I bought a plan of 25$ or more and signed up using my email that I would receive free 5GB of data. I followed the instructions but still have not received the bonus data. Does anyone know when my reward will be applie...

lseeto by Great Neighbour / Super Voisin
  • 509 Views
  • 8 replies
  • 0 Bravos

Blacklisted phone

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was blacklisted and it is. How do...

phynes77 by Great Neighbour / Super Voisin
  • 415 Views
  • 22 replies
  • 0 Bravos

Purchase of US Roaming Talk and Text

Purchased add-on US Roaming Talk/Text yesterday Oct 15th. Payment and purchase shows on in transaction history however.... add-on is not active or visible on my plan info.... help

BS16 by Good Citizen / Bon Citoyen
  • 323 Views
  • 21 replies
  • 0 Bravos

My amount due is incorrect

My online profile is showing $35 for the next renewal however my plan is $25 a month

redmoun by Great Neighbour / Super Voisin
  • 324 Views
  • 11 replies
  • 1 Bravos

Need to Cancel

Need help to canceling SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.

Ajaysohal6 by Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 0 Bravos

the calls are going directly to voice mail

Hello, For last two days the calls are going directly to the voicemails. I cannot get any notification that calls are coming. I have been using this public mobile number for more than a year. Please advice. Thanks. Rajib.

crajibkumar by Good Citizen / Bon Citoyen
  • 338 Views
  • 14 replies
  • 1 Bravos

Resolved! monthly payment

I made a payment to Public Mobile from my credit cardBut the payment showed up as been made to koodoIs Public mobile part of or affiliated to Koodo

mikep1234 by Good Citizen / Bon Citoyen
  • 359 Views
  • 8 replies
  • 0 Bravos

The community

I just wanted to say that this community here is so much more friendly and nicer to be part of:) I quit Twitter because of the hate and judgments there. I know we don’t always agree that’s what makes us humans ( we all have differing opinions) but be...

Deano53 by Great Citizen / Super Citoyen
  • 337 Views
  • 6 replies
  • 7 Bravos

Resolved! Voicemail not working!

Hello! My voicemail has suddenly stopped working. When I try to get into my voicemail menu on my phone, it takes me to setup my voicemail. But from there I cannot select Public Mobile as my service provider. I have also called the number 172 and the ...

carsxn by Good Citizen / Bon Citoyen
  • 442 Views
  • 7 replies
  • 0 Bravos

Re: Sim card not working

My sim card won't fit in all the way i would like to speak to a live agent please

8145 by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

Bell numbers

Is anyone else having trouble sending and receiving messages from Bell phone numbers??

eblundell by Good Citizen / Bon Citoyen
  • 342 Views
  • 11 replies
  • 0 Bravos

Account

I can’t get into my account, I have been locked out can anyone help me please

Durvalesteves by Great Neighbour / Super Voisin
  • 280 Views
  • 7 replies
  • 0 Bravos

Resolved! Cancelation

Please  how can I cancel  my account  with  public mobile?

robaroh by Great Neighbour / Super Voisin
  • 778 Views
  • 6 replies
  • 1 Bravos

Resolved! Access Denied and other errors

I've been trying to get help on a question regarding my formerly accepted credit card for Auto-Pay is now not being accepted. When looking in this community for answers and to even post a question I either get a ACCESS DENIED errororAn Unexpected Err...

bv_studio by Good Citizen / Bon Citoyen
  • 447 Views
  • 23 replies
  • 0 Bravos