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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can not update my credit card information in my account

try to update my new credit card number in my account, can not do it.

Refund

Resolved! Earned 10 dollars

I saw in my account I have a 10 dollar value available. I assume it’s the referral bonus I got to open this new service. How do I use the 10 or what is it for?

Crédit note or refund

I can't be the only one!!

Is anyone else having problems with PM?? Seems every month there's a new problem and God forbid if you want to use your phone in the USA. They take your money but you have to Fight every time to get your service to work. The WORST

Cant send messages - Telus Error 0

trying to send text messages but they wont go through, keep on getting Telus Error 0 I reset my network settings and this issue still persists

Resolved! Help - New Account but Can't Login

I setup my account no problem on my Google Pixel. I then tried to setup my wife's iPhone 11. Diring the process I confirmed the transfer of account, but it never worked, the number stayed with the old sim and therefore could not receive a text mess...

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$ and have zero recourse.

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help.

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

These three issues have come up for me in the last year.1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works per...

Kepad dosent work in voicemail

My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.

overcharge

I am still waiting for you reply on my inquiry on the overcharge of one month payment ($38) on April 1. We had changed our plan to the Canada/US plan and you have charged us (my number and my husband's number) for $44 each on April 1. Thus you have c...

Resolved! Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's. Why did it work before and now all of a sudden both ...

Resolved! Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate. Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end. Now, I can’t get in touch with Public mobile to fix the issue...

Resolved! Security Code

I am not receiving the security code needed to verify who I am on my IPhone.

Resolved! Where is my 5g

I just subscribed to a 5G plan why is it’s still showing 3G

Resolved! Text and calls

I don’t receive text and I can’t call some people

Text

Resolved! Public points: minimum and maximum points

What is the minimum and maximum amount points that can be redeemed each 30 day billing cycle.Lets say I earn 30 points each month, can I spend 30 points on each cycle ?I'm on the legacy system and will be getting moved to the new points system so tr...

Resolved! Texting

Not receiving texts after recent sign up (yesterday). Outgoing texts, emails and phone calls are working fine.

Mass texts

I get an error message saying I can't reply to mass texts with more than 10 recipients. This is annoying, is public planning to fix this? How do yall deal with this?

Resolved! PST issue

I moved from Vancouver to Calgary at the end of March this year. These two places have different PST. Vancouver has 7% PST, but Calgary has no PST. I am still being charged the BC rate. What can I do to save the 7% money?

Can't send or receive text messages

Picture Messages not working

Good morning, my picture messages are not sending. I have restarted my phone and then I went in to check my APN settings. When i go Settings--Cellular--Cellular Data Network--there is only information for the Personal Hot Spot. I can't find any of th...

Resolved! US roaming charges.

US carriers caught my signal when I was close to the border and now I'm being charged for my US roaming. People tell me to turn off or my disable my us roaming but I don't know how to do that.

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