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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1631 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3376 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32420 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44109 Views
  • 182 replies
  • 30 Bravos

Resolved! Re: Double charge on auto-payment

same thingcharged last week and again today after them changing my plan  increasing my bill 2 months ago without my consentif they dont cancel this thievery im going elsewhere

andrekh by Good Citizen / Bon Citoyen
  • 1117 Views
  • 10 replies
  • 0 Bravos

Resolved! Double charge on auto-payment

I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help

KKLam168 by Great Neighbour / Super Voisin
  • 330 Views
  • 1 replies
  • 0 Bravos

My Phone Number Stop Working!

My phone number stoped working 10 months ago. And I did not do anything about it. Is there any way to get my phone number back at service. How can I get my phone number back and make it work again?  

Zahra679 by Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

having a hard time to get it to work

Hi it won't let me do anything I tried changing my credit card and it won't let me I called the 611 to try to get reconnected and it still won't let me it keeps going from one thing to another then I try to change the subscription and it won't let me...

Liz85mou by Great Neighbour / Super Voisin
  • 412 Views
  • 4 replies
  • 0 Bravos

eSIM activation

I’m having issue with the eSIM activation, I can only use wifi-calling since I live where we have no cell service. who can turn wifi-calling "on" on your end so I can receive SMS texts messages via wifi-calling?thx

Qinnuayuak by Great Neighbour / Super Voisin
  • 326 Views
  • 3 replies
  • 0 Bravos

Stolen Phone

Hi, My phone was misplaced or stolen, and now I can't log into my account to cancel my subscription. When I get into my account, it wants me to set up an account again. cant seem to talk to anyone and every answr i get is go into your account and can...

Joey4589 by Great Neighbour / Super Voisin
  • 259 Views
  • 1 replies
  • 1 Bravos

No cell signal inside house or car

For a few weeks now I am unable to get signal inside my house or inside my car. This never used to happen and I thought it was my phone. So I bought a new phone and it still happening. My husband is also having similar issues. we have been with publi...

lepusreg1 by Great Neighbour / Super Voisin
  • 687 Views
  • 5 replies
  • 0 Bravos

Resolved! Does Public Mobile have a 3 GB/month plan in Ontario?

On the Public Mobile website I noticed a plan that seems to have 3 GB/month (https://subscribe.publicmobile.ca/en/on/activation/plans/3GB-4Gspeed3). Out of curiosity I took a look in my account and noticed that if I were to switch to the "same" plan ...

Alpha_ghetti by Good Citizen / Bon Citoyen
  • 1248 Views
  • 8 replies
  • 0 Bravos

Account Locked. Reset Password Failed

Hi there. Hope you are well.I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.Regards,Quinshin 

Quinshin by Good Citizen / Bon Citoyen
  • 693 Views
  • 6 replies
  • 0 Bravos

Yet again another person with the US network/coverage issue

Hi everyone,I have the $34 50GB Canada-USA plan since Black Friday 2023, and I'm currently in New York City, USA. Unfortunately, I can't use my data and my reception is extremely spotty, making it practically unusable.I've read through all the answer...

luciarios6 by Great Neighbour / Super Voisin
  • 617 Views
  • 5 replies
  • 0 Bravos

Payment processed but service cut off!

Received notification payment could not be processed. Credit card is fine.  Re-entered c.c. details and payment went through (I can see in my bank app).  Public’s system is not recognizing payment.  Public has cutoff my service!  Normally payment bil...

Oaktree1 by Great Neighbour / Super Voisin
  • 470 Views
  • 4 replies
  • 0 Bravos

Rip off

After 11 loyal years I'm saying good riddance to Public Mobile. I've been paying $45 a month for 15 gig plan. They were to upgrade me to 20 gigs and never did. No rewards for loyalty. Only to new customers. Bye public Mobile. 

Steveo61 by Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 1 Bravos

Porting Out Number

I am trying to port out my number but PM has neither sent me an SMS confirmation nor did they respond when I opened a ticket.

peejeiy by Great Neighbour / Super Voisin
  • 273 Views
  • 2 replies
  • 0 Bravos

Can not get into my account

When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.

DC40 by Great Neighbour / Super Voisin
  • 677 Views
  • 7 replies
  • 0 Bravos

Cellular not working

Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.

Sandybatey by Great Neighbour / Super Voisin
  • 260 Views
  • 1 replies
  • 0 Bravos

2 working numbers after porting

My phone seems to be confused after having a number ported.  Phone "info" lists old number.  Public Mobile account lists ported number.  Both seem to be attached to outgoing messages.

JohnInTo by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Slow data.

I paid for the $35 a month 50 gig subscription. But my data is way too slow.

Can't receive text

I'm trying to login and when it sends code I don't receive it, I need help to temporarily change number.

4G Option Not Showing

My plan changed to 4g on June 20/24 but I do not have the ability to select a 4g cellular network. My only options are 3G or LTE (same as before). My I-Phone XE does support 4g. Am I accessing 4g through LTE or doing something wrong?

Princess77 by Good Citizen / Bon Citoyen
  • 644 Views
  • 6 replies
  • 0 Bravos

Google Messages MMS not working

When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.

Lirwinjr by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 1 Bravos

Change subscription upon renewal causes error

I'm on a 4G plan with 6G and I want to change the plan to a 4G with 10G. When I attempt to do that and choose the option "Change upon renewal", I get "Change Failed: please try again later or use a different payment method." Is there something wrong ...

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Yota by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Wifi calling

Any updates on wifi calling? Partner is going to drop this service since issues at cabin with receiving calls and calling out. I’ve had feedback from other customers. Do not wish to add more apps to get wifi service Thanks for your time 

Lee65 by Great Neighbour / Super Voisin
  • 658 Views
  • 5 replies
  • 2 Bravos

90 day subscription

I am really confused. When I go to change my plan the plans available that I can choose from are all monthly but above them all in header it says to save buy a 90 day subscription. The confusing part is while it shows the monthly options there is no ...

Gizmo2021 by Good Citizen / Bon Citoyen
  • 342 Views
  • 2 replies
  • 0 Bravos

Info needed to confirm identity when contacting CS_Agents

Hello Everyone,I'm trying to regain access to my PM account. I've lost the login credentials and can't recall them. My attempts at recovering the login info through the "forgot-password" function have failed. I'll need to contact a CS_Agent.I've been...

Kathy-ID by Great Neighbour / Super Voisin
  • 816 Views
  • 7 replies
  • 0 Bravos

where to buy PM voucher

Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this.  Even though I want to find a physical place to top up my account, there is no way...

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