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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20431 Views
  • 180 replies
  • 24 Bravos

Locked out of account

I have been attempting to get into my account, changing the password several times only for it to tell me to wait 1-3 hours each time any way to avoid this in the future?

Dimarco_Ash by Good Citizen / Bon Citoyen
  • 162 Views
  • 4 replies
  • 0 Bravos

August bill

My auto payment did not go through and I have since paid but now my bill is 62.5 and it should be  39.55.  Has my promotion disappeared?  Can this be corrected?

Mark23D by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

Can't send texts

I signed up for my plan a month ago and since I signed up no one has been receiving my texts. I've been troubleshooting with an agent but anything I tried didn't work. I finally decided to get a new sim card to see of it was a faulty sim but it's sti...

yo2 by Good Citizen / Bon Citoyen
  • 398 Views
  • 16 replies
  • 1 Bravos

I never know

I never know when my plan starts each month u til it's too late. Why don't a get a notification to let me know that I'm stating a new cycle. Not only did my 30GB of data not roll over but (now I switched to a smaller amount of data) I got a noti e sa...

Clummiss by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 1 Bravos

Long distance calling

Hi there,I am a brand spanking new customer with Public. Within my first few hours, I realized long distance calling didn't work. It kept telling me that I ran out of time. Doesn't this come with the pay as you go type of thing for long distance call...

SmurffY by Good Citizen / Bon Citoyen
  • 301 Views
  • 12 replies
  • 1 Bravos

New phone number is being used by someone

Hi, yesterday my sister subscribed an account,and her new phone number is active by someone, now she can't log in to her account, because needs the code send to phone number not working with her phone.can public mobile care the customer pay the fee,a...

Kek09 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 1 Bravos

Resolved! Adding funds + Autopay

Hey All,I was thinking to add funds to my account and pay for my plan a few months in advance, but I was wondering if this would affect the autopay benefit of -2 dollars a month. I tried searching this up first, but I wasn't able to find a conclusive...

slckpd by Great Neighbour / Super Voisin
  • 231 Views
  • 6 replies
  • 1 Bravos

Resolved! HELP - EverSafe account creation software problems

I'm able to log into my Public Mobile account, but it redirects me to this EverSafe signup/login page.If I try to log in with the same credentials, it says no account exists. When I click signup, the code sent to the email does not work. I've tried t...

Resolved! Does the rewards plan change on upgrade?

I have stuck with the original rewards plan as a long time user and currently get $7 off my $35 plan. I am looking at upgrading to get more data but will that mean I have to change to the new points-based rewards plan? Having looked at it the old rew...

B0yracer by Great Neighbour / Super Voisin
  • 258 Views
  • 8 replies
  • 1 Bravos

ACTIVATE

Hello, I activated a sim card but the phone is not connecting, please help me!My user name is : xxxxxxxxxxxxx@gmail.commy number is :587-xxx-xxxxI paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. tha...

Bella_Liu by Good Citizen / Bon Citoyen
  • 199 Views
  • 6 replies
  • 0 Bravos

activation

How long until you can text with your new public mobile sim card 

colin30 by Great Neighbour / Super Voisin
  • 114 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable To Create Ticket

I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't kn...

Resolved! 25 dollar plan

I can’t change back to 25 dollar plan although it exists until I sign in

Alg by Great Neighbour / Super Voisin
  • 255 Views
  • 6 replies
  • 0 Bravos

Resolved! Travelling with Public

I plan to travel outside Canada and want to check roaming and internation call. Can someone help me how to register roaming? Can i use my add on international call when i am outside Canada? Thank you

Wendy07 by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 0 Bravos

Resolved! Subscription renewal

Can I just renew my current $39 subscription that ends on Au 26, 2023

Grunge by Great Neighbour / Super Voisin
  • 406 Views
  • 14 replies
  • 0 Bravos

Resolved! Cancel service

I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel.  What do I do?this is the reason I’m getting rid of public mobile. It is so frustrating.

MLH2 by Great Neighbour / Super Voisin
  • 326 Views
  • 9 replies
  • 1 Bravos

Can't connect to network

Was in the middle of phone call this morning and then heard a noise and was disconnected.  Since then I have not been able to connect to cell phone tower.  Was working since I joined Aug 6th.  I have done the network reset and nothing will allow me b...

Ksr519 by Great Neighbour / Super Voisin
  • 214 Views
  • 6 replies
  • 1 Bravos

Resolved! buying a new sim card

I'm currently on my $39 4G plan on public mobile and thinking about switching over to a 5G plan.I have a sim card from PM that I have been using since 2017. Will I need to buy a new sim card to fully utilized the 5G experience?I have a Oneplus 8T pho...

saitox by Great Neighbour / Super Voisin
  • 410 Views
  • 5 replies
  • 1 Bravos

Resolved! Unable to make or receive calls

I renewed my service today and my subscription is active however I am unable to make any calls and I am unable to receive any calls too. Please fix this.

Alifiya by Great Neighbour / Super Voisin
  • 159 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment and Reactivation

I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

CD617 by Great Neighbour / Super Voisin
  • 287 Views
  • 8 replies
  • 1 Bravos

Resolved! Transfer a number

I’m trying to transfer my number to Telus but when I contact Telus and provide them with my account number, it’s incorrect. 

MLH2 by Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 0 Bravos

Resolved! I accidentally deleted my esim after paying for service.

Hi all, my old service with koodo has been cancelled and I've deleted the esim somehow for PM. The problem is now that I cannot receive the Eversafe verification number because i currently don't have service.  Thanks for the help.

VLAZR by Good Citizen / Bon Citoyen
  • 514 Views
  • 15 replies
  • 2 Bravos

Forward to my number

Why can't my friends number forward to mine. When it calls his number it says mines out of service????

Tony5623 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Change phone number

I have information stolen and I want to change my phone number. HOW!!!

Delay by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 1 Bravos
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