Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
我正在尝试从 lucky 手机转入我的号码。我选择了“号码转移”选项，没有填写账号，输入了错误的IMEI号码。我的移植过程目前处于停滞状态，无法在网站上启动移植过程，现在只能打电话没有接收功能，而且Lucky mobile仍然运行良好。幸运服务告诉我需要重新填写幸运帐号并让公共服务再次发送该信息
Hello,I would like to pay more by switching my current plan to promotion $24/4GB plan. Please considering as a loyal customer for a long time. Thank in advance.
Hello,I joined Public Mobile during Black Friday because of their nice 34$ for 30GB/Month 5G speed. But Now the 5G is no longer working, I double check my MyAccount to make sure I had paid but apparently Public Doesn't automatically take funds from m...
how do I update my address?
I switched to a new service provider at the end of November and no longer have access to my Public account. I am supposed to have 180 days to access it. Any info would be appreciated.Thanks!
As you can see on the screenshot below, under the payment screen it showing $65 plan even thought my is much lower. Funny thing is that the last payment was correctly withdrawn from my CC. Just hoping that i don't get dinged with this charge on the...
Hi, I just wanted to make sure that with public mobile since it's a pay as you go, you don't get charged roaming fees. Instead the roaming in USA would simply not work if your plan did not allow it. I recently changed plans to data with Canada and US...
How i can make a seconde request toTransfer my phone number from Freedom Mobile to public Mobile ? Because Freedom Mobile told me that i need to make a new request from my new Public Mobile account.
I signed up, got the sim in the mail and I get a message of activation error when trying to set up on the iOS app. How do I fix the activation
I have the same problem. Activated new plan tonight. Number ported over very quickly. But when trying to login to the PM app the 2FA doesn't arrive. I'll check the link you provided. Fingers crossed.
I'm attempting to port-in my number from Bell.I selected the "Number Transfer" option, omitted the account number, and entered the wrong IMEI number.My porting process is currently stalled, and I am unable to initiate the porting process on the websi...
I am currently with Virgin, my phone is a Google Pixel 6 Pro. My contract is ending next week on Jan 10th.I want to switch to Public Mobile and take advantage of the Boxing Week promotion going on right now but that promotion is suppose to end on Ja...
I can make outgoing calls on my iphone but I cannot receive incoming calls. However, the incoming calls are displayed under Missed Calls.
Update.. Resolved for at least one of the landline numbers I call. (can't test the others just yet) CS did their reset and I did one on my end. Thank you all for the help! Customer for a year. All good with my Samsung S21 until the last 2 month...
Since signing up I do not receive verification codes. Suggestions? @ Link to members
Purchased an add-on and it’s not working
@CS_Agent hello i heard from my brother in law about a 50gb for 34 dollars (5G) offer today. Is this still available?
@Mod I'm hoping you can instruct me on how to solve a billing problem. I have many public mobile accounts (me, my kids, my parent etc) payments for all accounts come off my credit card automatically in looking at my credit card statement I have one ...
As title indicated, do i still need to open a ticket if i already message CS_Agents? Just want to follow proper steps so any help is appreciated. Thanks
Evening everyone,Just want to know if a plan is change today, would the billing cycle start today ir would it begin at the end of the current 30 days cycle?Thanks in advance
Hi,am I able to get call history from years back? Who can I contact for this?
I have a new humidity power 5 and I can not get data
I input correct card several time but it always show something wrong.
Hi All, I live in central Etobicoke, in the 401 and 427 area. How is PM reception in Etobicoke? I can see from this cell tower map that there aren't many Telus towers compared to Bell and Rogers and Freedom tower. Anyone have issues with PM recept...
Do I leave the phone on airplane mode when I purchased the talk/text package for 15 days?I can’t make calls or text with airplane mode on
I also noticed that I was charged twice. Dec 21 and 22nd.
Signed up with physical sim card. Put it in and activated it. Never got port out text msg from fido, but port of number has gone through. Turned off e sim from fido and using public sim, can receive and make calls and texts. Fido won't close my acco...
Hiii.. I have the plan that includes US unlimited calling but I can’t call the US. help please
I finished the whole activation process on the app paid and everything my e sim won’t activate and my app is asking to send a code to my number I can’t use for the 2 step verification so I can’t use the app or the number
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