Account Locked. Reset Password Failed

[Quinshin]

Hi there.

Hope you are well.

I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.

Regards,

Quinshin

[hTideGnow]

hi @Quinshin 

not "Support"

PM support team is @CS_agent.  You can use this link to message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Quinshin]

@softech : Can you kindly tell me what the DL is for the support team? is the one that says Support when I search for the it?

Thanks again.

Quinshin

[Quinshin]

Yes it is separate but still it doesn't work

[Quinshin]

Hi. I tried the steps and issue is still there. I tried the private message link. It only leads to a page with the word private message. There is no field to write anything at all. Please kindly advise.

Regards,

Quinshin

[Dunkman]

@Quinshin 

Does your other account have its own separate email address to login?  

With public mobile, each PM phone number needs its own separate email address/account. 

[softech]

@Quinshin 

did you try on both browser and app?

I suggest you to wait another hour and try again

1. using the browser with Incognito mode
2. Try again using the app.  If you have already installed the app, uninstall , reboot and reinstall.  
   And remember to grant Location Permission to the app before trying to login

If issue persists, please message support for assistance 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there