Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have my mother on PM and maintain her account...i put her on $25 per month and either pay a few months at a time or pay monthly, went to check today to see where we are at, so the balance says estimated amount due on August 24/25 $253.25....im curi...
Why did it say that I was out of data when I never use it?
I can not access my account it says unauthorized and the app just takes me straight to support which has been no help
How do I ensure my Public mobile account is closed?
I lost my SIM card during the travel and I try to reorder it on public mobile app but it always shows error and something wrong what should I do now ?!
Is there an issue with myaccount? I can get to a login page, enter my credentials and eversafe #, then I am redirected to https://publicmobile.ca/en/. If I click the "My Account" link on the top right, it just goes back to https://publicmobile.ca/e...
HELP !!!!!! , I am trying to transfer a phone number to public Mobile. I am neither able to get the phone to receive call or receive SMS. Login into the account to check anything . I was try calling Koodo and I was told . It s not our issue and hange...
Hello Community!I come to bring some good news!So its been a shocking day for many with the recent notification re changes to the Rewards Program, again..Well,For those that ever wondered about the full cashback amounts we received on our credit card...
I have created a new account and transferred a phone number to it, i am able to call from the phone but i can t receive a call from it. Also, I am not able to send a receive an SMS identifying my identity to log in that account. Who can i contact it...
HelloI need urgent help with my account and phone service. My payment didnt go through this month so my line is now inactive. Unfortunately i cant log into my account to pay because its link to an email that i dont have access anymore. i cant receive...
I request a phone number port from Freedom mobile for an existing public mobile phone account that is placed on hold
He went into his account to see if has rewards to use. When he logged in it said his account was unsubscribed. Why would it change? He has not been in his account for some time and his credit card is on file. Has this happened to anyone else?The conc...
I have two Public Mobile accounts (two phones) that I pay for monthly. Do these come with separate "My Rewards" accounts?
Is this a scam. I recieved a message that my payment was accepted but account could not be set up
How do I call 800 or 877 numbers
I am beyond frustrated. In the last week I have purchased 2 esims for My phone. The network is terrible and doesnt work great at all. I switched to the esim because my physical sim slot has an error with it. I have removed my physical sim to let the...
I'm not receiving the security code sent to my number to verify my identity, what should I do?
AFTER SITTING IN QUEUE IT TOOK ME TO THE REGULAR SITE I'm trying to log in. Can't get in just get this. What am I in queue for? Can others log into their account?
Can you apply rewards credit to pre authorized payments
Hi,In the past week I have had 3 phone calls from. People who said I called them, when I hadn't even phone anyone that day. They say my number came up as the number that called. Has anyone else been having this happen to them? I was wondering how so...
It has said that I may have entered an incorrect ESN/MEID. No one has contacted me yet and I would like to get this fixed ASAP. Thank you. I want to be able to use my phone right away with my new service.
Hi, I’m an existing Public Mobile customer and my phone service is active, but whenever I log into My Account, it takes me to a “Let’s complete your activation” page instead of my account dashboard.It gives me options to “Activate now” or “Go back to...
Hi:Does my data usage new cycle is from today? I have 3 GB, and shows I used 1.8G, but today I didn't use any data. See below:Please let me know what is happeningThanks
Got this in email just now 5% -> 2% Anniversary 10 points -> 5 pointsstarts in Oct 15.
I purchase an esim with plan but I can't go in to receive otp. Any help?
Hello everyone, I'm trying to create an account for my wife who traveled to the US and her service is stopped for the duration of her stay from Telus. Public advised me I can create and subscribe a plan for her and send her sim card there to her so t...
new client - how sim will work ?I am going to transfer my existing number( port ) to public mobile.what is the process ?i m from niagara falls ontario , is there any physical location , where i can get it setup ?
Randomly mid-day today I was unable to text and call. I went to log in to my account and it says this:Unauthorized. For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assist...
