Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I moved from physical sim to an esim. I now need to change my phone and need to go back. I went to my profile and trying to update SIM card number but getting an error “Sorry, the SIM you entered is not valid.”.is this the right way to do it?
Hello,I'm writing to report that a number of my text messages have suddenly disappeared from my phone. Specifically, all messages under the contacts "JulieAnt" and "Julie" (which are my own number, used to save personal notes and reminders) are gone,...
Phone suddenly only operating on wifi, talk and text.—even though when away from wifi it says 5G. Tried repeatedly over the last week to search community for answers and then to create a ticket for support. Although I can log into my account I get...
Subscribed Plan$29 for Unlimited Canada, US and Mexico wide minutes + 20GB Data within Canada, the US and Mexico at 5G Speed. I changed plan in March. Have used only 1.52GB in current cycle but now i have no data. I have restarted, my account shows c...
Any time my phone dies/is shut off, when it turns on I have service issues. I’ve never experienced this with other service providers. I’ve had to put a ticket in for this same issue at least 2 times. My phone says I have “PE” service, but no “PR” ser...
I have recently noticed that no toll free numbers are being connected.i tried calling TD credit cards and it keeps saying invalid number I tried all combinations and still failedi tried pc insurance and same issue I restarted my phone too.this is a b...
Hello, I am planning tort my 'home phone number from VoIP vendor (voipmuch.ca).Is there a special steps, I have to do? Or even is this can be done in a couple days?Thank you.
Dear @CS_Agent I just signed up for a public mobile account. 226-3xx-xxxx. My eSIM disappeared shortly afterwards. I still had my original eSIM on my phone, when I switched back to it for a multi factor authentication, my new public mobile one disapp...
I changed to public mobile recently and I am not receiving SMS for two factors verification. I can't log into some of my online profiles that ask for codes sent to my phone such as online banking.Can someone help me with this?
Hello, Im currently in Australia on a working holiday and have my subscription paused. However if I resubscribe every 3 month I can keep my phone number back in Canada. I need to resubscribe however it won’t let me log into my account because it send...
I tried helping my sister transfer her account from Koodo today. She got the text message and replied within the 90 minutes and received a "sorry to see you go" email from Koodo, but she hasn't had any confirmation of the switch and it's been at leas...
I'm having issues with my ChatGPT voice for the last 6 weeks. It stopped working all of a sudden when I tried connecting with LTE/5G and finally today I found out it works when I use WIFI. There are two post that have the exact same issue:https://pro...
Dear Customer Service,My name is *****Cell Phone: ###-###-####Email: ****@****I made a payment of $40.68 on March 14, 2026, using my credit card for my Public Mobile cell phone plan covering the usage period from March 14 to April 13, 2026.However, I...
@CS_Agent Hello,I need to change my SIM because my phone was stolen, but the verification code to request a new SIM keeps getting sent to phone number, which I do not have access to. How do I get it to send to my email or purchase a new eSIM? I have ...
Am currently on the $18, 500MB unlimited talk and text plan, which is all I need. Am planning a short trip to Mexico and was thinking of changing to their Canada-US-Mexico plan for one month. But I am getting the sense that Public will not make the...
Hi everyone. I recently received an offer to migrate from PM to Koodo for a 5GB data @ 5G speed for $25/mo. The plan says it offers unlimited talk and text but doesn't give anymore info. Is it only Canada wide? And is the unlimited talk for both inco...
