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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14116 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25265 Views
  • 183 replies
  • 26 Bravos

My service is suspended

I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do

Daybi by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

Resolved! Hot spot

my mobile hot spot on my iphone 8 says to contact public mobile ? I have rebooted my phone, any solution?

1413 by Great Neighbour / Super Voisin
  • 271 Views
  • 6 replies
  • 0 Bravos

Esim and physical sim

I recently hooked up with PM and installed an esim but I have a physical sim I would like to swap them out any ideas on how to? 

Mack2212 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Strange issue when calling my partner

Hey,My partner recently switched to public mobile but now every time I call her the first call ALWAYS connects me directly to her mailbox. If I call right after again it connects me correctly. What should I (or her do) to fix that?Thanks,Florian 

Anonymous by Not applicable
  • 210 Views
  • 8 replies
  • 0 Bravos

Resolved! I am switching to Public from Koodo - No 6 digit code received

I am going through the activation and have reached the point where I need to enter the 6 digit Eversafe code, but I have not received it. The Re-Send does not work. The phone is not receiving the text message. I have tried Re-send many times. If I tr...

RRP55 by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

New subscriber, can't get past credit card processing

My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...

chappyshiba by Good Citizen / Bon Citoyen
  • 161 Views
  • 4 replies
  • 0 Bravos

What is the order in which Data Add-Ons will be used?

As a long time customer of PM, I have a few non-expiring data-ons I received as Promos.  If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...

JoeCanadian by Good Citizen / Bon Citoyen
  • 247 Views
  • 6 replies
  • 1 Bravos

New subscription not able to activate eSIM

I just signed up this morning and am trying to transfer from Roger’s. I get an error saying not able to connect eSIM and to reach out to support. I try to do support chat in the app on my iPhone 14 Pro, and it just goes blank. 

Holidae by Great Neighbour / Super Voisin
  • 90 Views
  • 1 replies
  • 0 Bravos

Bill Change

Did anyone else's bill change? Just 3 days ago, I paid $50.00 ($7.00 awards subtracted from my $57.00 bill). Now I am looking at my bill for April and it is saying I will have to owe $82.00-$7.00=$75.00. No explanation was given.  This is not good at...

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Shynell by Great Neighbour / Super Voisin
  • 392 Views
  • 8 replies
  • 0 Bravos

US roaming Addons

HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid

Pat4456 by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

SIM card reimbursement

I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??

Murray9 by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing subscriptions from LTE to 5G

Hi there. I'm currently on a LTE/4G subscription (40 CAD a month, for 15GB at 4G speeds) and just saw that PM are running a promo for 5G speeds, 50GB for 35 CAD a month. My question is, if I changed my subscription, will my iPhone 11 (which is not 5G...

space-jim31 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus points

I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...

cat20191 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Extra add-on data GB usage priority?

Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...

Adding a second phone + porting a landline # to the 2nd phone

New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...

PeterM185 by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Resolved! Antigua Travel Question

I'm travelling to Antigua tomorrow for a vacation, and was wondering if there is any way to have my # work while there?I know the 50 other options that are available via wifi & eSim .. but was specifically wondering about my number.Thanks

Luschka by Good Citizen / Bon Citoyen
  • 289 Views
  • 4 replies
  • 0 Bravos

Porting prepaid Koodo number

I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet.  Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My sp...

WRP by Great Neighbour / Super Voisin
  • 261 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim Card

I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card.  I know it says 10 business days, at least tell me if it has been shipped.  They have already charged it on my credit card.

Shui by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards change

Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...

kmmooresc by Great Neighbour / Super Voisin
  • 702 Views
  • 8 replies
  • 1 Bravos

5G is not connecting

Hello there,I Just got a new phone Samsung S24 Ultra from India. I fo have 5G plan with public mobile. Now before I had Samsung S22 ultra which I bought it from Canada and it was getting 5G. In addition, I live in 5G coverage area. I tried everything...

Parthvaidya by Good Citizen / Bon Citoyen
  • 577 Views
  • 13 replies
  • 0 Bravos

Public Mobile the New Bell Canada?

So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...

MarFli by Great Neighbour / Super Voisin
  • 197 Views
  • 1 replies
  • 2 Bravos

charged twice this month

My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. Can I get this money back or in a credit ?

Paige5 by Great Neighbour / Super Voisin
  • 120 Views
  • 1 replies
  • 1 Bravos
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