Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2911 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30905 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42782 Views
  • 182 replies
  • 30 Bravos

changed number

Ok changed number clicked submit eversafe said will confirm (I thought new number)so removed old number then said that new number is already in use so now I try and sitch all night no go?

webspy2023 by Good Citizen / Bon Citoyen
  • 149 Views
  • 2 replies
  • 0 Bravos

Resolved! New customer here - signal

Hello i am interested in joining and was wondering how is the connectivity with calls and data?  Any issues with dropped calls or poor signals to be concerned with?  I’m in Hamilton Ontario 

Fern4 by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Resolved! Signed Up yesterday for the $36 Plan and LD minutes.

Hello everyone,I signedup yesterday for the $36 plan which if I remember correctly is US-CAN data roaming and Long Distance to 6 countries. Today that plan is gone. Should have saved it as a screenshot in hindsight.So now I cant remember what exactly...

icemaple by Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos

New Deals Disclaimer

I want to start up with Public Mobile, but I noticed this disclaimer for Quebec.  But I can't find which plan this is for.  Long story short.......I don't live in Quebec.  I want to make sure the $35/month works in Sask.⁺This plan is for Quebec resid...

Northern78 by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Resolved! New user from Bell Mobility

My daughter used my refer a friend code to join Public Mobile. There were significant issues transferring from Bell Mobility - thankfully she works for a fraud department. Turns out Bell Mobility account had been hacked!  If she gad ported to Public ...

Resolved! Need PUK code

Locked my sim with three incorrect sim pins and now need PUK code to unlock and reset sim pin. 

12Perks21 by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Sim pick up

Hello I bought a plan online yesterday and chose for sim to be mailed to me. But now I am seeing it might take upto 2 weeks to receive the sim. I cant wait that long to get a new number and sim. Can I now go to the store to pick up the sim today ? re...

Umair1234 by Great Neighbour / Super Voisin
  • 372 Views
  • 9 replies
  • 1 Bravos

Cellular data question

"Cellular Data" Will Be Used for Calls & MessagesUntil you update the contacts that were using your previous cellular plan, "Cellular Data" will be used for all calls and messages. I tried so many times, but wasn’t able to do that, please help, thank...

NadiaHryniw by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Subscribe Public Mobile for my wife and not receiving SIM card

HiI helped my wife Saline Lee to subscribe Public Mobile on Nov 9.  But, she still has not received the SIM card.  We understand the Canada post is on strike.  Is there any way to pick the SIM card in store.  We live near 2900 Warden Avenue, Scarboro...

RabbitAndOX by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Two same priced plans x2

For anyone considering the 65GB for $45 on the website on sign up Be sure to immediately check your account for this exclusive offer same price with extra 10GB of data 75GB for $45 essentially the same plan same price for 10GB extra and make change f...

Handy1_0-1732195742755.png Handy1_1-1732195861573.png
Handy1 by Mayor / Maire
  • 1054 Views
  • 15 replies
  • 4 Bravos

Resolved! Account error

Hi,After login, a message saying it encounter an error please try again.Click on the try again button just loop to the same error message.How to reset my account? 

Sing_Say by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Error when using promo code

Hi, I am a new subscriber and trying to sign up using the app. I saw a promo with 50% off with promo code of RTGTPSMC.However, the app keeps saying promo code error when I try to enter it. Anyone know how to fix it? Should I sign up now and then ask ...

John183726 by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of the app

My wife is locked out of her account and cannot log in and cannot join the community to get password reset, everytime she tries it says locked try back in 1 hour! she has been trying for 3 days, how can she get this resolved ?

TerryHersey by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

esim replacement

i bought an esim with 30cad plan, but i accidentally deleted the esim before OTP verfication. Im now neither log in the account nor using the esim. Please help to make repleacement old esim with the new esim

Sonnguyen by Great Neighbour / Super Voisin
  • 117 Views
  • 1 replies
  • 0 Bravos

Resolved! 5G or 5G+

Guys, did you guys notice? The newer phones do show 5G+ and the speed does go above 300Mbps. Anything new happening which I'm not aware?

Shubh2023 by Model Citizen / Citoyen Modèle
  • 380 Views
  • 6 replies
  • 0 Bravos

Porting / transferring phone number

I ported over my previous number from Telus. In my public mobile app it shows me my previous, Telus phone number (success) but when I send text messages, it’s still from the newly generated public mobile phone number, not my Telus number which I want...

Christian1234 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

E sim request

Hi, I'm currently using a physical SIM card and want to switch to an eSIM because I changed my phone. Could you please guide me through the process?

Gracehcf by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 1 Bravos

Sim card can't be read

show,Suddenly, my phone was not able to receive or make any phone call. I messaged the CS_agent and got a new sim card. But, now my phone shows no service and can't read the sim card. I tried other carrier sim card and it works!! If anyone know what'...

Xinxinzi by Good Citizen / Bon Citoyen
  • 403 Views
  • 7 replies
  • 0 Bravos

Resolved! About the SIM card shipping

Hello,Today I open an account and ask for a SIM card shipping. But I found the SIM card will shipped by Canada post. Now the Canada Post is on strike. Will it affect my sim card shipping? I want to get the SIM card as soon as possible. How to deal wi...

Du2 by Good Citizen / Bon Citoyen
  • 632 Views
  • 9 replies
  • 0 Bravos

Number not transferred

I'm frustrated with CS of public. They don't understand the problem. They have linked my new number (in process of  transferring from Rogers)to my old closed public account and now I'm not able to use my number, neither on Rogers nor on public. Any h...

Gkhanna by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 0 Bravos

Resolved! $30 4G Can-Usa plan for existing subscriptions or new ?

Login in  to my account , go to change subscription link , shows Canada-US  30.00 mo  4g    20gb data   no mention its  for   new subscriptions    either on  website or the app ..   website does indicate can switch  to 90 day subscription ,, app does...

Francine7 by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 0 Bravos

Changed Number

I changed my number then removed old number when it said I would receive notice by eversafe still no notice and new number works but says old number on sim 

webspy2023 by Good Citizen / Bon Citoyen
  • 283 Views
  • 4 replies
  • 0 Bravos

Unable to change payment method

I’ve tried about 4 times today to change my payment method to my working debit card, the site is saying I an unable to change it at this time. Why is this? When will I be able to change it?

Lja by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 1 Bravos
Need Help? Let's chat.