Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Its been well over 5 hours no text message to switch my number over. Please help
Hi, I tried to port in my number from VoIP.ms and it’s having issues with my public mobile SIM card as it’s working with data only but I am unable to call or text. Thanks!
I requested to transfer my phone number from Fido to Public Mobile around 4 PM on January 24th, and as of January 25th, I still have not received calls or texts. It is only possible to make phone calls. Please solve it.
I have trouble activating my number. I filled out everything but cannot submit a ticket.Can someone help?
Was charged $22.60 first, the $22.40 within a few minutes. The plan I subscribed for is $20 plan guaranteed for 24 months. It’s also showing my next payment to be $40, which is wrong. The promo code for referral I used was not applied. Getting errors...
so I thought I put in 2 tickets for support but I can't see anything anywhere. Am I doing something wrong. I would think at the very min I would get an email for acknowledgement.
Where is my 4 digit account number?
Hi, I’m a new member and transferring my phone number from Fizz. I sent YES to Fizz, but received below message from PM. “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Some...
I'm trying to port out of Public Mobile into Fizz.I did not receive the authorization text to agree to transfer my number, and therefore timed out the transfer request and was not successful. I tried this twice.However, the cellular data looks like ...
Current Status:Confirmation: I have already replied "YES" to the transfer authorization text and received a confirmation email from Fizz stating the transfer is successful.The Problem (Mixed Service): Both my Fizz SIM and Public Mobile SIM can make o...
I purchased one add-on service for 5G however, Your public mobile website have made duplicate payment for two separate add-on service for 5G. $20 + duplicate payment error $20 = total $40 charged to my credit card. I tried to reach out via ‘start a c...
I am posting again in desperation that some agent may take pity and respond to my private messaging. I initiated a new PM account yesterday and it ported out fine from FIZZ to PM but it doesn't work. Benn waiting for an agent response since my privat...
I paid $15 - 3x and cannot call from the USA and when I log into my account and try aagain to select the US Raoming for $15 the box to select how many is not there only Talk and Text unlimited is there. This is the 4th or 5th time this has happened e...
Hi. I switched to public mobile from bell today. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I tried to click 'transfer phone number' in the app with the s...
Transfer and activation with eSim were completed 10 hours ago, I've rebooted several times and checked all the relevant settings and can't get to resolve this. To add insult to injury I am unable to open a ticket because to confirm my activation they...
During the transfer/porting process was asked for Account Number, however Chatr doesn't provide a number readily. However, I found a way and got an 18 digit account number from Chatr, which wasn't accepted in the web form of Public Mobile, so I had t...
When I try to download eSIM from my email, it says "unable to activate eSIM."When I try to log in to the app, it says "something went wrong."I can't download or activate eSIM anywhere.
I've confirmed the number porting and it has been way over 5 hours. still no income call or textFizz to PM, done everything right, got confirmation from fizz, way over 5h and have tried deleting fizz esim and rebooting, nothing changed. Still no inco...
My Husband ported from Chatr to Public no problem. When I ported into Public from chatr I did exactly the same steps. I said yes to the Chatr TXT message to confirm approving porting out of Chatr. Thats when things got weird.My temporary Public ce...
HiI just signed up for the 50% off promo on the website and paid. After it directed me to the app for the esim and porting my number.Seems like it all went well except I have no service? In the app it says "Your services are on hold due to the expira...
Hello i just subscribed from fido yesterday but i am not receiving any message or call. Who do I reach out? Someone please help.
@CS_Agent I have successfully checked out and my credit card charged for the 40gb plan with 50% off. But in the app it says that the subscription is expired and services on hold. I see my account has $20 voucher added to it instead. Please help. Than...
Where does my friend input my referral code so I can get the benefits?
I transferred my number from Fizz and got esim for public mobile. But when I scan the QR of esim, it showed the QR was expired.
i already paid the FLASH SALE monthly fee ,and order sim card online. can i still active after the sale period??
Need help!!!!I started activation process for my mom but her phone keeps showing problem I tried using my phone but I ended finished the process using my mom. So the eSIM of her number added to my phone but I deleted the eSIM already is there a way I...
Hello,I am a new subscriber - I just subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan. There is no 50% discount applied. Please help.
I have a older SIM card from probably 2 years ago that I never activated. Can I use that sim card now with these current phone plans?
My phone number in Profile settings is the ported number but texts and calls are not working. Who do I contact, how do i open a ticket?
ive waited for hours and reset passwords but im still locked out! how do i regain access to my account?
