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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data add on.

I'm on a limited pension and have a bare minimum phone plan for $15.00 which will soon change to $18.00. Sometimes I ran out of data and then got a $5.00 add on to get me through to the next phone/billing cycle. Now they want $20.00 minimum which wil...

Resolved! CANCEL PHONE SERVICE

DONT HAVE THE MONEY TO MAKE PAYMENTS ...AM I ABLE TO PUT THE PHONE ON HOLD FOR 6 MNTHSTHANK YOU

My usage

How can I see my usage?

Overseas calls

I cant make any overseas calls. Is there hidden steps that I overlooked or does my account permit it ?

can i keep existing number

hi, so i lost my phone and have a new one. what i need to do to port the number to my new cell.i dont have physical card i did esim

e-SIM to Physical SIM Transfer

Hello,I would like to transfer e-SIM to Physical SIM. Pl. help me. Thanks edited by computergeek541: changed category labels as this discussion isn't related to Community

Resolved! Upgrades to Network

Hello, I got a text from Public Mobile on April 11 saying that they are making upgrades to the network, which may impact the voice connectivity. They said this will start on April 15. Since then, whenever I make/receive calls, nobody can hear me, or ...

Resolved! 5G plan on a 4G phone, back to a 4G plan. Result = phone not working

Hi,I have muddled my cell phone. It was working fine until I upgraded to a 5G plan. I have changed the subscription to a 4G plan but the phone is still not working well.1. With an incoming call there is no ringtone and the call goes to mailbox.2. I c...

I need ESim Qr Code for new device installation

I need ESim Qr Code for new device installation or the activation code.I purchased a new phone, I purchased a new esim on the app but it wants me to install on the old phone. I can't move forward on the new phone setup without a sim. Thanks Please se...

A NEW PLAN OFFERED BY SMS

a SMS offer of a 4G 20GB plan for $27/month starting from next renewal date by replying YES. Is this genuine?

Lost phone

Hi there, my husband lost his phone. He's going to have to order a new SIM I guess. The problem is, when I log into his public account, it says that it is going to send a code to his phone, which then is inputted into the computer. The problem is, yo...

Esim issue

I have purchased a new esim on the Public Mobile app to replace a European esim i used while traveling. I have not received a summary email with a qr code to activate the new esim. Where can I find the qr code.

Special offer not added

I got a text with a special offer for a new plan. I replied yes to activate and received a message back confirming activation. It said it would be applied on the next renewal date but that has since come and nothing has changed, I'm still under my ol...

Overpaid

Overpaid trying to leave Public mobile need refund

Resolved! Long distance add-ons not working can't make calls

I've already submitted two tickets to customer support agents with no updates and I'm so frustrated.I kept getting messages that I ran out of long distance minutes when I clearly had 0/300 international minutes unused. Nevertheless, I went and bought...

Resolved! Help transferring phone number from Fongo

Hello, does anyone have experience transferring their phone number from Fongo? My request was rejected due to failure to mention the provider name (i.e. Fongo). I submitted a ticket to resubmit but haven't gotten any response. It's been 4 days since ...

forgotten email

unable to login with email as it is saying its not registered. phone number is also not working can someone tell me how to fix this

US Roaming not available

I pay for the $40 plan with 60GB of data for use within Canada, US, and Mexico (unlimited minutes and messaging within the three countries as well). I live in Victoria BC and travel to Port Renfrew often and loose Canadian service frequently along th...

Payment voucher

I used a payment voucher for the first time, I usually always do top ups with my bank. It processed the payment and didn't activate my plan even though it shows in my payment history that it did. How do I get my phone working again? I've tried many ...

Flip phone

Is anyone currently using a basic flip phone with maps on Public? I tried seeing public’s white list but they need the IEMI number which you can only get once you buy the phone

Resolved! Admin reset pin

I need to reset my pin pls help.

Re: Supervisors

Hi,I have a similar issue. Waiting to port out of PM. CS Agents keep asking to authenticate and I've provided all info.How can I contact a supervisor?Thanks in advance

Locked out

My bank account was locked due to a fraud investigation and then I missed the payment for my phone services. I cant login to my account to pay it, since I don't have a working number for the verification code and no email attached. I also cannot find...

Why is Public Mobile the worst at customer service

Even that is useless it’s an hour before I already response to each question if you’re lucky an hour, what is the point of the live agent if you only get a message every hour?

Changing physical address

I'm trying to update my physical address the one in my account profile is not the right one anymore same city and province just different street address the system just keeps saying it is invalid it is not !!! Help please

Re: Is there an outage?!?

My phone is also down. Unable to make or receive calls or texts. I'm in Vancouver BC.

Phone

does public mobile network supports Xiaomi phone 13T Pro?

Calling UK from Mexico

I have a Can/US/Mex plan with 1000 international minutes. Can I call the UK while I am in the US and Mexico?

Purchased Data has not been activated

I must assume that you do not know (or cannot access) my previous posts. Know that I have difficulty communicating as I do not have cell coverage at home, therefore I need to travel to a place where I have cell service as well as wi-fi. I could commu...

Need to cancel the eSIM and request a physical SIM

Hi. I need to cancel the eSIM that I requested for a physical sim because I will not be able to download the app for a period of time. Unless there is a different way of getting the eSIM activated, I’ll need a physical sim or cancel my subscription.

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