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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

Data but not able to talk in USA

We are both on the 50 GB Canada/US plan and confirmed that our phones are active. My wife has been able to use data in US but not talk for a week now. All outgoing phone calls disconnect to the person receiving the call. All incoming calls to her pho...

Glaunder by Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 0 Bravos

account number

hello,i forgot my email and account number to access my account.i need my account numberwhen i click forgot my email- it goes to a section to enter the phone number- when we enter the phone number- it says link sent to the email- we are looking to fi...

Ak123456 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

US Plan unlimited use ?

Can I be in the US for the who month? Is this plan good for snowbirds? I know Freedoms plan u have 14 days a month max. I live on the border and have a place in the US and I’m back and forth all the time. I’ve heard people getting their plans cancell...

scoToso by Great Neighbour / Super Voisin
  • 380 Views
  • 6 replies
  • 0 Bravos

problem with changing

I can log into my account but can not change payment card nor change address, why? 

casimoto by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

New rewards plan

Public mobile moving me from old plan to new plan. How much reward point I will get new plan. I am getting 8 CAD credit every month now as shown en in screenshot. My worry is I am going to loose lot of credit. This is how public mobile trat 5 year lo...

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DevD by Good Citizen / Bon Citoyen
  • 482 Views
  • 13 replies
  • 0 Bravos

US data no longer working

I’m on the following plan75 GB within Canada and the US Data at 5G Speed'and I arrived in the us and data was working for the first few hours and now it’s no longer working. I’ve only used 7.5 gb out of 75 gen available. I’ve tried restarting my phon...

Daxinman by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

problems with number port

Hi All.I tried to port my number over from rogers.  Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers..  now I can't log into  public mobile  since I can't get txt 6 digit  numbers ...

kathyconfused by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

I attempted to purchase another 15 days of calling, text and data for $30.00.The response is "cannot process at this time".I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.Please review an...

LHM11 by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 0 Bravos

Re: Activation issue

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

yaalav by Great Neighbour / Super Voisin
  • 591 Views
  • 6 replies
  • 0 Bravos

Paying outstanding bills & restoring service

I want to  pay an outstanding bill but cannot do so because the phone is not in service. So requesting a code will be of no use. Is there any other way to get this bill paid? Help!

Noreen_P by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting number

Hey all, so recently had a dual sim set up with a Fido physical sim with my number and a pm random number to test out via esim. I am very happy with reception so I transferred number in app. I got the text and confirmed transfer but on the last page ...

Enfe by Great Neighbour / Super Voisin
  • 374 Views
  • 5 replies
  • 0 Bravos

Resolved! 5GB of Data Expires in 150 Days

I've counted the days and notice that the Bonus data given to me will expire around the start of August.What I'd like to know is if the 5GB Data Bonus is per month or a total to be used over 150 days?Also, what's going to happen to the existing bonus...

cory_c by Great Citizen / Super Citoyen
  • 276 Views
  • 3 replies
  • 0 Bravos

Resolved! need support

no service. Unable to login to put in details.

Hate1 by Good Citizen / Bon Citoyen
  • 214 Views
  • 5 replies
  • 0 Bravos

Resolved! One Plus 12R

Does One Plus 12r work with Public Mobile?  anyone know?

tl2000 by Great Neighbour / Super Voisin
  • 323 Views
  • 4 replies
  • 0 Bravos

Resolved! Activate sim card

After going through setup saying activation something went wrong get help 

Fern_42 by Good Citizen / Bon Citoyen
  • 135 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit refund

Hello. My mother had an account with Public Mobile and just recently switched providers, she had 20 dollars credit on her account and is wondering if there's a way to get a refund for it. She can no longer access her account to find out. Thanks in ad...

Josh26 by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone records

A person, that I don't have their number, has been receiving calls from an unknown caller. Their phone records, as found by a police officer (their family member), show my phone number as the caller but my phone history doesn't show any history of me...

Ilean_R by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 1 Bravos

Account was deactivated

Hi, I had 2 numbers on my account and the second number seems to be deactivate. Why is this ? how do I fix this and reactivate the number?

omarlittle by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 1 Bravos

Resolved! New account nowhere to put address?

On the app, there is nowhere to enter my address only postal code. When trying to purchase a plan, at the credit card stage we get an error. It asks for postal code and credit card number only. I think the error is because it does not see an address ...

chappyshiba by Good Citizen / Bon Citoyen
  • 765 Views
  • 29 replies
  • 0 Bravos

Resolved! 5G data drops to H+ when making phone call

anyone expericing this issue? Is this normal?when making outgoing phone calls , data icon changes from 5G to H+, speed drops to 8Mbps. data speed usually around 95Mbps on my 5G phone.also my phone has dual physical SIM, when making phone calls with P...

Seikooc123 by Good Citizen / Bon Citoyen
  • 1025 Views
  • 18 replies
  • 0 Bravos

Resolved! Changing Phone to 4G or 5G

Hi,I am on the 3G plan using a 3G phone and I will soon be buying a 4G or 5G phone.  What do I need to do or have to use the 4G or 5G phone with Public Mobile?1. Will my current 3G Public Mobile Sim work in the 4G or 5G phone or do I need a new Publi...

Kev12 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone dosn't work

I just joined public. Telus ported my number to Public but my phone and number are not active. Esim was sent when signing up for the PM plan. Any help will be appreciated.Thanks

karton-54 by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos

can’t call and get calls from others

hey, cs_agent can’t help me for two days already, i bought a sim card three days ago, subscription, i have mobile data, but can’t  call anywhere, no rings even, and once who calls me - redirect to voicemail. suport is awful, they said there’s everyth...

Olha11 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

My service is suspended

I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do

Daybi by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

Resolved! Hot spot

my mobile hot spot on my iphone 8 says to contact public mobile ? I have rebooted my phone, any solution?

1413 by Great Neighbour / Super Voisin
  • 271 Views
  • 6 replies
  • 0 Bravos
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