Community

Phone number transfer message not coming

Hi, my account is on hold and i want to change my cell service from public mobile to a different service. I did the phone number transfer but the message is not coming. I have waited a round 3-4 hours. What do i do?

lost phone. no access to connected email

lost phone. no access to connected email. lost password. need to access phone to swap to new phone

This service

I got a plan with public mobile but let me tell you is a nightmare!  

Stuck on permanent MMS loop with TCL Flip

Hey everyone,I am at a dead end trying to get Public Mobile MMS working on my new TCL Flip (4058E) and am hoping someone here has a fix. Ultimately, I just want a phone that can only receive calls and texts/images, but it needs to be able to receive ...

How do I purchase UK minutes?

Travelling to us

im travelling to the us in june and i have canada/us and mexico package  can i call and text back here to canada  without other charge or roaming fees?

6 digit code

Hello, I need the six digit code to be sent to my email, because my phone and texting is not connected and working

URGENT i didnt get the esim activation qr code

I got a new phone and am trying to put my esim on it. I am in need of urgent help getting the qr code for my esim!

Login issues with no cellular service

I randomly lost service last night, and I currently have no bars (doesn’t even read SOS). I am trying to login to my account to figure out what is going on but the verification code can only be sent to my phone number…which isn’t working. How can I g...

Network connection

My phone suddenly lost connection to the network and despite rebooting, is not connecting back. How do I restore connection?

New phone Esim not working

Good morning, I recently got a new iphone and when I try to add esim to my new phone I get a "somthing wnt wrong please try again". 

3g charge of 5 dollars

Why am I told that I would have to pay an extra 5 dollars for 3g when your offer to for me was packaged to include 3g data when over 100mb.

Sim card

Hello I need a new SIM card because mine doesn’t seem to work. I’ve tried turning off my phone and resetting my network settings but it still doesn’t work and my phone shows “Sim failure” two seconds after I reset everything.

Postpaid koodo better?

Hey folks. As most of you now the koodo offers have started. We are currently prepaid but these post paid open the door to overages. What are the community thoughts 

Payment

Dear Sir/Madam.I wonder why you charge me 11.50cad on my Master Card on the May 18th?Please verify since I pay 30.70 monthly on  my Visa.ThanksUy

offer not apply

I received an offer from PM on April 15th regarding for a 3GB plan for 19/month. The offer would be expired on April 23rd. So I replied YES on April 16th to replace my old plan for 1GB. My subscription cycle is from 10th every month. But I still did ...

Payment

How can I update my payment card information 

Esim qr code never arrived

I purchased esim to setup a new device, i haven't received email with qr code. I did it twice no luck. Any help?@Agent 

Samsung A06?

Is the Samsung Galaxy A06 compatible?

Account log in issues

I have an avtive Public mobile number. When I sign into my account it says that I have not completed my activation and wants me to pick a plan. I am looking to get my account number and pin. I was working on transferring my phone out. Can help would ...

no service for 10 days

Can i switch to better service without my active service ? i will not be able to receive sms or activation text.  i gave up on public mobile, i need just to move my phone number toreliable service.

Does Public has anything that I can add on for Euro trip?

Canada/Us/Mexico plan, data in US

Traveled to us, I have Canada/Us/Mexico plan, I was able to used my phone as usual but the data doesn't work. Anyone know why?

I want to pay my account

Prepaid card

Iam unable to add my prepaid card

Koodo offer

I received an offer to switch to Koodo’s 25 GB for $5/month. When I went to claim offer, this plan is not listed there. How can I claim this offer?