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Forum Posts

Had this issue, and it's just so frustrating

I had to port over a num and when after all that, service was not working, after a bit of troubleshooting, was told to try on a different handset, which I did, and now, both Cells, Both with PM, have stopped working The handset I was told to try the ...

makkahn28 by Mayor / Maire
  • 124 Views
  • 17 replies
  • 0 Bravos

Resolved! Please Help Logging In

Hi, I have been trying to submit a ticket to public mobile and when it asks me that last step to verify my account before finally submitting the write up of my issue it does not accept any of the options. I can log in to my public mobile my account j...

Hankdavid by Great Neighbour / Super Voisin
  • 102 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment not received

Anyone receive an email stating payment didn’t get through but my credit card transaction shows it has

Imansulaim by Good Citizen / Bon Citoyen
  • 68 Views
  • 3 replies
  • 0 Bravos

Help setting up online account

Is there a way to register an online account, without having to verify the phone number? I know this sounds odd, but I just activated a new phone for my 74 year old father in-law under my name today. He is very bad with phones so this is an emergency...

summitsrule by Great Neighbour / Super Voisin
  • 82 Views
  • 6 replies
  • 0 Bravos

Nervous to switch to PM

So just wanted to say I was literally just looking at the step 3 in porting my number an putting in all the required information when suddenly nervousness hit hard an I just stood there What if it doesn't work, what will I do if something goes wrong ...

Resolved! Lunar New year bonus

Does the lunar new year bonus apply to current customers?

shimdog by Good Citizen / Bon Citoyen
  • 204 Views
  • 4 replies
  • 0 Bravos

all data used within 1 week from renewal?

Hello, I renewed my plan a week ago, and had been very careful with data usage (often turn on airplane mode to not use cloud services). However this morning I received a message that I used all my data (12GB)!!!! this is shocking and disappointing. I...

danadamian by Great Neighbour / Super Voisin
  • 110 Views
  • 6 replies
  • 1 Bravos

Resolved! Account is made but phone number still needs to be transferred

I activated through Public Mobile with a sim card and requested the transfer of my phone number. The SMS request to transfer came through, I said "Yes". I changed the sim card to Public Mobile before the phone number got transferred. Now I have the P...

Cheryl1952 by Great Neighbour / Super Voisin
  • 127 Views
  • 5 replies
  • 0 Bravos

Resolved! trouble with new account

i just set up a new account and moved my number over but the meid number was wrong. I did receive a text stating that someone from your team would call but they did not??

commander33 by Great Neighbour / Super Voisin
  • 105 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to send or receive calls.

I am unable to send and receive calls. Incoming calls go straight to voicemail. Outgoing calls get a message "Call *611 for assistance". Dialling *611 just puts me through to my alternate number (successfully). Recently switched sim cards as the prev...

umoya66 by Great Neighbour / Super Voisin
  • 133 Views
  • 6 replies
  • 0 Bravos

Resolved! Need to Add Device to Blacklist

Hi,My son lost his phone and we aren't able to locate it. I have the IMEI number and would like to get it added to the blacklist. How can this be done. I swapped out SIM cards so don't want to suspend service. Thanks

Bead54 by Great Neighbour / Super Voisin
  • 126 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out of account

I am trying to update payment info in our accounts, as we received a new credit card.My son's account is locked and when tried the forgot password option it says"Sorry, you've been locked out. Please contact Public Mobile for help." Thanks,

Aitken by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 0 Bravos

Resolved! Not Receiving Public Mobile e-Mails

Does anyone know why I am not receiving e-mails from Public Mobile? My wife and I both have separate accounts and my wife receives occasional emails from Public Mobile, but I do not receive any. I have checked my Junk folder and they are not going th...

CarmenB by Great Neighbour / Super Voisin
  • 88 Views
  • 5 replies
  • 0 Bravos

New phone not recognizing SIM card.

Because of the Blackberry cancellation on Jan. 4th., I bought a new phone on line last fall and now the new phone will not recognize the SIM card. It recognized a T-Mobile and Rogers SIM, My sim works in my brother's phone which is Public Mobile. The...

Letterman by Good Citizen / Bon Citoyen
  • 126 Views
  • 12 replies
  • 0 Bravos

Bring back rate cards!

Please bring back rate cards that show all the rates on one page! So helpful when choosing a plan.Does anyone know who I need to talk to about getting rate cards again?

coolcatz by Good Citizen / Bon Citoyen
  • 204 Views
  • 16 replies
  • 0 Bravos

Resolved! Public mobile free gift Dec. 20, 2021

on Dec. 202021 I had a free gift offer of 2GB of data and 500 International free minutes. I replied Yes to it but reviewing my account it does not show that I received this offer and discussing this with my son it shows this on his account that he ha...

cbuikema by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 0 Bravos

Resolved! First statement

How do I find my very first statement? There seems to he some discrepancy between my loyalty discount and what I assume the amount of time I’ve been with public mobile

Moemoemoe by Great Neighbour / Super Voisin
  • 113 Views
  • 4 replies
  • 0 Bravos

Referral

Hi I'm going to go with public mobile how ever I don't know anyone who has public so if anyone wants to send me your referral code and I'll use it so we both get a disscount

Sassybare82 by Great Neighbour / Super Voisin
  • 169 Views
  • 8 replies
  • 0 Bravos