Community

Port issue

I have a line ported out to freedom mobile this morning. Got the message from public and answered “Yes”. It’s been more than 8 hrs but the port hasn’t been done yet. Please check if the number has port protection needs to be unlocked. Thanks! 

4G to 5G switch

Hey everyone,I recently switched from a 4G to a 5G plan both with Public. I never had any issues on 4G but  switched for a better priced plan. I notice since the switch to 5G my service lags and sometimes doesn’t connect. Is anyone else having this i...

I lost data on my phone

I lost data on my phone. The account is all in order.  I have 60g. Have only use 3gb.

Having trouble

New subscriber, having issues no connection to network it been 7 hrs. Purchase ESIM and followed instructions to activate. Still nothing. Not sure what to do. Any ideas...

unable to change credit card

I'm trying to change the credit that is used for the my monthly payments however it keeps giving me this message both on the mobile app and the website. "notAbleToProcessRequest"I know for a fact I put the credit information correct and I use that cr...

sim card

i haven't receive my sim card thru mail it's been 7 days already. 

Subscription Did Not Change Upon Renewal

Just after my last payment was billed I noticed that Public Mobile was offering a cheaper phone plan subsciption therefor I signed up for that one - while clicking "change upon renewal" so that I was not billed twice. Yesterday my plan renewed but th...

Can't get past step 6 for activation in mobile app

Re: Upgrade to iPhone 17 that doesn’t have physical SIM

Hi @hTideGnow I'm in this same situation - except for I lost my old phone - and to login to PM app, you need to verify it with your phone number - but I no longer have a phone that can receive SMS. Any suggestions?

Close account

A payment was applied to my account without my authorization. I would like that reversed and account closed effective immediately 

Need help getting my invoices for all of 2025

Need help getting my invoices for all of 2025  It doesn’t let me go back to January. 

activating new account

I thought everything had gone through to activate my new account but then I got a message that my esim wasn't connecting.  I have tried multiple times to log in and deal with this but it keeps saying I need to type the 6 digit code in, I agree and th...

Wi-Fi Calling

Does PM offer Wi-Fi calling? If yes, how to activate it? Please provide the steps to follow.Thank you.

cannot activate esim

HiI just subscribed the mobile plan and scanning qr code cannot activate the esim. I need to transfer number in my current esim to public mobile one. how to do that?

Downloading usage data

Hello, I'm trying to download all my usage data for the last 90 days  and the download button isnt working at all and today is the last day for me to download my Dec 15 usage data. Any way for you to forward me/email my data since the download button...

Identical usage history

My wife and I both have a $20/month plan with Public Mobile, and we each have separate accounts with different email addresses. However, I noticed that my usage history is exactly the same as hers for the past several months.Please advise how to deal...

Where can I see the numbers I referred?

Help please

payment

hello community,i would like to use my reward to make payment , can you please advise how to?thanks

Inquiry regarding 50% off reactivation offer confirmation

Hi Public Mobile Support,I recently received a promotional SMS offering 50% off my plan for one month if I reactivated my account by March 16, 2026.I have already reactivated my account, and I would like to confirm that this offer has been successful...

PM App & Web Site Have Been “Frozen” For 12 DAYS!!

As the title says, the information on both the PM app & web site has been frozen for the last 12 days!!I have no idea how much data I've used, which plan I am on, renewal date etc....the app is v. 3.0.7, the most recent version. The web site tells me...

i forgot my email address that linked to my account. what i can do

please help

Lost my credit card and won't be home until after payment date any answers

HELP

3 months they have been taken payments, 3 months i have had no service. i have a disabled child and i need my phone to work 3 months ago. Again today took money out of my bank account and still says account temporarily suspended and money to resume s...

Access IMEI history

I am trying to make a broken phone insurance claim through my credit card and need proof that my phone was used with my public mobile account. Is there any way that I can get a document showing the IMEI of the device that was used with my account?

How to cancel my account

Why is it so hard to cancel my account?I can’t sign in using my number as I don’t live In Canada anymore so there’s no way to access my account other than via email sign in on “Community” only.pls help!