Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting issue and no cellular data after 48 hours

I attempted a manual port from koodo to PM, but it failed. Koodo said they already released my number. I opened a support ticket on Saturday, and it has not been addressed yet. I am unsure how to reach a Public Mobile agent for assistance. I am hopin...

Recently ported my sim to Public Mobile- ISSUES WITH RECEIVING TEXT CODES

I need help with receiving one time codes to my messages. I am not receiving any messages since i ported. I don’t see any customer service reaching out to me with an answer, not sure what is live chat supposed to be meant for when there is no one ava...

No Incoming calls and text messages

Hello I transferred my number from PC mobile to Public Mobile. The number got transferred, but only outgoing calls work & data sometimes. I am not able to receive calls or send and receive text messages. What can I do?

New PM customer, can call, text, but no data

Hi, I just joined PM on Saturday 24Jan2026 with 60G plan, I can call and text since Sunday, but no data at all. I transferred from Fido. Can anyone advise how to fix the issue?Thanks

Number Transfering Issue

I initiated transfer from fizz yesterday. I confirmed transfer with fizz. but i received "We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original ...

Waiting for 24 hours to port

Tried reporting manually, but the process failed. Raised a ticket on 25th June at 10:20 AM and it’s yet to be actioned. not sure how to reach the public mobile agents to help me. I hope they’re reading this message so that they can help me port into ...

Activation delay leads to limbo and another monthly charge with Koodo

I activated a new Public Mobile account yesterday morning and paid with my credit card. Then I waited nearly 24 hours, submitting several support tickets, to transfer my prepaid Koodo phone number to my phone. Finally, this morning I had a message fr...

Can't get my phone line to work

Internet worls. Cellphone line does not work. I am still using my old cell line esim. I can't get no answer or talk to anyone

why did I get charged for eSim activation fee?

Good morning, I got charged for $5.65 for eSim activation fee while I tried to activate my phone plan with Public Mobile last night? I spoke with a customer agent earlier this morning, he confirmed this is free of charge, and he suggested me to take ...

Subscribe

Isn't it time for us all to leave this stupid organization Public Mobile? Because I can't change my plan

Subscription raise in 4 years

Hi,I don't think my first post was published a couple of days ago, so I'm trying again!About three or four years ago, when I first chose my phone plan, I was paying $9.00/month. It was the cheapest subscription, and it was perfect for me, as I only n...

Number transfer and activation problem

I transferred my number to Public yesterday and confirmed the number transfer. My previous provider also confirmed it.Now my Public SIM can only make outgoing calls and use data. I cannot receive calls or send/receive texts at all, and I never receiv...

When can i get a response from customer care

What is the timeline to get an answer from customer care on the ticket

No Response to Support Ticket Submitted Two Days Ago

I submitted a ticket two days ago to request a follow-up, but I haven’t been contacted by any staff yet. What can i do?

Resolved! $5 rebate for 3 months

Got a text couple weeks ago offering $5 per month rebate for 3 months. App said it was activated but today charged full regular amount. WTH?

my service is not working even though I paid

I recently attempted to transfer my number to Public Mobile, and the eSim activation was successful. However, due to a misunderstanding, I added my daughter's number to the account, which has caused both of our numbers to be unusable. Continuing the ...

Payment

Hi!I find that public momile charded me 2 times for junuary???

cs_agent no response

sent 3 messages to cs_agent over last 2 days, but untill now there's no resply yet. I heard someone said usually they reply quickly within one hour or 2-4 hours, but why I still can't hear anything from them yet?

No service unregistered Sim

Help

Missed confirmation

I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM doesn't work or my new sim.How do I get PM to initiate the transfer again? A...

FIZZ PORT ISSUE

I tried porting from fizz I answered their text message to authorize the number transfer I even called them to confirm.They said it’s blocked from PM side I only have data working but no text or phone calls. Issue started yesterday 10pm est

Phone number transfer issue

I mistakenly provided an incorrect IMEI number during transfer process. So the transfer process has been in progress for over 5 hours and old provider confirmed that the wrong IMEI was given. Need help with resolving this issue. I can provide the cor...

E-sim not activating

My e-sim won't activate and I've now been without a phone for 5 days. Does anyone know how long it takes to resolve? I've reached out to a customer support agent twice but no response.

Physical to eSIM new signup

I got an sim shipped to me. Is there a way to switch this to eSIM before they send it out? thanks

Newly joined

Hi,I just switched onto public mobile. I can make outgoing calls and use data however, I'm am unable to receive incoming calls or send/ receive text messages.

Phone number

Hi. I currently have a US phone number. Would I be able to port that over? If not would I be able to pic the seven digits after the area code? Or are they country specific too?

My Account is Suspended and Can Not Automatically Reactivate [Urgent]

Hello, There is no option for me to pay for the services in my account. I need urgent help to reactivate the services. Thanks!

Resolved: No Service After Port / eSIM Already Installed as “Business” (iPhone 17 Pro)

Posting my experience in case it helps others.I signed up for the current Public Mobile promo via the app, paid, and got the eSIM popup.I installed the eSIM from the app, but on my iPhone it was silently added as a new line labelled “Business” (I did...

Suspended account

Autopay worked and added funds to "Available Funds" a few hours ago.Amount due is zero.Available funds shows my monthly amount.But funds not applied to subscription..... No service?

Resolved! eSIM

Hi, I just signed up for a plan yesterday afternoon and am still waiting for my payment to go through. I can’t make any calls or texts.Do I need to purchase an eSIM card or is that automatically done for me? Could that be what is holding up the proce...

Community

Forum Posts