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where to report error ticket

Wifi Calling

Been a customer for many years and service is flawless everywhere but at home ? Wondered if there are any plans to offer Wifi calling ? Thanks

App is down

Does anybody experience the same thing, but my app is down, keeps showing "something went wrong. Please try again."

Can't receive calls

I've ported 24 hrs ago and eventhough all of the information is correct (based off other posts) I still cannot receive calls or texts.  Please help

Number transfer

I set up an account (not this one but the same name) and tried to transfer a number but it did not work and I was assigned a new number. I don't have access to that number and now when I try to log in, it asks me for verification codes sent to both m...

Account suspended, but subscription still active

I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.

Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Help! I've been with PM for years with the same number and suddenly, I am not receiving verification codes from TD Bank. I looked at some posts with similar issues, but it seemed they were all new customers who were having trouble getting any message...

Why doesn’t the usa package work?

Why doesn’t my usa package work in the USA??

Redirect incoming texts to Email?

I there I searched the forums and there does not seem to be anything recent on this.Is it possible to redirect incoming text messages to my email address?  Or at least copy them to email.I am going through my settings in the portal and do not see any...

Sim cards

I recently purchased a new android phone but the Public Mobile sim card that currently have doesn't work in my new phone. Do I have to purchase a new SIM card to work in my new phone? I don't want to change my account or make a new account. How can w...

On 5G plan but no 5G service ever

Hi, I have upgraded my plan to 5G a month ago and I have yet to receive any 5G service. My phone is fully compatible with 5G and have been using it with previous telcos previously. My phone settings are all fully enabled for 5G as well. Please kindly...

need to confirm identity by sending a message, but I can't receive messages

I'm stuck in a loop where I need to confirm my identity to activate esim, but I need to activate it to receive messages

Sim stopped working out of the blue

I recently switched my phone provider from a different provider with an Account that was owned by my work to a private account on public mobile. I was previously with public before using the company plan.today my SIM card stopped working and I’m not ...

Data usage error

New activation was made on September 3rd for a 1gb data plan and right after,  activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up.  I shouldn't have any data used, not so much seconds after activation of plan

Reactivate account and get same number

Hello, I recently discovered my phone service was terminated and am desperate to get my number back, any assistance is greatly appreciated!! It is connected to my MFA/2FA for banking and many online accounts, hoping to get in contact with anyone at P...

Code

Hi they always ask me to put a code to my phone number 705-xxx-xxxxthen asking me for a second code but the phone number is my granddaughter number she lives in Labrador city NFbecause it’s her phone number I can’t go into my account  please help me ...

RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.MJerryEdit by Dunkman: removed personal information

E-Sim Problem, They Took My Money, but phone doesn't work

I opened another account for my daughter's phone.  I selected E-SIM and now the app is stuck in this mode wanting us to use the E-Sim, but it doesn't work.  I purchased a physical SIM card and put it in, but now I can't do anything.  I can't de-selec...

Reception (bars)

I live in a rural area, I don’t expect service to be great, the best I get at my residence is one bar. Needless to say this is frustrating and somehow affects internet use on my phone. I have an iphone8. People with other providers don’t seem to have...

All 1-800, 1-866 ect….

Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!!  Any solutions??  edited by computergeek541: changed category labels as discussion is unr...

Incoming calls are not receiving. Outgoing is fine. Porting seems not completed.

Hi, my phone data, text and outgoing calls are working fine. Income call received in Fongo app from where I transferred my phone number. ChatGPT says “This is a classic case of a partially completed port — the voice routing for incoming calls hasn’t ...

Public Mobil self serve

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature 

Subscription expired

Hello,I signed up with public mobile in march 2025, it has automatically taken my payments and renewed monthly until August 30, 2025. It now says my subscription is expired and I must renew it. I have tried everything to renew and it says it is unabl...

Data not working?

I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.Any ideas why this is happening? Thanks!!!