Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My dashboard says I've exceeded my 20GB this period, and i've received text warnings for the same. But I didn't believe I had used that much, so I checked useage history from your site and it only indicates <5GB. Why the discrepancy? My concern is th...
Yesterday my data suddenly stopped despite having 15gigs left. I did a diagnostic with apple/have run through most of the usually recommended things to try (reset phone, network, apa settings, time, carrier updates, etc) It is not allowing me to send...
Hello,I recently got a Motorola E15 phone, installed my Public Mobile SIM card and was unable to make or receive calls. I get texts and the phone appears to work otherwise. We did all the common troubleshooting steps from this Community and elsewhe...
Hello, i will need to change my phone plan to be under my new jobs provider.I dont want to lose my points, i was hoping there was a way to either transfer my points over to someone else, or for them to take over my account with their phone number.Any...
Right now I have a physical sim card what is the price difference between an esim and an actual sim card
I am trying to change my plan back to one I had in the past for $20 a month. However, when I click "Change Subscription" only ones $30+ show up. Why can't I switch to this one? I know it's available for new users because I see it on other pages. What...
Why is it taking so long? I can't use my phone service at all. It is impossible to contact a human. If you're not going to have human support then you should at least respond when something is urgent.
Hello, I ported in a number from Rogers, all is working but Imessage and FaceTime still not woking,every thing else is working.
Hi all! Adding a consolidated report so PM can fix this for everyone.What users are seeingMultiple members (e.g., @Blessing05 , @Roxymike200 , @Paulmcc881 ) are getting the “OUR SERVICES ARE GETTING AN UPGRADE” banner with dates March 4–5 when trying...
While logging into my account today, July 28, 2025, here is the prompt that I see:Anyone with the same issue?
Hi, I attempted multiple times to transfer my number to another provider but I do not receive the confirmation text. Please assist!thank you
HELP! My kid, was promoted to add data via text from PM. She stupidly said yes, more than once on the same day (smh). Is there anyway I can turn off prompting, or disallow any extras to be added? I agree that her not asking is ultimately the probl...
Hi, I have a question regarding my account status.I suspended my service on May 3, 2025, but I understand that my subscription officially expired on May 29, 2025.I received a notice that my account will be permanently deleted if it stays on hold for ...
hi so my account says my subscription is on hold even though I have auto pay and the money came out last month however it’s telling me that if I don’t renew in the next 90 days, I will lose my phone number obviously I don’t want that to happen, but m...
I just ported over this afternoon from Rogers to Public. I received the text stating it worked and I switched my sim over. I still have no data, I can't receive pictures via text, and I cannot send texts to several of my contacts (but others work). ...
Hi, Yesterday I lost all connection for data (5G), talk and text. My account shows no irregularities. I have tried restarting m phone (Samsung A52) and resetting network settings. Nothing helped. My lockscreen does show that the network is connected ...
its been way less than 90 days, and when i login on computer click on account, it does not show options, it tells me to download app. after downloading app and login it wants me to make new account. i have an account already i want continue, but log...
Hello, it's my third day from activation of new number. Still can't call and receive them. Only texts and data.All the steps recommended by both didn't help.Tried to dial *#*#86583#*#* but nothing. First day, I submitted a ticket, no answer.Thanks in...
I ran out of data. I'd like to refresh my existing plan to start the billing cycle for today and get my data back. It lets you "Change Now" on other subscriptions to start the billing cycle today with a new plan. I just want to do that with the same ...
Can I purchase a Sim card for Ireland directly from Public Mobile?
It's been a full year that my card expired and I have to buy pre payed cards at the store to keep my service alive!!!There is no way to modify my card # and I can't get any help! Is there any real human working for Public mobile or is it only a comp...
I paid twice in July from 2 different banks but my balance is 0.00$ my phone is cut off because you never acknowledged the double payment in my account. Need to rectify this matter with an agent ASAP!!
After hearing good things about public mobile from my brother, I decided to give it a try. I set up a subscription yesterday and intimated a port of my existing number. Nothing works. Sent an email to support waiting 24 hours and not reply. How d...
Hi, did it work? Were you able to transfer your Montreal Fido number to Public Mobile? I am wondering the same thing and definitely don't want to sign-up/pay if I can't transfer my number.
Hi,My cell service has dropped down over the last few months. I have 2 phones in the house.1 iPhone 13 shows SOS 90% of the time at home. While the Google pixel 6 show 1-2 bars most of the time. I notice today in town I had no signal for about 10 ...
I recently purchased a esim for my dad's phoneWheN I received the qr code, it said it was impossible to add a line because the code was expired or already use. And when trying to open his public account, I just can't because the 2 step was enabled an...
Hi. This morning I try to move my phone carrier from Bell with transfer phone number. and I also got message from Bell and I reply Yes, But it didn't work.So I call to Bell and They said didn't get message so Please transfer request again. After call...
Hi,I am trying to port my # to Fizz. I have tried several times with the number and with the IMEI. Fizz also tried to do it for me. I keep getting an email that the transfer could not be completed. I did once receive the text from Public where I indi...
I bought a new to me google pixel phone, I’ve downloaded the app on it signed in to my account purchased a new ESIM got the notifications that it was installed. I can see it’s installed and I have it as the only active sim on this device. but it won’...
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