Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was referred by someone. I joined by that link. I was suppose to receive 10 dollar reward. The reward is not reflecting on my account. How can i redeem my reward?
HII've lost my phone and an trying to activate a new one but can't remember my Public Mobile password. I'm also locked out of my e-mail for inputting an old password and the verification to reset both passwords is just getting sent to the lost phone ...
Subscription wint active say get support
Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?
I have been a happy public mobile customer for years, but some of the other deals out make it hard to not want to save some money and switch.Is there any way to get a price match or plan match or is it just time to switch over?I don't seem to be able...
Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated.
Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...
Is there a way to add the referral code I received before activating my subscription?
How do I change my community ID?
I tried to do everything to unlock my account, but I can't please help
Since Sunday of last week my network coverage has been extremely spotty. Most of the day and night I am unable to make or receive calls and text messages. When I attempt to make a call or send a message I receive a notification that I am "not registe...
Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text.
I am having same problem. yesterday, I switch from Fido to PM. I received the SMS from Fido to port number and I have said YES. I just found out today that I am not been able to receive any call or text.
I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings...
I have Canadian Moto g LTE, not 4 or 5g. When I select Verizon in US it connects but I cannot call out or receive phone calls or text messages. It seems I call only call or text with T-Mobile and that has weakest signal were I am in US. Had anyone ...
I ran into trouble during porting my number to PM from Lucky mobile:During the process the PM app gave instructions “not to minimize or log out of the app”. Therefore the PM app installed the PM eSIM before I could confirm the transfer by responding ...
I have gone through the sign up, but the password would not work. The PW was changed and still did not work. Checked the IMEI number and found the phone is not compatible. At this point I would like to halt the process and make sure I"m not charge...
I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.
Just transferred today, I rebooted my phone several times. Speed is only a few mbps was getting very fast speed previously with videotron(I’m in Barrhaven). Does it take time to fully sync, what do I do if speed doesn’t increase, is there tech suppor...
Hi all,I am going to transfer my number from VirginPlus.The last day of the current bill will be 27 Oct, should I activate the PM SIM card today or tomorrow?Thanks!!
Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).Received an email that my Services are on Hold.I was already charged on my credit card for this coming month. If I click thr...
I’ve been told that once you subscribe you can’t downgrade your subscription only upgrade. Has anyone else run into this?Im on a 40$ 75GB Canada-US plan.I don’t use the 75GB and wanted to downgrade to the 50GB Canada-US-Mexico plan for 35$. Public is...
Hello. I have both my phone and my wife's phone on another provider. I want to move just my phone to PM. On the Transfer Number page where you have to approve the transfer, it has you agreeing to port the number AND cancel your account with the ol...
Hi there,I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to c...
Hello friends,My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account ...
Hello,My PORT is not working and I need to change the IMEI number. I spoke to Cityfone and they said we need to use my account number to make the PORT work.Can you assist please.
changed method of auto payment, now can't make calls or textsmy acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?
Right now I have a plan of 60G @$35 , I want to downsize to 6G @$23, it doesn't work why?
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