[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Vacation in Mexico
I don't want to upgrade my plan, I just want to purchase a two week add on for phone, text and data in mexicois that possible?
How to downgrade account?
I'm currently on a $50/150gb plan and would like to downgrade to 25gb. But to change my subscription it only shows me an option to upgrade to $55/200gb.
I think my May pyt at RBC will be returned....how do I make a pyt now using my Capial One Mastercard
answer question in Subject
Ip says im in a different province...
6 years ago I had sim swap done on me so josh jones could claim 46 mill in assets with the help of corrupt opp, i thought changing service providers would ...
refund
hello there,i was double charged on my account when switching plans. my plan wasn't working and the same day i switched to another plan and was charged twice.they were both $40/mo.can you please provide a refund for one of these.thank you very much,p...
Suspended service
When I sign into my Public Mobile account, it says "Your service are on hold because your plan has expired". I'd just signed up with Public Mobile since Jan 2026 with the 50% off for 24 months deal. When I picked "Subscribe Now With Current Plan",...
My new phone
Hi I’m super frustrated!!! I just bought a brand new Iphone 16 pro. I can not download an esim. I don’t have an activation email to get any QR code. It tells me to download the esim but the. Error pops up. I’ve tried chat with bot but that says I ...
Resolved! Purchased a sim card more than 10 business days ago - has not arrived
I purchased a sim card more than 10 business days ago and it has not arrived yet. My understanding is that I can now go to a store to pick up a replacement card free of charge - is this correct? If so do I have to provide proof of purchase in store o...
Change Subscription
Hello. I would like to change my subscription but cannot seem to find the lower-tier plans. Can you please resolve this system issue? Otherwise, I might have to close my account if the lower-tier plans are not available to subscribers anymore. Thank ...
Subscription and payment issue
Hi, last payment did not go through due to the expiry of my credit card. I updated my credit card on the portal but the balance due does not seem correct(it does not include the 50% discount). Please help, thanks.
Public won’t contact me
I just switched, i received a text from them last night saying there was an issue with my number transfer and I will be contacted shortly but I got nothing form them. I submitted a ticket today and it still radio silence I really would just like to s...
Loss of account info
I lost my data and when we tries to sign in we couldn’t so we paid to subscribe but I already have an account
Airlo worth it for esim or just public mobile addon?
Seems E-sims are becoming popular. My wife and I head down to Lake Placid in New York for 7 days. I dont really want to pay $30 for talk and data. As my wife will want that too. So thats $60 I look at Airlo and saw they had like 3GIG and 30 mins and ...
phone number registered
i have one more issue my phone number is shown to be registered with another account since i ported my number how can i make my number attach to the current account email id in eversafe? my phone number is still attach to older one.
Resolved! unable to renew subscription
heymy sub is due for renewal today, auto pay didnt ble to pull fund due to low amount, cant renew it manually now.unable to receive text and use data. Can anyone please address the issue, there is no option on the mobile app and website login to pull...
No service
Good morning, can you check on my account for me? I cannot make phone calls or receive calls. My data doesn't work My texting doesn't work. Can you try to reset my a phone, please?I try to turn on my phone and back on. But nothing's helpingI
Resolved! Email from Public Mobile
Hi!Yesterday, my account was temporarily locked due to suspicious activity, and I just want to confirm that the email I received about it (which included a change password link) was genuinely from Public Mobile. The email was from noreply@publicmobi...
Active Degradation in Manitoba
Active Degradation in Manitobahttps://www.telus.com/en/mb/outagesActive outageDegradation of wireless services for multiple communities in ManitobaStart Time: May 26, 7:10 AMImpacted services:Mobile - DataMobile - TextMobile - Voice911 MobileCauseUnd...
Why am I not receiving texts?
Why am I not receiving texts? I think mostly IMessages, and some group texts. My data is turned on.
Re: Reducing rings before voicemail answers?
Hi I only hear two rings before my calls go to voicemail. My callers hear more rings but I don't.Have these instructions changed?I get this attached message;
Not sure if my account is compromised or the server has completely blocked me after so many login at
I can't log into my PM account. For some reason every time I log in it says unauthorized. Or if I try to log in a different way it will go throughsome verification with me and log me in through ever safe and then it will say unauthorized. It gives me...
Cellular data
My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today. Turned off and on airplane mode as well as th...
Our iPhones have stopped receiving text messages
Hi community,My wife and I have iPhones. This morning both of our phones stopped receiving text message right around the same time. We can send messages to each other, but it seems like incoming third-party texts (2-step verifications) aren't coming ...
Re: Traveling to Europe
Hi there. I am currently in Europe and am using an eSim. Based on research that I had done, I thought I could continue to send and receive RCS texts from my regular (Public Mobile) phone number but this does not seem to work. Have you ever actually d...
Please help me to find my account number
It is not in the settings, not in the profile.Where is it?Maybe my account number is my e-mail? Maybe my phone? Maybe it is a secret?Thank you.
Resolved! LTE data not working in my iphone 6
Hi,LTE data not working in my iphone 6 , is there any reason, it was good until yesterday, I found this issues from this morning , later came but again gone.Please help
Number Port only partially complete
I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deac...
What are the service hours for support?
Does anyone know the service hours for support? I've sent several messages and have received no reply.
E-Sim with no use.
I purchased my e-sim on the 15th of may 6 days later I get a message saying I’ve used 100% of my data at first I didn’t pay it no mind but then realized that’s almost impossible. I only have 2 apps on this phone as it is my business phone so where co...
esim won’t transfer
I bought an eSIM using my old phone so that I can transfer it to my new phone but it’s not working every time I click transfer to a nearby phone on the new phone. It says I need to contact Public Mobile. I also didn’t get an email with a QR code when...
