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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25384 Views
  • 183 replies
  • 26 Bravos

Switching service provider

Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!

Pprmnt4 by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 1 Bravos

Porting failure

My porting failed, and I don’t know how to initiate a new transfer request. Help!

marissaberard by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Can someone please help…agents are useless

I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 340 Views
  • 5 replies
  • 2 Bravos

Service area

I was talking to  a friend who is with Telus who had gone into NW Ontario, southeast of Kenora. He could not get a signal even though the Telus service map showed that Telus reached customers in that area. Has any one else had connection issues in ar...

RussDirks by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Reinstate my phone

I have two accounts under two different credit cards. One card has expired. Trying to change the expired date. Won't let me. I pay 45.20 each phone automatic. Now it is saying my subscription is 72.00. Can't change the the expired date. the advice th...

Iwomen by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

can the sim card be sent to usa i have not received it yet

I ordered Public on March 3  but have not received my sim card  It needed to be sent to the usa   Ft Myers but did not get here   is that the reason I have not received it yet.I responded to an email twice with no response.   If the problem is that i...

isidenberg by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Resolved! Account placed on hold due to disparity in credit card details

Hi! I placed my account on auto-pay but unfortunately had issues with my credit card so had to get another. When the system tried renewing my payment and couldn't due to the change in my credit card details, my account was placed on hold and I have b...

Zaidat by Good Citizen / Bon Citoyen
  • 212 Views
  • 4 replies
  • 0 Bravos

Resolved! What is my phone number?

I happily changed my phone number to an easier-remembered one. But now in my account I see the new number while on my cellphone is the original number. I am now sadly asking WHAT IS MY PHONE NUMBER NOW?Nobody there or anywhere! Hahahahawho can help?

December9 by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 1 Bravos

Imsg not working

Hi everyone, I recently got an esim and plan with public mobile, and now my imsg isn’t working. It’s turned on in settings and I tried resetting my phone, but no luck. Anyone else experienced this before?

Katrinaf by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 0 Bravos

Resolved! New customer

Hello,I am a new customer transferred from Roger’s on March 16.I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send...

Yanchao by Great Neighbour / Super Voisin
  • 181 Views
  • 2 replies
  • 0 Bravos

Can't access my account

I can't access my account and I want to cancel before payment comes out. Help!

NIc2626 by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Resolved! International travel

I'm considering PM but cannot find any roaming packages such as are typical for me traveling outside Canada & USA like Caribbean islands, South America or Asia where I frequent... so if needed I can phone within that foreign country or phone back to ...

Hallelujah by Great Neighbour / Super Voisin
  • 433 Views
  • 6 replies
  • 1 Bravos

Resolved! Subscription

I accidently set up another subscription part ways how can I delete it please help me

kimmy45 by Good Citizen / Bon Citoyen
  • 270 Views
  • 7 replies
  • 1 Bravos

Please fix my internet

Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help

JaSoN36 by Great Neighbour / Super Voisin
  • 286 Views
  • 8 replies
  • 0 Bravos

Portal In

Hi,I just recently signed up with Public mobile. I had my previous account with Fido and wanted to keep my number. I already contacted Fido and they had allowed my number to be portaled to Public mobile. However I haven’t received a text for the conf...

Maricris_1 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

service

can not receive or send  pictures by text since I joined PM on Friday march 15 had no issue with other service provider koodo my android phone is 2021 WHY ?

Fern_42 by Good Citizen / Bon Citoyen
  • 172 Views
  • 4 replies
  • 0 Bravos

Have not received my sim card

Hi there,I bought a sim card and a new plan on March 4, 2024 and I havent received my sim card yet. It still says "processing" but it says it should have been delivered March 13th. Can someone provide me with an update?Thanks, 

AamnaC by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

New Point System

How will the bonus data be added to existing accounts. And will all bonuses such as referral and loyalty no longer exist?

Kg14 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Wrong phone number

We have picked the PM number from the list and after short time we have found that it belongs(ed) to the criminal.We are receiving calls from police, court clerk and many collection agencies.Can we get another phone number?

Miki1 by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Arbutus47 by Good Citizen / Bon Citoyen
  • 466 Views
  • 11 replies
  • 0 Bravos

Change

Understanding the Public Points™ ProgramWhat is the difference between the old Rewards Program and Public Points Program? What do I keep? What do I lose?For detailed comparisons and what changes to expect, please refer to our current help articles.Ho...

Theduke by Good Citizen / Bon Citoyen
  • 476 Views
  • 11 replies
  • 1 Bravos

Airplane mode no call history

Is it normal for there to be no call history when your phone is on airplane mode? The only way I know someone called is if they left a vm. 

NerbasA by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 1 Bravos

Resolved! New reward program

Hi! Just wondering what is the benefit of the new program and what is the disadvantage of it??  I don't have lots of points.  I care about the referral rewards that I have (which is no change) but what about the future referral??  Yearly and  royalty...

captaincool by Great Citizen / Super Citoyen
  • 1142 Views
  • 28 replies
  • 1 Bravos
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