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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number transfer from Fizz to PM

I switched to PM from Fizz yesterday.I got the text asking if I authorize the transfer and replied "YES".It's been way more than the timeframe they gate, 5 hours, and still not transferring. I will be away from Canada for about 2 weeks leaving tomorr...

Forgot referral code on activation - can you add retroactively?

Activation date: January 25, 2026Last 4 digits of my phone number:Update by Softech: Referral codes are not allowed to be post here

Issue with imessage/facetime activation + sms + calls

I’ve tried all troubleshooting such as re-enabling eSIM, restarting phone, turning on/off FaceTime+iMessage, and resetting network settings. Still no luck in getting my FaceTime/iMessage activated with my phone number after it was ported in with new ...

subscription not activated

trying to port my number in from rogers for the new 20% off deal. I keep getting that error "subscription not activated" at the final stage. I had Public Mobile 2 years ago so I should be considered new activation. is it the issue that I am returning...

Resolved! Invalid Phone number - transfer number

After subscription activated fail(step 6), I would like to try to activate again, but the app said my number is a invalid phone number. Anyone encountered this issue before?Tim

Why am I prompted to activate a subscription as soon as I log in, even though it was already cancele

Why am I prompted to activate a subscription as soon as I log in, even though it was already canceled?

FIZZ to Public Account Number

Hi, im trying to transfer from FIZZ to Public but in the app my 8 digit account number doesnt work should i add zeros at the end? or something like that? Thanks!

Need to resend port request

Need to resend port request for two different mobile numbers ported from Freedom Mobile.

Need help transfer number

Attempted to transfer number from Koodo. Need help to finish set up account and transfer

Double Charged For Plan and Promo Not Applied

I signed up for the $20 60GB plan through my laptop. I was originally charged $22.60. Then, when I tried to install eSIM and port my number through the app, I got an error and it said I was not subscribed. I received a $20 credit and had to pay again...

Telus to Public failed

I tried transferring my telus number to public mobile yesterday. Received authorization and replied yes, but the esim activation was unsuccessful. The number went to void and is prompted as invalid. I called telus and they say the port transfer is do...

eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Port from [koodo] completed.• App shows my number and active plan.• Only Public Mobile eSIM installed (deleted extras).• Tried: Airplane mode toggles, full power off for 5+ mins/restart, network settings reset, confirmed line is on/primary/default...

US credit card payment

Trying to update the payment method with my US credit card. I cannot input my ZIP code. Any suggestions? Thnx!

Porting from fizz to PM

Hello everyone.So i ported from fizz to PM. I paid the subscription via web and then downloaded the app to finalize the phone number transfer. The app encountered an error in the final step for some reason but the new PM e-sim seems to have downloade...

Bought eSIM but CS_Agent telling me to buy physical SIM instead to transfer number

I subscribed to the flash deal $20 for 60GB yesterday but couldn't complete my activation because I couldn't transfer over my existing phone number. My phone provider, PhoneBox (they use the Telus network too), isn't listed as one of the options to c...

Unable to download app on my phone to activate my sim

Hi there, I already made a payment for my subscription and input my phone number. However, I could not download the app, and I am unable to activate my sim. Please help me with this issue.Many thanks.Tran Le

Number port might have failed from Fizz. Can't make calls or receive calls

Posting for family member because they can't receive 2fa code. Data seems to work, but number port didn't go through. Responded Yes to the text from fizz, fizz sent a response confirming the port request was accepted but nothing now.If I try to call ...

Cancel/refund non-activated subscription

signed up for the $40 plan on Jan 16, while waiting for sim card the same plan is now $20. The sale ends tomorrow so I'd like to just signup a new subscription and get refunded for the previous one that hasn't been activated Thanks

Resolved! New customer - chose wrong subscription

I just activated my new subscription today and accidentally picked the wrong one. Please reach out to help me change it.

Porting issue

Ported number from Koodo yesterday, replied Yes to SMS, then started new activation process with PM. Later found out SMS wasn’t send out successfully. But service was stopped with Koodo already, and no Service with PM either. Today called Koodo and t...

esim preactivation stuck 9esim

The app won't recognize physical esim adapters so I can't get passed the activation screen to even get access to my account and the esim details.I can't switch to sim card either because website needs me to finish activation using the app that says m...

Forget to enter referral code

Hi, I absolutely forget to enter the referral code ######, how can my friend get $10 credit. She asks me to join public mobile. ThanksUPDATED by Softech: Referral code removed

50% off sale is not applied

Hi, I activated new connection of 50% sale of $40 ( after discount $20 ) but it charged me twice and next payment is showing $45 . Please fix it

5hr+ Both sims still working?

Transferred from virgin mobile. I had a physical virgin sim and signed up for the new $20 plan on public with the esim...All went well. It has been more than 5 hours. Both the physical virgin sim and the public mobile esim are still showing up. I can...

Resolved! Charged $5 for changing eSIM to new phone

It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.i seem to be unable to create tickets ...

Bell's number porting assistance

Hi, I’m trying to port my number from Bell to Public Mobile.I have attempted the activation multiple times in the app, but I have NOT received any port-out confirmation SMS from Bell at all. I was never prompted to reply “YES”.The app keeps showing “...

Resolved! Puk needed

My sim is locked. I submitted a request for puk yesterday. So far still waiting for the response

Transfer Issue

Hello,I want to transfer my number from Fizz to PM. Received a text from PM saying unable to transfer due to incorrect account number. Fizz account number is short so I added 0s in front of my account number at Fizz. I requested a transfer while acti...

Porting from Fizz to Public is taking more than 5 hours

Help !Porting from Fizz to Public is taking more than 5 hours.Started today Jan 25 at 2pm and still going !what could be wrong ? Please help !

PROBLEM WITH FLASH SALE - $20 for 60GB - CHARGED DOUBLE

Public Mobile charged me double $45.20 instead of the $20 for 60GB. Opened a ticket but have not received a response!!

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