Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone know how to fix it? edited by computergeek541: changed category (discussion isn't related to My Account/self serve account system)
subscription not activatedhow can I do?
Hello,I have not received my SIM card. Ordered in January 26th.
I joined last weekend and I'm getting slow speed. Like 700kbps on 5g with 3 bar or 20mbps on LTE with 3 bar. Is there anything to do?
I subscribed this morning for 100GB and just saw you have a promotion for same price for 150Gb, can I change it without paying again?
I'm trying to downgrade from my 5G plan to a 4G plan. But when I click change plans, only 5G plans show up. Even when I click on the "4G speed" dropdown, nothing comes up.
I have 2 charges on my account for today.
Hello, Ihave no internet. I reset the setting and the phone but the problem still exists.
I wish to buy a 20 point item but when I go to "community rewards" I have only $14.02 instead of $22.92.You can see the time and date on both screens showing it is today.How can I have my $22.92 usable?
Two phones, both 2G/3G/4G + VoLTE, worked perfectly on Public Mobile up until about Dec 2025.Location: North Kamloops (can see cell tower less than a kilometer away).Calls frequently won't connect, neither outgoing and incoming.Also get "not register...
I cannot receive phone calls they go straight to voicemail. I also cannot send or receive texts.
Hiya folks,Oh my Samsung phone I activated the Call Forwarding - Forward When Unreachable to a VoIP number. I go to a cottage which has terrible cell service but I have Wifi and can use VoIP. I set the number and turn on Airplane mode to test it, but...
How do i update
Does Public Mobile have phones to sell
I saw a post complaining that their posts were disappearing. Before I could reply it of course disappeared so I'll post this and hopefully they will see it. I have had days (as many other regulars on here have had) where posts seem to disappear for n...
How do I change my caller id?
Hi. If I switch subscription plans to the Mexico one, will the $18 plan still be available to me 3 weeks from now?
I'm trying to transfer my public Mobile number to another carrier and that carrier has been unable to do so to date. They have also told me that I need to have the port protection removed, how do I do that?
I did my payment through a voucher. Will allow texting and data, but no calling. States I used all my minutes but I unlimited calling as part of my plan
Hey guys!So 3G is shutting down soon out here in Manitoba (even though I live in Saskatchewan), and my Huawei doesn't have the option in settings to toggle to volte network... I read that it's because carriers choose to only use certain phones but is...
I subscribed to a new plan thinking it would go onto the account I have now however it did not so I had to purchase another subscription. Could I receive a refund for the 1st plan
I have the same problem. This is the fourth day since the transfer request. The pm esim is installed and active, the old esim is turned off after the old provider told me two days ago they ported my number out. I already submitted a csagent ticket b...
Hey!I recently hopped on my account and realized that I've been getting charged BC taxes despite living in Alberta. I was a BC resident 2.5 years ago but was with Koodo at the time. How do I get this fixed? Don't see the point in paying an extra $1.7...
There are a lot of people wondering what to do when travelling outside NA due to Public Mobile not having roaming partners there. Just wanted to say there is a simple solution if you only need texting and already have a foreign sim for data. This wor...
Hi I was wondering if public mobile will have unlimited data plans? I was hoping to get one at 100gb plus unlimited at slower speeds.
How can I follow up my ticket?
What information was compromised and when will clients be informed?Does anyone have any reports from PubMo/telus?
Hello,I took advantage of a deal and am attempting to port my number out. I gave it, my account number, and my IMEI i am using to my new service provider and it error'd 4 times, they came back and told me that the response from public was that my acc...
Hi, I have been trying several times to update my credit card information as the previous card was compromised and now blocked.However, I keep getting this message :"Not able to process request"Why am I not able to complete this update?
