Community

Re: Ticket ID:548400-391 undefined A2013-G

I am having problems connecting to my data network. I have a One plus 9 phone. I can make calls

Payment

My payment didn’t go through today. I have no services. I changed my method of payment to a different credit card. How can I effectively make a payment. There is no message about « your attention is required » under payments tab. Indkmr see anywhere ...

ESim transfer

Struggling to transfer or purchase a eSim for my new phone, would like to keep my number 

No voice calls in USA

New PM subscriber with 5G CAN/USA/MEX plan.  I'm in the USA for the first time.  Text and data are OK, but can't make or receive voice calls.  Roaming on AT&T.  Phone is a Samsung GS20, originally with Bell Mobility.

Points

I used points on my kids phone numbers through their accounts and I was required to pay additional to get their lines up and running. I used my points on my line and I didn't have to pay. So I'm wondering if this is a error. If needing the numbers to...

Can I delay the activation of a promotional plan?

I have purchased a plan during the 50% off for 2 years promotion on 24th of January. I haven't completed the activation yet because I've been traveling and my phone is not with me. I want to finish the activation after about a month and a half. My qu...

Request a Refund

 Hi can I request a refund?I paid last Januuary 22, 2026 for 33.90 Cad and  I paid another January 24, 2026 22.60 cad and i cancel the plan last Feb 4 2026. I used only for 13 days. There are chance can i get some refund? thanks  

I have issue to tranfer number

Did not get 20 off promo on my next billing cycle

I joined public mobile on 24 Jan 2026, paid $33.9 on that day and waited for the sim card.When I activated the new sim card today, it charged me extra $22.6. And the promotion ($20 for 2 years) didn’t show on the dashboard. 

Unable to transfer number

After setting up my public mobile subscription and attempting to transfer my number to public mobile I have gotten the unable to transfer number page multiple times and when I attempt to sign into my account to submit a ticket through the app my scre...

Twice taken money from my two credit cards!

I have been shocked that when I check my balance from online bank. You charged and have been taking money of public mobile from my master card and Visa card. Please give my money back and contact to me. 

eSIM

I am unable to activate the eSIM that I purchased. It was the 50% off for 24 months promo with the 60 gb data. 

Add on for international calls

Hi, I have purchased international calls and cannot make the call. I would like to cancel the add on and request refund. Thank you.

Live in Canada and when in the United States I have no data

My, text,messaging, is, not, working

I have called Rogers and reported my number over for text messaging. I have no idea how to get my number Ported over since I can't receive text messages  

E sim error

Keep getting error saying I cannot download my eSIM 

smart watches

Are they going to be added? Anyone know of a time frame on when this will be added to the service?

Can't call new phone #

Can't call new phone 

Plans

I renewed my subscription and still have my # but no data ?

Phone number

Hello,I received a call 2 days ago stating that you've been having trouble to move my phone number from Fonus to your company. I'm double checking if it's in the process cause I will lose access to my plan with Fonus today including calls.

Can’t Purchase eSIM in the App

Hello, I recently bought a new phone and am trying to transfer my phone number over (I previously used eSIM), however my Public Mobile App does not give me the purchase eSIM option and only shows purchase options for physical SIMs. Can someone help m...

Re: Automatic top up

Sorry, but at the risk of sounding dumb, I think I missed something in the answer here...  I am wondering the same thing with the automatic top up I was charged on the same day as my renewal?  Is it a fee that Public Mobile charges for me automatical...

Anniversary points

I've been with public mobile since February 19 2019,  it says you get 5 points for every 12 months, shouldn't i get 35 points? I  only received 5

Data is not working in Winnipeg

It seems my phone (Ulefone X32) has started to not have Data work, going on 48 hours now. I have made no changes to planBilling is up to dateI have plenty of room left for my monthly data allowance.I have gone through all steps through the automated ...