Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can call out but nobody can call me back
I need a manual release for my 2 phones
Hi, I'm trying to resubscribe with the Winback code, but it keeps on giving me an error when I try to apply the code. Some help please?
I would like to change my payment information from one credit card to another, but it won't let me do it how can I do it, at the top, it says I'm not able to do this request
how may i cancel accounts i can no longer access by email or phone?
I need to get in touch with customer service agent regarding my account
I cannot make any phone calls
I paid for my subscription but halfway through the activation process I changed my mind (my old provider called with a better plan) now I can’t access my account to cancel the activation process. I can just log out or finish the activation. I just wa...
When I was porting in my freedom number the last digit got effed up and now im stuck in perpetual hell and cant log into my account to try and change it because its locked to that stupid wrong number it keeps trying to send a verification number to a...
I have an iphone 15 and I have purchased the plan (40 a month one) and I have gone to install it on my phone but it says phone is not esim compatible even though I have an esim and I submitted one. It is telling me to either to get a esim compatible ...
Calls go to voice mail without ringing! Again ! What’s wrong?
Why am I asked/texted if I want an add-on when I have a Canada US Mexico plan? I need my plan to work when I am driving in the US
Phone has no service more then it has service. who to get a hold of to fix this?
I just signed up and am trying to port my old number to my new public mobile sim.The account shows the right phone number but when it tries to verify with eversafe the last digit is wrong. I can't even log in to that area to change the phone number i...
Helloi am a new customer since August 20,2025I am nor receiving messages stillI tried everything ,but thats not workingPlease, can you help meRegards Natalia
Trying to activate a SIM without the APP......how can this be done. Where is the customer service person ?
i am at the page where one is to scan the QR code to download the public mobile ap onto the phone.. i get a "unavailable for your phone" error in the play store ap at this point. this makes no sense as i installed another sim card from public mobile...
Hi! I’m just wondering if anyone can tell me whether the 20+ 40gb offer means you actually get 60gb for the rest of the time you’re on the plan, or if it means you just get a one-time bonus of 40gb for the first month you’re signed up and then it swi...
I made changes to my subscription, choose to be effective on aug 26. But this morning I checked my data. My plan is still the old plan. Please help!
I would like to retrieve my sim code Account details are as follows******Date of birth ##/##/#### My number is ##########4 digit code ####I would like to reactivate the sim and in order to do that I need to fill in the sim lock code.i look forward to...
I am having the same issue. Some texts are going through and some aren’t, hopefully this gets fixed. I’m new to public mobile and so far it hasn’t been a good experience, issue after issue
my boyfriend is a fellow public mobile customer, and he is completely locked out of his account. he's been able to make payments using pre-paid vouchers from his work, but he wants to set up autopay to avoid the hassle.he can't log in because when i ...
Hi community, I recently switched my iPhone 13 Pro from Rogers (SIM) to Public Mobile (eSIM). I used the app and transferred my phone number; I received the text from my previous provider regarding the transfer, approved the transfer, and received an...
I want to have 2 subscriptions/plans on my one account. How do I do this?
I have some family coming from a few months. Their App Store is not configured for Canada, and they can't install the Public Mobile app.Is there any way to install a eSim? Other providers, for example Rogers, have a QR code for that.
Hi I am unable to access my account details.could you update on this please
Tried porting a number. Said activation not complete. Phone got text saying successful created a pin but no one created a pin and activation not working
