Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a new plan for Canada, US, & Mexico. on renewal date about a week ago, but when I entered the US, the data works very slow and I am unable to phone out nor receive phone calls.I submitted a ticket over 24 hours ago, but Public Mobile did ...
Can you please reactivate my account for today?
I've recently switched from fido to public mobile recently. I can't receive or send messages and also no outgoing calls or receiving calls. In order to verify my number I need a code via message to my number. What steps should I take to rectify this?
I cannot sign into my account
I have a verizon phone US.. with dual sim capability. I know verizon doesn't work in Canada but can I take my Publicmoible SIM from my canadian phone and move it to my Samsung A16? I currently use the Phone with an Esim in the states but there is a...
My phone is Mexican so I can't download the app. I bought a new sim card and installed it and bought a $40 plan. I spoke to a live CSA (Walter Roberto) ( I don't know how I managed to do this!) to help port my number from Number Barn. This happened J...
Hey all, there is a number that keeps popping up in my usage history 1-306-580-4001. I don't normally check my history, and it doesn't really affect my bill but still seems strange. Says I called the number multiple times. I have no idea who this num...
I'm trying to switch form Public to a new service provider but I'm not getting texts from Public Mobile to my cell phone.
My wife and I recently switched to public mobile. Her phone switched over just fine but mine continues to say that my number is invalid. I called Telus and they manually switched my number from my previous provider to public over the phone. I still c...
My dashboard says I've exceeded my 20GB this period, and i've received text warnings for the same. But I didn't believe I had used that much, so I checked useage history from your site and it only indicates <5GB. Why the discrepancy? My concern is th...
Yesterday my data suddenly stopped despite having 15gigs left. I did a diagnostic with apple/have run through most of the usually recommended things to try (reset phone, network, apa settings, time, carrier updates, etc) It is not allowing me to send...
Hello,I recently got a Motorola E15 phone, installed my Public Mobile SIM card and was unable to make or receive calls. I get texts and the phone appears to work otherwise. We did all the common troubleshooting steps from this Community and elsewhe...
Hello, i will need to change my phone plan to be under my new jobs provider.I dont want to lose my points, i was hoping there was a way to either transfer my points over to someone else, or for them to take over my account with their phone number.Any...
Right now I have a physical sim card what is the price difference between an esim and an actual sim card
I am trying to change my plan back to one I had in the past for $20 a month. However, when I click "Change Subscription" only ones $30+ show up. Why can't I switch to this one? I know it's available for new users because I see it on other pages. What...
Why is it taking so long? I can't use my phone service at all. It is impossible to contact a human. If you're not going to have human support then you should at least respond when something is urgent.
Hello, I ported in a number from Rogers, all is working but Imessage and FaceTime still not woking,every thing else is working.
Hi all! Adding a consolidated report so PM can fix this for everyone.What users are seeingMultiple members (e.g., @Blessing05 , @Roxymike200 , @Paulmcc881 ) are getting the “OUR SERVICES ARE GETTING AN UPGRADE” banner with dates March 4–5 when trying...
While logging into my account today, July 28, 2025, here is the prompt that I see:Anyone with the same issue?
Hi, I attempted multiple times to transfer my number to another provider but I do not receive the confirmation text. Please assist!thank you
HELP! My kid, was promoted to add data via text from PM. She stupidly said yes, more than once on the same day (smh). Is there anyway I can turn off prompting, or disallow any extras to be added? I agree that her not asking is ultimately the probl...
Hi, I have a question regarding my account status.I suspended my service on May 3, 2025, but I understand that my subscription officially expired on May 29, 2025.I received a notice that my account will be permanently deleted if it stays on hold for ...
hi so my account says my subscription is on hold even though I have auto pay and the money came out last month however it’s telling me that if I don’t renew in the next 90 days, I will lose my phone number obviously I don’t want that to happen, but m...
I just ported over this afternoon from Rogers to Public. I received the text stating it worked and I switched my sim over. I still have no data, I can't receive pictures via text, and I cannot send texts to several of my contacts (but others work). ...
Hi, Yesterday I lost all connection for data (5G), talk and text. My account shows no irregularities. I have tried restarting m phone (Samsung A52) and resetting network settings. Nothing helped. My lockscreen does show that the network is connected ...
its been way less than 90 days, and when i login on computer click on account, it does not show options, it tells me to download app. after downloading app and login it wants me to make new account. i have an account already i want continue, but log...
Hello, it's my third day from activation of new number. Still can't call and receive them. Only texts and data.All the steps recommended by both didn't help.Tried to dial *#*#86583#*#* but nothing. First day, I submitted a ticket, no answer.Thanks in...
I ran out of data. I'd like to refresh my existing plan to start the billing cycle for today and get my data back. It lets you "Change Now" on other subscriptions to start the billing cycle today with a new plan. I just want to do that with the same ...
Can I purchase a Sim card for Ireland directly from Public Mobile?
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