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Points

How can I earn points with community online 

Making payment

I accidentally missed my payment that was due on may 20th 2026. I tried to pay using *611 but I don’t remember my 4 digit code. How can i pay my bill?

Calling part of phone is not working

My standard telephone is not working. I removed the Sim and also reset my phone. Since my initial  activation on May 4, 2026, and it has been up and running @ 13:39 I have only been able to make one phone call successfully being on the 4th as well. E...

Double payment taken

My monthly phone payment was taken from my credit card two times on March 30th and April 2 both times for 43.68. Please refund me.

Network Registration Issue After Successful Number Transfer

Hello Public Mobile Support,I successfully transferred my phone number from Virgin Plus to Public Mobile on May 20, 2026.The transfer appeared to complete correctly:my Public Mobile account is active,my phone number appears correctly in the app,usage...

I want to transfer my number to Fido

Hello, I switched to Fido and my number was supposed to be brought over, but it wasn't. I have gone through the steps at Fido to transfer my number over but was supposed to receive a validation text but haven't. I was told by them to reach out to the...

Hello, I am writing to request urgent assistance with my phone number porting process. I switched to

Urgent assistance required please

I am getting an error message that says eSIM not activated.

I am getting an error message that says eSIM not activated.  I switched from Koodo’s to this account.  I’m not really sure it worked.  My Koodo account is still active and when trying to set up eSIM for my new account with public mobile get an error ...

How to forward my PM number to another Canadian nunber

I need to do this so all calls will automatically be forwarded without any assistance. Let us use the example number, 1.800.555.1212 Thanks.

Can not find $40 plan that I have for my wife's phone

I am unable to find the 40 dollar plan with 100 GB that I currently have on my phone for my wife's phone 

I forgot the email i used to create account

Data not working.. Did all steps recommended

My data not working.. Did all steps recommended by the support bot. This has happened before and my data needed to be reset on the Public system. Help?

SIM card activation

I can't do nothing with public mobile App. It is Catching breath. So far it doing that 2 days. I want to activate SIM card.

Sim Card Puk Issue

Hello my phone is requesting puk number

Reclaiming the number used in the past

Would like to get back the mobile number I have used in the past

View past bills

Hello.  I just left public mobile, my account number was 10000004127482I need to access reciepts from January until May of 2026 and can't find them.Can you please provide these?  Let me know if yuo need any more information from me.Thank you.

Cannot find a way to redeem my points. Need help!

Transfer and very bad services

My number transfer to Fizz cannot be completed because I never received the authorization SMS from Public Mobile.My Public Mobile eSIM never activated correctly, so I could not receive texts on that line.Could you please manually approve or release m...

Subscription change

id like to go to a lower plan since I no longer need as much data. On public mobiles main page there are plans for 20/30/35 dollars, but on my own account I can only pay more and not less and downgrading my plan isn't an option. It feels highly manip...

No service after change number

HelloI got no service after change my number.  How can I go back to my old number since both number does not work.

new data plan not activating

My new 100GB data plan did not activate on May 20/26 when I paid for it May 19/26 - why did this happen

I purchased plan over 3 weeks ago and 3 ESIMS and my phone is still not activating

So not only is the ticket request page down... and from reading thru this forum has been for literally months now and will not allow you to create a ticket as the button at bottom when all information is greyed out and cant move past it. But also kin...

Please make call control

I’m tired of spam callers. 

Sending text messages

I have a plan that includes unlimited messaging in Mexico.  Do I need to turn data roaming on to send a text message?  

Problem

I am currently not able to send SMS text messages from my phone and I need this fixed please

4G 5G

PM IS AVOIDING MY QUESTIONS. when I first bought a cheap package I don’t recall seeing it was only 4G but my my understanding from talking to Telus employee trying to get my back that was PM was ONLY 4G& that was why so cheap. My iPhone at the time w...