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different phone number on phone from imported number

I had my phone number imported from telus to this samsung. The imported number was xxxxxxxxxxxxxx. the phone#showing on my transaction summary shows the same #. On my phone under contacts the number is *****with a blue check mark above it. This is a ...

Lmowrey by Great Neighbour / Super Voisin
  • 315 Views
  • 18 replies
  • 0 Bravos

Data usage

Is anybody else extremely irritated and annoyed with the system declaring you have used up all your data, when in fact you haven't? This has been ongoing for me for the past four months at least. I have sent multiple messages and it hasn't been fixed...

Please help

My current plan is 45 dollars and I get 8.5 gbs but the new plan is 40 dollars and is 15 gbs I just paid the 45 and then saw that the cheaper plan has more data.... what do I do ?!

Meldesforges by Great Neighbour / Super Voisin
  • 152 Views
  • 8 replies
  • 0 Bravos

How to deactivate voice mail?

How can I stop voicemail? I dont want people to leave messages. I dont want it to show up when I dont answer.

barhoom by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 0 Bravos

Not connecting to network.

I paid my bill. And now my phone data is not connecting to the network. Please help as I have tried to turn off my phone and hard restart and not correcting there is no human I can speak to ???

Luckechick by Great Neighbour / Super Voisin
  • 96 Views
  • 6 replies
  • 0 Bravos

I dont know what email is on my account

when i set it up i didn't have a email, i dont know what email the store rep would of used. i need to log in and change my plan. i now have a email that i can use you do i change my email

brianfreeze by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 0 Bravos

Error "Not registered on network"

I moved from Freedom to Public since last Friday, November 4. I found I did one thing wrong that I did not send "YES" answer to message from Freedom simm after inserted Public simm. Since then, I had intermittent issue with texting/calling. "Not regi...

sinhle by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 1 Bravos

Can't login to my account

Hi, I can't log in to My Account. Tried several times and changed the password, but still, get the error "Email or password is incorrect. Please try again, or reset password."I want to cancel a plan that I added by mistake ( replied YES to a message ...

SaeedehL by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 0 Bravos

Resolved! In Budapest - current network unavailable.

Hi there, I purchased international minutes before going on a work trip to Hungary however once arriving the network is permanently set to unavailable. I have tried a variety of troubleshooting methods to correct this however none seem to work. I am ...

evan148 by Great Neighbour / Super Voisin
  • 154 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I add a data promo code (I am a long term customer)

I have been a customer with public mobile for years and I notice that the data plans they offer are really low on data compared to other companies for the same price. I see that they have a 12GB gigabyte data promo code. How do I add this as I am an ...

Mollins by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

Resolved! 40 $ plan

Hi I just want to know the difference between 2 plans of 40 bucks. One is regular and 1 is offering 15GB of data. In regular plan you will get 5GB of data plus 12GB extra with promo code ( 17 gb) for 40$. Which plan is best for me?

simu by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 1 Bravos

Resolved! Can't use data

Hello, I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS. Would appreciate your help. Thank you.

lennuj by Great Neighbour / Super Voisin
  • 180 Views
  • 8 replies
  • 0 Bravos

Resolved! Please can I just talk to someone? Someone. . . tech savvy?

All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...

Frank73 by Good Citizen / Bon Citoyen
  • 287 Views
  • 4 replies
  • 0 Bravos

Resolved! Renewing Plan with promotional offer

Hello all. I've used up all the data on my current plan (mistakenly been using my phone at home without wifi!). I'd like to renew the plan immediately. However, I signed up for the promotional $40 / 15GB per month plan last week and that is no longer...

morrijac by Great Neighbour / Super Voisin
  • 268 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation Issue

Hello, I am having an issue with completing the SIM activation for my sister. We received an error when it got to the payment and when I tried to re-do it, I get a message saying the email has already been registered. I tried to log in with self serv...

lynetteobrien by Great Neighbour / Super Voisin
  • 116 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't call out

I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies

19LISA63 by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in Canada?

If I used my phone, which is registered in Nova Scotia, while I am in Vancouver, is this considered roaming?

Why do they make it so hard to port out?

Seriously regretting parking my number with this service while I prepared to leave the country. What’s the magic word to get them to move on it? I’m leaving in a few days and they’ve now rejected me a second time.

kwintestal by Good Citizen / Bon Citoyen
  • 234 Views
  • 14 replies
  • 0 Bravos

New Account - Ported Number, Can't connect to the network.

Hey Everyone,Just started with PM. I registered a SIM and chose my plan and a phone number. After it was set up. I ported my old number from Koodo. Koodo sent me a text message asking for confirmation. However I didn't see this until very close to th...

Alan_Roberts by Great Neighbour / Super Voisin
  • 117 Views
  • 4 replies
  • 0 Bravos

Resolved! voicemail retrieval

Caller leaves a voice mail and my phone indicates so. I go to retrieve the voice mail and I get a message "error performing request, unknown error" This has begun to happen for about the last month.

mknodel by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Dropping calls right away

When i make calls out it will drop call right away. But ppl can call me with no issue and i can recive the calls. I did phone reset but still not working

Resolved! Double billed

I added a couple features to my sons phone for 10 days and was billed twice. How do I request a credit ?

Bacoppola by Great Neighbour / Super Voisin
  • 93 Views
  • 3 replies
  • 0 Bravos