Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Referrals Missing From Account

My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.How can this be fixed?

Data not working

My mobile data does not seem to want to work

Can't access my account

Hi there, needs help in regards to my subscription number. It keep sending to my co number but its not yet activated.

Resolved! Can I roam in the US with the $34 US-Canada plan

Currently my plan states 50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++Calling Features: Call Display, Voicemail, Call Waiti...

Service

My picture text messaging doesn't work. Even though it's part of my plan

Public is garbage

Can’t process payment. Done everything on my end. Can’t even phone anyone. Website sucks. Community has no answers. Idea is great execution is poor

Resolved! Cancel my plan with PM

Hi there,I applied the plan online since early of July but haven’t received any SIM card yet.now I don’t want to join PM plan anymore.how do I request a refund and I didn’t activate my services plan yet due to no SIM a card received.i don’t want to g...

account info

After many attempts I seem to be able to login but only seem to get a sales page...I can't see my account payment history, phone plan or points

Resolved! International Calling

Hello.....I am traveling to Malta and I need to having incoming and out going calling. Currently I cannot call or get calls from Malta. Is there something public mobile offers so I can solve this problem?Thank youAmber

Re: Am I Expecting Too Much ?

I'm in Barrhaven. Been with PM for years I'm having similar issues. Data is just so slow for some reason. I haven't had any issues in the past but recently it's getting insanely slow

Public Points question

Is this correct, or have I overlooked something.Under the old rewards system I received a monthly discount of $7.00, and under the new rewards system this is replaced by by 1.45 points.I can redeem 15 points to receive a $15 credit on my bill and thi...

Resolved! Change plan subscription

I recently upgraded my plan to 50 GB and 5G, effective July 25, 2024. My plan is showing the 50 GB, however my service is still LTE instead of 5G. How do I contact someone to get this resolved?

sign in to ever safe issues

I can't sign in because my phone isn't working can i use another number or email?

Service are on Hold

Hi, my service ins on hold because my due date is July 31, 2024. I tried to pay online since yesterday but it says they can't process at the moment. I already update my account to auto pay. ThanksJoel

Total billing amount after accepting promotion offer

Public Mobile here. We've got a great deal for you. Get 20GB of data at 4G speeds of up to 100mpbs for only $27/month.Does this mean my total billing amount would be $27 instead before $25 if I accept it?

Text message problems

Unable to send or receive text messages on cellular service. Has been happening since I updated my iPhone a few days ago.

Plans

I got a text deal for more GB I would like to know if the price will be added to the one I now have or will this be my new price?

New Sim card

I ordered a new SIM card Jum30th, and still have not received it. How can I get this taken care of. I've got a new phone and a 6g plan, but my sim is only 4g. I've been with PC mobile for 10 or so years with the same card..

Resolved! Public Mobile Offer sent by text

I received a text from Public Mobile of an offer of 20GB of data at 4G speeds of up to 100mpbs for $27/month. I currently have 4GB of data and pay $24/month. It says if you reply YES, the offer will be ADDED to your account and take effect next renew...

Son travelling to USA from Canada for school

Hello. I am new to Public Mobile and looking at answers to the following questions:1. Is Public a pay as you go and able to cancel at any time or is this a contract?2. Can he use this phone to call States while in the USA or is this extra cost (under...

No Network Service Since Yesterday

Since yesterday I have been having network service issue. No data and no cell calling service at home or near my area. I only had it when I went to a public rec spot. Yesterday the issue seemed solved when I took off the Data Saver option but now it ...

Long distance to Central America

Anybody know how much does PM charge for phone calls to landlines in Central America?

The phone number not transferred properly

I tried to transfer the phone number from Vif VoIP phone to mobile with PublicMobile. However, the number transfer has problem. Vif confirmed they have approved the number to be transferred but not sure how come my mobile with new SIM card still not ...

Refund

This whole public mobile community is so confusing I spent hours trying to figure out how to get onto my account and didn’t realize I made a new account and made a payment but now I need to get that refunded and do it on my original account that I fi...

Month cycles

Why the month cycles gets shorter and shorter?

Resolved! Canada-US Subscription Plan Question

The Canada-US subscrption - does that use our data we currently have in our plan when we go to the US or do we need to buy a add-on to have data in the US? Just want to confirm as it just mentions, calls, texts, and etc.

Resolved! How can I remove my card details?

I tried to remove from Manage Subscription, but the card details remains there.

Help

Hello

Hey everyone I just have a quick question how do I go about getting a ESim I have been trying but it's not showing up please help

Resolved! Terrible Service

How can someone use this terrible service provider. I have been having an issue and there is no one in the service department to help me it. I am okay to pay extra, but this kind of service that public mobile is offering is completely bizarre.

Community

Forum Posts