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Forum Posts

Can't make phone calls or access data!

Hi,Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing. Very frustrating, please help. CrookedLake

crookedlake by Good Citizen / Bon Citoyen
  • 362 Views
  • 27 replies
  • 3 Bravos

Resolved! I cannot access the internet

I'm unable to access the internet on my phone even though I enough data on my plan. Is there an issue with the network

vencott by Good Citizen / Bon Citoyen
  • 213 Views
  • 10 replies
  • 0 Bravos

Resolved! cannot sign into self serve

Hi there I received an email to sign into my self serve to prevent losing my number tried to sign in today but doesnt work and if I try to reset password - it says failif i try to create a new self-serve account it says already in use

cindyhui1929 by Good Citizen / Bon Citoyen
  • 217 Views
  • 11 replies
  • 1 Bravos

Resolved! Locked out of my account

I was Locked out and I can't reset my password, I tried also using the verification but the Verfy button remains disabled, please help me with this issue

Adds on

I purchase adds on 2 of them for $20 i put in on my cell saturday morning and i never used it this morning i got on my data out of data it tells me like really i want my adds on on my account now or ill change provider.

steve1969 by Great Neighbour / Super Voisin
  • 151 Views
  • 11 replies
  • 1 Bravos

Resolved! False phone calls

Even though I have left the country and have the sim card with me, my account still shows that I am making local calls in Canada. This is impossible and very strange. Has anyone else experienced this?

NathanA by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working - can't create ticket either

I am trying to create a ticket because my cellular data network is not activating on my iPhone. It has worked fine on this device and all of a sudden stopped working for me today. I performed all of the supplied troubleshooting steps, and then your t...

iba2016 by Good Citizen / Bon Citoyen
  • 118 Views
  • 6 replies
  • 0 Bravos

No service

Hi, This is the second time my phone has no service. Please help. I am not getting calls or messages. I also can't send out anything. Please get this fixed ASAP. Kind regards

Tiffanysaw94 by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Resolved! Stole Phone

My phone was stolen in December. How do I get my new back ???I called it just outta curiosity yesterday and it was ringing. Which means someone is using it ??

Resolved! Port failed

So I haven't been receiving and incoming SMS or incoming calls and recently learnt this was because my port failed. I need help resubmitting a request to port my number over from my old provider to my current.

Resolved! Losing Access to the Self-Serve Acct/ Incongruent Options for Add-Ons

I cannot access my self-serve account because I no longer have access to the e-mail address that I originally set it up with, so re-setting the password would not work, because I could not retrieve the information that would be sent to that e-mail ac...

chol by Good Citizen / Bon Citoyen
  • 170 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment coming from deactivated account

My kids had accounts and they changed the account info. Now we can’t access them and the payments are still coming out months later. Does anyone know how to get back into accounts or stop payments

Resolved! Sim card change

I bought a new one, my old one doesn't seem to work anymore. How do I activate it?

finbarr1 by Great Neighbour / Super Voisin
  • 185 Views
  • 7 replies
  • 0 Bravos

Resolved! New Rewards system - and "Total Plan Costs"

Greetings, I was just about to post about what seemed like a forced conversion to the new rewards/points based system, received an email on Jan 24th regarding me joining the new rewards system ("Congrats, you just earned 5 bonus Public Points") - bec...

public_mobile.png rewards.png
cristian by Good Citizen / Bon Citoyen
  • 347 Views
  • 9 replies
  • 0 Bravos

Help.

My pin on my public mobile voucher is saying invalid but i just purchased it?

ReenBird by Great Neighbour / Super Voisin
  • 94 Views
  • 5 replies
  • 0 Bravos

Resolved! Account Transfer

@links to membersHi,My mom recently passed away, and I transferred her account to my aunt. I managed to get the number changed, and the account changed to her name, and I was able to change the credit card information from mine to hers, but I can’t f...

TessieBoo by Great Citizen / Super Citoyen
  • 167 Views
  • 6 replies
  • 1 Bravos

Resolved! Transferring my number

I received the notice to confirm the transfer from my old carrier and authorized it but my phone number still has not been transferred. I can make calls from my phone but I cannot receive them. Instead it goes to the voicemail of my old carrier. It’s...

glbm1 by Great Neighbour / Super Voisin
  • 117 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

I been told a couple of times about the rewards associated with recommending a friend. However, I now have two accounts charged to the same prepay and wonder if I am entitled to monthly $1 reward?

David74 by Great Neighbour / Super Voisin
  • 140 Views
  • 6 replies
  • 0 Bravos

Resolved! 2 GB Data with code

HII just activated a $25 dollar plan on a new SIM card. Also, I received an email from Public Mobile confirming I am eligible for the 2GB of data free for 8 months with this plan. However, when I go to my profile and enter the code form my email I ge...

Bayview22 by Great Neighbour / Super Voisin
  • 124 Views
  • 4 replies
  • 0 Bravos

Resolved! Account active but no service

Hi! Yesterday I made my Public Mobile account and got the text to port my number over from Telus. My account status with Public Mobile is active, but I still don't have any service with Public Mobile yet, and it's been about a day now. My Telus sim c...

melav by Good Citizen / Bon Citoyen
  • 178 Views
  • 8 replies
  • 0 Bravos

Resolved! sim card not provisioned upon activation

i made a public mobile accounti cannot log into the account with the correct credentials email and passwordthe sim card does not work and will not let me remake the account with the sim card or credentialsmy credit card was charged with the plan amou...

Soulstrykee by Good Citizen / Bon Citoyen
  • 82 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral code

I referred a friend to public mobile and gave them my friends referral code but when they were activating it did not accept my code. So now my friend didnt get the credit nor did i receive my referal bonus. What can I do?

Schristian213 by Great Neighbour / Super Voisin
  • 127 Views
  • 4 replies
  • 0 Bravos

Resolved! Forgot my answer to the security question

Can't sign in since my security Q is not answered properly. Simon is just a big frustration. Instead of just having a person to chat with and fix the issue immediately the chat bot is just worthless.

dayoun by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

Re: phone number

Has anyone else had a problem with receiving phone calls with your phone number? I've had two people now tell me that it says an error like they can't call my number. Drs. Office was one. Number starts with 566 Thanks.

Resolved! credit card

the credit card you have to recieve payment for brother in laws phone is expired and we need to give you new information.

Elaine5 by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Picture repeat (upwards of 5 times to receiver)

I regularly experience and issue when sending pictures by text message whereby the receiver will receive each image multiple times. On my side I see the message status is stuck as "Sending" for a very long time and then it sends the picture multiple ...

ccj_nsnbon by Great Neighbour / Super Voisin
  • 104 Views
  • 7 replies
  • 1 Bravos