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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14116 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25266 Views
  • 183 replies
  • 26 Bravos

Physical Simcard

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard.  Ins...

Fidel4 by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Resolved! Existing customer buying new phone which supports e-sim only

HiI’ve read through a few articles related to the question in my posts Subject line, but I just want to make sure I understand the process correctly before I buy my replacement iPhone. With my new device in-hand, I first install the PM app and then l...

Robotron2084 by Great Neighbour / Super Voisin
  • 246 Views
  • 5 replies
  • 1 Bravos

Phone calls not coming through.

My contacts are trying to call me and cannot as they get a voice message that I am not available. I have not changed any settings on my phone, such as do not disturb or anything like that. Is there a problem with my service? I am able to call out and...

Nitroman71 by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 2 Bravos

Help!

I took out my old sim card and replaced it with the public mobile sim card I received. I thought everything was well and my phone number would be ported from my previous provider to public, but I recently got a message from public that my number coul...

geremi142 by Good Citizen / Bon Citoyen
  • 171 Views
  • 2 replies
  • 1 Bravos

Re: Scheduled Maintenance on March 17

I am trying to reach a customer service agent.  It says no agents available try later.  When are agents available?  I am a bell Customer and looking to move to your service but have questions

Resolved! New activation, but odd sms message

Hi,I just ported over from Koodo. In the process it texted me a message saying I set my pin, and to not forget it. I never set one up.From what I understand, I have set up a voice mail password, an alphanumeric for my login account to public. I don't...

John-YYZ by Great Neighbour / Super Voisin
  • 294 Views
  • 6 replies
  • 0 Bravos

VoLTE in Europe

Hi all,I have a question related to Voice over the LTE network. If I am in Europe and I have a dataplan only, can I use that data plan LTE on the secondary eSIM (with PM still in as primary eSIM) to place a VoLTE call? Would that call arrive in Canad...

mcmcmc by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

India Roaming

how can i add India roaming so I at least get text messages there

ararade1 by Great Neighbour / Super Voisin
  • 440 Views
  • 7 replies
  • 0 Bravos

Know if referral went through

Hii just enrolled a family member and used my referral code. I was making sure my referral was entered but we were having issues with payment I kept having to reenter my referral. When payment finally went through I’m unsure my code was still there. ...

Pey82ton2 by Good Citizen / Bon Citoyen
  • 237 Views
  • 6 replies
  • 0 Bravos

Messeges

I switch to public mobile eSIM card but I don’t receive messages to get the full services 

Oliano10 by Good Citizen / Bon Citoyen
  • 584 Views
  • 22 replies
  • 0 Bravos

Can't text photos

Randomly the service reminds me of Hal from the movie 2001 it just chooses not to send certain pictures and it's weird because it not offensive it's just it chooses not to send them so the system is doing weird stuff not consistent can a technician h...

Jasem by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

eSIM not installed

Hi, I am trying to activate a new service by using an esim and porting my number over from Telus. I get a “esim not installed message” and contact customer service. Is there not a QR code to scan? If there is I never received one. 

pboorman by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Re: Payment issue

My subscription expired March 16th, I've been without a phone for two days. Unable to top up. Very frustrating when I need a phone for family health emergencies.  

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Arthur_gf68 by Great Neighbour / Super Voisin
  • 947 Views
  • 4 replies
  • 0 Bravos

Cancellation of subscription

I'd like to cancel my Public mobile subscription as I'm not satisfied with your sevice. I tried to do it through your website, but could not do it. What should I do? Please advise ASAP.

izazolot by Great Neighbour / Super Voisin
  • 408 Views
  • 11 replies
  • 1 Bravos

Issue with transferring a mobile number from Bell to Public

Hi,I transferred my number from Bell to Public Mobile 4 months ago. Since then, I have been using that number with Public Mobile. Very recently, Bell sent me a bill for the last 4 months' subscription charges. When I contacted Bell, they said my numb...

Ashlin2003 by Great Neighbour / Super Voisin
  • 199 Views
  • 4 replies
  • 0 Bravos

Resolved! bonus data priority

Hi,I have one time bonus data (no expiry date) and recently received 5GB bonus data with 150 days expiration time. Now. I'm wondering if I can use the 5GB data before my previous 2GB bonus data or not?Thank you

farzad1 by Great Neighbour / Super Voisin
  • 600 Views
  • 13 replies
  • 1 Bravos

Resolved! No way to log in

My daughter lost her phone, I can’t report it stolen as you need to be logged in. Can’t log in due 2 factor and we don’t have the phone. I had to create a separate community ID just get in here to ask. Hopefully this doesn’t just go into the void her...

Rafaelhubbard by Great Neighbour / Super Voisin
  • 366 Views
  • 9 replies
  • 0 Bravos

New number not working?

I recently left my phone at a sporting event and had to replace it.  I put my services on hold until I was able to get a new phone and sim.  I updated it all and every seemed fine.However, the new number I picked when I updated my sim card is not sho...

Katilicious1 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Subscription not activated - Been billed

Hi there. Tony Freake here. I've been with Public Mobile for many years and have referred 7 people including my wife, family, coworkers. We love Public Mobile.Anyway, I was helping my sister to sign up for Public Mobile and during registration, we ge...

tonyfreake by Great Neighbour / Super Voisin
  • 161 Views
  • 1 replies
  • 0 Bravos

No service

I received my sim today, Installed it around 6 pm March 16,  it ported my number no problem , however i have no internet and when i make a call i usually get a message saying sorry we cannot complete your call , because it seems you don't have a acti...

N1tr0 by Good Citizen / Bon Citoyen
  • 449 Views
  • 12 replies
  • 0 Bravos

Changing plan

Hello, I was looking at changing my plan to the 50GB data however it didn’t say if there was call featuring (caller ID, voicemail etc) Does anyone know if all plans come with those things? Thank you. 

Ashleigh1 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

Resolved! Are the public points automatically applied?

With the move to public points, I was wondering if the points I get can still be automatically applied to discount my plan, or if I'll have to do that manually every month? 

N_L-W by Great Neighbour / Super Voisin
  • 395 Views
  • 7 replies
  • 0 Bravos

PM changed from 30 days plans to monthly plans?

Hi all,I just realised, plans are now marketed as $XX/month! And I found no mentions of "30 days" in the fine prints... (although there is still mention of 90-days plans...)Does this mean that people on these plans are now charged on the same date ev...

Lolo_1234 by Great Citizen / Super Citoyen
  • 244 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming in US

Hey folks, got the 40/month Canada us plan but can’t seem to roam in us. Any idea why?   

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Dmitrym0 by Great Neighbour / Super Voisin
  • 507 Views
  • 6 replies
  • 0 Bravos
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