Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I confirmed porting over to public but it says there is an incorrect account number entered. I have decided to actually stay with Fizz so please cancel the port request
Please cancel the account, it was for a seasonal operation. xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please credit back to November 1st, the phone was not used past this date. It was extremely difficult in contacting and canceling.The passwor...
Dear there, I purchased the $35 75G canada us and mecixo plan and realized I could not change as the current phone and plan belong to the company I work (Epp), i have not activated my plan yet, any chance for a refund? Thanks Iris
Can someone please tell me that this $29 deal will allow me to: 1. Get data up to 20GB while I'm travelling in the US or Mexico even if I'm showing as "roaming'?2. That I can make unlimited calls to Canadian numbers while I'm travelling in the US or ...
I apply to change my plan back during Boxing Day for the plan, and chose to change it upon renewal, which was a few days ago. There was a confirmation on the subscription and add-ons screen to that new plan when I did it. However, when I checked to...
duplicate thread
Hello! I'm in Mexico right now with the CAN-US-MEX plan and it keeps popping up that my roaming is off. It says I'm connected to "TelCel" but I can't access my data. I can phone and text message but my cellular data does not work. How do I fix this?
When I signed up I forgot to enter the referral code, could you help me out here? Referral code was ******
First, seeking help for my relative (who isn't great at internet chat forums) who I referred to Public Mobile.She signed up last night and is still waiting for her old number to be ported to Public Mobile. It has been roughly 12 hours and she says it...
I have points but when I go to redeem them it says account suspended/ but it’s not I have. An active account
Hi, cannot access my 2fa deviceshow can i enter in my account
Hello folks, happy new year!I bought a new phone for my daughter as a new year's gift and wanted to transfer the home phone number to her. I did it by registering an account for her, and activated the SIM card and subscribed a plan, sucessively comp...
Why does my account show data being used at ~ 1am everyday? Im in bed long before that!
How can you get an account without putting in card info
Hello, We signed up for the $35.00 plan (total $39.20) only to find out that we couldn't activate it because currently we are not in Canada. Please cancel my subscription and refund my money.
phone says no network and insert sim card
Upgraded because I used all my data. So I upgraded from 50 gb to 100gb plan. But it still says I have used all my data and has not shown that I have the 100 gb plan. Even though I already paid for it. And I can’t get a hold of a customer service agen...
After changing my PM SIM card from my old to my new phone, it does not connect...I'm still waiting for MARCO to get reply to me...ticket 293307-321 and 293308-838 Please, help !
If someone is having issues with phone reception, dropped calls, or say any tech issues- what are the expected turn around times to get help? and if so how is htat help offered ? I know w Bell for example they will try to troubleshoot over the phone...
I am currently with a different plan provider and used to going into the store or calling and speaking to someone when I am needing more support. I am concerned that a chatbot or forums will not be enough. For ex, going over my bill and understanding...
Could someone help me log into my account?
Im wondering if the app has a capability for passcode as i can't seem to find anything to lock it down besides logging out and having to log back inif no passcode, can it be set to auto log off once we close down / move to other apps?
Hello, I joined Public Mobile with a subscription on December 29, 2024. My account shows that the payment was successful. I have now received the sim card in the mail. I cannot seem to complete the activation. When I log in and my account opens, ...
I changed from bell to PM. I got an esim and ported my phone number. My old carrier sent the verification that it was ported.My phone number is not working and neither are my two factor authentication.
I received a referral to the Public Mobile $29.00 plan.I'd like to subscribe to the plan, but not sure if the subscription has to be completed today, or whether just applying for the plan would be enough.What is the policy from Public Mobile on Subsc...
I’m currently on a 30 day plan and want to save more money switching to 90 day plan, but I don’t see any options available to me.
I am having trouble transferring my number over. I’ve waited the 90 minutes and have called my previous provider and they told me to wait be 90 minutes and then call public mobile but I cannot find a number or find anywhere to get an answer.
Your system asks me to finish subscribing my plan when I tried to login, seems like I am not a public mobile user, but I have been a public mobile user for 2months now. The app stopped updating my data usage since Dec 31,2024, and I got to noticed t...
Hello PM community, I am attempting at signing up but when prompted the system says there's an error with my pay method. I've tried multiple cards Master/Visa and no luck. Is there a workaround?
Hello. I have initiated a plan switch to Virgin Mobile and I have not received the sms from Public Mobile to authorize the change. Can someone please help me? I’m unsure if the VM or PM eSIM is in my phone.
| User | Bravos Count |
|---|---|
| 345 | |
| 326 | |
| 305 | |
| 246 | |
| 135 | |
| 112 | |
| 107 | |
| 94 |
