Credit card: We were not able to process your payment

[Amsel67]

I have tried numerous times to update my credit card info which is all correct and get "Sorry, we're not able to process this request at this time. "  I have tried the chatbox and requesting a ticket - doesn't work because I am clicking other with info - this does not work - it says need info which I typed.  Getting very frustrated with this system!!  

[golfball]

When you have trouble submitting a ticket the next step is to message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your inbox to see when they respond.

[hTideGnow]

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account