Community

Youtube

When I’m using data, I can’t access YouTube. It says no internet connection try again. I never had this problem with my other carrier.  Please help.

I am trying to pay my phone bill

Wifi

I have no wifi or internet my boll automatically comes out if my account and it is always paid

Welcome Bonus 5 Points Inquiry

Hi there, I joined Public in Nov 2024. It has been just over four months, but I haven't received the Welcome Bonus of 5 points. After a quick review of the posts in this Community, I noticed many users have experienced challenges with receiving the W...

When I login to My Account I am getting Our Services are Getting an Upgrade Message

When I login to My Account I am getting Our Services are Getting an Upgrade Message March 4th to March 5th and today is March 10th and I am unable to look at my plan.  Also when trying to make a local call I am getting a message that I am out of minu...

transferring your number - incorrect account number

I’m trying to transfer from lucky to public. I accidentally put the incorrect account number. How do I let public know the correct account number the start the process over again? 

Adding on a few days to paused subscription?

I'm travelling internationally (Europe) for shorter than 90 days this spring. I understand from other posts here that I can pause autopay for this period so that my plan isn't charging me while I'm not using it. Great! Unfortunately for me, I leave t...

Promo code

My wife and I have 3 phones between us and working on getting them switched over to public, we have a referral code for the first one from a friend but wondering if I can give myself(different email) a referral code for the other 2 phones. If so can ...

Unable to change payment type, notAbleToProcessRequest-Bank says not them. Tried 2 cards,app,private

I need to change payment type so can turn my phone back on. Been trying for 2 days with no success.  Tried a Visa in private window and a Visa Debit Card.  Also tried using app on phone.  Called bank, they said can see request, they are not denying i...

voicemail is not working properly!

My voicemail seems not pick up my calls that I can't answer. When u call and try to leave me a message it just a beeping sound

Cancel my subscription effective Mar 10 2025

Hi!  I ordered a Sim on Mar 9 2025.  After speaking more with my current mobility provider, I have decided to remain and no longer wish to switch to Public.  I was hoping to halt the order in it's steps since it still says Processing.  And also to be...

My Voicemail pin

Hi Public Mobile support,Would you be able to tell me what my voice mail pin is?Name: ***Phone#: ***Email:***Thanks!JX Edited by Moderator ***

Service Towers

I've got some friends that might want to sign up for Public Mobile but they are wondering if they can get any Tower service around the West Hawk Lake by the Manitoba/Ontario border. Has anyone here been in that area and what was your experience.? App...

suspended number

How do I use my phone number that was suspended to reactivate my account

Finding an account number

I have recently switched service providers from public to Rogers.  My account with public is supposedly closed but the Sim card and old phone number are still working.  How can I get my old account number with public to transfer my phone number 

Voucher not working / Access to old account

Hello i am messaging because i already have an account and number but don't know the email hooked the account as the ex set this up for me years ago .  i have never had this issue happen where i have bought a voucher and it not work. i took it back t...

Reward points

I signed up for an other plan and went to my reward points but there are all gone where are they ? how could I get them back ?

Referral not acknowledged/chat

Struggling to get to talk to someone.  Keeps asking me to log in which I do then it forwarded me to here. yesterday my wife opened a subscription using my referral code.  Neither of us have had any acknowledgment of this. many advice on how to actual...

Can I get my last 2 months (Jan. & Feb. 2025) invoice ?

Hi support,I just switched carrier from public mobile 2 days ago. I found I forget to download last 2 months invoice to present to my employer. I do not have access it any more. So can you please download for me and email to xxxxxxx@gmail.com . my ac...

calls

Hi Community I cannot  make calls or send texts.  I CAN recieve calls.REcently ported from Bell on eSIM. I have powered off/on...switch airplace mode off/on...checke esim and it matches whats on the phone.Im unsure what else to doCan someone provice ...