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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Upgraded to 10gb from 1 gb in janaury but public won't let me use extra 10

January I upgraded from 1gb to a 10 gb plan. Have not used phone since as I was out of country. Just used 1 gb and see that on my act i am almost out of data. Impossible. Help please??

Second line same account

Wanting to add a second line, can it be paired to the same account or new and separate account is needed?

Nothing incoming or outgoing!

My phone is not able to send or receive texts nor make or receive calls, and it seems to have been like this for a while. My account is up to date. Wifi works on the phone, but nothing else. Any idea what's going on?

Cannot update credit card information

The form doesn't work. I get no cursor except for the postal code field. Card in there has expired. Canot change details. Cannot add new card.

Resolved! US Canada 5G plan

I have this plan and it says unlimited minutes within US and Canada. Why is there a prompt saying Long distance charges may apply when I dial an 808 number (which is not in the list of exceptions). I am still in Canada and will be traveling to the US...

Blocks

Why is a number not ringing on my phone when a certain person calls? The number is not blocked. I believe public mobile is at fault.

Something wrong with your network

Unable to make or receive any calls for at least three days. How can we get a refund for these days when the service hasn't worked? Will there be any customer service available that I can contact?

Cannot call/receive calls

Have checked that my account is active, plenty of data, turned it off and on again, toggled airplane mode off/on, all of that. Text still working.Have noticed in the past 48 hrs there's some heat spikes, and in the previous (to the 48hrs) had been ge...

my phone cannot call or receive a call

Stuck validating identity, no SMS

Hi,I have just registered and I am stuck in a loop trying to confirm my identity. It’s say a 6 digit code has been sent to my phone but I don’t receive anything. I can confirm I am receiving other SMS messages so I know my text messages are working. ...

Resolved! Porting number from Virgin plus to public mobile, resulting in text from Telus

I may be having issue right now when transferring my number from Virgin Plus to Public Mobile. I received a text message shortly after initiating the transfer from Telus, saying that there was an issue with the request and asking me to resubmit. M...

Referral codes

Can someone please tell me if xxxxxxxxxxxxxxx code gives me 25$ credit and xxxxxxxxxxxxxx code gives me 50$ credit?Just trying to figure out what code is best to use.Thanks

Resolved! New Activation

Hello, I just got stuck in a repeating loop with the app. (I think it may be because I input an incorrect password.) Samsung internet also did not function properly, asking repeatedly for my text message pin.I switched to Chrome and had no issues.New...

No Calls in or out in central Edmonton, still have Data. Is this related to the 3G shutdowns?

I've been using a Nokia 7.2 on PM's network for the past 5 years, no issues. What I've always liked about PM is that by not having to worry about phone contracts I can have whatever international phone I want as long as it's network compatible. Sud...

Phone calls not working in Durham region?

So recently I've been having issues with phone calls not going through, but texts and data are working fine.It happened for a day before self-resolving, and now it's happening again. I traveled out of Durham region and had no issues, but upon return,...

Resolved! i can't calling and receive

In the past few days, my mobile phone suddenly lost its signal and I can neither make nor receive calls.The signal comes and goes. Even when there is a signal, I still can't make phone calls, But I can use the mobile data.This has happened for the se...

Resolved! no service

I am in Florida and have the canada,U.S. and mexico plan. My phone is a 2022 Motorola G power. The phone will not make outgoing calls. It shows I am connected to T-Mobile but I make a call and it immediately disconnects.

My Account

Hi Community I got a called saying my phone number will be freeze within two hours. Is this a scam?Thank

Re: Extend service

Hi could you please extend my service for 1 more day please ? Its vital I have a phone for work purposes I can pay tomorrow, please understand my request , ?

Unable to receive or make calls

I can’t make and receive calls and texts. Says homecellular network has not authorized. Unable to receive text to confirm number on account

Log in new account

Already have an existing account, trying to add another phone but new account keeps reverting to my existing with a new email address

My account. Need to chat with service support agent

Trying to reactivate an account?

I am trying to reactivate an old account to resubscribe to public. I’ve gotten as far as the credit card put in my new credit card information which I don’t think was the same as the old credit card information and it would not accept. It just said t...

I had siged up so many people before the point started.

I used to get so many discount and was the reason why I am with PM. My son noticed a couple of changes to my account. I was getting so many discounts and now not seeing anything. This is not right. Should I not atleast see equivilant points being giv...

Resolved! Account payment

My account did an auto new payment with out my permission now what I'm so post to do with a $50 card ??

Resolved! What is the actual true limit on unlimited USA-Mexico roaming?

The Public Mobile deal with 60 GB data for CAD $35 is an incredible price.What are the actual genuine true soft/hard limits on this plan? I don't ever believe any mobile company selling "unlimited" features. TGTBT. I wasn't born yesterday.I live betw...

Resolved! Transferring Public Mobile phone number to new phone

Hello all. I should know this but I don't. I currently have a plan/phone number with Public Mobile. I am upgrading to a new phone. I need to keep my current phone number. What are the steps involved? Currently have an ESIM and have ordered a physical...

How do I set up an EverSafe account for a PM phone?

My PM phone was set up sometime in 2022, for my child to use. The bill is paid each month. Voice mail was not set up because the phone is used almost entirely for text messages and the occasional received call. Shortly after it was set up, PM ch...

Using my phone in Argentina

I’ll be travelling to Argentina and need to use my phone there ie to receive and respond to texts, to receive and return calls and to access email messages etc what options do I have? I’m unclear if any of the current plans will work while I’m overse...

Can't call in or out

I am in the USA and I can't call Canada or receive calls from anyone.I followed the instructions from yesterday IT to use the T-mobile and version provider. It worked to make two calls and then this morning it doesn't work now.Someone in a IT replied...

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