Community

Network key needed

I am porting my number from PM but when I put the new SIM card in it’s asking for a network key. Where do I find this? 

Bank Verification codes while traveling

I was in Turkey last Fall and had a huge problem with booking flights & hotels while there. Since Turkey does not allow esim, I had to buy a new Sim in Istanbul. Great,  except when I was trying to book a flight or hotel,  most times  the CC insisted...

Unable to pay 911 emergency services fee via 611

Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...

Koodo is offering $30 canada, usa and Mexico plan with 60 gb

Koodo is offering $30 ,60 GB plan for canada , usa and Mexico plan would be able to match it or should I port out to get that number.

cancelling a plan

Resubscribed with same plan

Can I stop subscription of my current plan and resubscribe before 90 days to get same plan. Om currently on 18 per month plan but dont see this plan on available options. Is it possible to get same plan if I subscribe after my current expiration and ...

Haven’t received eSIM

I just bought an eSIM as I got the new iPhone and it doesn’t have a spot for the physical SIM. So I have now bought the eSIM and have not received an email with the QR code. I have checked all boxes spam, junk, etc. 

Trying to update payment method but the site won't log me in properly.

Trying to log in and can't get past the resume activation page even though I am a customer.

No cellular service in Mexico need to get connected tried the turn the phone off did not work

Cs agent

Where do I contact you

service

Phone not able to make calls

Swapped my phone from Rogers to Public Mobile on Saturday, have successfully made phone calls and texts since (on Sunday), now texts work but calls don't work either inbound or outbound.

Text messages

Am I able to retrieve accidentally deleted text conversation?

Dbl acct

When I renewed my husbands phone I somehow ended up with 2 accts. I’d like to cancel one of them so I’m not paying dbl. his number is 250-xxx-xxxxEdit by Dunkman: removed personal information

Confirmation loop.

My mom's phone was lost/stolen and we can not access her PM account since the phone asks for e-mail verification and her email now wants to send her phone a PIN for verification. Called a TELUS store and they said everything is online and there is no...

Lost SIM Card - Can't Log into my account

My phone was destroyed along with the SIM card. I bought a new phone and want to buy a new SIM card for it. However, I can't log into my account because both my e-mail address and phone number have changed since I subscribed to Public Mobile in July ...

No data in downtown Toronto starting at least 7am until now (11:41am)

Cellular works.  No data.Also had issues connecting in the morning at all even to cellular service, but that resolved.Don't need troubleshooting help.  No outages reported on Telus site.Maybe here's where there zero customer support "feature" becomes...

using SIM card on another phone

Hello there, I'm currently using and old iPhone, but it seems to be on its lasts days. I wonder if I can use the SIM card on a flip phone? Thank  you!! edited by computergeek541: changed category (discussion isn't related to Community)

Re: Block number

Hey can you link or help me with this information please?

Data not working

I just checked my account overview to make sure I still had data on my plan left and I did, so I'm confused why this morning when I was attempting to use my data it simply wouldn't work. I had 5G in the corner of my screen and full bars for cell conn...

Can’t connect to Pet Camera on Data

I have recently bought a Pet Camera which is connected to my Wifi at Home. I am able to see the live feed on my phone when i use wifi or other peoples Data/Hotspot but it doesnt work when i use my Public Mobile Data. I can log in the app but it doesn...

Data

I have paid for a new subscription but still my mobile internet not working 

Porting my number

“My number port from Bell appears stalled. How check the port status and re-submit the request if needed?”

Charges

I am being charged with data usage when I am sleeping in my home and a valid good working WIFI is on/working.

ISamsung A72, need advice

Hello everyone, I have a Samsung A72, it's a bit old but I don't want to replace it yet. Not long ago, I reset it to factory settings because the memory was clogged with something unknown, and I transferred all my photos and videos to my computer. So...