Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A month or so ago I received your message that support fo my phone would be terminated. This was due to upgrading of the network with which my phone will not not compatible I can't now find the message. WHEN does my service terminate
I had added a promo code that gave my account 10GB of additional data for 24 months. I did this last month and it showed in my account thececmxtra data even saying it was a 24 month promo. Now it is gone and only shows the data that regularly came wi...
I have requested for service provider transfer from freedom to public. It is more than 2 days but still not received any update yet
I just made an incorrect transaction on my old account instead of a new account and need to have it cancelled or transferred to correct account. I can’t find anywhere to deal with the situation. I have removed credit card info from the old account a...
Just switched from Sasktel to public mobile yesterday. Can’t phone out but can receive calls. What to do?
My porting process was completed a month ago, but my SMS service is completely broken. I cannot even receive system messages or verification codes. This is not a device issue. I have already followed all the standard troubleshooting steps, including ...
iPhone 5SE says "No Sim" but there is a card in the phone. I swapped out with another card and it worked. Should i buy another card or by an 'e' card? (mine sim is only three months old and has not been take in and out except for recently to "reboo...
I have eSIM came from other provider said yes to transfer , then I have nothing my primary is sos and my secondary is public mobile, which does nothing for me as I have no data , no service and no sms . I’m stuck with nobody to talk to to resolve my ...
Hi there, I bought a new phone and plan to transfer the eSIM from the old one to the new one. However, I checked my email and did not see the welcome email before. Please help if possible.Thanks,Son Phan
I need some help switching from esim to SIM card. when I signed up i chose esim, but my Phone is not esim compatible.
Hi I am currnetly unable to access my phone and need to pause my service, unfortunately i cannot complete the verification process because the system keeps sending the six digit code to my phone.There is NO option to recieve the verification code by ...
My number was ported from Bell Mobility to Public Mobile. Outgoing calls, SMS, data, voicemail, and iMessage all work correctly. However, all incoming calls go directly to voicemail with no ringing, and my iPhone receives no missed-call notification....
so they keep paying $5 extra till march 2027 every month or this is just a one-time charge?
$5 dollar was charged (x1 30-day 3G Usage Price Increase) but I didnt asked for that service?
UrgentI can not access the internet or make phone calls right now. everthing is good yesterday. please help.
I've been a Public mobile customer for over a year. When I login to my account, it gets directed to new activation page and I'm not able to see my account info at all. I tried on the app and computer as well.I logged out/deleted the app and installed...
I'm a new client and had requested a regular Sim card. It's now been 9 business days and the card hasn't arrived. Would like to change to an e Sim rather than continue waiting. Need instructions for that process.
Can't receive SMS abroad, want to port my number! How to do that?
I lost my phone, and when I tried to change the SIM in the app, it sends 2FA notification to the phone number on that phone. I need somehow to send that 2FA notification to email instead of the phone number
Hello I was just activated yesterday so I am able to have data and make phone calls only with this temp number, but my phone number from the old service provider, lucky mobile isn't working to yet, no one can call me on my number it goes straight...
@CS_Agent my phone got destroyed and I’m trying to switch the phone number to my new phone but without an SMS number that goes to my old phone, I cannot switch it but there’s no way for me to get the SMS number because the old phone is destroyed. Ple...
It says I need to add a plan. When im all paid up and in good standing....
I just purchased an esim via the mobile app on July 7, 2026. When I checked my account, I was charged for the esim two times. Please correct the double charges.Thank-you,Anna
How to tell if my payment will come out automatically
Good Morning,Last month I was given an extra 10GB of data for 24 months for when subscribe to 25/month. But It was gone last weekend.can you please check what happen? Thank you
I can,t dial 1800 numbers. I already restarted my phone for a couple of times. No success. Please resolve the issue.
Hello there! Just got a kids smart watch from Amazon. Having some issues getting the data connection to work. I've already dug around and found the SMS command to set the APN settings but no luck making it work yet. For now, I'm wondering why I can c...
When I sum up the data usage the sum doesn’t align with the amount of data public mobile says I’ve used. I was hoping public mobile would have this correct and explain why this has happened. Specially my sum is 10-11 gbs but public mobile says I’ve u...
Hi,I was porting my number from bell to PM but during porting entered the wrong bell account number. I recieved the bell authorization and said yes. However, then received a message of error due to wrong account number. Now i fear losing my original ...
I transferred my number from Lucki to Public mobile. The Data works but I cant receive SMS
