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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2264 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3856 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34252 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45924 Views
  • 182 replies
  • 30 Bravos

Log in

hi! I made an account 5 years ago but I can’t remember the email i put and now I really need to log in because my card that I was paying with got expired so they canceled my subscription and I really need to renew it

Lisa11234 by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting order

I am about to port a Rogers number from my older Rogers rental android phone to my 30 day old iPhone which was assigned a new number by PM when I subscribed here. Do I transfer all the photos and apps from my android to iPhone before or after Porting...

Rick727272 by Good Citizen / Bon Citoyen
  • 96 Views
  • 2 replies
  • 0 Bravos

Phone periodically not making outgoing calls

It is extremely frustrating to try to resolve this significant issue! I've been with public mobile for >3 years and if it is not resolved within a day I will be switching providers as it is very important for me to be able to make calls. I am not eve...

Hipdiver1 by Good Citizen / Bon Citoyen
  • 227 Views
  • 13 replies
  • 1 Bravos

Is the VOLTE white list up to date?

It doesn't seem to have phones past 2022.https://www.publicmobile.ca/en/get-help/articles/volte?_gl=1*o4o3jw*_gcl_au*MjA5OTg3NTIzNi4xNzQ0NzE0MzE4*_ga*MjA0MjA2MzMxNC4xNzQ0NzE0MzE4*_ga_5Q4XYYJ879*MTc0NDcyODg0MS4yLjEuMTc0NDcyOTIxMi4xLjAuMA..

Jim418 by Good Citizen / Bon Citoyen
  • 270 Views
  • 16 replies
  • 0 Bravos

International travel

Hi I am heading to French Polynesia on Friday. Are there add ons available for that region? How do I access them and add on ? 

VanB by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 1 Bravos

Resolved! No phone service - how to get real help with support?

I got no phone and data service today, I thought it was because of the plan so I proceed to upgrade to a 5G plan but still no service.  I restart my phone few times, put my SIM in a few times to no avail. It's a nightmare to get support here.  I can'...

Lanky1 by Good Citizen / Bon Citoyen
  • 156 Views
  • 6 replies
  • 0 Bravos

Resolved! When to receive my final bill?

Hi! Hope someone can help me. Because of a really good promo, I have already ported my number to another network last March 30, 2025.When can I receive my final bill from Public Mobile? I’ve been checking but could not find it anywhere.Also, will Pub...

fieryairah by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

Neo Credit card

I moved my points over to neo credit card but can't  activate the card with a rural address. How do I get my points back

Leinad by Good Citizen / Bon Citoyen
  • 67 Views
  • 1 replies
  • 0 Bravos

Cancellation of subscription without phone number

When I changed my phone I failed to transfer my number, so I’ve got a new phone and new number and have a new PM subscription.i just realized after 2 months that I’m still charged monthly for the previous PM subscription associated with my previous n...

Tomo7 by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 0 Bravos

Cancel subscription

I am unable to access my subscription to cancel it..  how the heck can I get this subscription cancelled!!!!

Nothappy2025 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

SOS Loss phone

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

Bill99991 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 1 Bravos

SOS only cellular service

 nickname: Pat_NLI have “SOS only” cellular service. Can’t make out going calls “call fail”. Cannot receive calls. Cannot receive texts from public mobile to authenticate my login. I must ask for a resend to my email account then retrieve the code fr...

Pat_NL by Great Neighbour / Super Voisin
  • 162 Views
  • 8 replies
  • 0 Bravos

SIM/Service

SIM card is suddenly not being recognized by my phone. No changes have occurred 

SolK by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

Redeem data from points

Is the data from points good till it’s over or does it expire? Is there any that don’t expire?What if I buy the add-on data? Does it also expire in a month?

Taha2 by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 1 Bravos

Points not credited

Hi,I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted.  Any idea why not?  My March payment was auto debited. thanks

Mikebikes by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 0 Bravos

SOS

Hi, has anyone not been able to call out or get calls but getting emails and texts?

Mary63 by Great Neighbour / Super Voisin
  • 106 Views
  • 3 replies
  • 0 Bravos

Resolved! Personal messages.

my credit card was charged twice so I’ve tried to open tickets and I am new to using the community. However I’m not receiving any emails telling me there was a response so I have missed three responses and tickets have been closed… How is the best wa...

Kendalw by New in Town / Nouveau en Ville
  • 100 Views
  • 3 replies
  • 0 Bravos

I’m trying to switch Subscription’s

I’m currently using the 10gb 4G $25 dollar plan, and I tried to switch the the 60gb 5G $34 dollar plan, and it took the money out of my account, and said the payment failed, yet the money’s in the available funds section of the app. 

ColeDickinson by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting Tips

I have been subscribed to PM for about a month on my iPhone 13, which was assigned a number when I initiated this service. I now about to PORT my older existing Rogers number to this phone, as I am walking away from Rogers and going down to 1 phone. ...

Rick727272 by Good Citizen / Bon Citoyen
  • 228 Views
  • 6 replies
  • 1 Bravos

Usage records

Is it possible to get usage records for the prior 6 months? If so how?

murray50 by Great Neighbour / Super Voisin
  • 122 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to use credit to change subscription

Hello, I am having issues using a credit I see available on my account towards changing my subscription today. The amount is equal to the credit I have in my account and my credit card on file is current. Hoping for support to resolve this as I've ru...

jgra108 by Great Neighbour / Super Voisin
  • 136 Views
  • 4 replies
  • 0 Bravos

Lost chip keep number?

I’ve been using Telcel in Mexico all winter and seem to have lost my Canadian public mobile chip . My account is paid but I have no chip. How do I get new chip and use old number?

Lizp by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

Outgoing Calls

Recently, sporadically my phone wont dial out but I will receive all incoming calls. How can this be fixed, and what phone store deals with public mobile so I can go into a store to get them to help me.

DingoDan18 by Good Citizen / Bon Citoyen
  • 248 Views
  • 10 replies
  • 0 Bravos

Cancel the service

I have been trying to cancel the service that I am not using but there is no easy way to do itneed help

Nanna by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

Previous service provider's account number of digits only 9?

I am in the process of signing up. The Public Mobile (PM) sign in process asked for my previous service provider's account number. PM says it is 9 digits, but my old one is 10 digits. What do I do? I just dropper the last right hand digit.

IG24 by Great Neighbour / Super Voisin
  • 139 Views
  • 4 replies
  • 0 Bravos
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