Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
says my phone is unauthorized when trying to sign in what do I do now I have no phone
Customer Support Teamrequiring access to primary account with esim in waiting and will only text the SIM card that text won't go to for login. contact this email of this account or do I have get another number?Thank you
see it wont even allow me to send you my account details and I need my service fixed NOW! why do i have to wait because your scrappy system wont let me message I have been left without my service for weeks now because of this and i haven't even been...
I have been a Public Mobile customer for years. My Iphone was just updated (OS) and I was kicked off my Sim card. Now I need a PUK to open the sim card. How do I do that?.....Incredibly frustrated.
I would like to listen to my messages from another phone, or public street phone booth, or on computer.please help
Been with public mobile since it started need to reach costumer agent. My credit card expired I can’t make or receive any calls and I can not enter new number because I don’t remember password for my public mobile account. Can’t reset password as ema...
How can you add a subscription with a second phone and number under one email address
I will be moving 2 phones that are the same account at Koodo. What is the process to port the phones and the phone numbers to Public please
Hi. My daughter provided a referral. I didn’t see any discounts attached to the referral code. she also has a 30g plan for 30$ which is what I was looking for. Ive also been charged twice by public mobile for my account.
Hello, I subscribed yesterday to public mobile from Bell. I did everything I thought I was supposed to, but I’ve got no data, no phone usage. I clicked the button to transfer my number from bell, and clicked the email from bell to say yes to the tra...
I transferred today from Koodo Mobile. Has anyone done this and how long does it usually take before you can make calls and send SMS messages. How long should you wait before reaching out for support? Thank-you!
I want to switch from Koodo to public mobile. I did not see any options to port my old number. Also, I want to take the canada-US, mex plan. Can I text and call if I am in any of these countries without getting extra charge? I tried to chat and I did...
I have read lots of conflicting information on this topic. So I thought I’d post this topic to be sure I get the latest and greatest. Apologies to all for any repetition. I just need to be 100% certain of the process. I currently have a physical SIM....
Good morning,I have recently moved and I would like to update the record in Public Mobile with my new address. I was looking around and unable to find where to update the address Kindly advise.Patricia
Hello.I recently travelled out of the country and I need to receive sms while abroad, but PM doesn't offer that.I want to move to Koodo for this reason, but I can't receive an SMS from PM to confirm this. Are there other ways to go about this?
I am affected by the same issue
Hello Public Mobile Support Team,I’m currently a Public Mobile customer and I’m considering buying a new phone. Before purchasing, I would like to confirm whether these two models can make and receive phone calls on the Public Mobile network (includi...
So I made a account with publicmobile and I purchased a esim and everything but I never got the email that you get to download and install the esim please help me please
I want to cancel my number
Can’t submit ticket, stuck in login loop. Login successfully but can’t do any ticket. Trying to close my account, thought it was just a website glitch that would resolve over time, help billed for account I have been trying to close
Do I loose my number if I order a E-sim for my new phone. At the moment I still have the physical Sim but I'm getting a new phone that uses E-sim
My Plan was originally 15 per month minus $2 for auto pay since 2019 but for past few months I have been charged $18 + tax I dont know when this was changed Please give me an explanationThanksDar
Hi Everyone,I put my sim card in a new unlocked phone (Xiaomi redmi note 14) since almost a week ago that i landed in Canada. I have SMS service and data coverage. But still no phone call Service ( incoming or outgoing call).I had this simcard since ...
I need to get a copy of all my bills for tax purposes please
Today is Dec 16, but my usage history is only updated to Dec 12. Is this correct?
I’m experiencing an issue completing my eSIM registration and accessing my account via the Public Mobile app. I previously had a Public Mobile account over a year ago. Today, I logged back into that same account and successfully purchased the $40 pla...
Just switched my phone over, and I've been having trouble porting my original number. I'm receiving calls to my new phone, some messages to my old phone, and some to my new phone. I'm not sure what is going on. When I try to reach out for help, the C...
Hello, I'm looking to purchase a new phone as a gift for another family member who is a PM client. What would be the best way to determine if the phone I plan to purchase is compatible with the Public Mobile network?Thanks
I have a 1Gb plan.My phone says I have used 133 MB of data since 1 December 2025.Why has my data been cut off?Do public mobile normally make their customers angry?
