Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On June 30, an additional charge of $5 plus tax was deducted from my credit card without my authorization. I never agreed to this charge, nor did I receive any prior notice that my subscription price would increase. The transaction description indica...
I changed my phone, recently but also traveled for a bit, so I wanted to temporarily stop by subscriptions. When I changed moved, the website told me I was no longer subscribed but I recently saw i was still charged even though it's still asking me f...
Hi there I’m contacting about having a problem with my phone, backstory yesterday I was going through my settings for my data cause my data wasn’t working whenever I was out of wifi reach so while trying to figure out I hit the eSIM button on my iPho...
My card cvv is not being accepted
Researching new phone to be ‘compatible’ with PM network. Selected S25 FE. Went to IMEI checking and surprise – it is NOT compatible. Like, REALLY???? One year old phone is NOT compatible?! What a pile of garbage.Then went to create a ticket so PM ca...
I had about 80 one-time bonus long-distance minutes left on my account from Public Mobile, and yesterday a friend called me from the US, and toward the end of the conversation I got a text and a recording telling me I had used up all my long distance...
Hello,I did not receive summary activation email for esim.And can't activate esim and use my phone.
I got a message about being able to change my plan for a $40 dollar plan but on the app the cheapest option available is a $45 plan. How can I get the $40 plan?
Hello every one, I did a mistake yesterday, when I choosed the plan option of international call by cell message, I wrote YES1 (but is it close to be a fake information, because it is just for some countries) and I am especting more global. So, how I...
I tired all the steps in this community and web searches to resolve the RCS issue. Still can't get my texts when on data only. I am using a Samsung S20 with a physical Sim. What other options do I have?Clear Cache, Clear Data, Toggle it off and bac...
Anyone else having issues today redeeming Payment Vouchers? • App shows that it’s valid but doesn’t add to available balance. • 611 will not work for Redemption either.
Hello,I recently changed my subscription to the $50 plan but I no longer need that plan. I tried to change my subscription back to your basic one which costed me $21.56/month tax in but there is no option online. Could you change my plan back to the ...
Hi, hoping for help with a network/SMS provisioning issue.About a month ago I traveled to Japan and installed a travel eSIM alongside my physical Public Mobile SIM. After returning home, I removed the Japan eSIM and switched back to my regular Public...
I ended up breaking my phone (water damage) I'm now locked out of my previous account attached to this phone as I need the code my phone number is getting to get into the account. I have no way to get in to exchange the number to a new phone or to ca...
My father in law passed away and I need assistance suspending his account. Please respond ASAP.
I was switching my wife’s cell provider from Rogers to Public. I accidentally entered my IMEI when I should have entered hers. Rogers has switched over to Public but now neither phone is working. What do I do now?
last month my subscription plan changed from 29 $/month (for a 4G plan) to 34 $/month without any authorization, consent, or information. it was added a 5$/month add-on for 3G. who can help me with that?
My son is locked out of his account. How can I chat with an agent to get this resolved?
Checked imei and told was compatible. Then bought plan and got an esim. At activation through app not im told phone is not esim compatible... I have a Samsung s20 ultra 5g that was used on bell before. How do I get activated? This is for my old dad....
Hi, I had a previous sim card from public mobile which had my number on it. I went away to Europe for a year and parked my number at NumberBarn, then when I tried to port it back, I put it onto an e-sim because my new phone allows me to do so. I did ...
Hello Public Mobile Support,I am requesting assistance with my account.I paid my Public Mobile bill through MuskBird, and the payment was taken from my account. However, my account still shows that it is suspended for non-payment.My data has renewed ...
I confirmed with CS_Agents before the due date to ensure my phone was compatible and that I wouldn't get charged. And here I am, discovering that I was charged the extra $5. I just sent a message to CS_ Agent to rectify the issue.
Hello, My phone was totally fine an hour ago. suddenly I can't open my VM (says not registered on network). I can't call people or text. I also cannot submit a ticket. Not sure what to do. I did the airplane mode thing, I restarted my phone. I checke...
I am interested in purchasing an unlocked Samsung A17 cell phone. Will I still be able to keep my Public Mobile account?
My son recently got a new iPhone 17 Pro Max and we are trying to move his Public Mobile service over to an eSIM.We are able to log into his account on the app just fine. However, when navigating to the "Change SIM" screen, the system asks for a 2FA v...
I switched over from Fido 2 days ago and I am not getting texts. What am I supposed to do?
I’m having trouble with getting my e sim neither phone will work with messenger to verify my account need it emailed instead
I'm having trouble logging into the Public Mobile app.When I first signed up with Public Mobile, I was given a temporary phone number to activate my account and log into the app.After that, I successfully ported my original phone number to Public Mob...
I received a message that my account is suspended due to an unresolved payment issue. Found out that the contract is expired. When I go into my account to try to make a payment it tells me that a payment cannot be made at this time and to try again...
I claimed $20 out of my 41.49 points(left 21.49points unused) on May 29 to pay for June bill. But $20 credit was never applied to my June 28 payment,I was charged full $40.32 ($36 plan and tax), today I just found out all my $20 credit and left...
