Community

my phone doesnt have servise

how to create a new community user to be used to ask CSA to reset password for locked account.

Hello, my mother in law had a credit card problem and and autopay failed ,so she cannot use her phone.  In turn she got her account locked out. I have been trying to reset the password to fix the credit card problem. CSA says just to create a new com...

Porting a tablet number into a phone number

I am currently have a plan with fido but I am planning to move into PM. I just found out my plan was a tablet plan and it did not have any ability to text or call. I was wondering if it was possible to still port this tablet plan to PM and turn it in...

SMS Text Messaging not working (since porting number - esim on iphone)

I ported my number over yesterday and it seemed to be successful at first (I can call, receive calls and data all working). However, text messages (both incoming and outgoing) do not work. I have restarted the phone and retried various times.Trying t...

Dropped Calls

Anyone else experiencing frequently dropped calls? For the last few weeks, I've had my call drop for no apparent reason at least 10 times. 

Transferring from BELL to PM - calls not coming through

I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working....

Esim

I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today. 

Long distance add-ons

Is there an add-on available to a Canadian subscription that would include the British Vir

When are the payment, text and activation issues going to be resolved?

When are the important issues going to be resolved? I cannot in good faith recommend PM to anyone I know with payment, text and activation issues still ongoing. As well there is now long wait times for help. One friend regrets activating with PM when...

Can't receive texts and iMessage and FaceTime not working after number transfer

Hi all,I just transferred my number over from Rogers to PM and now I can't send or receive texts. I have no problem making or receiving phone calls but for whatever reason I can't send or receive texts. My iMessage and FaceTime also are unable to be ...

eSIM set up

I started the process to do the eSIM transfer from Rogers to PM. But I panicked that I would lose my images, etc. So downloaded that to my computer and in doing so, the page to complete disappeared. I went to my email and scanned the QR code and got ...

Porting from Rogers texting not working

I ported my Rogers over to Public yesterday. I did receive the text from Rogers to allow the porting of my number and replied YES. When I check my Rogers account it now shows closed. The phone part works but texting is not working. I tried restarting...

Usa Data Not Working

Hi Community,I've read the posts here about troubleshooting when data is not working while roaming in the US. I have an android phone, a 50GB within Canada and US plan. I arrived in Arizona yesterday and my data is not working. I've turned on data ro...

going from iPhone 7 to iPhone 13

My automatic transfer of data from my iPhone 7 to 13 didn't allow me to transfer the phone number because of the SIM card.. I purchased a new SIM card for the 13. Now how do I transfer my phone number to the 13 without losing my rewards.

can't update credit card information

Can't update credit card information

Not getting texts

I cannot send or receive text. I ported my old phone number Thurs nite late . I can call out and receive calls .  

Call failed/dropped at 10 minutes... becoming a regular thing!

I have an iPhone 8, sure it's old but around the 10-minute mark on calls I get a dropped call with a "call failed" message on my phone. Not every call but it's happening daily now... does anyone else experience this?I suspect it's the phone but if we...

Texting on note 5 not working since been on publicmobile

5G Network

 @links to membersGood Morning, Yesterday, I bought a Samsung A15 5G phone.  I have set it all up, but the choices for Network Mode are only LTE/3G/2G or LTE/3G/2G(auto connect. On my old phone I had LTE 4G, using the same SIM card.  I have just chan...

Unauthorized access

I cannot log into my account and I already reset my password. Every time I try to log in, the unauthorized access text pops up. Can someone help? 

Esim

I just bought an iphone se and I want to load an esim, but I don’t have access to the button buy and install, it is hidden behind another button. 

Number not transferring.

My wife and I switched to Public at the same time a month ago and she is still having issues transferring her phone number. We both came from the same carrier and went through the process and the same time; I’m stumped on why she is having issue but ...

US roaming

Recently there was a news story saying that Public Mobile was discontinuing free US roaming on plans that currently include this option. What’s up with this? Does anyone know more details? Any info would be appreciated! 

No text messages or imessages

I have sent 3 tickets in the last 24 hours as I'm a new customer as of yesterday morning and I haven't heard back. I have tried EVERYTHING in these threads and nothing. I still cannot receive any text messages or Imessages or facetime requests. My ph...

Continue charging

I changed to service provider. But public mobile service Continuously charging. I need help to stop charging and those charges already taken to get back.

Can't use Us roaming Data

I'm on trip at Newyork city. So I purchased Us roaming data 3GB 3days ago.But it doesn't work properly. the roaming data is not connected well and even if it is hard to connect, it keeps getting errors because it is too slow.My trip is ruined because...

New SIM Activation

I can't activate a new SIMIt kept giving me the error below for days now.Can you help?WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again