Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. My mom is currently with videotron and would like to transfer to her numer and service to public mobile. Is is currently in Florida for a few months and was wondering if she can to start the transfer while she is in Florida
Can anyone explain why I see an old plan on my Public Mobile phone app, but when I log in online it shows the correct newer plan?I changed my plan online on Dec 21, 2024. It was set to change to the new plan on the next billing cycle starting January...
I've been private messaging with an agent but then lost communication with her. Then another agent sent me a private message offering to assist me, but asked me for the "case number" from my communications with the previous agent. He claims the case ...
Hello community! I just learned that I can "unsubscribe" and pause my subscription for 90 days while retaining my phone number. I am traveling abroad and will be doing this. However, before I knew this information, I had already redeemed my public po...
I received a Koodo sim that I cannot activate
I can’t access my account I have no service on my sim. I want to cancel my account. How? I need to talk to an agent
How do I log in if I keep getting the Forbidden A1 error or it keeps looping back to the log in screen. I have tried restarting my phone and resetting my password already.
Your year-end promo which I subscribed to includes 1000 monthly long distance minutes to certain countries including UK and Philippines. I need confirmation that my current plan includes this feature as I don't see it in my account.
Contact me phone transferring problem
Hello,the compatibility check for Samsung ultra said it was compatible, now when I get to step 6 it says it is not supported. I reached out to an agent and they said they could not assist, and to come here.
I tried transferring my number to a new provider yesterday but now I have no cell service from Public Mobile or Freedom Mobilei also can’t access my account to see details of my account #
Hi,I recently switched from Virgin to Public Mobile. There was an error during the transfert.I called Telus and they offered the same plan... so I switched to them. Now Public Mobile charged me on my credit card AND I can't access my account, it seem...
how when traveling usa extend add on with out loosing service
I paid for subscription just to find out my phone is not esim compatible. Can I get a refund?
Does it normally take longer than two weeks to receive Sim card?
I want to change my subscription but I don't see the plan I want to change to when I click Change Subscription in my account. How do I get access to the subscription plan that I want?
Can one login have two phones attached to it?
i need to cancel my account, and i cant recall my login details and cant find a way to submit a ticket or chat. can one of the support send me a message with how to do this
I cannot setbup my new account
@CS_Agent I need to cancel an account I cannot get in too as I cannot receive a onetime password.
I have not received my sim card, ordered Dec 31. My husband got his and I ordered his after mine.
Good day all. I am looking to add an additional number to my account for business purposes Can't seem to find a way to do it, even with an E-sim. And if it's possible I want it to come up with it's own Call ID, I want to know what number is being ca...
I don't receive the text message with phone number
I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work can an agent just lease contact me.
I have 100 LD minutes within my plan.. I can call all 7 countries. Can someone tell me all the countries please. Is America one of them? Adam
Hello,No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no r...
There is a reward that cost five points for for Canadian long-distance minutes. How long do these last for will they expire after the end of the month.?
Hi,I read that you need to have VoLTE activated on your phone to have PM service in Alaska. I don't see VoLTE in my settings under mobile networks. As this is a new phone I would have thought it would be there. Does anyone know if this phone will ...
hi there,I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account any...
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