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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Call Forwarding when unavailable or Airplane Mode NOT working

Call Forwarding ONLY when unavailable or Airplane Mode is NOT working. - I have already tried the call forwarding when unavailable on Android (No Success) - Have already tried Public Mobile's "How to Set Up Call Forwarding" at https://www.publicmobil...

esim activation number

How do i access eSim activation number

stolen phone cant access an agent

i cant remember my password, I cant reset my password with my email which resets to the phone that was stolen.i cant contact public mobile to cancel my phone and limit fraud because they are completely negligent to their customers. Im not surprised ...

Payment method update

My phone service has been temporary suspended, I can’t get into my account to update my my payment method

Wrong phone number in Public Mobile app

After Public Mobile was updated it log out from my account. Now when I am trying to log in again it sending verification code to the wrong phone number I can see it because last 3 digits don't matches mine.I logged into my account vie email and in my...

Esim not activating - account stuck - visa charged

I tried to activate a new e-sim for my account after being gone a few months. When i log in using my email and password, it automatically takes me to activate account on the web browser and has me enter visa info etc... I did this once and it charge...

Switched to Public Mobile - Can't receive any texts or calls

Hi there,I just switched to Public Mobile about an hour ago. I have a physical Public Mobile SIM card installed, and "Public Mobile" is appearing in the network section on the status bar on my Pixel.While I can make phone calls, I'm not able to recei...

Oppo phones with Public Mobile

I was looking to get a new phone, specifically the Oppo find x9 ultra global version https://www.aliexpress.com/item/1005012287103362.html?mp=1&pdp_npi=6%40dis%21CAD%21CAD+3115.19%21CAD+2293.83%21%21CAD+2293.83%21%21%21%40210311c217869975315362769e10...

Resolved! Does public mobile have an anti spam for incoming calls like telus, whereby the caller has to press

Does public mobile have an anti spam service like telus whereby incoming calls have to press a number from 1 to 9?

Re: Introducing our new and improved Customer Support Agent process

I was sent a text message to my Cell Phone today with an offer that expires 8/24/26 -5G - 100G - unlimited voice CANADA-USA-MEXICO - 500 INTERNATIONAL MINUTES - 40.00 per month. I answered YES2 and nothing happened - How do I get this offer?

Can't send texts to non iphones

I can't send texts to non iphones since installing an eSIM for travel in Europe. I also bought an electronic eSIM through Public Mobile. I haven't left Canada yet.

New Activation Referral Not Appearing In My Account

Who would I contact via email at Public Mobile regarding not receiving my $10 referral reward Upon my son's new account activation. He correctly entered my referral code when he activated his new account last Friday. I checked my account just now a...

Transfer from Fizz to Public Mobile

Hi there, I need someone to help me with this. I need a PM to manually accept the authorization text to port a number over to another provider? I’m in the Northwest Territories and started the transfer from Fizz to Public mobile, however I can’t rece...

terrible reception

people cannot hear me when i call them. also, data and service coverage is very spotty in my area. It's getting worse. Is there a way to improve this or do I need to switch carriers?

Payment issue

I was charged my monthly Public Mobile payment on the same day on July 25th that I ported my number to Koodo. Since my Public Mobile service ended that day, I would like to request a refund of the payment, or a one-time goodwill credit/refund. My pho...

Add-ons

Can I get coverage on vacationing in Scotland

eSIM not compatible

I just recently purchased the 50 dollar plan went through everything good and fine put the IMEI everything was good, go to download the app and now it says eSIM not compatible, I’ve tried everything can someone help?

I want to delete my account

I thought i closed and deleted my account 2 years ago, just got notification I changed password which was not me. I got back in, and now would like to delete as we no longer have the number associated with this account nor have I paid for anything.

Travelling to the US

I wanna know if my plan includes travelling to the US or is there an additional charge while I’m there?

Request to Reactivate Phone Service

Hello,I recently had to replace my credit card because it had been compromised. As a result, my payment information needs to be updated.I no longer have access to the app on my phone. My phone number is 1-905-xxx-xxxx, and I would like to reactivate ...

returns

I wish to return my sim for refund

Resolved! Number not in service

Hi,I have an auto renewal but my friend tried to phone and it said number not in service. Hope it was a glitch and can be resolved.Ann

International Student from Singapore, no Canada Card for Payment

Hi, I wanted to sign up for a public mobile esim plan with a local number but being an international student, my payment was not accepted as they are internationally issued cards. Is there any workaround for this?

Number Transfer issue.

@I moved to PM on Aug 07 th , 2026. After few days, I turn off the bell as primary in my iphone after going to iphone setting and use primary number as PM. yesterday, I cane to know that on my PM the incoming is no longer active and i was not receivi...

Can’t log in

I cannot get into my account because I cannot get into my email to reset the password. I need to add my new email to the account so I can make a payment. Please help. My old email is [email protected]. My new email is [email protected]

Resolved! subscription change but phone not working in usa

Hi AllI changed my plan to include usa as of 8/11 but phone not working in usaI rebooted, have data and wifi on as well as roaming. Any suggestions. I'm paying but don't have service.Thanks

Resolved! To port in a phone number, do I really need an alternate phone # on my old provider's account?

According to this article https://www.publicmobile.ca/en/get-help/articles/transfer-your-number, to port in my number from another provider (in my case, Koodo) I need to provide for my "Alternate Contact Phone Number" for the Koodo account. As far as...

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