Community

Can't send texts

I've tried manually entering an APN, airplane mode, restart, reseating the SIM and upgrading my plan. Everything except sending texts works fine, others say their texts also show when I read them. My next solution is going to be changing carriers so ...

Add ons

I am unable to see the add ons that I have added to my account.  I selected Shop Add-ons from my subscriptions page, but do not see the 3 add-ons that I have.  

Esim showing wrong number

I tried resetting the network setting with no luck. I also find it odd when I log in to PM it tried to send a SMS to the temporary number I don't have access to anymore.Had anyone tried an esim swap? Did it help?

My mom can’t receive calls

Every time I call my mom there is a message saying the client you are trying to reach is not available.can you fix this issue?also I used to pay $17 per month and now my bill is over $20 can you tell me why?

Unable to make calls

I have the Canada/United States/Mexico plan but it won't let me make calls while in the u.s. It immediately disconnects. I can still text.  Any ideas? Thanks.

Bill

I need a promo code.  I can't afford to pay my bill on time.  Anybody have one please?

I’ve erased my phone…. Please help!

I’ve erased my phone in error with the find my phone app and do not have access to my email associated with my account or my public mobile phone number. How do i receive a otp to verify without having access to my email or phone number?

Change plan

I currently have a 27$ plan with20 GB. I’m trying to change my plan to the $20 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $2o plan on my next renewal

Outgoing call from mexico

How to call out from Mexico?

Re: IMEI Not Found – Hong Kong iPhone 17 Pro (Need eSIM Only)

yes same the IMEI isn't recognized. not at the porting part yet. When I tried downloading the app it says VPN is blocking this. I removed all these vpn apps. still after resetting phone blocked from app. then hit app maintenance "hang tight" it says....

Port out Problem

I’m overseas and Public Mobile doesn’t allow receiving SMS outside Canada/US, so I can’t receive the port-out authorization text to reply YES. Can you manually approve/confirm the port-out to Fizz,or provide an alternative verification method?

Long distance calls

Long distance are not going thru. Message says + unable to complete call check with service provider.  Pressing 0 not working either

CHANG MY PLAN

I currently have a $35 plan with 75 GB. I’m trying to change my plan to the $25 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $25 plan on my next renewal.

Mexico calls

How do I get a Canada-US-Mexico phone plan 

Cancelling an account that you can not get in to

my daughter had an account that we created a year ago and I’m not able to log into that account now we cannot figure out the email we used or anything and I need to cancel this account and remove the credit card on file as she now has a different num...

Can't renew & Pay

Hello,I can't renew or pay my bill. Please help! 

Re: Number assigned to another person

Your answer is ignorant. I was logged out of my messenger accounts, my CRA account, and my Bank. I couldnt confirm any 2FA codes as i wasnt receiving them. Someone logged in to my CRA using the number you claim was not of any security risk to me. My ...

PUK code

Did you receive my last message. I need PUK code

Transfer old phone number to Public Mobile.

Have tried a few times.

Payment-subscription cancelled

Hi folks,I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.Any advice on potential options?I try to contact public mobile not too succe...

PUK Code

Hard to contact to get the PUK Code to Unlock eSIM

cannot get into my accounts-so frustrating

Upgrade not working

I upgrade to a bigger data packet  it just renewed and it's still on the old 75 gig not the new 150 gig do I need new sim card or what

Re: Paying from a bank account!

 Really really frustrating because my bank card is in the mail and I ggavs no other option as I’m disabled Nd cannot go get  a vioucher

Transfer esim

Hello, please help. How do I transfer my esim to my new phone. It is giving the message “Contact carrier to set up esim” but it is already set up I just need to transfer it to my new phone . 

Cancelling subscription

I am trying to cancel my subscription but in the Manage Subscription I am not given any option to cancel,

SIM Card No.

I need to buy a SIM card. Can I choose the card number myself? Where can I select it?

Fido holding my numbers hostage.

Hi there, I recently ported 3 numbers to public mobile. The process I followed is the usual fairly easy process (input numbers, wait for port to complete without contacting the original carrier myself, switch SIMs when the old one goes out of service...