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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1274 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3240 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31851 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43724 Views
  • 182 replies
  • 30 Bravos

Youtube

When I’m using data, I can’t access YouTube. It says no internet connection try again. I never had this problem with my other carrier.  Please help.

Jivan by Great Neighbour / Super Voisin
  • 116 Views
  • 6 replies
  • 0 Bravos

Resolved! Any specials for data plans

I have a  $19 subscription with an 1GB data plan. Is any upgrade available for a better data plan at a low price? 

Mauli by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1274 Views
  • 0 replies
  • 0 Bravos

Wifi

I have no wifi or internet my boll automatically comes out if my account and it is always paid

Brenda-56 by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Welcome Bonus 5 Points Inquiry

Hi there, I joined Public in Nov 2024. It has been just over four months, but I haven't received the Welcome Bonus of 5 points. After a quick review of the posts in this Community, I noticed many users have experienced challenges with receiving the W...

Liv007 by Great Neighbour / Super Voisin
  • 159 Views
  • 7 replies
  • 0 Bravos

Resolved! New Client

I referred my friend but she didn't get 10.00 off her bill.  Does this 10.00 come off the next payment or should it have been off the first invoice?  I see that it takes a while for the 'referrer' to be credited  (my first one to commit)

Pegg by Good Citizen / Bon Citoyen
  • 99 Views
  • 4 replies
  • 0 Bravos

Adding on a few days to paused subscription?

I'm travelling internationally (Europe) for shorter than 90 days this spring. I understand from other posts here that I can pause autopay for this period so that my plan isn't charging me while I'm not using it. Great! Unfortunately for me, I leave t...

Ella_w by Good Citizen / Bon Citoyen
  • 146 Views
  • 6 replies
  • 0 Bravos

Promo code

My wife and I have 3 phones between us and working on getting them switched over to public, we have a referral code for the first one from a friend but wondering if I can give myself(different email) a referral code for the other 2 phones. If so can ...

Aarjrow by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Resolved! Switch Plan

Hello,A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?Thank you!

Shurik24 by Good Citizen / Bon Citoyen
  • 90 Views
  • 1 replies
  • 0 Bravos

Cancel my subscription effective Mar 10 2025

Hi!  I ordered a Sim on Mar 9 2025.  After speaking more with my current mobility provider, I have decided to remain and no longer wish to switch to Public.  I was hoping to halt the order in it's steps since it still says Processing.  And also to be...

BRoss by Good Citizen / Bon Citoyen
  • 200 Views
  • 7 replies
  • 0 Bravos

Resolved! Invalid address

Hi there, I am trying to order a new sim card and it doesn't recognize my address, I tried writing it in different ways and I even tried a friend address and still same message "Invalid address". What would be my next step please?

rodric1 by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

My Voicemail pin

Hi Public Mobile support,Would you be able to tell me what my voice mail pin is?Name: ***Phone#: ***Email:***Thanks!JX Edited by Moderator ***

JX2025 by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 0 Bravos

Service Towers

I've got some friends that might want to sign up for Public Mobile but they are wondering if they can get any Tower service around the West Hawk Lake by the Manitoba/Ontario border. Has anyone here been in that area and what was your experience.? App...

Fay4 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming within Canada

This fall I will be travelling from the west coast across Canada and back.  Will I need to pay for roaming when I am outside the immediate area where I live?

brmel11 by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Code being sent to temporary number

Everytime I try to login to read my messages or find a solution in the community bulletin I always have to get a code sent to me via text,email.Everytime this code gets sent to my temporary phone number that I initially got from PM not my number I sw...

Julie93 by Good Citizen / Bon Citoyen
  • 116 Views
  • 2 replies
  • 0 Bravos

suspended number

How do I use my phone number that was suspended to reactivate my account

Joanie5 by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Finding an account number

I have recently switched service providers from public to Rogers.  My account with public is supposedly closed but the Sim card and old phone number are still working.  How can I get my old account number with public to transfer my phone number 

Dstill by Good Citizen / Bon Citoyen
  • 188 Views
  • 6 replies
  • 0 Bravos

Voucher not working / Access to old account

Hello i am messaging because i already have an account and number but don't know the email hooked the account as the ex set this up for me years ago .  i have never had this issue happen where i have bought a voucher and it not work. i took it back t...

CourtneyJane by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

Reward points

I signed up for an other plan and went to my reward points but there are all gone where are they ? how could I get them back ?

Ulle by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Resolved! Will current SIM card work on my new phone

I currently have a Note 5 Android version 7. I am planning on buying a new phone a Coolpad c203 Android version 11. Will my SIM card work or will I have to get a new one. I am 78 so not very good at this stuff.

Roz3 by Good Citizen / Bon Citoyen
  • 556 Views
  • 32 replies
  • 0 Bravos

Referral not acknowledged/chat

Struggling to get to talk to someone.  Keeps asking me to log in which I do then it forwarded me to here. yesterday my wife opened a subscription using my referral code.  Neither of us have had any acknowledgment of this. many advice on how to actual...

Schnuffi by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Can I get my last 2 months (Jan. & Feb. 2025) invoice ?

Hi support,I just switched carrier from public mobile 2 days ago. I found I forget to download last 2 months invoice to present to my employer. I do not have access it any more. So can you please download for me and email to xxxxxxx@gmail.com . my ac...

sunyrising by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

calls

Hi Community I cannot  make calls or send texts.  I CAN recieve calls.REcently ported from Bell on eSIM. I have powered off/on...switch airplace mode off/on...checke esim and it matches whats on the phone.Im unsure what else to doCan someone provice ...

VC77 by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos
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