Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got the error at Step 5 of 6: Setup Number. Invalid Phone Number Please help
My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...
Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...
since i changed to public mobile, i don't seem to be getting texts from iphones. i can get phone calls but not texts. i went into manage settings and reset my network settings, then restarted the phone, still no luck. i am a tech tard, unless it's sp...
How do I change trusted devices through eversafe. I cannot find it anywhere
Hello CS_Agent team,My Public Mobile account and phone number were cancelled/suspended after I was away for a while.I would like to reactivate and continue using my previous phone number (preferably switching to an eSIM if possible).Previous phone nu...
I think this requires a ticket, but haven't found that link yet.When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.Thanks for any help.
My credit cards are not accepted. What am I doing wrong?
New customer, signed up for a plan yesterday (e-sim). Transfer from Telus appeared to work (as per Public app, my phone number is showing on my account), however I can’t call/text/use data. I have tried resetting my phone twice. The line is showing a...
I am trying to transfer my phone number from Zoom to Public Mobile and I am receiving the response in the app that a valid Canadian number is required. However, this is a Canadian number I’m trying to transfer to Public Mobile.
complete transfer fails..have included previous account no. and temp contact number
Hey.. my friend switched over to public.. she can make calls but not receive calls? Please help
How do you change your email address?
I just signed up for an account and opted for an esim. I am getting an error that says esim cannot be installed no matter what I do. I have checked my emails and I have not received an activation email either. Any suggestions or help?
Cant access message from PM when i click on view messge all that displays is yesterday's chat
My service has been cut off. I am a senior. No phone. No texts. I cannot log into the app
In a previous ticket, I was planning to close my account, but after doing research, I decided to stay with Public Mobile and instead transfer another phone number to my existing account. This means I will have two phone numbers on the same account.Ho...
My eSim and data is not working even though I paid for it, and I didn’t get a QR code. What should I do?
I live in Kitchener Waterloo, a 5G coverage area. But since July 2026, my phone shows I am only using a 4G connection. I have checked with my wife's sim card and make sure my phone is compatible with 5G network with Telus. Please perform a technical ...
Hi, I am trying to get Nomad esim but I cannot due to possibly my phone is locked. It's Samsung Galaxy A525G IMEI #########. I have a flight to Philippines tomorrow, hopefully I can have someone check-it out and unlock my phone if its locked and kind...
Original provider is FIZZ, the account of FIZZ is an eight-digital number, so I put 0000 in front of it, but it's not that simple …
Asking for a friend whose public mobile account is on hold. He put it on hold for 90 days and left the country. He will be getting back to Canada after the 90 days expire. He could not reactivate his phone while abroad because public mobile does not ...
How to remove my credit card? Thanks a lot!
How do i get an e-sim card for my new phone?
How do I get a refund? I purchased services 2 days ago and my phone has been in SOS since I tried using esim, Haven’t used any service and sick of waiting for a response. I just want my money back at this point. Thanks!
Hi PM support,I have an eSIM with PM and now I got a new phone. How can I transfer the phone number to the new phone? Thanks,Nathan
how long
Hi everyone, I recently purchased a replacement Public Mobile eSIM after deleting my previous eSIM due to service issues. The new eSIM is successfully installed on my iPhone 12, but it has never activated and my phone remains on SOS with “Network Not...
With the new method of contacting support, it is very frustrating as I bought a new e sim (as it was suggested in the forums) so that I could receive the email qr code so I could activate it on my new iPhone. However, right now I have not yet receive...
