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Resolved! Add on questions

In September I want to buy the $20 10 day US talk plus data add on. I have a number of questions:1) I have Autopay. Do I have to manually add $20 somehow to my account or will Autopay take care of that? If so how do I do that?2) When I am in the US w...

DaveG1 by Good Citizen / Bon Citoyen
  • 87 Views
  • 4 replies
  • 0 Bravos

No service

I work downtown and have ZERO service at my job site, which is where i mainly need my phone and spend at least 12hrs of my day. Service works fine outside but inside the building it is non existent. Ive done the 3g/lte switch and nothing. At my condo...

stacy8888 by Great Neighbour / Super Voisin
  • 79 Views
  • 4 replies
  • 0 Bravos

cannot sign in

ran out of minutes. trying to login to add more but cannot get online help and cant receive a callback because im out of canada. what can i do

hthew by Great Neighbour / Super Voisin
  • 89 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone died question - Thanks for your help!

@MrSpock , @JL9 , hTideGnow - Not sure why, but I'm not able to reply or bravo to your helpful replies to my question so I'm sending you a big thank you here!@MrSpock - your link to contact a CS agent worked perfectly, I really appreciate your quick ...

Heather666 by Great Neighbour / Super Voisin
  • 117 Views
  • 5 replies
  • 3 Bravos

Not working

Phns still not working for data and texted Phn me plz xxxxxxxxxxxxxxxxx

Seanfranks by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

no sevice

not able to make calls.says no serviceturned phone on and off

mom474 by Great Neighbour / Super Voisin
  • 113 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing add-on

Hi, I just bought add-on with 300 long distance minutes and after unsuccessfully calling UK I found out that all the countries I want to call are not supported by this add-on. Is it possible to switch to a different add-on? Thanks.

khokher1976 by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

Data - US Roaming - 500 MB Data (10-day) - Option is missing

I added 1GB US Roaming data more than 10 days ago and it has now expired. I want to add 500 MB Data US Roaming but the option is missing. How do I proceed? I am driving back to Canada but having data would help with Google Maps. Thank you,

Gabb by Good Citizen / Bon Citoyen
  • 75 Views
  • 3 replies
  • 0 Bravos

Payment related issue

Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new p...

Anmoldeep by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 0 Bravos

Account pin

How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.thank you

scottsault by Great Neighbour / Super Voisin
  • 51 Views
  • 2 replies
  • 0 Bravos

Resolved! No roaming service

Hello,I paid for my roaming on the day leaving canada on Jun 19 for 7 days and got no service at all while in Alaska. Tried to buy again and still got nothing despite did everything by reboot my cellphone, turned off wifi and turned on and off roamin...

chil by Great Neighbour / Super Voisin
  • 135 Views
  • 5 replies
  • 0 Bravos

PLEASE!!!help Remove my CC from sons account

Hello, I made. A payment to my sons plan when he opened his account with PM (we did not ask the person to keep my CC info for future payouts ) but they did. Now we want that CC no. Removed from this account .how to do it ? PLEASE help

thought_full by Great Neighbour / Super Voisin
  • 116 Views
  • 9 replies
  • 0 Bravos

Deactivate my number

I have lost my sim card and number is unused since 6 months but money has been deducted from my account every month. I tried to didn't find any solution to deactivate my account as i tried everything.

Gagandeep1 by Great Neighbour / Super Voisin
  • 85 Views
  • 5 replies
  • 0 Bravos

Payment

Updated my visa/credit card but t won’t let me register it

SBowers by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Resolved! Do I Need US Text and Talk roaming add-on?

Hi. Travelling to the States soon, and I was looking at the US add-on option for talk and text. Currently in my account, I have the following bonus items still listed. $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2 / 400 MIN500 o...

brewman by Great Neighbour / Super Voisin
  • 93 Views
  • 4 replies
  • 0 Bravos

no service

i upgraded to unlimited Canada Us service and upon entering Canada I have no service of any kind

trascott by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

I used an invalid email address

Hi I used the wrong email address to register my Public mobile account. I used xxxxxxxxxxxxxxxxxxBut the correct email should be xxxxxxxxxxxxxxxxxxNow I forgot my password, and cannot reset it. Could you please change my email address for my account?

james_wang12 by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 0 Bravos

Suspended account though active?

Hi there,I just paid three months for my account but at the second month, you have suspended my account and I have been unable to reach anyone through dialling 611.There was no explanation as to what happened or why, but there appears to be no contac...

Kimtran1 by Good Citizen / Bon Citoyen
  • 187 Views
  • 14 replies
  • 0 Bravos

Refund

since the sim card i purchased online was taking too long to come, i decided to go ahead and get one in a store (which i payed for.) how would i go about getting a refund for the one thats supposed to come in the mail?

rusyaon by Great Neighbour / Super Voisin
  • 130 Views
  • 9 replies
  • 0 Bravos

Reward System

If I choose not to go with Public Mobile's new reward system, will I continue to get my discounted credits from like friend referrals? Or is Public Mobile going to discontinue this credit system for this newer reward system?

Voice mail not working.

If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number." But if I click "Decline" it goes to voice mail correctly and callers can leave a message.

Hollinger by Good Citizen / Bon Citoyen
  • 196 Views
  • 21 replies
  • 1 Bravos