Community

Bill issues

Hi, guysI need your timely help. Coz you guys made mistake and charged me wrong on April 20 & 21.Since I suspended my monthly mobile phone plan on the final day of my plan cycle,  I.e. at the late night of April 20.Therefore you guys cannot charge me...

Payment

Hi, I’m trying to make a payment, but I don’t know how to log in. The phone number associated with the account is. Can you help me access it?

esim issue

I purchased the esim plan and it told me my phone was compatible with esim but after downloading the app and trying to get the esim on my phone it said it wasn't compatible so is it possible to get a refund and just order a physical sim? or what shou...

Cruise

Hi,I am going on a Alaskan cruise this summer and was wondering if I can use my phone. I have the North American package but doesn't seem reliable when I go to the US. We are stopping at ports along the way and would like to use it if possible.Terry

Can't get into my kids account, says number and email are invalid

Hello, I set up my teen with a public Mobile number and account last year. I wanted to upgrade their plan to add more data however the login isn't working. We put her number into the forget email/forget password boxes but it says the number is invali...

I paid for a sim and it never showed up

Hi, a year ago i created my account and paid for a SIM, however, it has never shown up. I want to join Public Mobile, and paid the initial fee. Can I get the SIM sent please so I can join?

Cannot log into my account on app but able to do so thru webpage

Hi Public Mobile Support,I am unable to log into my account through the Public Mobile app, although I am able to log in successfully through the website using the same credentials.I understand that accounts may be temporarily locked for 3 hours after...

I transferred my wifes phone to another phone and can't get the phone to work

I need help big time I am 75 and don't under stand

Internet problem

Internet does not work????

Ported to another carrier, refund of extra payment

I have ported my number to another carrier, how and when will I get the refund of the extra amount paid for my subscription with public mobile

My service stopped - duplicate accounts

Huge problem.About a year ago I attempted to activate a Public Mobile line. The activation did not appear to complete, so I later created a second account using a different email address and successfully activated the phone number I have been using e...

Blank calls

Lately when I make an outgoing call its just silent - the screen says calling but there is no sound.  so I hang up and call again and everything is fine.  On the same note, sometimes when I get a call I cant her anything for the first 5 seconds.  I a...

Invalid SIM card Number

I wanna open an account and try to active a physical SIM card which was used by my MOM before. She just switched the physical SIM to eSIM today. However, during my new account activation, the error "Invalid SIM card Number, plz try again."  was showi...

No internet

Power outage. No internet, but 2 bars on iPhone. Phone calling works, but no internet data. Thanks!     

Why do I keep losing my moble data and phone sevice

Data

What will it cost me for more dataBecause now all I have is text and call 

Unlimited U.S. Talk, Text and 5GB Data

I purchased: Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) with points for my husband. He is down there, and it's not working. He even got a text offering him data for $10 from Public.What can be done to activate it? Or can I get a refund &...

Travelling

I am travelling to Australia and I would like to keep my phone number in case I have text or calls coming through. I am wondering now to go about this when I am in Australia. I was going to get an eSIM card but I wasn’t sure if I could still use my n...

Cannot login because of lost access to the email and phone # to verify

My partner has an active public mobile plan. They have lost access to the email and phone # used to verify their account on login, so they cannot login at all. How can they regain access to their account? Even though they have a new public mobile pho...

texting

I recently switched to your service. People do not receive my texts and many have trouble answering my calls.

No data on my phone

On May 12 I  received a message from Public saying my phone does not support 4G( said it's a 3G) so I would have to pay an extra $5/month effective June. My phone is a Samsung A55. I tried to reach out to customer service and even sent a message to t...

Phone number invalid

It says phone number is invalid 514-xxx-xxxxI cannot proceedEdit by Dunkman: removed personal information

Need help! Lost service and don't understand why

Need help! Lost service and don't understand why, my credit card is billed. The message I keep getting is that my account is deactivated. Seems I can't access my account to view payment history.Don't even know where to start