Community

No service

I work downtown and have ZERO service at my job site, which is where i mainly need my phone and spend at least 12hrs of my day. Service works fine outside but inside the building it is non existent. Ive done the 3g/lte switch and nothing. At my condo...

cannot sign in

ran out of minutes. trying to login to add more but cannot get online help and cant receive a callback because im out of canada. what can i do

Not working

Phns still not working for data and texted Phn me plz xxxxxxxxxxxxxxxxx

no sevice

not able to make calls.says no serviceturned phone on and off

Data - US Roaming - 500 MB Data (10-day) - Option is missing

I added 1GB US Roaming data more than 10 days ago and it has now expired. I want to add 500 MB Data US Roaming but the option is missing. How do I proceed? I am driving back to Canada but having data would help with Google Maps. Thank you,

Payment related issue

Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new p...

Account pin

How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.thank you

PLEASE!!!help Remove my CC from sons account

Hello, I made. A payment to my sons plan when he opened his account with PM (we did not ask the person to keep my CC info for future payouts ) but they did. Now we want that CC no. Removed from this account .how to do it ? PLEASE help

Deactivate my number

I have lost my sim card and number is unused since 6 months but money has been deducted from my account every month. I tried to didn't find any solution to deactivate my account as i tried everything.

Payment

Updated my visa/credit card but t won’t let me register it

Private message

How I send private message is nothing is working

no service

i upgraded to unlimited Canada Us service and upon entering Canada I have no service of any kind

I used an invalid email address

Hi I used the wrong email address to register my Public mobile account. I used xxxxxxxxxxxxxxxxxxBut the correct email should be xxxxxxxxxxxxxxxxxxNow I forgot my password, and cannot reset it. Could you please change my email address for my account?

Any Promo For new Activation Line

why all plans ( To Expensive ) !

Can’t get in to my account

Suspended account though active?

Hi there,I just paid three months for my account but at the second month, you have suspended my account and I have been unable to reach anyone through dialling 611.There was no explanation as to what happened or why, but there appears to be no contac...

Reset 4 digit pin for top up

I need a email to set up my 4 digit pin or email for account new password

Refund

since the sim card i purchased online was taking too long to come, i decided to go ahead and get one in a store (which i payed for.) how would i go about getting a refund for the one thats supposed to come in the mail?

Reward System

If I choose not to go with Public Mobile's new reward system, will I continue to get my discounted credits from like friend referrals? Or is Public Mobile going to discontinue this credit system for this newer reward system?

Voice mail not working.

If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number." But if I click "Decline" it goes to voice mail correctly and callers can leave a message.

I have funds and my account is active but my data isn't working.

Switched plan from $25/month plan to $35/month plan but rewards didn't apply.

Basically title. I switched to a $35/month plan from a $25/month plan but didn't receive my usual old loyalty program discount. I never opted for the new loyalty program with points, so I know it has nothing to do with that (hopefully). Also, somethi...