Points not credited

[Mikebikes]

Hi,

I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted.  Any idea why not?  My March payment was auto debited. 

thanks

[funpig1]

@Mikebikes 

I was also missing my points back in March. I had to message a customer agent to fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

[hairbag1]

@Mikebikes 

If paying for regular plan renewal with $$ (autopay or manual pay)...gets points

If you redeem points to pay for regular plan renewal...gets no points.

[Dunkman]

@Mikebikes 

Did you use any reward points as cash credit (ie. 15 points for $15 credit) in March?  Public mobile will not give credit to customers who used reward point cash credits. 

[cellphoneuser1]

---

@Mikebikes wrote:

Hi,

I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted.  Any idea why not?  My March payment was auto debited. 

thanks

---

Points aren't redeemed automatically.  There's no discount on the payment until manual redemption of 15 points.