[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Downgrade plan not offered
I currently have the old $15 100CW/250MB plan. When I noticed recently that there is a new version of this plan which doubles the data and make the Canada-wide talk and text unlimited, I decided to switch. While checking over the other available plan...
Resolved! How do I make sense of this usage summary?
I've been a Public Mobile user since the old rewards scheme, where occasional "gift add-ons" did not expire. For me this was very practical; having a few gigabytes of bonus add-ons in reserve meant I don't run out of data even at the scrimpy 250MB I...
New activation and No cellular service. Carrier showed "SOS"
I activated a great US/CAN/MEX plan last night at 9 PM on my iphone 14 with an eSIM. I went to bed and after completing all steps my carrier area said "SOS". I went to bed AT 1130 PM as it said it could take up to 5 hours to activate. I woke up to t...
Resolved! European calling minutes
In 2024 I used points to get European calling minutes to the Netherlands. They are almost up. Can I get this again? I only see U.K. and Filipines calling minutes available in rewards.
Is anyone else having trouble with Moto G Play 2023 phones going offline?
Wife and I both have these. She's more affected than I am, that indicated mobile signal strength goes to zero bars (while in good coverage) and calls and text messages don't come in. Rebooting the phone for sure fixes this, possibly toggling airpl...
payment
I forgot to update my credit card payment. and my phone stop workingI now already updated it, but is there anyway to pay it right away so I can use my phone?
Change to pick up sim card instead of waiting for the shipping
Hi there, I ordered a sim and chose shipping to my address but it seems take too long so I change my mind, I want to pick up it at the near location, how can I change my choice ?
Address not recognized in system - can’t override
My address is not recognized in the system and therefore can’t make payment.
No active service
Changed credit card/ payment accepted/ when I try to make a call ( no active service)
Change in plan
Hi! I changed my payment details which stopped my auto payment. I have been using a payment voucher but want to change my plan now. I am unable to do that through my account as I am asked to resume activation anytime I log in as if I am a new user. K...
I changed my cell number via the website, but my sim card still shows my old number.
I changed my cell number via the website, but my sim card still shows my old number.When I login to you Public Mobile account, I see my new number.When I call or text someone they also see my new number with caller id.But In my phone's Settings, in t...
Voice roaming in US
I have added the 15 day voice roaming plan while in the USA . I can call outbound but I cannot receive calls. When I crossed the border I received a text from “previous carrier”. I then turned down that Sim. My data, text, and outbound voic...
Resolved! Updated $15 plan - will my add-ons stay if I switch
I see that there is a new $15 plan, which doubles my 250MB/cycle and gives unlimited Canada talk and text (vs 100min/cycle for my current plan.) If I switch to this plan (why wouldn't I? it seems like a better version of what I currently have), would...
American payment method
I want use my American credit card (Discover) for payment but it’s not letting me add this card. I will soon no longer have access to the same Canadian payment method so not sure if I just have to cancel this mobile service since I can’t pay with a C...
Method of payments.
Hi. Not new at all & not sure why it wouldn’t let me on here without registering for a new account. ( I was Peppertime before. Now I’m Peppertime2 ). 浪Here’s my question: Can someone tell me if I can use a prepaid visa gift card to make a pmt on m...
Account suspended
One of my phone account number is got suspended due to creditcard date/year expired. After I updated my credit card expired date. The phone number still cannot call out. Do you know why?Aaden
Transfer from Koodo Postpaid - Invalid Phone Number
Hi, I am currently on Koodo Post-paid. I am trying to transfer my phone number (on iPhone 14) to PM but I get an error message: “Invalid Phone Number…” I clicked”Need help” and tried to contact agent. It prompts me to login but it doesn’t work. The f...
No service at all anywhere, no texts, no phone, no Wi-Fi , nothing
I have no service , no phone calling , no texting, no wifi anywhere through public Mobile right now
No network or mobile data connection randomy
As the title says, all was well with my Public Mobile network on my Samsung Galaxy S21 yesterday, but today when I left my wifi network both my mobile data and network (ability to make calls and texts) both disabled and I cannot get them back on.I tr...
Phone down
My phone cane out last night bit there was a problem with my credit card.and now I'm trying g to pay foe the phone and it won't let me.why do this company have to be so hard to deal with.this is getting very frustrating..well they try and run the car...
911 tax
Hi, why will I have to pay a 911 tax and I don't live in Alberta. I just have the Alberta area code.
eSim not working
I just purchased the $29 a month plan this afternoon, but the eSim is not working on my phone. It is a Google Pixel 8, and when I put in the IMEI info, Public Mobile said it was compatible.When I go to connect to my data it just says "no connection" ...
Koodo Prepaid number
Hi I am trying to transfer my Koodo prepaid number to a new public mobile account. Please tell me how to proceed
911 tax affects the NWT and all provinces except BC, Manitoba & Ontario
From Public Mobile’s help articles.https://www.publicmobile.ca/en/get-help/articles/911services
Service not working
my iMessages are not working for some reason they’re all texting in green. Some of them aren’t even delivering and many people have been screening me sending me photos that their messages aren’t sending either to me I’ve tried multiple different thin...
New 911 tax?
I just got the following message from Public Mobile:Public Mobile here with an important update. The provincial government mandates a monthly tax to support local 9-1-1 emergency services. Starting July 31, 2025, you will see a Quebec provincial 9-1-...
Substantial 911 tax fee in N.W.T but living in another Yukon
I just received a text saying that I will be charged $3.00 per month for a N.W.T. 911 tax fee but I live in the Yukon. Is this amount real ( I see much smaller amount for this tax in other provinces on your website) and I am living in the Yukon? Is ...
911 tax but living in different province
I just got a message about a 911 surcharge to my plan. My number is from PEI as that is where I used to live but bow I am in BC where such surcharge isn't applied.How do I fix this?
Unable to receive 6 digit code to verify my amount
Hello, I have just subsided while I'm overseas and due to return to Canada in July, however, I can't seem to receive a 6 digit code via sms and I never get an option to send the code to my email. So I'm stuck in this loop where I go to the app, where...
Can’t call toll free numbers
I can’t make calls to 1-800 numbers. I can call any other number, and can call 1-800 on my husbands phone. I’ve reset it, made sure it’s on Public Mobile for a carrier, and turned off my data roaming. Nothing is working. Is there something else I can...
