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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11903 Views
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22855 Views
  • 183 replies
  • 25 Bravos

Resolved! No data when in Ottawa

Hi all.As stated, I have no data when visiting Ottawa. Having been 3 times in the last year, 2 to 3 days at a time, it is definitely a repeat issue. Was wondering if anyone has experienced this when travelling to Ottawa specifically or when visiting ...

schnazz by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 1 Bravos

Resolved! Roaming add-on for $15 3G plan?

Is the Talk & Text roaming add-on available for the $15/month 3G plan?Does the roaming work for 4G networks in the US if I am on a 3G-only plan at home?I'm worried about the shutdown of 3G roaming in the US. Thanks

andrew613 by Great Neighbour / Super Voisin
  • 350 Views
  • 8 replies
  • 0 Bravos

SIM 1 not provisioned - i can text but can't get or make phone calls?

I was talking on the phone one minute and then 30 minutes later, I couldn't make a phone call, nor receive a call.I had done nothing with my phone , it was beside me as I drove. And I went to make another phone call and i got a message that read "Not...

Lsbh2 by Good Citizen / Bon Citoyen
  • 280 Views
  • 7 replies
  • 0 Bravos

Can't find eSIM manager on my Samsung Galaxy S20 5G (SM-G981W)

Hi,I'm traveling to Europe and would like to use a temporary eSim for my trip. I would like to install the eSim but I can't find the sim manager in the menu of my Samsung Galaxy S20 5G (SM-G981W). I'm running One UI 5.1 and all the latest security pa...

Jake_E by Good Citizen / Bon Citoyen
  • 14446 Views
  • 24 replies
  • 1 Bravos

How to use international free minutes

I am trying to use my free 500 international minutes by calling india & uae but i am not able toi have tried using prefixes like 011,  +1 etc but still number does not go thru. Pls advise? 

Atif by Good Citizen / Bon Citoyen
  • 488 Views
  • 10 replies
  • 0 Bravos

Resolved! ESIM question

Can anyone tell me the steps as to how I can sign someone up in Public Mobile-  The person has a phone with an esim with Telus.  They want to join PM and port their number from Telus to Public Mobile with an esim.  Any help will be appreciated as I a...

Rosguru1 by Great Neighbour / Super Voisin
  • 147 Views
  • 1 replies
  • 0 Bravos

Resolved! Esim when travelling

When I travel out of the country, I will be purchasing a 30 days physical SIM card. How do I disable the PM Esim from my iphone and only using the physical SIM card from the local country? 

Olilee2023 by Good Citizen / Bon Citoyen
  • 696 Views
  • 5 replies
  • 0 Bravos

Resolved! lost phone

How do I log in to my account if I can;t receive the verification code

therivs15 by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription package upgrade

I currently have 2 one time use of 500 international minutes add on’s. If I upgrade my package will I loose these add on’s?

sjdavis by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! ULCW Base Plan-20GB-4G

What does ulcw stand for,Ami on month to month?I need to transfer to a can/us package the 50 dollar one for several months.What ramifications can I expect,Does it work seamlessly 

aavenger54 by Good Citizen / Bon Citoyen
  • 409 Views
  • 6 replies
  • 0 Bravos

Resolved! Desperately want to cancel

I tried to help a senior friend get hooked up with Public Mobile. We bought her a SIM, waited 6 weeks for it to come, it finally came - now we tried to hook her up with Public Mobile and what happens? We can't download the app for it because her iPho...

kp70 by Great Neighbour / Super Voisin
  • 291 Views
  • 6 replies
  • 0 Bravos

Why isn't the community part of the app?

I have the PM app and I like it. But why isn't the community message board built right into the app. Instead when. You click on the link for community it launches my web browser. Considering that the community is an important part of PM I would have ...

Kel_varnsen by Good Citizen / Bon Citoyen
  • 366 Views
  • 7 replies
  • 2 Bravos

Resolved! eSIM

Hello!Are the eSIMs now active when we are NOT in Canada/USA?Only new subscriptions can receive an eSIM?Thank you!NelaMD

NelaMD by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card

I oedered  and paid for it on july 10th  i haven't received it yet

EdMeiller by Good Citizen / Bon Citoyen
  • 178 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching Subscription

I want to switch my plan to the $39/month 20 G data.  If I switch now (not on renewal date) will my rewards still be applied each month?  I save $6/month now from the friend referrals.  I don't want to lose that.  

WJR by Great Neighbour / Super Voisin
  • 405 Views
  • 9 replies
  • 0 Bravos

Resolved! Requesting a refund

I have cancelled my service and moved to a different service provider on the same day of my billing cycle but I haven't received a refund since I haven't used the service at all. Who to contact in this case as I can't submit a ticket since my account...

proganman by Great Neighbour / Super Voisin
  • 318 Views
  • 6 replies
  • 1 Bravos

Resolved! How to not use funds for payment?

By default funds are added to the payment total. I don’t want to use those fund amount for the payment instead would like to use that amount for add ons in future.How do I opt not to use that fund amount towards payment?

DeepakPillai by Good Citizen / Bon Citoyen
  • 564 Views
  • 15 replies
  • 0 Bravos

Resolved! Removing Voicemail

Can i just remove my voicemail? i don’t want it. i want my phone to just keep ringing

Burak by New in Town / Nouveau en Ville
  • 145 Views
  • 1 replies
  • 0 Bravos

Resolved! temporary restore

I need my account temporarily restored And a porting request from Virgin Plus confirmed 

rosie65 by Great Neighbour / Super Voisin
  • 214 Views
  • 6 replies
  • 1 Bravos

Resolved! Accessing my account

I have a problem accessing my account for (xxx)xxx-xxxx because my eversafe security seems to be connected to an old number (xxx)xxx-xxxx. Each time I try to login it says that a code has been sent to the old number, however it is discontinued and I ...

Denito by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

Resolved! US/CAN package

Is the US/Can package usable in the US or do you need an add on ?

TLD5 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't get Authentication SMS

My partner recently transfered their old number and can't get any authentication sms. They can't login. They can't submit requests. This is a disaster. Please submit help asap. 

Yaq by Great Neighbour / Super Voisin
  • 335 Views
  • 10 replies
  • 1 Bravos

Chatbot bubble

I just noticed who's back. Did I miss any previous mention of its return? 

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dust2dust by Mayor / Maire
  • 453 Views
  • 5 replies
  • 2 Bravos

Data not working

Hello I ran out of data so I added more data but it still didn’t work. So I tried again. Now I’ve charged twice for extra adding and it’s not working. Please remove charges

KirS by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos
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