Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do we speak with an actual person? This app really is horribly not user friendly as I try to help an elderly client
I am already a customer , I like to activate sencond number to my wife,s phone.Can I manage both numbers under my id ?
@CS_Agent I have not been able to make or receive calls in over 2 weeks. I have followed all the steps to try to resolve the issue and can not create a ticket. I need tech support.
Hi. Is it really worth charging from 4G to 5G plan? What's your opinion?Thanks
Does this have the Unlimited Data Plan included? Comparing the TWO Almost Identical Except Speed differences Plans, Is this 5G Unlim, Or not, and is it same as the 4G Can-US Wide where can use in BOTH Can and US?
I activated yesterday on the $50 40GB Canada-US plan. In my welcome email I see that it's the Canada-US plan, but in my portal there is no mention of US roaming at all. Should I be concerned, or is this normal for Public Mobile? Thanks!
Hi everyone, I’m traveling to another country and staying there for 4 months. Does anyone know how can I suspend my account and keep my phone number while I’m away? I’ve been using this phone number for a really long time and I really don’t wanna los...
Hellomy public mobile services are on hold due to the expiration of your subscription. I was trying to make a payment to resume my service, but my payment did not process. so, it would be appreciated if you solve that issue. Thanks,Ghader
Hello AllI recently traveled down the US today and tried out the US-CAN plan I signed up for a few weeks ago. T-Mobile works flawlessly but AT&T not so much. I tried manually connecting to AT&T and it did registered on my phone (Samsung A54). The is...
Hi, Few weeks ago I subscribed to the PM Canada-US 4G plan. At the time I was told that only 5G plans come with Unlimited Data. Now, PM is offering exact same Canada-US plan but with 5G. Do the Canada-US 5G plans come with Unlimited Data or not? I ch...
@J_PM This is an ongoing issue that needs to be fixed, I'm making this post to explain and show the how all New Accounts are missing a very crucial feature that any Old Account made before EverSafe ID have and are able to access..This screenshot is f...
I used up my data limit on the current plan and went ahead a bought a 1g data add-on last week, but it is not working and can not use it. I checked my account and it shows up there. looked for some solutions here and seems rebooting fixed some instan...
Hello All.My daughter's phone plan exp tomorrow, with another carrier. I want to get her a PM eSim with the same number. I went through the purchase process, until I hit the purchase page. I'm not sure if I should continue on with the payment. I'...
Help me to find the place where I can buy a phone please?
I need to cancel and get my 50$ refunded please.. my phone doesn't even work now with your carrier company. I don't receive calls, can't make calls or texts..
So I have one of my own Accounts which Is on the $15 • 250mb Subscription and for some reason I still haven't received my 0.75 Points Back this month..The Account Status is currently Active and there is more than enough Available Funds to pay for ove...
I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.
So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and n...
Hi, is thier a way to get around the wifi calling feature? I need to have this feature for work. I work in a metal building and when I was with telus I had wifi calling and everything worked great and I have now been with PM for a good two year and t...
I purchased a public mobile sim card and I activated an online account on June 4th 2023, I requested transferring my previous from another provider, I purchased a prepaid plan with reoccurring monthly payment, and I have the receipt of payment, from ...
are there ways I can easily get points ?
Today I had a new experience when it came to Porting someone into Public Mobile from Telus. I always create every single Public Mobile & Ever Safe ID Account with a New Phone Number and Port in + Change the OTP EverSafe ID Number after the Account ha...
@rying to release my public number to port out
I changed by credit card info on my account a couple of weeks ago. today, I have no service. When I logged into my account it said I had a balance owing. Not sure why the balance wasn't charged to my new credit card, but I authorized chatbot to proce...
Wow, I think I asked for this exact Plan when I made my 'Community Recommendations' Post, and now it's finally here! There is no way In heavens green earth that any other Provider would be able to offer a Plan like this. I'm extatic!
Now that the $50 • 40GB Canada-US Plan has changed from 4G Speeds to 5G Speeds, is it guaranteed to still include the exact same Calling and Texting features as the 4G one did if I change mine to it? I just want to make sure that even though it's now...
Mobile data has stopped working about 95% of the time. Sometimes it works briefly. Prior to this issue I have made zero changes to my phone. I looked through the forums and tried a lot of the solutions offered by other users with no luck. I also ...
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